Ask & Troubleshoot

Think I've got things a little messed up - I use Strava, Apple Watch and a Garmin Edge 530 for my cycle rides but having loads of problems with duplications everywhere. Furthermore - todays ride (on Strava app and website) shows no heart rate data. Heart rate data DOES show on my Garmin Connect, Apple Fitness App though (latter under the Strava tag). Not sure if I should just start everything from scratch. Anyone else use these three apps/devices? How do you manage yours? Sorry for such a complex question on my first visit here. Many thanks S

In the last couple of weeks I've noticed a problem with run data imported to Strava from Apple Fitness. Strava reports the distance correctly, but the time – both elapsed and moving – is too short, so the pace quoted by Strava is too fast. It's not the same as this issue previously reported by @Jeroentje, because I don't believe it relates to the difference between total time and moving time. Instead, I think the import process is breaking off prematurely, before Strava has received all the data. An example: my last run as recorded by Apple was 4.88 km in a total of 31:40 minutes. The average pace shows as 6:29/km, which I know is about right. My Apple Watch has auto-pause turned on, but I didn't stop and didn't pause manually. So I'd expect the total and moving times to be very close. Following import, Strava agrees on the distance and the GPS track, but says the elapsed time was 27:38 and the moving time was 27:26. I can well believe a difference of 12s, but not t

On interval training, I often want to copy the details (what reps, etc) from when I've done the activity before. It would be nice to find that older activity, immediately highlight the text, and copy/paste it to the new activity. But I have to go into 'edit' the older activity to highlight the text, then 'save/discard' the no change, in order to get that text. So the ability to highlight and then copy any text on the main page would be a useful addition. Android app.

Recently the Orange heatmap that is used to show where you have been as 'Personal Heatmap' in route creation has changed.Im just wondering if there is a way of changing it back to the old orange personal heatmap as this new version is horrid for trying to discern roads that haven't been ridden.

I am very satisfied with Strava. However, not about displaying long activities among all other activities of your followers and sharing a long activity @Social Media.For example, yesterday I cycled the touring version of the Amstel Gold Race. This took me about 8:45 hours.If I look to and share my activity, the elapsed time is displayed there. This is 3 hours longer. So everyone thinks I cycled for 11:45 at a very slow pace. Why do you see the moving time on short routes and the elapsed time on long routes? 

I exported from Zepp files in .cvs format. Is it possible to import it into Strava account? I want to see all data in one account.Thanks in advance for help.

is it possible to obtain data on how much time I spend per week in each of the heart rate training zones?

Why does Strava not allow me to reset password.  I only have 2 email addresses and have been trying them both with no luck.It keeps asking me to set up a new account but I want my old account backPlease help!

Hi - I cannot start my strava from my watch, it says log in on the app when I press it on my watch? I have tried the suggestions re privacy settings etc? Can anyone help please?

Hi All, I am having serious problems with my Strava PB’s and Best Efforts. I have recently go back into running and have started to take it more seriously than ever before, however, I have noticed that when completing my runs my account is no longer showing when I have got a PR, even though it should have. And according to Strava I only have one PB for a 5K I did years ago.  I have gone onto the desktop and refreshed my Best Efforts but to no avail. I have attached some images for context.    Thanks! 

So I will be using an apple watch soon and really want to use apples running interface.  I understand that i can make it automatically sync the apple workout to a strava workout, but will the running route be placed in my strava workout as well? Thank you

Hello,I requested a rate increase via email over a month ago and have not yet received a response. We now cannot serve our user base anymore and it affects our service. Our growth is still significant, and we strive to minimize the number of requests. In the past, I proposed a solution that would enable developers to easily and effectively reduce the number of requests. However, it is currently not implemented yet (see https://communityhub.strava.com/t5/developer-discussions/developer-webhook-events-api-for-new-workout-add-field-workout/td-p/6479).Best regardsJan

I different types of workouts on Strava and the training log ends up a bit of a mess.  For some reason there is a huge differentiation in color for Ride (strava orange) vs Virtual Rides (redish-brown)... but then "Weight Lifting" is also redish-brown?? Makes viewing and looking for trends/patterns and planning upcoming activities tricky.  Can someone update these colors, or maybe default to some different ones based on what is used?   For instance if someone only uses Strava for Rides, Golf, Football, Sailing, and Skateboarding... every circle would be ORANGE based on the legend.  Can this maybe be adjustable? Can Ride and Virtual Ride be closer in color so as to not be the same as WeightTraining?

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Please can we change the units we use for different sports - I like to use miles for running and cycling but I don’t want to see yards for swimming I’d like to see meters instead. This shouldn’t be too hard to implement and I’m sure people would really appreciate it 

I'm attempting to upload an Activity to the /uploads endpoint.  (from Java)  I've used the Garmin SDK to generate a Fit stream, and attempting to post.  (The OAuth2 workflow is working fine, I've acquired an access token).  First, the error:{"message":"Bad Request","errors":[{"resource":"Upload","field":"data","code":"empty"}]}What I don't understand is that according to the API docs there is no "data" field.The code (using Jakarta HTTP Client) InputStream fitStream = buildFitStream(user, save); try (FormDataMultiPart form = new FormDataMultiPart(); MultiPart entity = form.field("name", "Name") .field("description", "Description") .field("trainer", "true") .field("externalId", metaData.workoutID()) .field("data_type", "fit") .bodyPart(new StreamDataBodyPart("file", fitStream, "row.fit"))) { return request.post(Entity.entity(entity, entity.getMediaTy

Strava does a LOT of things well.  One area they desperately need to improve upon is communicating with their users.  I have been told by customer support that the developers read and review our ideas, but in my experience, they fail to communicate with the user population.  A great example is the increasing activity in requesting the rucking add.  They are silent to our inquiries.  I'm sure if I dug into other ideas, I would find a similar lack of acknowledgment of the users.Strava, communication is paramount to loyalty.  This ask isn't unreasonable; we don't expect an answer to every comment, but periodic updates make your customers feel valued, especially considering a membership is on the higher end.  You aren't doing a good job selling value by ignoring users asking questions.

Strava famously makes login for existing users difficult in order to make it maximise the ease of the signup flow. I take that as a given, even if I don't like it very much.But:Please introduce some abort function in the signup flow! I recently stumbled into the signup flow to to being unconcentrated and being unsure which of my email adresses (yes, that's a thing, people who have more than one) to use for login and getting back to the login screen was almost impossible without a brute force cookie reset!Suggestions, would not hurt to implement all of them:offer a path from signup to login on posting an email address already connected to an account (if that already exists: it lacks compatibility with addresses on a subdomain!)an abort button somewhere on the modal dialog that requires name and birthday before any interaction including logoutan abort option in the confirm email address mail. What if someone tried to do an impersonation signup with my email address? A would-be impersonat

I'm not sure why this changed, but it used to be that when I started recording an activity through my Apple watch, the activity types I did most often showed up at the top of the list. However, recently, the order has completely changed, and I have to do a lot of scrolling to find the activity type I do the most.I'm not sure if this is a feature or a bug, but it's certainly annoying.

how can i add the Strava Api to an Springboot web application?

Hi team,I had activities on zepp app, having map data, when it synced to strava automatically. Then access to strava, Strava doesn't have map, and it show 'treadmill' instead.How to solve this issue. Thanks alot

We went for a long ride this morning. once home, I synced my garmin edge with Garmin connect. Shortly after that, the app updated. i wanted to look at my ride in Strava and found out that my ride wasn’t uploaded. Anyone had the same issue? What should I do? thanks for your help!

Please could somebody help! I accidentally deleted my London Marathon run from Sunday and it had so many lovely comments that I'm afraid ill never get back.I have submitted three ticket requests to Strava - two of which have been marked as solved but have had no response to say if it can and will be restored? Do you know if this is possible?Many thanksKatie

Hello! I've been having this problem for almost 6 months now. Workouts from the third-party MyWhoosh and ThinkRider apps are not uploaded to Strava. Everything worked fine before. No loading lately. Who knows what the problem is?

 Hiya, I recorded a full day of alpine skiing from 10:00am to 6:50pm on my Apple Watch. I paused on my breaks and restarted when setting off again. When I finished the day I hit finished and done. When looking at the final upload it only counted 7 runs and 26km. I probably did twice the amount of that and can also see that the activity map hasn’t included some of the runs and lifts I travelled on. Im certain I hadn’t forgotten to start my watch, as the elapsed time was 7hrs but the uploaded is 3 hours less. I’m stumped.