Ask & Troubleshoot

Hello Strava Developer Community,I hope this message finds you well.My name is Gustavo, and I am working on creating a dashboard for my company to track the activities of our team members. We believe that integrating challenge data from our club would significantly enhance our project by providing more comprehensive insights into our collective activities.However, I have encountered difficulties in retrieving challenge data within clubs using the current Strava API. Specifically, I haven't found a way to directly access this data.Here are a few details about what I am trying to achieve:I need to pull data on the various challenges that members of our club are participating in.This data will be used to create a detailed dashboard to track and visualize individual and group performance in these challenges.I have reviewed the existing documentation on webhooks and authentication, but haven't found a clear solution to this issue. If anyone

Hi,Any ideas what's going on here …?A client of mine uploads her activities to Strava from Garmin vívosmart. On her Garmin account, I can see all details from the activities, but the data is missing on Strava.I can't see any obvious privacy reasons. Any ideas …?Garmin: Strava:

Hi any help as to why my mii band 7 is missing distance when syncing with Strava from the mii fit app.  The full GPS route is there but the distance is being shortened when sending from miifit in km and showing in Strava in miles.  

I'm using the free version of Strava now. In a browser, when I click on a segment in an activity, I only get to view All-Time, Men, Women. See screenshot. My husband, who also is in the free version of Strava and in a browser, sees "overall." How do I fix mine to see "overall" also?

I like to cycle alone quite a bit and try to utilise the routes section.is there anyway to amend the distance? I hate it jumps from 30 to 50 to 80 and no in between.Also it only shows 3 routes, is there anyway to get more recommendations on the app as most being recommended I have completed.first post so be gentle haha 

My activities from this morning will not sync to my Strava app on my iPhone. I have restarted my phone and my watch, but nothing has worked. I’ve also added an extra activity to see if that would push through the previous two activities that would not sync. Again that did not work. Can you please help?

What have you done to Heatmaps?  I do not care about businesses, or where other people have run, walked, or biked, and the new color selection interface does not allow basemap changes from the same interface (as it should).  Also, as I zoom out, the once-useful aggregation of workouts (showing a circle and number at scales where the actual paths get tiny and useless) is now gone.  Writing this as a cartographer, recent changes are not an improvement.  Is there a way to recover the old display mode?

Hello, one of my favourite functions in strava is to navigate with the perfect maps in combination with heatmaps. So I have an idea if a trail is practicable or not. When I can also see my personal heatmap I can see if the trail brings me to my familar tracks. For this procedure there is not a practical funktion in strava but to go to the "maps" funcion and go to segments or routes. Unfortunatly the map then is confusing due to the suggested routes or segments, which I do not need in my mentioned case. And the display is not shown fully in this feature. Is there a solution or funcion I do not know?

My application is parsing workout datapoints and I want to make it easier for the users by fetching the input files automatically from strava workouts.The export_original and export_tcx paths don't exist on api/v3/activities. Should I be able to access the web endpoints with the access token I get from authenticating the user in my app? Because I am not managing to access them.https://www.strava.com/activities/[activity_id]/export_originalhttps://www.strava.com/activities/[activity_id]/export_tcx

ok, I’ll try this again. In my previous post I erroneously used the term BaseMap instead of FATMAP. SO…I downloaded FATMAP, but never got confirmation that it was linked to my Strava Premium. A couple of days later I deleted FATMAP and reinstalled. Now when I try to link the accounts, I get an error message stating that there is already a FATMAP account linked to my Strava. I can’t get past this point and therefore I have no way to download BaseMap routes to my account.My ultimate goal is to have the routes on my Garmin Edge 840, so if there is a workaround, I would welcome that as well. I did reach out to the Strava help desk. They replied asking me what my email was and then went radio silent to my further replies. Thanks in advance for any suggestions. 

Hey guys,I've been trying to link my strava account to the XOSS app and i can'tA red error message pops and can't link the app.Any Suggestions?

Strava seem to encourage users to self police segment leaderboards, however this is severely hampered by limits on the number of flags that can be raised on activities.I've tried to raise this issue via the ticket system, but each time my request is ignored and no feedback is provided.How do Strava expect users to perform this service if we can only flag a small number of invalid activities?If users don't have the tools to keep leaderboards clean and Strava won't perform this checking themselves how do they expect this task to be achieved?

I gave recently ridden a route in Dalby Forest, England.The segment is called get loose for Lewis. I rode the tarmac road near to it. Strava has twice recorded my ride on the road as a ride on the segment. I'm now K.O.M on a segment I didn't ride. I personally don't care about segments, but those who do will be quite pi..ed off at my false achievement knocking them further down the leaderboard. It's time the false recording of segments is tightened up for those who use it, and those that cheat deliberately, banned from using Strava.ADMIN, PLEASE ADDRESS THIS.   

Hola! Alguien sabe si hay manera de subir contenido multideporte como unica actividad y no todo por separado? Por ejemplo, un triatlon se sube como 5 actividades, nadar, transicion, bici, transicion y correr. Estaria bien subirlo como una sola, al menos en garmin si aparece como 1 actividad. TRANSLATION: Hello! Does anyone know if there is a way to upload multisport content as a single activity and not everything separately? For example, a triathlon involves 5 activities, swimming, transition, bike, transition and running. It would be good to upload it as one, at least on Garmin if it appears as 1 activity.

I have saved an activity from my Galaxy Watch 6, while on the watch it shows that the activity has been synced, on the phone app, there's a permanent display of "Processing Activity" showing up in my activity tab. I tried restarting my phone, login and out of the app, clearing cache on the phone, and tried resyncing on the phone, refreshing the activities by pulling down and it just won't disappear. While I already accepted the fact that activity has been loss, I wished the "Processing Activity" can at least be removed.  

today I ran a PR in my 10k and it didn’t show up. I’m not usually worried but there was a lot of hills and I could have quit but I didn’t lol any fix? 

Não está sincronizando entre o Strava e o VIK app.TRANSLATION: Not syncing between Strava and the VIK app.

Hello, not sure if this is the right place to post this but I’m new to Strava and was wondering how can I see other people’s activities in my area? I feel like I can’t see anyone’s activities and nobody can see mine, my privacy and settings are all set to everyone

On my last 3 rides, my Strava route shows that I ended my ride sooner than I actually did. I sync my Sigma ROX 11.0 bike computer to Strava and upload my data after each ride. My Sigma app shows that I did the full route, however, Strava seems to come up with a random endpoint. This is not a privacy setting since that appears grey when looking at my routes, this is actually a little checkered flag showing I ended my ride in a location that I did not. I have attached images of my Sigma route map and my Strava route map for your information. Sigma map: Strava map:

Dear Strava,  I know when I have completed an activity, I don’t need a notification for every activity, please turn these spam notifications off. 

Hello everyone, I'am discovering the Strava API and i have already an issue with the fonctionnality "explore segments"This is my code :http get "https://www.strava.com/api/v3/segments/explore?bounds=[48.750242,5.116399597167978,48.79404419496171,5.216993164062509]&activity_type=riding" "Authorization: Bearer my_token"I ran it in the command prompt and none segments are found. Can you help me ?

Is there somewhere that lists all the IPs used by Strava in webhook requests? I tried to create a list based on the requests but suddenly new ips appeared in my logs and I can't find any place in the Strava documentation about the ips considered safe

we are developing a web application to monitor daily physical activities of out employees to enhance the quality of their lifestyle. We have over 20,000 employees and they will download Strava application and use when they engage with run or walking for exercise. Problem from developers side is the rate limit. Since we have a large number of employees  the default rate limit is not enough. How we can increase this? Please advise considering this as an top urgent requirement. Best Regards

How to increase the rate limit, the rate limit currently offered is too low

Just found that I could not upload any GPX files in the route maker since yesterday. It just said" There was a problem processing this request. Please try importing your file again or try another file". However, Those GPX files could be uploaded without any issues before. Has anyone experienced this problem?