Ask & Troubleshoot

I am having trouble syncing Apple Watch activity of Pilates and pickleball to the Strava app. I have forced closed the Strava app on my watch and closed the Strava app on my phone, but still no interface of data. Syncing of runs and rides from watch to Strava app on phone works fine. Any troubleshooting ideas would be appreciated. 

 Since yesterday the mobile map function is not working and I can't retrieve new and saved maps. I opened a ticket but no answer so far. Any idea on what's going on 

We are planning for the implementation of the web hook subscription.A few questions pop up:1. in the https://www.strava.com/settings/api page: Do we need to change the authorization callback domain?2. Do our users to reconnect our app to Strava?3. Does a manual exsist that guides us from the current way of polling for results to the new webhook system? Our preference is that the users will not experience any negative issues only positive such as a quicker response after a training session. Any help is welcome.

Sometimes when I finish an activity and sync it via Garmin Connect I don't get all segment achievements until I use the "Refresh Activity Achievements" function on Strava Web. But how I am supposed to even know that segment achievements are incomplete. I can only see that if I look at every segment individually. For example, here is the same activity after I initially uploaded it (as seen about 1 hour later after the upload) vs. after refreshing the activity achievements:

Hi guys 'n gals, I really hope you can help me with this one as it is still causing me problems.There are a number of routes that when I go out and ride the starred segments don't show on my Garmin Edge. I have tried removing them, and then adding them again, but this doesn't help. I am able to add new segments which appear like as normal, it's just a lot of my favourite segments I've had from the beginning no longer show -  it's harming my ride experience. I  really hope someone has a solution to this problem.Many thanks in advance of a reply.Kind regards, Chris.

The "Crop" utility for trimming activities with GPS data is really nice, but sadly there is no update event emitted to subscribers, so 3rd party apps are not aware of the update and thus become out of sync on the activity details.This is more of a question to the Strava developers; would you consider adding such an update event to the otherwise great cropping tool?Tagging @Elliott11 hoping he might be willing to pass this on to the appropriate recipient 🙂

I started using Strava in the summer of 2010 when the Whister Granfondo came to town and I had to buy a bike and start training. No Garmin, HRM, or power meter to start. Much more raw (and sometimes more enjoyable 🤣)One feature that Strava took away that I miss every day, is the ability to track distance and elevation when doing an activity on foot that is NOT a run. My wife and I power walk and hike about 3,000-4,000km a year and climb about 100,000m in the process. Unless it's recorded as a "Run" I can't track my yearly accomplishments and reach my target. Every bike ride counts, even when people coast to the park with their toddler. Unfortunately Strava has made some value judgement that says only runs can be counted and tallied up. Such a shame. If they (re)allowed the tracking of all foot activities, I think the Strava community would grow significantly. Strava wants to be so "inclusive" all the time, except for those who aren't runners

Has anyone been able to get support manually creating a segment match? I have a request submitted (Request #2877036) that I haven't heard back from yet and I'm wondering if anyone has had success getting credit for a segment? 

New to Garmin/Strava (and swimming for that matter). Auto upload from Garmin to Strava, is the nearly 2 minute pace difference between the two due Garmin taking into consideration my multiple rests between lengths but Strava not? Any help would be appreciated! Thank you.   

I have installed the strava watch app on my samsung gear s3 frontier. it is possible to show the activities that I actually do? Outdoor run. KitesurfYogaOutdoor bike rideOutdoor HikingAlpine skiingcurrently I cant see Yoga and Kitesurf, but I CAN see Nordic Skiing, and INDOOR RUN etc  

Hi!Does anyone know if I leave a Strava group will the owner of this group be notified?I appreciate any answers! Thank you in advance! 

Hello, when will it be possible to use STRAVA Live segments on the Garmin Edge 1040? The last model that is supported is the Edge 1030 😥.Thank you Ivo

Hi, since a couple of months you can sync power meters on the bike to iOS eg Apple Watch. I’m planning to buy power meter pedals and record my power via the Apple Fitness app. Does Strava auto import the power and cadence data once the cycling workout is finished? I read in the DC rainmaker review that this wasn’t the case in July 2023 during the beta runs. for the curious; I’m not planning to get a bike computer as I see my phone as a better all rounder for the things I’m doing on a bike.

I have spent way too many hours trying to determine if I can use a Bearer Token to retrieve my own data.  I'm know that I need to have the activity:read or activity:read_all permission to get that data.  However, I have not found any way either grant that permission to my account.Is my only choice to implement the full Oauth authorization workflow and then keep track of the return tokens?Thanks-marc

boa tarde, fiz o meu cancelamento do plano que ativou automaticamente. no regulamento diz que temos que pedir o estorno em 7 dias, eu preciso o estorno no valor da conta do meu cartão, poderia estornar por favor?  TRANSLATION: Good afternoon, I canceled the plan that activated automatically. The regulations say that we have to request a refund within 7 days, I need a refund for the amount on my card account, could you please refund it?

I was trying to upload my 10 mile run from my Apple Watch like normal (importing it) and it just got stuck at "processing activity". I left it overnight and it just disappeared but didn't process. I don't know how to make the run show up on my feed. 

Hi all, I have a Samsung S21 Ultra and a Samsung Glaaxy Watch 5 Pro. I'm trying to understand when Strava should be capturing my heart rate info when tracking a run.Tracking via Galaxy Watch 5 Pro ⌚️ : when I trigger my excercise recording via the Strava app on my watch, I seem to get heart rate data just fine - the problem I have right now though is that anything I track on my watch isn't visible on the Strava mobile app - apparently this is a know bug? It displays fine on the web interface but who uses that... 😐 (any pointers on a fix would be gravely appreciated as I'd rather track via Watch but I can't!!)Tracking via Samsung S21 Ultra 📱: when I trigger my excercise regarding via the app, the recording displays as expected in the mobile app but it doesn't pick up any data from my Watch - despite having the Strava Watch app installed and both Samsung Health and Google Fit all synced and access approved... is this just normal functionality and I can only get this

Dear community,a few months ago i started with running and am using my iphone (14) with strava app to track my effort.Some trainings, my wife runs directly next to me and she uses her Apple Watch SE to track her data. We are wondering, why the strava app of my iPhone tracks more distance than her Watch.Yesterday i did a training session with 8,45 km distance but her watch tracked just 8,09 km. We started together and were running next to each other all the time. The complete training session was outdoor, with good gps connection.Did anybody else also faces this issue and can help, which device could be correct? 🙂Thanks for your help.

I accidentally split my run in two halves and I would like to replace my two runs with the run of someone I was running with (who recorded the whole thing in one fell swoop). Is that possible?

Recently, I am not getting any fitness points for trainer rides.  My relative effort and heart rate are as high as running activities where I've gotten +2. My power meter doesn't seem to be reading consistently, so my avg power is low.  How do I fix this?  

I'm attempting to upload a gpx file to the uploads API, but keep running into errors. I am doing this with javascript/nodejs. Unfortunately due to the deprecation of the request-json library, the strava api npm library has broken, so I'm trying to implement this with node-fetch. The code I'm using is:const content = fs.createReadStream(__dirname + '/tmp/route.gpx');  const fileForm = new FormData();  fileForm.append('file', content, {    "Content-Type": "multipart/form-data",    "filename": "route.gpx"  });  const postBody = {    file: fileForm,    name: title,    description,    data_Type: "gpx",    sport_type: sportType,    external_id: externalId  };  const postResponse = await fetch('https://www.strava.com/api/v3/uploads', {    method: 'post',    body: postBody,    headers: {      'Content-Type': 'application/json',  &n

Hello, I have a problem with unsynced activity showing in my app. Cant sync it, cant delete it. Please help. Pics attached.              

HiI've just had an attempt at a KOM and got 5th. It doesn't appear on the all time leaderboard, 5th place isn't shown on the list. Is it still updating or something? The time shows on my own efforts, but not anywhere else. All privacy controls are off, check map visibility etc.https://www.strava.com/segments/1491651Any ideas?

I noticed a 44-minute activity recorded on Strava shows up as a 3-hour activity on my iPhone's fitness app. I suspect it might be due to the Strava API sending out an incorrect "end time." I noticed that the fitness app displays the recording time, both the start and end. It shows the end time of the activity as the time when the activity was "finished" or "saved" on Strava, and not when Strava identifies as the end of the activity, correctly classifying the rest of time as wait or a period of inactivity on the app.It could also be implemented incorrectly on the Fitness team's side, but I thought it would be best to do it here as well.

All sports selected.I dont see the tracks of some water sports (Sup, Kajak), but other shown (Kite, Windsurf)The strange thing is that tagged photos from SUP sessions are shown. But not gps track.