Ask & Troubleshoot

I saw in the status page at 11am US Eastern that "Uploads from Garmin are currently delayed" https://status.strava.com/ but that message went away. I have revoked and reconnected Garmin with Strava and vice versa, and attempted to upload test walk/runs to see if synching is working. It has not. 

I am using a Xiaomi 12t and a Xiaomi smartband 8. I can figure out how to connect my smartband 8 to Strava. The list of devices does not show Mi or Xiaomi and when I click more it brings up a help screen. Any help appreciated Thanks     

I would like to use and ride with my ebike the very same segments that are already made for ride. Probably in all of the cases (at least in my country) the segments are identical for both bike types.I think the "ebike" is same kind of variable such as gender, age and time in segments that you can sort, filter and look.  There's no need to do individual ebike segments. I've done several segment conversion from ride to ebike but in the end it doesn't make any sense.Of course the leaderboards shall be separated based on this biketype variable.

Hello I have a problem with synchronizing my data from the last run in the watch, I have a Samsung Galaxy Watch error title is sync failed42  

My March Swim Challenge disappeared.  It is not under Challenges.  How can I find it?

Bonjour depuis 2 courses je n’ai plus l’allure moyenne sur le temps écoulé qui s’affiche , du coup ça me donne seulement mon allure moyenne et celle ci n’est pas géniale. Comment je pourrai remettre celle ci svp ? Merci  TRANSLATION: Good morning for 2 races I no longer have the average pace for the elapsed time that is displayed, so it only gives me my average pace and this is not great. How can I put this one back please? THANKS

I have enjoyed Strava a great deal which has led me to following many friends.  Its nice to see my friends activities but the result is sometimes my FEED becomes cluttered.  Does anyone know a way to filter ones FEED to only show your activities???Thanks, Brian

Hi. I am able to save routes posted via Facebook onto my mobile app & dashboard saved routes but unable to get them onto my laptop dashboard. Wahoo is only syncing saved routes on the mobile app. I have taken off & reinstalled Strava app but no success

Hello I just noticed that all my runners I was tracking are no longer under my gear, how were they deleted, I know I definitely didn't do it. Can they be recovered?? 

Hello. I completed 2 Peloton workouts tonight and neither of them will sync to Strava. They usually sync automatically, but even after trying to manually share to Strava, the activities still do not appear. I saw a previous issue posted on here that said the issue is resolved, but that is not correct because I'm still experiencing it. Thanks!

Hi... When I log on and click dashboard to access my saved routes or to create new routes, the feature does not load??? I can access them on the mobile app with no problem though. Any ideas?  

It is a recurring issue since using the Google Pixel Watch 2 during runs.  After a couple of minutes (15/20), data stops being saved in my activity.  During my run, everything seems fine and data is correctly displayed on the watch (Heart rate, pace, kilometers) but once done, it looks like data is not saved to the activity.  It has happened multiple times, and this morning, close to 10k was not saved in my activity.  Weird thing is that final distance and pace seems accurate, but the map and heart rate tracking are way off.  Link to my activity is here if needed : https://www.strava.com/activities/10398148968 I read that it's due to conflicts with Fitbit that tries to auto-save the activity after a certain time so I deactivated the auto-save function, but the issue is still happening. 

So, I bought a used Garmin a few weeks ago, and I've just realised that I've now got an extra 300 or so workouts in my history, mainly in London, which is fortunately not somewhere I've exercised much 😂Do you have any ideas on how to delete them based on location, or perhaps the source device and them occurring before I got the device?I've been struggling even to find a place where they're all listed on the website; it was only the profile heat map that made it obvious I'd got a problem!

Hi,I went to sync my stryd with my strava account, which is also paid with my watch.  Its now doubled all the workouts.Is it possible to revert back to a previous data point.  The duplicates are for the whole year and are subtlety different that they are not being deduped, probably because of the GPS nature of the watch and only the data extract from the stryd pod.Thanks,Ashley

recently I did 5 rides on peloton in one day to complete the gran fondo challenge. My rides are there but the challenge doesn’t show complete. Why is this? 

Sinds vorige week berekend Strava het dubbele aantal kilometers voor activiteiten, wie weet hoe ik dit kan verhelpen. TRANSLATION:  Since last week, Strava has been calculating double the number of kilometers for activities, who knows how I can fix this.

An acquaintance pointed it out to me, but about six months ago, driving records from other countries had been uploaded.Could you please advise how I should deal with this situation? 

Hello,I've been running the past couple of months with my Mi Band 6 registering the running data. I synchronizes with the Zepp life app and this app synchronizes with Strava.The problem is, the tempo analysis in both apps are different. I want to know what is closest to the truth?  

Segue abaixo esta imagem como exemplo, estou conseguindo ter acesso ao meu token de acesso e também realizar solicitações das minhas atividades. Mas, o que não encontrei é uma forma de conseguir obter todas as parciais das minhas atividades. Alguém poderia me ajudar/orientar se é possível ter acesso via solicitação API do Strava. Se sim, me mande o link da documentação como exemplo, por favor. Obrigado! TRANSLATION: Below is this image as an example, I am able to access my access token and also make requests for my activities. But what I haven't found is a way to get all the partials of my activities. Could anyone help/guide me if it is possible to access via Strava API request. If so, send me the documentation link as an example, please. Thanks!

Is it time to have a chat about Strava, the company's ambivalence toward its customers?How many times do you get a canned response like this from a moderator and then a conversation is shutdown (aka Archived), meaning no further discussion can be had on the topic."Please understand that we  receive a very high volume of feature requests, and only those that align with our current focus can be considered.  Thank you for taking the time to submit your idea and we look forward to your continued engagement in the Community Hub" How about we continue to discuss, refine, sound-out an idea Strava. Wouldn't that help the "product team" decide to move forward or avoid an product idea?For reference, here's the original post:"Here's how to make more money for your company.....offer a tiered subscription!I genuinely want to pay you money for the lovely product you've made but the free subscription does 99% of what I want. The one thing I do miss having is route planning.Is it worth

Hey community, I did a 350km bike ride on Sunday and tracked it with my Apple Watch. As always, I then upload the activities manually via the import function in the app. My Problem: The workout is not uploading. I‘ve waited for ours and the icon is moving and moving and moving .. but no result or error is being showed. I guess the file size could be the problem here, but I can’t find a solution on what to do. Also the „export all data“-function inside Apple Health is not doing anything, so I can’t get the file manually from Apple Health (I guess there are just too many workouts to export, I‘m doing multiple workouts per day for a few years now). Any Ideas? BestJan

As the title says, the Training Log on my computer has gone haywire. All the other pages and reports are fine, just as they were in previous days. The Training Log used to show  each week across the screen. Now each item, titles, activities etc. are all in a single column down the left side. I have restarted my computer and tried everything I can think of in settings and have been unable to fix it. I don't know where the correct place is to post this. I've only been a member since early January. I appreciate any input I can get.

Hello,I'm using ActivityFix and I have created a rule that on the title add my average pace, it works but my problem is that pace is shown in the format hh:mm:ss which is very inconvenient, I was wondering if there is a way to show it in mm:ss Does anybody  know ?Thanks

I searched the documentation and couldn't find how I can access partial km information.Example: 5km run1st km - 4.562nd km - 4.593rd km - 5.104th km - 5.235th km - 5.43There is a way to list all activities for a given period and have access to the following information that I included in the example above.

Only option for activity type is commute. When will this be fixed? Can they at least add training and race?