Ask & Troubleshoot

All sports selected.I dont see the tracks of some water sports (Sup, Kajak), but other shown (Kite, Windsurf)The strange thing is that tagged photos from SUP sessions are shown. But not gps track.

2 weeks ago with no warning or way of changing it my runs on Strava stopped showing calories and started showing average power ( which I don’t understand what that means or what relevance it has to my run ). I appreciate the calories on Strava are an estimate. Does anyone know how to configure what is visible ? Even when I click on the activity, calories are still missing. I haven’t changed anything on my Strava, I pay a subscription. Any advice appreciated. Thanks 🙂

Hello,I'm trying to integrate Strava with Salesforce, and my issue is that my auth. provider in SF is giving meCallback URLhttps://***********.com/services/authcallback/stravaand as you know strava is only allowing "This field must be just a domain, no slashes or paths". How can i solve this issue? 

i tried it by creating a Webhook using a python script but it was unable to verify the callback url for the webhook.. I've gotten the webhook working through Zapier for the purpose of the app, but I'm worried that when I apply to have the app recognised by strava so more people can join it that they wont accept it if it doesn't use a coded in webhook..  

Most of the time when I use Strava for outdoor rowing, only say the first 10 minutes or less of a recording is saved. I've checked every setting I can think of, but whatever I do, tracking my rowing stops. Geolocations are recorded is very accurate, as long as it lasts. Any ideas?Settings (I have to translate from non-English):Allowed app privileges: Devices in the neighborhood, Physical activity, Body sensors, Location, MessagesSettings > Apps > Strava > Permissions > Location: allowed for app use (some other apps also the option "allow always", but not Strava); exact location usage enabledSuspend app activities when not used: disabledBattery > Battery saving > disabledBattery use app, Strava: allow background use: enabledAny Google Pixel 8 (Android 14) users who have reliable GPS tracking in Strava?

I have the problem that my segments and heartrate are suddenly not showing on my PC even though they do on my Apple iPhone, iPad and Apple Watch 7 (which I use to record my activities). My PC shows the overall route, time, weather etc but I see a blue circle on heartrate and segments whenever I try to enter the Analysis on the PC. I can see these completely on the Apple appliances. This problem started about two weeks ago.I have reinstalled Strava on all my Apple Appliances without luck. My date of birth is correctly entered. iOS on all devices is up to date, as is Windows on my PC.My guess is that the PC is somehow not allowed to access all data, but it is a guess. Can you help, please.Also, as a note, this post seems to show I am located on Mt Kenya, which is sadly not the case. No clue if this is related.  

Twice in the past few months Strava Beacon has suddenly stopped reporting my location to my wife.  I use a Garmin 810 to record my rides.  It appeared normal during my rides but when I downloaded to Strava it did not show the last 14 miles of my ride.  Is this a Beacon problem or a Garmin problem?  Garmin Connect also does not show the final 14 miles.  Makes my wife very concerned.

Just wondering why my run pace was 6:55 yet the route/segments of the run all had paces above this? Have attached some photos for reference. More curious than anything.     

Why isn't it possible to cancel auto renewal?  I have just discovered that I have signed up for another year when my intention was not to and I was expecting to be advised my subs were coming up for renewal.  Instead it happened automatically and I didn't even receive a receipt as notice this has occurred. 

 can someone explain why my monthly goal numbers show 1 hr and 16.4 miles, when the actual numbers, right below it, are 8:40 hrs and 100 miles? Screen shot above.  I am a subscriber. Everything is cycling although some may be trainer or set as MTB etc if that matters. Thanks

I am unsure how to use these features...In September I ran my first ever marathon, and my fitness showed 100+ points (I don't know what these are) but I had the darndest time executing my plan on a mostly flat course.Fast forward 6 months and My fitness was about 50 however finishing the LA Marathon I was able to execute well, and my legs felt great going into mile 18 (no wall) I PR'ed by 10 minutes, yes I'm still slow but I beat my previous time by 10 minutes and I didn't hit a wall despite all the hills.  So I don't know how to use these numbers on the graph by Strava because it would be my assumption that the higher the fitness I should be able to run farther / faster than when fitness is lower?

I am interested in developing a fitness mobile application similar to Strava. I'm looking for guidance on the essential steps and technologies required to create such an app. Specifically, I would like to know about the key features, backend infrastructure, user interface design considerations, and any other important aspects to consider when developing a fitness tracking app. Additionally, insights into integrating GPS tracking, social networking features, and performance analytics would be appreciated.Thank you.

I've had a web based app working reliably against Strava APIs for many years - the app is using the Events API to get notifications about data changes which works really well.I've been considering doing a mobile app version but am interested to know what model people have used. Do you have each instance of the app polling for new data when the user accesses the app? I can imagine hitting rate limits is an issue with a decent number of users.Is it better to have my own hosted web app dealing with the Strava data sync side of things and my mobile app then just queries my own API to get the user's latest data?Is there another model I've not considered?Thanks!

read all the previous posts.what works?- only after opening an activity on my mobile and editing it will it sync to google fitwhat does NOT work?- recording a new activity on strava using my mobile does NOT sync to google fit- manually adding an activity to strava using my mobile does NOT sync to google fit- updating an activity on strava web does NOT sync to google fitas a software engineer i can conclude:- strava / google fit integration happens purely on mobile devices- the 'trigger' to sync activities to google fit only happens on 'change activity'- the 'trigger' to sync activities to google fit does NOT happen on 'new activity'really shoddy integrationi think you can do better 

Similar to the local legends function, it would be great to be able to choose to completely toggle off the new cycling Best Efforts.

Hello,I had a marathon today and finished the activity on Apple Watch. As it couldn’t be synced immediately I later choose the unsynched one and clicked there to sync. So watch is saying 0 synched ones. But it doesn’t come up on Strava. Checked all settings and usually it goes automatically and what I don’t track with Strava is imported automatically.Health is showing calories and time correct.any idea? Yes, restart done, my activity on Strava iPhone refreshed several times, nothing. I also tested with a new activity and it went through without issues.Thanks

As the title suggests, could the get athlete activites call GET /athlete/activities be extended to include the activity description ?At present, to the only way to obtain the description is via a second call to get the full details for an activity, which has an impact on the overall API calls made per day

Hi! I'm trying to update the descrption of a event using the create webhook. I'm getting response 200 with the updated fields every time, but for some reason the change is only sometimes visible in the activity it self.Any pointers or ideas how to fix?

Hi everyone,I'm a beginner programmer. I am writing my master's thesis on "The motivational impact of the Strava social network on users' sports results."I created an application in Django that processes tokens, gets athletes and the activities (+comments, kudos) of people who decided to take part in the study and saves them in a database (postgresql).I experienced many difficulties when creating this application, first of all... the authorization code thanks to which I obtain access_token and refresh_token has a very short validity(I think it's only a few dozen seconds).Initially, I enrolled people in the database by texting each one individually and exchanging tokens, but after some time I started receiving "Bad Request" errors and I couldn't get their access_tokens, so their activities.For this reason, I decided to deploy this application from the local version to the server - I chose Azure (it's free for students). Deployment caused me a lot of problems and finally, I can't cope wi

Hi all,I've developed some app and while I was in development I had localhost as callback url, everything worked. Today I've deployed app on VPS on digitalocean droplet, I've bought domain and I am managing it through cloudflare (so I have https). When I try to to login to strava from my app which is deployed on that domain, I am redirected where I need to be redirected but when I take code that I got in redirect and try to get access token, I get an error:{"message": "Bad Request","errors": [{"resource": "AuthorizationCode","field": "code","code": "invalid"}]}  If I set localhost for callback and get code that way and then try to get access token from postman, it works.In my settings I have my domain configured as callback domain. Can someone help?

I am using the heatmaps a lot for routeplannnig and I take great joy in seeing where I have been previously.Unfortunaly after the last update many of the activties have disappeared. It seems like water activities like kayaking are the most broken function right now. They can only be seen via the webbrowser heatmap and I can only see those I did a few years back not the recent ones.Could you please also a add selection box in routing and in the app, so that you can see all activty types at the same time. If it would be colour coded after activty type, it would be cool bonus.

Hello. I loged in to strava web on a new computer; using "Sign in with Google". It created a new Athlete, that it is now connected to my google account.On the old computer i can still log in as old user, but i am affraid that my old activities, challenges, photos, club memberships and so on are stuck on the old athlete, and that I am about to lose it all... did anyone have similar issue?thanks. 

Seeing a really odd issue over the last few days. All activities in my feed - including my own - are not displaying any images (map, photos) other than video. Everything is fine when I logon via a browser. I have tried logging out and back in again, deleting and reinstalling the app, but nothing seems to be working. I’ve also checked my security settings just in case - no change. Any ideas?

I've noticed on my bike rides that if I go to "Edit Activity" after a ride to change something, such as changing bikes to the correct bike rode during the ride, or changing the map style from 3D to 2D, correcting elevation etc. - then, the Est Avg Power(W) and Energy Output(kJ) decrease.Is this a known issue?

Hi, using the new Trail Run activity selection but have noticed the audio cue for splits does not read out the splits. Works fine for Start, Stop, Pause audio cue with the Trail Run, and the audio cue for splits and start, stop functions has no issues and functions as advertised. Have reinstalled app to phone and watch and reset all settings with no luck. Any help to resolve would be greatly appreciated. Cheers, Matthew