Ask & Troubleshoot

I have installed and given all the required permissions to strava app on mobile as well as on my galaxy watch 4 classic.When I start recording from the watch, everything works fine and gets synced with mobile when the activity is over.But when I start recording from my mobile (so that I can see the route while I am on my bike), heart rate data is not recorded from the watch.Also, on the record screen of mobile app, watch is not shown under the available sensors.

Looking for some help…My Apple Watch says 8:55 minute miles, but then when I upload to Strava it says 8:27 minute miles, I ran with someone else who’s watch and strava say 8:55 minute miles. How can I fix this problem? 

I've just attempted my second ever Zone 2 run which on a tech front was a bit of a fail. About 4 months ago i had tried the same zone 2 run and found the alerts when going out of zone 2 really useful. Today however I tried the same but for some reason was unable to set up the alerts to track from my Galaxy 6 watch, to my phone and buds.I regularly synch workouts to my phone from my watch, but when starting to record a run, I press the heart and it doesnt show that the watch is available and therefore i cannot select a zone 2 session... or at least i'm fairly certain thats how it worked out last time.If anyone has any tips or advice of what i need to do to be able to get the heart rate zone alerts back whilst on a run, it would be very much appreciated.

I recently connected strava with my mi fitness app that i have been gathering ally training data in. It seems like i managed to connect with strava but non of my old training data has synced into strava. Any fixes on how to inport this data?

when using Huawei Band 9, Huawei Health to strava, the record was different. it's very confusing.

Hi there, i´m just trying out a bit the Strava API to explore whats possible. I recently stumbled across the endpoint to list all users activities. I have tried this myself, but found that there is a limit of retrieving only the last recent 200 activities. Is there any chance to litterally retrieve all activities from that user uploaded to strava? I have myself more than 2000 uploaded activities and would really like to get all of them. Do you know if there is any chance to increase that limit or get all activities?  

Hi there I set my PB a little while ago and it's not showing in my best efforts, can anyone help is it's not pausing and the elapsed time and moving time match. My time previously was 28.25

When i am trying to connect more than one athletes.I got a error Error 403: Limit of connected athletes exceeded.I checked my settings i saw that no of athletes allowed to connect - 1.Its a issue because of athletes limit or my side.If athletes limit issue how can i increase the limit. 

Could someone please explain to me how Strava can create a new profile from Facebook when I already have one?  Years ago when I created my Strava account I logged in via Facebook and have a profile which I have been using successfully for several years.  On Sunday evening, I wanted to explore the possibility of subscribing to Strava and disconnected that profile from Facebook in order to create a more secure login via email.  No password reset was sent to me so I then logged back into Strava via Facebook and was shocked to find that I now have a new athlete profile attached to my email but with no activities logged.  I can still see my original profile as I know my original athlete number and have manually typed it into the web address bar.  My Garmin is also still uploading my activities to my original profile but I cannot log into it.  How can this happen as Strava insists that an account can only have one email address?  I have been trying

Hi, API sends strange laps data via getLapsByActivityId  for short activities (less than 5km) with incorrect start_index and end_index of each lap.For example, https://www.strava.com/activities/11280411371/lapsEach lap is equal 1km.API for it returns:"distance": 1000,"lap_index": 1,"split": 1,"start_index": 0,"end_index": 93,In Streams data distance for index 93 is 300 m,  time 93 seconds. Should be 1000 m and about 284 seconds. The same for other laps. So all data from Streams matched with such indexes are incorrect and doesnt correspond with lap data in Strava via activity link above.For activities with distance above 5km all data is correct.  Will be appreciated for any advices how get correct data for laps.Thanks! 

IS there any way of getting Strava (on the web and on the Android app) of showing the average speed for each run instead of the average pace.  I have used a couple of other apps that allow you to specify your preference, but I could not see such a setting in Strava on the web or in the app.  This app is not of much use to me without this feature.  I know many (most?) people prefer to see the pace, but I prefer speed (km/h).  

Hi My zepp - amazfit- does not upload map data to strava automatically.And I have figured out online that if I create my zepp account with the US region instead of Korea, the issue can be solved.  However as I have used my zepp account with KR(South Korea) region, I dont want to recreate my zepp account ended up losing my past data. Can you solve the issue?

I use the progress features quite a lot and find them helpful i.e. monthly fitness and relative effort. I logged a 10km then yesterday via Runna and it loaded a Ross the my activity fees no problem, but it is not showing against any of my progress?

HiWith the recent web UI update I can't find a way to search for an athlete or segment. These 2 features are gone forever or I can expect to have them back? I think they are essential to have and it is not nice to remove them without any communication.

I am not able to get past what's shown in the picture below. The strava app always opens to that on the watch, even after re-installing. When I click sign in on phone, nothing happens, on the phone and the watch. I've given permissions for everything on both devices. I've synced samsung health to strava on my phone. Nothing is working.    

I accidentally deleted an activity on strava. It was a 5K PR attempt. I was hoping you one of the strava support team whose reading this could spare a couple moments to quickly restore this deleted activity, as it was a great accomplishment for me.cheersHenry

      When calling https://www.strava.com/oauth/authorize to obtain the code and scope, pull up the page according to the Android Sample code in the document. Then click "Authorize" on the page and "Request Failed" will pop up like this:       When I put the request into the webView, the strava login request will be played first, but after clicking Log in using google, it is not redirected to the user authorization page, but directly goes to the strava homepage. How can I get "code" and "scope" in Android?

Below is a list of the segments completed on the route You will see that some have a PR against them but others dont.  You will see that some have a PR medal against them but others dont. But some of the ones that dont, when you go into the segment it shows that this activity was the fastest over that segment.So I am just trying to understand why that is - some screenshots of the individual segments are below, this is just 2 examples, but they are almost all like this. I just would like to understand the difference. 

I have been recording my runs using Strava app on Apple 3 watch for a year and works well. Then last week saved run and no upload same again this week. Last week was out of range from iPhone and got the will sync when in range message. This week had iPhone and watch and it looked like it had saved.On the watch the runs are showing as recorded unsynced pressing sync gets the message to sync your activity make sure your watch is connected to the network. Watch is BT connected to iPhone which is on WiFi. Have restarted strava app on watch as per troubleshooting instructions still no joy. Running Watchos 8.8.1 (19U512) iPhone iOS version 17.3.1 any ideas?

When I go to the "You" tab on the mobile app (I'm on iOS), for some reason "Walk" shows up first, followed by All Run, Run, and Bike. "Run" is set as my primary sport, so I can't think of any reason why Walk would be shown first. I've attached a screenshot below. It seems unintuitive to me, and there's no way to change the ordering.  

Hi. Suddenly I can't see any more data appear in my Activity Feed. Anyone have any idea how I can get this information back again?  In my Settings page, I have the button set to "Everyone", under the Privacy Controls for Activities, but nothing appears to happen. I am at a loss  as to what to do, and the Help facility within Strava is hopeless!!!

please finally make it possible to download routes directly via the app

I want to integrate Strava api to my web application and any users can connect via my application and I want to get some information on connected users by using their access token.This is my requirement. I have few doubts listed below : 1.Is any option to authenticate user without asking Client ID.if there is any reference kindly share if possible.2.Or I Need to ask for the client ID before calling the authenticating API Call.

Hi thereI have a powermeter on my bike and register my ride with a Garmin 1040. My activities are synced to Strava via Garmin Connect.In my Stava activities and segment, I am not seeing a 'lightning' symbol next to the Power/Watts of the segment, which I understand means that this is estimated power calculated by Strava.How do I get Strava to show real and accurate power data from my powermeter that is registered via Garmin Connect.Thanks for your help.

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