Ask & Troubleshoot

 tried to upload walk, it was 21 hours long. Not sure if that’s why I’m having trouble but it just won’t upload, tried phone off and log out etc… need help 

Hi! I am joining my first 16-kilometer race this weekend, and would just like to know: what is 10 miles converted to kilometers exactly in Strava? A quick Google calculation says it's 16.0934 km, but there's also a Strava route page that associates 10 miles with 16.2 kilometers. Just want to make sure that my race this weekend will be logged under 10-mile personal best. Thanks!

I have used Stryd and COROS power in the past. Strava parses that information and includes the data on the iOS app (but not on the web app). The new Apple Watch OS now provides running power data. This information does now show up anywhere on Strava, even the iOS app. When I sync the file to TrainingPeaks using HealthFit, the power data is visible and reported.Is this a Strava issue or an Apple issue?

I'm trying to write code that iterates over segment efforts. I'm trying to do something like this:efforts = client.get_segment_efforts(segment_id, athlete_id, since, to) for effort in efforts: print(effort) # I've also tried: print("Number retrieved:", len(list(efforts)))Both of these give me the error:FAILED (errors=1) No rates present in response headers File "/Library/Frameworks/Python.framework/Versions/3.12/lib/python3.12/site-packages/stravalib/client.py", line 2038, in _fill_buffer new_entity = self.entity.parse_obj( ^^^^^^^^^^^^^^^^^^^^^^ File "pydantic/main.py", line 526, in pydantic.main.BaseModel.parse_obj File "pydantic/main.py", line 339, in pydantic.main.BaseModel.__init__ File "pydantic/main.py", line 1074, in pydantic.main.validate_model File "pydantic/fields.py", line 857, in pydantic.fields.ModelField.validate pydantic.errors.ConfigError: field "activity" not yet prepared so type is still a Forward

Dear Strava-Team.I recently had the issue of not noticing that i forgot to restart my paused roade bike ride, becase i obviously did not tap the "continue" button on my mobile app correctly. And since the small icon at the top edge of the cellphone screen (circle-icon notification) is the same when the app is paused as it is when it's recording i did not figure the status of the mobile app correctly. My fault in the firtst place. I think it could be helpful if the icon would point out the different status of the app by showing a differet icon. It already does when "auto pause" is applied. Maybe you could find a solution for this rare issue, even if i know most riders record with a different device, but mobile/cell phone, it would be a big help for app recordings. My best regards,Daniel aka Yung Ullrich 🌹

Can anyone advise how to Import a Garmin GPX Map to Strava. To save me having to redraw in Strava

Hello, I would like to discuss how I can set up a virtual 5K run for the Oklahoma Black alumni Association. This would occur in October during Oklahoma University, Texas football weekend. How would I go about informing the society, which shouldn’t be a problem. But how can I get everyone engaged in a virtual competition using your product

Hello. I just joined Strava and I’m enjoying. I decided to do a longer swim this evening and discovered I had no option for meter/lapped swim. I only see “swim” no indoor or outdoor, also can’t see a way to input the length of the pool like it says online. 

Hi guys, The problem is my training record title is in russian language even though the mobile-phone language is English.What I had tried that didn't help (new records still on russian) - Change language on phone and change back to English - Delete Strava and install again - Set English in web StravaPhone: iPhone xr, ios 16.6.1, but It reproduces on other ios also  

How about driving detection? I finished a hike and I'm tired, so forget to turn Strava off. To make matters worse I c can never figure out how to crop the route. My solution is to just delete the activity. Not optimal. 

There should be an option when viewing the map to not have to see other peoples pictures and the "see this location" option. Let us turn that feature off through filters.

Is there some list of deeplinks for strava that is supported (and parameters allowed)? For example, the following two exist   strava://record strava://record/new/start   with the latter immediately starting to record an activity.

Update from Strava July 2, 2024: Hello! Thanks to all who have commented and provided feedback. We're listening, and we recently made an update that will improve the accuracy of Challenge leaderboards that contain walk and hike activities. We know leaderboard integrity matters and we will continue to iterate on improvements. Could I also flag up a (possible) issue with the challenge leaderboards? Some of the challenges seem to have implausible achievements that do not tally with profile data. For example, in the February run climb challenge there are several athletes with tens of thousands of metres of climbing at the top of the leaderboard. These figures don't correlate at all with the activities recorded in open profiles and I thought I would flag it up.

If I record a walk with my Apple watch via Strava no issue as is synced but any other actiovitie like Yoga, Pilates does not show up on my Strava app or profile why.I recorded on an Apple watch I Saved, and the watch tells me no unsynced activities, yet nothing shows up on the app.Happened now a few times I already restarted Strava app on watch, but still same issue

Hello,I have used Strava API a long time ago (around 2020) with my current account, and I have set everything up on my app, which was working just fine with multiple athletes,I haven't used the app for a long time but then the API Key that I had became invalide, when I tried to use a new API Key, it says that their is a maximum limit of 1 athlete at a time.Is it possible to remove that limit like what I had before ? or do I have to apply for a new review although I was using the service juste fine before ?

Hello folks, I recently had an activity, where, according to the timing, I scored a KOM on a hiking segment. When I uploaded the activity to Suunto, as always it got transferred automatically to Strava, but Strava showed all the segments completely wrong, so I deleted the activity from Strava not knowing that I can still re-load some features of the activity to have it fixed (I know, stupid me...).I still have the activity in Suunto app though, having the .fit file available. My question is, when I import the .fit file with the activity to Strava, will it count achievements towards the overall leader board or manual loads will include only stats without any achievements?I already tried to contact Strava support if they can recover my deleted activity (activity was deleted after it was saved to Strava, so should be possible...) but so far no response, so looking for alternatives.Many thanks to all for any advise or comments. 

I am creating an application to track club members' activities. How can I increase connection member limit.Following is my application information:- Client ID: 121981- Overall Rate Limits: 200 requests every 15 minutes, 2,000 daily- Read Rate Limits: 100 requests every 15 minutes, 1,000 daily- Number of athletes allowed to connect: 1- Number of athletes currently connected: 1Please guide me so I can develop the application successfully.

I'm building a mobile application without a backend and would like to add login with Strava.The recommended OAuth flow for Mobile apps without a backend is to use the authorization code flow with PKCE. Is it supported? If not, is there any plan to support it?Thanks

I need to take the 'summary_polyline' field and decode it to obtain latitude and longitude of each race in power bi, how do I decode this field in power query?or if it is done in another way. I have seen on the internet that Google or Mapbox does it with their APIS but I can't implement these solutions in Power BI directly, right? 

I have two phones.  Strava works just fine on one of them.  It used to work on the other as well, but sometime last year, I noticed this bizarre behaviour, which continues until now.If I press the big orange round button, the screen with time, distance, and speed in giant numbers shows up.  As long as auto-pause is turned off, the time ticks away, while the distance and speed remain at zero.  If I go to the screen with the map, it shows my location reasonably accurately, and shows the little blue dot moving as I move.  Upon finishing the activity, a map of the route, quite accurate, appears, along with plausible values of distance travelled and average speed.  However, during the activity itself, the distance travelled is zero and the average speed is zero.If auto-pause is turned on, the clock ticks for a few seconds, then auto-pause activates, whether I'm moving or not.If I leave the Strava app on my other phone, a b

Is it in any way possible to get more API requests for an application?My application only has 1000 requests pr day with a limit of 100 pr 15 minutes.I have a friend who created a new application a couple of months ago, and he got 2000 and 200 pr 15 minutes.This seems a bit unfair to be honest, since my application is actually being used (his is not) and it's limiting the functionality greatly.I have submitted my app to Strava with the new developer program, but I would really like to get at least the double of what I have now just as a start.

I want to leave a group. After a search I learned that this is done in the overview section of the group. The club "Whittier Cyclery" shows me a black page. When I tap overview. This is the only one of the clubs that I am in. That shows me a blank overview page. How do I successfully leave this group in this situation. 

Hi been a paying subscriber since January and strava does not record any of my rides, I am so disappointed with this app, absolute rubbish.

Sems lately if I use my Samsung S21 to log my rides or walks that it cuts corners and just draws straight lines. This in turn cuts my routes km's and times etc. Plus it looks like I've walked in a perfectly straight line in many places 🙂 In the past I've turned off my location , restarted my phone and then it all works again. But lately this work around hasn't fixed my issue. I've gone back to using my XOSS G+ head unit for my bike and now have to use it for my walks. After a walk I have to go into the Strava app and change it from Ride to walk every time.Any fixes for this or ideas ?