Ask & Troubleshoot

I noticed that when the same exact Zwift climb from the climb portal, appears in both Watopia and France, Strava can't compare the segments, likely due to their different names. However, the climb itself is 100% match so it should allow the comparison. Can this be supported?Example:https://www.strava.com/segments/35418934https://www.strava.com/segments/35420494 

Hi all,It seems Garmin still not syncing with Strava two weeks after the apparent fix.Garmin data goes to connect app instantly with no issue but Strava simply doesn’t receive data.Strava moderators offered a manual solution which works fine but this issue needs sorting.As a paying Strava subscriber it’s very disappointing.

Is there any way you can view your Strava stats broken down by year?id like to see my total stats for running/cycling for 2019/2020/2021/2022/2023 & 2024!?

Because of GPS or some other reason that I don't know about: When I finish 1 activity and start another activity (within 1 minute) the GPS is showing 2 different locations (in the same area is park) so I was suspected by the organizers of using 2 Apple Watches and 2 iPhones to log in with 1 account. How can you check for me: how many phones and how many watches I am using when connecting (syncing) to this 1 account (Log or Device ID…)I want to prove that I don't cheat and give my best to the competition.

Hello! I have one question though! When I go to the gym for a spin class, I can't directly add the distance covered to my profile? Am I not able to do it or is it not possible? Every time I have to manually add the spin workout and the distance, and it's not convenient.Can you explain this to me or provide a solution? Thanks!  

Seems that in the website heatmap, all the availble sports are shown, including eMTB. But this is NOT the case in the app (latest version in iOS). Why such outcasting to this sport? It really gives the impression is done on purpose...(And I'm both an MTBer as well as as SL-eBiker....).

 If we look at the distance of each split, the splits are not exactly at 1 km mark.would like to know the difficulty (in terms of both hardware or technical related) in dividing the splits by exactly 1km each. 

The App for IOS has a small visual issue. The notification badge is red and does not match the orange layout. i know that’s picky, but I wanted to mention it. Kind regards   

Hi All, Yesterday my Strava went crazy and added nearly 1Km to my usual running track.it means that now my Personal Bests are impossible to beat and all my statistics are affected.Is there a way to keep the activity without it affecting the statistics or changing the distance without cutting the time?is there otherwise another way to fix the issue?thanks all and have a great day!Andrea

Premium Subscription subscribers (and arguably, ALL users) should have ALL their photos and videos accessible and visible to both themselves and their followers.The 100 image limitation is bull**bleep**. It did not originally exist once they introduced photos/videos. We should be able to infinite-scroll through our own or other person's image/video timeline to enjoy all their experiences.100-images is basically 10 runs/rides only. This is some serious cheap-skate nonsense from Strava for the purposes of saving some coin on AWS blob storage.

Hi, i hope someone can help me, I've realized the last few days that I'm not receiving any notification from strava, even if a workout has been uploaded. I've un-install the app and re-install it again, I've allowed all the notification but still getting the same problem.  Any idea what can be the problem?  It's on a Samsung S20.

A little bit of a programming noob here, so forgive my ignorance!I am trying to pull down my strava activities through a get request in python. I have gone ahead and authorized the API etc. with my app. The first time that i set up the authorization, I believe I gave a read only scope (rather than the read_all permissions needed for the type of data that I want). I went ahead re-authorizing, this time careful to include read_all in the URL- but I'm still having issues.  payload = { 'client_id': client_id, 'client_secret': client_secret, 'refresh_token': refresh_token, 'grant_type': "refresh_token", 'f': 'json' } res = requests.post(auth_url, data=payload, verify=False) print("On a run to get the token... ") auth_token_app = res.json()['access_token'] print('Token is:') print(auth_token_app) I'm able to get an access token with the above code, and have tested this out with both the original refresh token I had stored down and the new one, which I

Anyone experiencing the problem of searching athletes on strava app? Whatever name I typed, it showed me nothing 😞

What does average_grade_adjusted_speed means and how it is calculated?

Hy,since a couple of days, the heatmap item does not show up in browser version of strava any more:Where is it?Regards

Strava maps are a main part of my Strava use. I lead a cycling club with road rides ranging from 15 to 40 miles and have over 40 routes in my account (probably adding another 20 in the next two months). It would be amazing if two updates were made to the routes section of Strava:1. Add search options to the page so I can sort by distance, or only look for routes in a set distance/elevation gain range2. Add a quick option to create the reverse of a route and save that separately. Sometimes loops get repetitive and being able to have the reverse option of it is enough to add a mix into training.

I'd like to either delete my privacy zone over my home address and rely on the hidden start/end of activities, or make it smaller.Strava warns:By deleting this address, all past activities that started and ended here will be fully visible in accordance with your privacy controls. Are you sure you want to delete this address?So will all my previous activities revert to my current rules (400m hidden start and end) including those from before the hidden start and end was introduced?  Or will they be fully visible to everyone/followers only depending on that setting?Thanks

I think it would be neat to see activities populate on the map. Let me explain…Someone posts an activity (anyone, not just someone you follow) and it shows up on the map where the activity occurred with their profile photo. You could filter the map by activity, zoom and pan to search specific areas of the map, etc. You could also filter between people you follow and everyone on Strava. This would be incredibly useful for getting real-time condition reports from people who were actually there (backcountry skiing, whitewater, surfing, hiking, etc.). It would also be useful in figuring out when certain areas of the map are most popular so one could avoid the crowd, or join if they want more folks around. There are a lot of great applications for something like this. Instagram does it with photos, I don’t see why Strava can’t do the same with activities!

How can I add an app to StravaApps?https://www.strava.com/appsI developed this Power Wind Pro an app for Garmin compatible with strava that estimates power with wind, speed, cadence, grade, temperature, and pressure calculations.https://sites.google.com/view/powerbikepro/home

Hi Team,Am using {{baseUrl}}/clubs/:id/members?page=<integer>&per_page=30 to fetch the members of a club. But in the response am getting just initial for the last name. Is it possible to fetch the full firstName and lastName of the members of a club.

Since a few days the heatmap doesn‘t include my trailruns (only under all activities). I‘d like to see them together with my road runs in the heatmap (or have finer grained options to select the sub-types) as it was before. Combining this with cycling activities makes no sense for me.

Hello everyone!Recently I used Strava to drive along a GPS track and saw that there was no option for voice messages saying, for example: turn right, left, continue straight, et.Strava only tells me meaningless things like: you stopped, started riding, resumed riding. It doesn't make sense because I know such things myself...If there are such options in Strava, where to look for them in the settings? And if they don't exist, I think it's a big minus compared to other cycling programs.Please help!J.  

Explore the core functionalities necessary for building a fitness mobile app akin to Strava, focusing on key features vital for user engagement, activity tracking, and social interaction.

I wonder if Strava can address the following annoyance with the route editor: I am trying to plan a route in my neighborhood - mostly to know what mileage to expect when I go for a run. In my neighborhood many streets have sidewalks next to them on the map. I find that Strava route editor is absolutely unable to jump from a street to a sidewalk next to it or, for example, to cross a street. These are quite neighborhood streets with almost no traffic that pedestrians cross at will. It seems silly that Strava makes a long detour to a nearest intersection just to cross the street there as shown in the picture above. The only solution that I can find is to switch to a manual mode. In the screenshot attached above, I've clicked on the sidewalk. If I click on the road then it can make the turn without the detour, but then later it is still unable to jump from the road to the sidewalk that is right next to it. 

I've already done everything according to the guide in the settings, also reinstalled. But still no subscription.The support also does not answer me, I checked the spam folder. Subscription is not available for a month, although I paid for a year at the beginning of the month.