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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4226 Topics
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tallsteveHub Rookie
posted in Strava Features Chat
Fitness and Freshness chart not showing Form properly

The Fitness and Freshness chart has a scale on the left that starts at zero. But if your Fatigue is higher than your Fitness, your Form can go negative. When you view the Form line, it puts the lowest value at zero, even if it's negative. This makes your Form chart line sit higher than it should be. Hovering over the chart shows the correct values

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Jan_Mantau
Superuser
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DazzlerHub Starter
asked in Strava Features Chat
Timer resetting

Whenever I do an activity like HIIT or Weight Lifting the timer keeps resetting to zero during it and then restarting.  This doesn’t happen for running or walking.  Any ideas please?

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WasinPhutthonHub Rookie
asked in Strava Features Chat
Refresh my results tool DOESN'T SEEM TO WORK!!!

I think I have a problem with one segment where I tried hard today to hit my PR and I did it. The sträva live segment on my wahoo Elemnt shows I did it 16:07 minutes but when I did upload the activity on Strava, it show 19:22 minutes. I already tried "Refresh my result" and "Refresh activity achievements" and they don't seem to work. As you can see from the 1st and 2nd picture, the rest of segments are matched from my bike computer and strava activity. I don't know if there's anybody are experiencing this issue or has any solution. Cheers!  

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Ian11Hub Powerhouse
posted in Strava Features Chat
Flagging individual Segment efforts in an Activity ?

I'm familiar with the concept of flagging Activities and I've flagged a few where people have clearly used a car or motor-bike on a "bike ride" (45 mph up a long hill is a good clue).  I've recently seen a couple of Activities where a bike rider has been in an accident and been taken to hospital in an ambulance and on the way they have collected a couple of bike KOMs.  I have sympathy for the riders involved (judging by comments they were not seriously hurt) but it doesn't seem quite right that Segment leader-boards have become corrupted by their misfortunes.  It doesn't seem appropriate to disqualify their whole Activity (I think one was in the last mile of a 100-mile sportive) so it would be good to have a way to flag specific Segment efforts. I realise the Strava auto-flagging mechanism can now exclude specific "infeasible" Segment efforts and I think it would be useful if this could also be done manually.  Is there already a way to do this ?

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anchskier
Superuser
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JK83881Hub Rookie
asked in Strava Features Chat
Cycle Ride wont upload/Sync

Hi I am still having issues with rides not uploading/syncing from my garmin edge and apple watch .In the garmin connect connect app the ride is there , recorded..but its not uploading to starva.I also recorded the same ride on apple watch but this also will not upload. HELP!! 

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TruyenACEHub Starter
asked in Developers & API
How to detect users who create activities by manually uploading files (.tcx, .fit, .gpx)

Hello all!,I'm using the Strava API to retrieve a list of activities for employees.API: https://developers.strava.com/docs/reference/#api-Activities-getActivityByIdI'm trying to figure out how to identify activities that are created by manually importing files on the Strava website (.tcx, .fit, .gpx). Some employees have exported activities, edited the files, and then re-uploaded them.Based on the information returned by the API, what should I rely on to determine this?I've tried to check the fields: external_id and device_name. For example, if the external_id is track(1).gpx and the device_name is Strava GPX, but upon closer inspection, if users are using Samsung or Amazfit watches, the external_id also has the value .gpx. I'm not sure if relying on device_name being Strava GPX ensures 100% certainty that the user uploaded the file on the website.Thank all.

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Jan_Mantau
Superuser
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bijoryHub Rookie
asked in Developers & API
api gpx upload

I am making an app for the ios environment.The app supports Strava upload in gpx format.Most of the items you want are uploaded normally.However, Strava's Sport items will not be sent as desired.Below is an example.let params = ["name": StravaGPX_TitleName,"type": "(Sport[userData.Sport_Name])","sport_type": Sport[userData.Sport_Name].trimmingCharacters(in: .whitespaces),"description": "Uploaded from Masil-Tracker","data_type": "gpx"]Among the above"type": "Mountain Bike Ride""type": "MountainBikeRide""sport_type": "Mountain Bike Ride""sport_type": "MountainBikeRide"Even if you specify each oneThe Sport item on the Strava is saved as "Ride".Which code should I use to upload Strava gpxWill the items you want be designated in Strava's Sport items?

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NikZHub Rookie
asked in Strava Features Chat
Please let me hide certain activities

I hate my Strava feed in winter times. It's cluttered with weird sports and all these Zwift/whatever-rides or commutes.I really don't want to see them. And after fall it's allmost all you see, and I dont look through my feed anymore.It is absolutely no biggie to implement and since I am paying for my account, I should be in control of what I have to see and what not.cheers and ride onNik

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MirabelleMeadeHub Starter
asked in Strava Features Chat
Run not uploaded to strava

I recently recorded a 5km run and it has not went up on strava. Usually when I record activities on my garmin watch it uploads straight away to strava, what do I have to do?

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mrmatthewHub Starter
asked in Developers & API
Embedding Leaderboard not authorized

Our club uses the embed iframe html snippet to display our club's recent activity and leaderboard on our website. It was working great, but no longer dispalys any strava data, the frame is blank. Are embedded feeds no longer available?

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vibroverbusHub Rookie
asked in Devices and Connections
Apple Watch recordings disappear

Yesterday did 5mi hike, recorded fine as far as could tell, looked OK at end of hike, saved.  Never appeared anywhere. Force restarted apps on watch and phone. Nothing.  Have had this happen a handful of times now.  Last time the recording appeared like a day later.  Saw some older support entry saying "if there are not enough data points blah blah" but this was 3hrs of data points.  Have used Apple Watch and iPhone w/ Strava EXTENSIVELY for years, this is a recent phenomenon.  FWIW the one thing I can think maybe is that cell signal has been super weak where I am when it has happened, like its really poor data connection when I was closing and saving the recording on the watch? Super frustrating tho.  

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SkipHub Rookie
asked in Developers & API
What does the Bike field in activities.csv mean?

I did a bulk export of my activity data the other day. The activities.csv file contains a numeric Bike field. Here's a little sample (I've already converted Distance to kilometers):"Activity Date","Activity Type","Kilometers","Bike""Mar 10, 2024, 6:03:02 PM","Ride","36.24","8208731.0""Mar 11, 2024, 5:09:48 PM","Ride","58.41","12267983.0""Mar 13, 2024, 4:34:40 PM","Ride","37.99","12267983.0""Mar 15, 2024, 8:31:56 PM","Ride","16.88","13980728.0""Mar 16, 2024, 1:40:17 PM","Ride","44.69","12267983.0"I haven't been able to figure out how the Bike field values map to any of my bikes. Looking in bikes.csv I see no id or key column which might be used to in a database join. My small searches in the API documenation yielded nothing either.I can manually map the numbers to my actual bikes by comparing individual records in activities.csv with what I see in my online activities, but that's clearly going to be suboptimal.There must be some way to map these values to actual bikes in an automated fa

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Simon9855Hub Rookie
asked in Devices and Connections
(RESOLVED) Strava not synching with Garmin Connect

I saw in the status page at 11am US Eastern that "Uploads from Garmin are currently delayed" https://status.strava.com/ but that message went away. I have revoked and reconnected Garmin with Strava and vice versa, and attempted to upload test walk/runs to see if synching is working. It has not. 

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BerniebeeHub Starter
asked in Devices and Connections
Xiaomi smartband 8 connection to Xiaomi 12t

I am using a Xiaomi 12t and a Xiaomi smartband 8. I can figure out how to connect my smartband 8 to Strava. The list of devices does not show Mi or Xiaomi and when I click more it brings up a help screen. Any help appreciated Thanks     

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Jane
Hall
HallHub Rookie
posted in Strava Features Chat
Combine ride and ebike segments

I would like to use and ride with my ebike the very same segments that are already made for ride. Probably in all of the cases (at least in my country) the segments are identical for both bike types.I think the "ebike" is same kind of variable such as gender, age and time in segments that you can sort, filter and look.  There's no need to do individual ebike segments. I've done several segment conversion from ride to ebike but in the end it doesn't make any sense.Of course the leaderboards shall be separated based on this biketype variable.

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Jane
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Mateusz1Hub Starter
asked in Strava Features Chat
Problem with synchronizing / Sync failed (42) on samsung watch

Hello I have a problem with synchronizing my data from the last run in the watch, I have a Samsung Galaxy Watch error title is sync failed42  

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milesspaldingHub Starter
asked in Strava Features Chat
Swim challenge disappeared

My March Swim Challenge disappeared.  It is not under Challenges.  How can I find it?

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Scout
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MarionBrasseurHub Starter
asked in Strava Features Chat
Allure moyenne sur temps écoulé / Average pace over elapsed time

Bonjour depuis 2 courses je n’ai plus l’allure moyenne sur le temps écoulé qui s’affiche , du coup ça me donne seulement mon allure moyenne et celle ci n’est pas géniale. Comment je pourrai remettre celle ci svp ? Merci  TRANSLATION: Good morning for 2 races I no longer have the average pace for the elapsed time that is displayed, so it only gives me my average pace and this is not great. How can I put this one back please? THANKS

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Bei1960Hub Starter
asked in Strava Features Chat
Configure your FEED

I have enjoyed Strava a great deal which has led me to following many friends.  Its nice to see my friends activities but the result is sometimes my FEED becomes cluttered.  Does anyone know a way to filter ones FEED to only show your activities???Thanks, Brian

1770
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Ger01Hub Starter
asked in Strava Features Chat
Saved routes not saving on laptop

Hi. I am able to save routes posted via Facebook onto my mobile app & dashboard saved routes but unable to get them onto my laptop dashboard. Wahoo is only syncing saved routes on the mobile app. I have taken off & reinstalled Strava app but no success

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Anonymous
posted in Strava Features Chat
All my gear was deleted!!

Hello I just noticed that all my runners I was tracking are no longer under my gear, how were they deleted, I know I definitely didn't do it. Can they be recovered?? 

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maelwenHub Rookie
asked in Devices and Connections
[Resolved] Peloton not syncing to Strava

Hello. I completed 2 Peloton workouts tonight and neither of them will sync to Strava. They usually sync automatically, but even after trying to manually share to Strava, the activities still do not appear. I saw a previous issue posted on here that said the issue is resolved, but that is not correct because I'm still experiencing it. Thanks!

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JesperWahlbergHub Starter
asked in Strava Features Chat
I cant access my saved routes or create new routes?

Hi... When I log on and click dashboard to access my saved routes or to create new routes, the feature does not load??? I can access them on the mobile app with no problem though. Any ideas?  

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VincentFR
VincentFRHub Rookie
asked in Devices and Connections
Google Pixel Watch 2 - Issue with data saved.

It is a recurring issue since using the Google Pixel Watch 2 during runs.  After a couple of minutes (15/20), data stops being saved in my activity.  During my run, everything seems fine and data is correctly displayed on the watch (Heart rate, pace, kilometers) but once done, it looks like data is not saved to the activity.  It has happened multiple times, and this morning, close to 10k was not saved in my activity.  Weird thing is that final distance and pace seems accurate, but the map and heart rate tracking are way off.  Link to my activity is here if needed : https://www.strava.com/activities/10398148968 I read that it's due to conflicts with Fitbit that tries to auto-save the activity after a certain time so I deactivated the auto-save function, but the issue is still happening. 

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ThomasRedstoneHub Starter
asked in Strava Features Chat
Mass deletion of pass workouts

So, I bought a used Garmin a few weeks ago, and I've just realised that I've now got an extra 300 or so workouts in my history, mainly in London, which is fortunately not somewhere I've exercised much 😂Do you have any ideas on how to delete them based on location, or perhaps the source device and them occurring before I got the device?I've been struggling even to find a place where they're all listed on the website; it was only the profile heat map that made it obvious I'd got a problem!

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