Ask & Troubleshoot

I keep starting activities from my watch and it shows that it is finding GPS but then it typically never finds it.  My watch definitely has GPS and is using it because maps and everything else work great.

I saw this recent post about someone's RE score changing because they updated their heart rate zones. I have a similar problem, but I did not change my HR values. Instead, I added a Pace Zone based on a recent 10k race result. You can see in the individual activities which ones were before I added this zone because the Pace Zone area at the bottom asks you to update your profile to get a pace analysis. My first run with these zones populated is on March 14. Since then, despite going through the peak of my marathon training cycle, my 'fitness' has gone down based on Strava's RE calculations. The trend line change is directly tied to how that R

Hello,My name is Matt, I have a Free Account.I wanted to raise a potential Bug Report but i'm not sure if it's an actual bug at this point. I have logged a support ticket (2861013) but am unsure if this was actually recognized as a bug or feature update.The issue I am experiencing are for any challenges in Strava that count/identify activities by the day (i.e. like the monthly 'Streak Challenges' where you log 3 activities a week on different days) where I happen to have multiple valid activities on the same day AND for whatever reason delete the activity the challenge recognized (which appears to be the first chronologically on that day 100% of the time) on the day I had more than one logged. When I delete the activity the challenge recognized the app does not appear to try to find a replacement even if there are valid activities that would also count on that day.So, the challenge appears to correctly recognize the activity

Hi.15.05.2024 All statistics from this year and earlier are gone. There are only rides from May 15.What happened? 2014-2024 = 0 stats 😞 

 I have been trying to follow the guidance in this help article to view suggestions for segments that I am close to the leaderboard for, or close to becoming the local legend for, but I can't get it to work at all. The options that the help article talks about just don't seem to be there. Can anyone help me get this feature working, please?I am using a premium subscriber using Strava app version 363.6 (last updated 6th June 2024) on Android 11.Thank you for your help.

My elapsed time is being shown as shorter than the combination of my splits.  The combination of the splits would be the correct time and agree to my Apple Watch.  The end of the run appears to be cut off.   I’m running the latest version of the app.A couple of pictures below to illustrate the point.  Elapsed time showing 20.45, when the splits add up to 21.07.  My watch actually had the elapsed time as 21.13.    

 It seems that the iOs app got a UI update in the recent version... I've got mixed feelings about that. Overall, it's not bad - not that many aggressively orange elements anymore (e.g. in the splits chart), rather streamlined view of activity details... I like that!However, tiny details bug me, such as the changed highlights in the notifications: Previously, new notifications would be highlighted with a background colour, old notifications would have the same background as the rest of the app; now the old notifications are highlighted, that's quite confusing. Is it a bug or a feature? Or perhaps just a partial / unfinished change in preparation for the dark mode (fingers crossed)?

My husband and I both use Strava to record our daily workouts. In the past two weeks, we have had multiple instances where the time showing during the workout is accurate, but when we complete the activity, it is short, usually by over 20 minutes. For example, my husband did a 60-minute ruck yesterday, which the timer displayed, but when he ended the activity, Strava only recorded 32 minutes. Anyone else experiencing this, or know how to fix it?Thanks!

Hi, I'm trying to install the Strava app for the watch under my son's account on his Apple Watch SE2. It's paired as a family member watch (not primary watch) on my iphone. The phone has the Strava app logged in as him. However, I cannot get the Strava app onto the Apple Watch SE2 so my son can track his runs. When I go to the Watch app on the phone, there is no option to install the Strava app like there is when looking at the primary watch paired to that phone. When I go to the App Store on the watch, Strava says it's purchased, but when I press on it, it says "Requires iPhone" and I can't do anything more.  All the OSes are up to date on both the phone and watch, and I've tried restarting the phone and watch several times.  The Strava app on the iPhone seems to be all setup to have the Strava app on the watch. I just don't know how to get the app onto the watch.  Is this because it's setup as a family member watch and not the primary wat

 When looking at the 'Power Zones' panel for a bike ride, I see column Z7 ("neuromuscular") annotated with range "356--1". The literal interpretation is that the range is from 356W to -1W. Clearly the actual range is unbounded on the right: "356+", but likely -1 is an integer placeholder for infinity, and that placeholder is getting exposed in the UI.

I have a Garmin Edge 830.  When I go for my standard one-hour 'workout' ride, there is a 300-metre section of road which has traffic congestion.  To avoid having this slow and zero power section of road in my ride file, I pause the Garmin at the start of the congestion and then unpause it after 300 metres at the end of the congestion (approximately 50 seconds in duration).Garmin Connect does a great job of removing the time and distance.  Garmin Connect essentially treats the 300 metres as rest time, where the rest starts at one location and stops at another.Strava on the other hand, adds the 50 seconds to the 'moving time' without adding any distance, power, or Heart Rate data (because there is none).  This makes no sense and results in an artificially lower average speed and average power.  In Stava, when I switch the activity type to a 'Run' and then switch it back to a 'ride', Strava gets the correct and identical moving time to Garmin and

The matching feature does not count more than 200 ( matched runs ) 😇, time to change a route 😂 

Unsure why the default sport selected (running) isn’t the main graph displayed on my profile and is instead something done secondary (weight training). is there an option to customize what is displayed on initial viewing? thanks 

I have been a strava member for a while. Ever since 2020 during Covid, I have based my entire speed work around taking Strava segments in a crazy HIIT workout. It has helped me immensely in lowering my marathon times to below 2:50 now as a 50 year old. I used to look up different strava segments in different areas and map out my runs. I can't do that anymore with the updates because barely any of the segments are showing up anymore. Plus they show up randomly. I have a segment in my neighborhood run by 5 people that shows up but not the segment that over 2000+ people have run. It is really random. I wish Strava would go back to showing more of the segments. I have been a member for a while, but this literally defeats the purpose of me even using Strava anymore. Hopefully this is something being addressed. 

Hey. So i am trying to figure how to make a custom area I ALWAYS want to hide. I have a friend building a trail and trying to keep it on the semi down low, nothing to do with owners etc.. It's just to keep the Tree burning rubbish dumping A/holes off of it. Sometimes i might pass by and do a wee check up on how it's progressing but i'd like to hide that area with a 2km bubble. However there is no postcode, street or address that I can use (not the woods but pic for example). I happly use the the Hide address feature to hide my house, partner and family. Those addresses are fix post codes but this is not.Is there a way to do it?

I have recently uploaded route that I have recorded on Komoot onto Strava, which works fine, but the total km ridden on the Komoot ride is not adde to my weekly total. Do I need to do anything else?

As of last 14/05/24, I always receive a message on my Android phone" strava needs a longer activity to upload and analyse", no matter if I walk 1 Km or 5,5Km. I tried some suggestions of using sync button, but I could not find it  

Am I the only one wanting an option in the personal heatmap to have all routes display with the same intensity? In other words minus the heat. 

Hello!On activities that took place in Bosnia and Herzegovina, under the name of a user, it states "location, Federation of Bosnia and Herzegovina" or "location, Republika Srpska". It doesn't say, for example, "Mostar Bosnia and Herzegovina" nor "Banja Luka, Bosnia and Herzegovina" like in other countries.Problem is: it states the name of an entity, not the name of a country.In USA for example, it doesn't say "Los Angeles, California" but "Los Angeles, USA". Or in Germany, it doesn't say "Munich, Bavaria" but "Munich, Germany".Every country has some regions, states, provinces, cantons etc, but I've noticed that only Bosnia and Herzegovina isn't named on Strava.How can we fix this?

Why are propeller heads always changing UIs? The previous progress tab was awesome. Everything in one simple view. Whoever designed this turd of a tab is clearly not a user of the app. Boo hiss. It’s total **bleep** 💩 

Hope this is the right place to post this question.  I have had been using Strava with my Apple Watch for around a yer. I get all the cardio data other than Cardio Recovery. Oddly, I have received data from it on two random occasions, for three completely different types of runs (twice in a year).  My Apple Watch 7 was able to give me cardio recovery data, so not sure why the Series 8 isn't with Strava workotus. If anyone can advise on how to get data for cardio recovery from Strava workouts ontothe health app on my phne, that would be much appreciated.   

Some things that bug me about Strava. Obvious things to add, not sure why they don't? See more than 20 activities at once on Activities page See Pace/Mile on list of activities page Label runs "Boston Running" or "Los Angles Running" like Garmin does instead of "Morning Run" or "Lunch Run". Far more interesting to see where I ran rather than the time of day Why can't I see someone's full activity list on their profile? It's like going to someone's Facebook profile and only being able to see their last 3 posts. This is so annoying..... Easily search activities: I want to be able to quickly find a run I did in Tampa in 2019, but it's like finding a needle in a haystack on Strava. When I sort a Segment Leaderboard and I'm on page 8 and I click on a person's name to view their profile, when I click "Back" it go

When I create and activity with GPX file, it calculates Time and distance itself which looks like total time, no moving time. So each time I do entry using gpx file it shows more time. I'm also sending moving time from here, but it seems strava does not use that. Can you please help me with this issue?

Reading the API docs, Under 'All Models' you have listed 'ActivityTotal’ with a  ‘count’ parameter https://developers.strava.com/docs/reference/#api-models-ActivityTotal What I am hoping to get is just total number of activities I have logged on Strava. While I know I can do this by calling https://www.strava.com/api/v3/athlete/activities. The problem there is that I would have to paginate to get all the responses which in my case takes a long time. So if there is a way to just get the total number of activities in the account by a count of ActivityTotal then that would be a big help.  

I was under impression that by setting a visibility radius around my home address I'll hide any activity within that radius from the map. But it turns out that applies only to start and end of an activity. But what if someone stops by the home in the middle of a run or ride, for example to drink or refill water, or for any other reason? It turns out that is perfectly visible on the map if the activity is public. The right solution would be to hide any part of activity from the map within the privacy radius - not just the start and the end.