Ask & Troubleshoot

Hi everyone, I suddenly stopped seeing the heart rate analysis on my activities (pie chart with heart zones). Not only on mu recent activities, but also older ones where there was. any ideas? Has it been taken off? thanks

Did weather data break? I don't see it populating for any 2024 rides on mobile or desktop. I do have Premium, and it's there for old rides. I'm seeing it as missing on other athlete's rides, too.  

Hi I’m new to Strava and open water swimming.i have a question re: tracking distance and time using my Garmin Venu 2 watch. As far as I know my watch cannot track open water swimming. Time yes, distance and gps, pretty sure not. I’ve downloaded the Swim Coach app and from my understanding, it can’t either. Anyways. I downloaded the Strava app and used it for the first time yesterday. To my surprise, I found this on my Strava when I got home. I’m delighted with it. But can somebody enlighten me which of the above produce this? My garmin venu 2 or swim coach app?  Many thanks!! 

If it wasn't for my GF, I wouldn't know - I get trophies, I see the trophies in my activity, however the achievements are showing differently in her feed. See here, my last two activities:  And this is how she sees the acitivities: I refreshed the acitivity achievements but no help. What am I missing here? Thanks.

I'm not getting Ride workout analysis for my rides, but my friends getting the same for their rides, What is stopping me to get this? Kind support pls. (images of mine and my friend rides are attached)   

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hi,i have submitted the form to request to have connecting more than 1 athelets.Can i know when will we know the result?Thanks. 

Hey guys! Just finished a 5k run and beat my pb with 24:06, but when i posted the run, it marked only 4,97km, so it does not count to my PB, eventhough when I stopped the run it said 5km. Does anyone know how can i fix that? or at least for the future?Ps: my phone is a xiaomi redmi note 10 5g

I have a Huawei GT Runner watch (which is great by the way) it syncs to Strava but Strava seems to end up showing a different (usually very slightly shorter) distance, which then throws the pace stats etc.. Why is this? Does Strava recalculate the GPS stats?Thanks

Hi Guys  Would love If strava would give KOM badges by age group. I'm 60 and cycle a lot I cant get near the top but within age category I'm up there. At 60 I'm never going to beat 25 year olds but just because we are veterans dosnt mean that we are not competitive with our age group.   What do you all think 🤔 🤔 

It seems to me Strava invested a lot of development effort into restricting the possibilities to edit components, leading to the user being handcuffed.I simply want to maintain a list of components, the date each was added, and the date each was removed from a bike - that's all. No complex programming logic is needed.I sometimes want to add a note or change the name of a retired component. And I sometimes want to move a component from one bike to another. And yes: I also had a case where a frame was replaced, but all other components stayed - it still counts as the same bike to me.Concrete Suggestions:- adding a frame after you retire one should be enabled (or at least allow un-retiring it)- editing retired components should be enabled- editing the actual "retired on" date should be enabled- moving a component from one bike to another should be enabled (or at least add a field for starting mileage and age of a component at the time it was added to a bike)Thanks for listeningChrist

Yesterday, on June 2nd, 2024, I first uploaded the route from my Android and it showed that it was my 2nd best marathon time. Then I uploaded the same route from the Bryton Rider 15 and deleted the route recorded by the Android. Now it incorrectly shows that it is my 3rd marathon time, even though it is actually my second best time. Refreshing the activity achievements doesn't help. What should I do to display it correctly?

Hi, im struggling with the Strava app on my iPhone 13 Pro. I just downloaded it and was reddy for a active summer. But it won't work. At the start I tried the app and seemed cool but suddenly it just died on me. if I now try to go in to the app I will meet the " something went wrong, pleas try again" tag. the screen is white and I can't log out or do anything. I tried to go to setting but it's just pitch black. so I tried to delete and re download but it just log me in to the same place. can somebody pleas help? https://youtube.com/shorts/yyQqSfe0nyY?feature=share 

I recently loaded the official Strava route for the Ford RideLondon Essex event.I am now wanting to delete the route from my profile - but the Delete option no longer exists for that route - same on the computer and the iPhone.The route link is from https://www.strava.com/athletes/22990931Anby thoughts on how to get rid of it as it appears locked out.  

   

Hi all, I have been able to sync activities from HUAWEI health to Strava for over a year now but in the last month and a half it has stopped uploading new activities to Strava. Does anyone else have this issue? I have done everything suggested on the websites etc I have uninstalled and reinstalled, made sure all the sync settings are correct and ensured Strava is linked but still not working 

For about 2 weeks the Strava app has consistently taken about 1.5 minutes to load on my iPhone. I’ve tried reinstalling the app and I’ve tried different WiFi and also mobile data. No difference.

When importing a run from Polar into Strava, Strava always cuts off some moving time. See pictures below. I ran for 46:47. This was correctly recorded by Polar. When the activity is imported into Strava, it says I ran the same distance in 44:53. Why is this?When running, I always manually pause my Polar watch at traffic lights. Auto-pause in Strava is turned off.

I've set a new PR for 5k several times now but it never updates. However, 1/2 marathon PR updated on the 1st.

Servus, ich nutze Strava seit langem und war damit immer zufrieden. Neuerdings zeichnet die APP nicht mehr richtig auf , in Wirklichkeit z.b. 6 km, Aufzeichnung 1,45 km. Parallel mitlaufenden andere Apps zeichnen richtig auf. Woran kann das liegen ? Ortungssysteme, Standortverwenden, etc. ist ok. TRANSLATION: Hello, I have been using Strava for a long time and have always been satisfied with it. Recently the app no ​​longer records properly, in reality e.g. 6 km, record 1.45 km. Other apps running at the same time record correctly. What could be the reason? Tracking systems, location usage, etc. is ok.

I am attempting to download the Strava app on my daughter's Apple watch.  I have been able to download on her iPhone, but when trying to download onto the watch I receive the following error message: ""com.strava.stravaride.watchapp" is not allowed to be installed on this Apple Watch due to device management restrictions."I have reached out to Apple Support and they instructed me to contact the app developer for guidance. Any suggestions?  

Morning all,This is Christoph from Germany, happy to join the Strava community!Can I just ask, how I can upload historic data from my TomTom and Suunto watch to Strava, pls?Did not find on the Internet what I was looking for…Cheers, thanks,Christoph 

Hello, I made an application that allows users to see the latest activity and weekly and monthly race statistics, but I ran into the problem that when I want to log in with another device it rejects it. I think it is because of the limit that the application has, is it because of this or am I doing something wrong? Any possible solution?

I'm just curious, but when someone starts following you, Strava sends a notifcation of that:  "xyz is following you; follow back"When a person unfollows someone they were following, does that person know somehow?(this is mostly privacy related)Thanks

There might be a bug in the personal heatmap in iOS app. Basically all my mountain bike rides this year are not displayed on the personal heatmap in iOS app (ski activities are displayed though), and all these missing records are correctly displayed on the  personal heatmap from the the website.So I think there might be some inconsistency in between app's and website's personal heatmap. Does the sport type filter "Rides" in iOS app only filter "Ride" activities but not "MountainbikeRide" activities?