Ask & Troubleshoot

On Strava App, the elevation does overlap speed, heartrate etc, while elevation was alwys in the background of all other graphs.I have not found any setting both in the Strava App or -webversion.Anyone ? 

I have recorded an activity (a hike) but it's not showing the matching segments or route that is already listed in Strava.This was a hike around Unicoi Lake, which is part of the Unicoi Park in Helen, Georgia. This trail/loop is already showing in the Strava app as a route. But for some reason, in my activity it isn't showing the route or any of the segments. Also, when you look at the route history (of those that have completed this route) it doesn't show me as completing it. For example, I completed this route on June 19, 2024, but when you look at the activity for the route it shows the most recent activity on June 13, 2024.This is the route showing in app This is my activity

Hi,I’m a member of the Newton Road Runners Strava club and we are having problems with runs uploading to the leaderboard. I had one on Monday night and another member lose about 70 miles last week. Can you assist with this please 

Hello!  I use Strava to keep all of my data in one place.  However, Strava is not recording the data points in Apple Health for VO2 Max when using "workout" but does give a data point in Apple Health for "outdoor walk". How do I ensure all workouts, regardless of type, are data points for VO@ Max in Apple Health?

In 2022 and 2023, my bike rides pretty much were consistent in showing calories that correlated with my measured calorie workouts at home. Now, in 2024, all rides, which are monitored in my phone app, show 25% lower calculated calories!

Hi,Yesterday i tried to sync my running activity to strava, but it didn't work. After logging off and on and even tried to reinstall the app the problem didn't resolve. When i check the settings of my strava app on my watch it says: "not synchronized". 

I'm sure this has been discussed before, but I continue to be baffled by virtually identical workouts (some, such as those represented by the two screen caps here) giving wildly divergent calorie readings. Any clues? did Strava radically adjust their algorithm between September of 2021 and August 2023, because I've got 2 1/2 times the calories for an identical rollerski run. What gives?!?

Creating a route (run and bike) among one of the most popular running routes in Amsterdam causes this problem.Instead of going straight under the bridge, Strava creates a 5k detour. By creating the route manually, forcing the route still leads to this error. Google maps coordinates: 52.33305552269576, 4.8981445885648185Would be great if this can be fixed.

Hello there, with the last apple watch update apple has added some cycling features, for example powermeter support. I'm using a Assioma Duo that is properly connected to my apple watch and if I'm using the apple training app my power data is recorded. But as this data is not put througt to Strava afterwards I would prefer to run and record with the strava app directly. Unfortunately it seems the strava app isn't able to pick up the power meter data. Has anybody made it work in this combination? Do you guys at Strava work on a solution? This would be great. Best regards

Hi all. I did a pre-parkrun run this morning and on garmin connect and my watch the elapsed time is 5 mins 26secs. However on Strava it shows both the moving time and elapsed time as 5:24. I can understand the moving time being different, but shouldnt the elapsed time be the same as it is on Garmin Connect? Had a look through past runs and it’s happened before. Sometimes Strava has the odd second added on, or taken off my elapsed time.. any ideas anyone?  Thanks  

I've noticed community photos appearing by default in my personal heatmap, with no way of turning them off. Include them in the Global heatmap but I don't need to see them in my personal heatmap. Thanks.

Hi!why is the elevation noe suddenly hiding my heart rate ? It was’nt like this before

Hello!I recently developed an app using the Strava API in https://www.strava.com/settings/apito my app.However, I have come to the realization that the app is limited to only one athlete. I am now wondering how I can expand these limitations to my customers. Can you please advise me on this matter?My client ID: 127913Thank you

Hi allI booked an abonnement for the O P E N meditation app together with strava. I donr have a laptop and the app is only available for iphones I really want to cancel this but can't find the place where to cancel. Someone can help me ? Thanks a lot Bram

My own heat map doesn‘t include certain bicycle rides, some of which are my longest in distance and elevation. I can see some on the heat map when I select all activities, but most I can't. I've changed the privacy settings, time/date, ride details, even got premium and still can't see certain rides. I went to show a friend all the areas I've bike and noticed they were not present. One route I went on for 3 days in a row and the second one is randomly not visible on my heat map. I've noticed previous discussions about this, but haven't heard of an update in a few months.

Since subscribing to paid version of Strava I have noticed errors in my run activity time. This morning I used the Strava app on my Apple Watch to record my 10km run, pressing start at the beginning of the run and not stopping until the end of the 10km run. My watch recorded 1 hour and 5 minutes. (Incidentally my friend ran with me at the same pace using her garmin watch and recorded the same overall time - which recorded correctly to her Strava app). When the activity synced to the Strava app on my iPhone it shows a moving time of 58 minutes and 47 seconds. It knocked over 6 minutes off my running time! When I viewed analysis the elapsed time recorded as 1 hour and 21 seconds! Two very different times and still nothing like my genuine time. I do not know why the app is making me appear quicker than I am, but it’s been inaccurate like this on all my runs recorded since I started paying for Strava. How can I get the Strava app on my watch to sync correctly with the Strava

Is there a problem with Peloton App workouts not syncing to Strava? I tried to manually sync and Peloton app says "Already synced to Strava" but the workout does not appear on my Strava dashboard. 

Hey there, I've been comparing Strava's analysis of single gpx files to other platforms and something that appears to be quite striking is how the pace plots for an activity differ from those made on the same activity using alternative analysis tools out there. I am trying to understand roughly what might be the largest contributors to this difference...The main two things I would like to clarify for myself:Is the pace plot downsampled from the available gpx data?Does anyone know what smoothing algorithm is being employed?  Thanks in advance! I've attached a screenshot of the UI element I am referencing ( taken from the mobile app)  to hopefully shed some light on which of the many different pace plots I'm referring to here... 

Hello! I just completed an activity and synced it from my apple watch. It syned but has not shown up as "ready to view". I've tried the suggestions here https://support.strava.com/hc/en-us/articles/216919037-Troubleshooting-Syncing but so far no luck (it is not showing up as an error or failed to upload so I can't try it again). Thanks for any help!

Hi allI would like to see my activities from Strava on my calendar ( Apple )Could you help me with thisThanksRoland

A few days ago, Strava app was banned in China iOS App store, is there a way for iOS users to install strava?

I have a webapp, user authorize and the webapp fetch segment efforts. But one of the user can authorize, all good,  my web can retrieve user information and saves this, but then the user doesnt get refreshtoken when webapp ask for it, response is Bad request. all the other user works well. We have tried to: revoke app, delete user and reauthorize several times. Also Adjusted privacy, so all public, but no luck with this. This user had privacy set to private, and request to follow when first authorizing, I dont know if its matter. So, I will be glad if someone has a possible solution for this.

Hello All, I hope to get answer here because Strava Support does not answer.Yesterday evening I had a run and the activity did not log into strava, I proceeded to log out, and when I tried to log back in, it created a new blank account ON the same email. When I followed my main account (the one I had lost access to), I got a follow notification on the same mail that the new account was created on.Since then I have deleted the blank account, and after I tried logging in on the account I have had activity on, they still create new ones.THis is the 3rd account from the same mail. I have a race on Sunday and need help and strava support are not responding

Hello all,I tried to integrate my activities into one Strava account. I followed Strava indications so I created a bulk file from my non-desired account and telecharged the files as instructed.When ready to upload the folder (files) into my desired target account files were not accepted/recognized. Strava says it accepts FIT type files but the ones created (by Strava itself) are of the type ####-fit.gz (exe: 104454534.fit.gz) which are not recognized by strava itself. Any option missed when generating these files ? Why can not be recognized by Strava ? how to upload them ?thanks for your support in advanceBR

How would you guys recommend I try to identify runs that are workouts from the SummaryActivity object?For context: I have a group of athletes who've authenticated my app whose activities I poll to a Google Sheet via the Google App Script and I want to be able to identify their workouts.I have a few options in my head:1. Ask that my athletes mark their workouts as workouts in Strava, from which I should be able to grab the workout_type and use that (?). I still can't find any place which shows what the valid workout types are. Risk assuming this is even valid: They could forget to mark their run as a workout and then that activity gets overlooked.2. Try to use the laps data. Assumptions: All athletes will use lapping for their workouts and never use lapping for their easy runs. Womp womp.3. Try for a combination of the above two fields: workout_type and laps. From this make a decision on if it's a workout or not. If they forget to mark a workout typ