Ask & Troubleshoot

I do both running activity and cycling activity. Sometimes my main activity is cycling such as in 2022, and sometimes my main activity is running such as in 2023 and 2024, however, the fitness score have big difference, which confused me. Let me select two activities as example: (1) Cycling: https://www.strava.com/activities/9908361946/ https://www.strava.com/activities/9912507863 Training impulse in fitness page is 163 (sum of two activities in one day) AVG heart rate （143bpm@54min + 119bpm@70min） (2) Running https://www.strava.com/activities/10693391953 T

I've been using the Strava App on my Pixel Watch since January this year.In the last 6-8 weeks, most times when I go to start an activity (either cycling or running), the GPS takes longer than previous to connect and then when it does and I hit 'start', the app regularly crashes and takes me back to the "home" page where you select an activity.  Sometimes it does this a couple of times and once I actually get an activity to start, it often then records this as a generic "workut" rather than the activity I have selected.I thought the cause of this was a faulty device as I replaced my Pixel Watch under warranty at the same time (the battery died on the old one), but I've since had the replacement replaced and noticed the same problem this morning when starting a run so now I'm not sure if its the watch, or maybe the Strava app itself as it only seems to have started happening since October - but the fact its now occurred on two seperate devices makes me think the ti

I recorded a run today on my Garmin watch and synced it to Strava but I cannot see it on my mobile app. I received a notification on my mobile that it's synced (and it's still there in the notifications), but when I try to access it I see a red note that 'something went wrong'. The run is not visible in the activity feed nor in my activities on mobile app. Yet I can see it in the 'Training Log' on mobile app.Strangely, everything is fine on the desktop version of Strava.Any ideas how to fix it? I would appreciate your help.

Hi,I am able to successfully integrate with strava including authorization, fetching activities, and webhook subscriptions.However, I have a use case when the user wants to exit my app, I need to delete their subscription and deauthroize them. Here's the curl I'm using:Subscription:curl -vvv -X DELETE "https://www.strava.com/api/v3/push_subscriptions/259192?client_secret=xxxxxxxxx&client_id=**bleep**"I'm getting the following error:{"message":"Resource Not Found","errors":[{"resource":"PushSubscription","field":"","code":"not found"}]}However the subscription still exists.Similar issue with deauthorization. Error message for deauthorization: "Record Not Found"Kindly help.

I already synced Strava with my Apple Watch and I still can’t connect with its Heart Rate Monitor. 

Please make this link work instead of routing to a useless chatbot, it seems the only way to submit a report is via email now which you only discover by arguing with the chatbot for a bit 

I don't know if anybody else is having a similar experience, but since the update and implementation of the new version of Routes in Strava, I can barely find any routes of any distance from my physical location, whereas pre-update, I could literally find a boat load of routes of any distance. (activity is running)Even the functionality is worse with how you set the length of the route to search for. Seriously debating not renewing my subscription because of this.Hopefully someone tells me I'm missing something!

1. Given that segments populate the map based on the number of users who have "starred" it, what is the threshold value in order for a segment to show up?2. Also, why is this not based on the number of activities recorded along the segment over X number of days/weeks/months?I had to dig to find out how STRAVA quantified "popularity" regarding segments, so perhaps a bulletin or article to inform the broader user base on the how/why certain segments show up in their map.

Hello,We have completed the Strava integration in our app: CycleGo (www.cyclego.app). It's an indoor cycling app to do home workout following a virtual cyclist.What should we do to include it in this list? https://www.strava.com/apps/indoorThank you!

Today under  following tab the activities of those athletes are no longer listed by recent date. The dates are completely random making it almost impossible to acknowledge their efforts with kudos. Many of them participate in multiple activities per day and I've been scrolling endlessly to find everyone.It was working fine the morning of 5-28-2024 however, by the evening was a scrambled mess. If this is a new feature it's a nightmare. I can't find their daily activities by club due to the amount of members. Please acknowledge.

Developers! This is the kind of spam I ended up having to pay for an account for so I wasn't constantly bombarded with internal ads. Now I have them to my paid for account. It's unacceptable. Can anyone advise how to turn this spam off in the app? I cannot find it. Is it possible with a REST request or similar via your API?I have no requirement for anything like this. My alternative is to turn off notifications from Strava completely.

Wanted to create a monthly leaderboard for my run club but yall lackin . Does not return the date or no information about the time frame of activities pulled from the recent activities endpoint. I would think that it would be useful if it could atleast pull reference date set of club activities i.e. for a particular month or two weeks minimum rather than set number of days.It is a problem to even use the monthly challenges because I have to manually invite all my club members to the challenge and there is no provision for an invite link.

Can we have an option to turn off activity name display? Aesthetically, would also be nice if it's displayed lower than presently. In the example below, having the text sit above Run (can even be all caps and slightly bold would look much better.

Hi, I'm currently in the process of building a website for a charitable organization that hosts cycling events to support various causes. Our participants pledge to ride a specific distance within a month and receive donations to aid them in achieving their targets. As a feature of our platform, we're integrating the Strava API, enabling users to link their profiles and monitor their progress towards their cycling challenges. However, I encountered an issue during testing: 'Error 403: Limit of connected athletes exceeded. This app has exceeded the limit of connected athletes. If you are a developer of this application, please contact Strava developer support for instructions on how to request a quota increase.' I was just wonder how to request an increase in the number of athletes allowed to connect to our application. I have already submitted ou

Hi guys.My name is Gilnei, I'm from Rio Grande do Sul (RS). e were hit by a flood here in the state.We made a quick application to raise funds and help our state. It consists of a challenge, where athletes cycle in favor of RS. Each km driven can be "Purchased" by a donor for R$10.00.The application is 100% functional. However, Strava has limited us to 6k daily requests, which is hindering people who are live cycling on a roller. Could anyone "Lend" a set of API keys to complete this challenge? Our limit opens at 9 pm, which is when the challenge has already ended.Our website is https://ajudeors.windfit.appThanks.

Hello everyone.We've recently submitted one application to Strava approval. However, I didn't find somewhere where it says how long it can take for approval, nor somewhere where I can check the approval status from time to time.Can anyone help me find out where I can consult this?Thanks in advance.

I'm trying to find segments that match with my trainings, but it is not possible to filter then by distance/grade. There is only a category filter, and doesn't help so much

I've inserted manually an old marathon effort (1994) and the best efforts table by distance hasnt been updated, some idea about what is going wrong ?Many thanks

Hi all, 👋Wondering if there is any help on what I might be doing wrong, I am building an app and have implemented the OAuth with the following scopes when i user signs in and adds the app. The scopes are read, activity:read, activity:read_all and activity:writeI can use the token that I get to get a list of all my activities, but when I try to get the activity using an ID returned from one of my activities in the list I am receiving the following 401 error."field": "Not allowed to view unauthenticated activities",What I don't understand is the activity is not hidden, or private, it is available to everyone.  I am confused why I would be getting this error.Any help or guidance as to why I might be getting this error would be appreciated.TIA

I'm trying to flag an activity that has drawn the attention of people in a Strava club because it's ridiculously fast for the activity. Probably the guy forgot to turn off Strava when he was done and then drove off in a car.When I fill out the form and click the flag button I just get Strava error page that says "Sorry, this one stays red." Which I could mean anything from a 404 to something seriously broken. Whatever the case, I can't flag the bad activity.

Hello, I would like to ask why my Strava app is not displaying my steps count, while my friend's Strava app is showing it. Can someone please help me with this? Thank you.

I have been a member since 2018, recording many activities with heart rate monitors, but I can no longer can see my Fitness and Freshness, as below. Is there anything that I may do to bring back these stats? For context my activities can be seen at https://www.strava.com/athletes/32326539 .

It would be great to be able to select more sports for Clubs. In addition to run/swim/bike, our group paddles a lot, flat and white water. It would be nice to be able to 1- plan for example kayak activities int eh club, 2-have the kayak activities counting the leaderboard.Thanks

In Strava subscription, I can see how to view time-in-HR-zones for each activity, individually. I have also looked at the Fitness and Freshness charts. What I cannot figure out is how to simply see what percentage of time weekly and monthly I spend in each HR zone, across all activities. That is how HR training is supposed to work: you do an 85-15 or 80-20 distribution over a time period. I've done a lot of googling on this topic and am stuck. I've even looked at copying each activity and putting in into Excel for analysis. In that case I don't need Strava! What am I missing?

Hi, does anyone know if there are Strava-compatible indoor bikes that cost under $1000? I don't need comminity training features and would rather not pay a monthly subscription. Thanks!