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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4358 Topics
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jiwoungchoiHub Starter
asked in Developers & API
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Tristan11Hub Rookie
asked in Strava Features Chat
Alpine ski; lifts, heart rate and fitness/relative effort, Garming watch vs strava

This message is about logging a ski activity on Strava and the many problems I encountered.I have used Strava for all sorts of activity and sports tracking; running, hiking, biking, climbing, swimming, walking, workouts, etc.I am a frequent skier but never logged on strava, this year I decided to try the "supported" Alpine Skiing" function out.The first two weeks I logged my activities using my Garmin Fenix 5X watch and it worked well. The transferred data was correct and the lifts weren't included in my total distance. However, my relative effort was between 5-15 every single day. These were days where we skied on average 40 km. Intensity varied but a RE of 8 compared to 32 for a 4 km light jog. When I changed from measuring using heart rate to "How hard was this activity" it suddenly jumped to 100-250. This didn't give me any useful insights into how my fitness changed during these 2 weeks, really disappointing because I like using the feature and now it is either downhill for two we

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Jane
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formulapaoloHub Rookie
asked in Devices and Connections
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kruegebaHub Starter
asked in Developers & API
403 View Subscription Error

I've seen this error listed a couple other times w/o any replies, so am going to try again. I had initially successfully created a webhook subscription, and was receiving events. After some time it seemed to stop so was going to delete/recreate the webhook subscription, but I cannot get the "View Subscription" request to work. I get the following error:Client ID: 46678Request: GET https://www.strava.com/api/v3/push_subscriptions?client_id=46678&client_secret={mySecret} <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"><HTML><HEAD>    <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">    <TITLE>ERROR: The request could not be satisfied</TITLE></HEAD><BODY>    <H1>403 ERROR</H1>  &nbsp

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nstelemark
nstelemarkHub Rookie
asked in Devices and Connections
WebGL not working on iPad iOS 17 - maps not visible in routes

As was mentioned here - IOS17 Create a Route and Crop Route Bug and Create a Segmenthttps://communityhub.strava.com/t5/strava-features-chat/ios17-create-a-route-and-crop-route-bug-and-create-a-segment/m-p/19607#M3150 With iPadOS 17.x Strava in Safari will not display the map in routes and the error reported is “Mapbox GL not supported by browser“.  The solution presented to use the iPhone app works but given the limited display in an iPhone app on the iPad it is not really useful, you could just use a phone.Safari on iPadOS17 supports webGL as it did in the past, and the solution to get maps to render is pretty simple - on iPad with iOS 17.x1.  Go to Settings2. Search for Safari3. In the Safari section go to the last item - Advanced4. In Advanced find the last section - Feature Flags 5. Find the WebGL Timer Queries and turn it on - the settings now should look like this - You should now be able to access the Maps in routes on iPad.

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maunaHub Starter
asked in Developers & API
Inquiry Regarding Available Streams in Strava API

Hello,I'm reaching out to inquire about the data streams available through the Strava API.I have been working with the API recently and have found the available streams incredibly valuable for my analysis. However, I have encountered a discrepancy that I would like to address.When requesting streams using the following keys:  time, latlng, altitude, heartrate, speed, distance, grade_adjusted_speed, cadence, velocity_smooth, watts_calc, watts, grade_smooth, total_elevation, velocityI have noticed that most of the times the "grade_adjusted_speed" is returned, but the speed is not returned. Also it doesn't seem there is an option to retrieve "pace".I would like to inquire if there is a specific stream or alternative method for retrieving pace-related data, such as pace per kilometer or mile. And whenever we have the grade adjusted speed to have the speed stream unadjusted also.Thank you !

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alex_heneyHub Rookie
asked in Strava Features Chat
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Raz65pHub Rookie
asked in Devices and Connections
Silentvoyager
Superuser
SilentvoyagerSuperuser
asked in Strava Features Chat
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froggy_beeHub Rookie
asked in Strava Features Chat
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dancingqueenHub Rookie
asked in Devices and Connections
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AnthonyVRHub Rookie
asked in Strava Features Chat
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LandoHub Starter
asked in Devices and Connections
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SzlwzlHub Starter
asked in Strava Features Chat
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corazzmmHub Starter
asked in Strava Features Chat
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EsCalaToR_OneHub Rookie
asked in Developers & API
PeterH
PeterHHub Rookie
asked in Strava Features Chat
Activities set to 'followers' don't appear in counts.

When you don't want to have visibility of your activity set to everyone, your activity won't count towards certain challenges and counters, which is fine. But some counters are purely personal, like your weekly or yearly distance, and not adding the activities to those useful.In my ride today I got a KOM I got because it was very windy. I don't really want that KOM and because there's no other option not to appear on leaderboards I set the ride to 'followers'. By doing so the distance disappeared form my weekly and yearly counts, so I reset it to 'everyone' because I use those counts a lot.Does anyone know if it is possible to set a ride to 'followers' and still have the counters update, or is there any other option to have rides count without appearing on leaderboards?

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Scout
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anthonymunozHub Rookie
asked in Strava Features Chat
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SigmundHub Rookie
asked in Strava Features Chat
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AEAHub Starter
asked in Strava Features Chat
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bichonofdeathHub Rookie
asked in Devices and Connections
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CaseysaHub Starter
asked in Devices and Connections
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Space_CowboyHub Starter
asked in Strava Features Chat
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jtkerriganHub Starter
asked in Developers & API
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katepugh01Hub Starter
asked in Developers & API

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