Ask & Troubleshoot

I recorded a yoga workout in strava on my Samsung 6 classic watch not connected to my mobile. When the watch connected to the mobile nothing synced and the workout has disappeared. The watch shows 0 unsynced in the settings. I thought I didn’t need my phone to record on Strava.

Hello everyone!In the last 3 weeks, my Strava data started showing steps taken during a walk (in-app, Android).They're wildly inaccurate - today, 5.33 mile walk = 584 steps! 😄How can I stop the steps showing or make it accurate? Thanks in advance, Sarah

When devising a new route on Strava's mapping tool from a PC, I cannot draw the return route over an existing section of the route. Manual mode does not seem to solve the problem either. Is there an easy fix, what am I doing wrong, it used to work just fine, and this is the only reason why I pay for Strava. I am already having to post the group rides in Ride with GPS, but I would rather return to Strava is I could get it to actually work like it used to work. Any guidance is appreciated!

1. My application’s sports sharing has reached the daily request limit. What do I need to do to increase the request limit?

Hi - activities logged on Strava have synched with my enthuse fundraising page without issues in the past. Yesterday, none of my two activities did synchronise with my enthuse page, but today's activity did. Any ideas of how I can 'force' a synch for yesterday's activities?

I have my unit of measurement set to KM but all my best efforts are shown in miles. I reinstalled the app after powering my device for 10 seconds but this is still the case. How do can I fix this so my stats are only in KM. Thanks

If I upload manually original .fit file from Garmin, I get new activity on Strava. If I then this activity export to GPX file, the activity remove and again I upload from the GPX file, I get activity with different parametres than the original activity was. How it's possible, it's correct?      

Hi. This is my first post ... go easy on me lolI did a 1h 23m workout this morning. Tracked it using my Samsung Galaxy 5 Watch ... but it only logged as 1m 33sWhen checking on the watch there are not unsynced activates. How can I correct and log the full workout and as 2nd prize at least update the workout time?Thank you

Hello Team,I have one request related to Strava API. Currently I would like to connect one of my Club to power BI. We would like to use it to follow our team members what kind of activities they did for example in August and what kind of results they have. It will be useful for us to organize some competitions for associates etc. I already tested your API an  mainly (List Club Activities, List Club Members, List Athlete Clubs) but the data which I was able to collect are not satisfied. For example I don’t have full last name of team members. Based on that it is not so easy to track who it is. Other issue is that when I get the list of activities it is the summary for associate. Based on that I’m not able to organize the dashboard where I can follow who did for example how many kilometers on bike in August.Based on that are you able to support me and let me know if it can be easily organized or give some other hints how we can do it.

Tried to ask Strava support for help twice, no help so far, so decided to ask the community...I try to migrate my sport tracking from Garmin Instinct2 to Samsung Galaxy Watch 6 LTE. Syncing configured in both Garmin Connect and Samsung Health and I currently use both watches (Garmin & Samsung 🙂 the same time. All outdoor (run, walking) activities are synced in Strava correctly, but the most of Samsung indoor workouts (yoga, weight etc.) are missing, just Garmin records without the correcponding records from Samsung Watch, but all missing workouts are available in the Samsung Health. I plan to stop using Garmin Watch & Garmin Cnnect and to start using Samsung Watch & Strava, but with missing indoor workouts Starva service is useless. Dear community (or Strava support), please help!Thank you!

At Strava, we’re constantly inspired by the passion and innovation within our developer community. Since we launched our new developer program, we’ve witnessed an overwhelming amount of interest and enthusiasm. It’s evident that many of you are keen to collaborate and continue contributing to the vibrant Strava ecosystem. Your invaluable feedback has allowed us to refine and improve the application process. As we iterate to ensure a streamlined submission journey, we recognize that additional time to submit for review would be appreciated by our community. In light of this, we’re excited to announce that we are extending the deadline for our Developer Program. This will provide everyone ample opportunity to be part of this exciting journey and ensure that all apps benefit. The new deadline will be March 4th, 2024. Thank you for your continued interest and feedback. Together, we look forward to building a richer and more dynamic Strava experience for our shared community. Sincerely,Stra

Hi, I'd like to know if someone else also has this issue: my fitness & freshness values differ from the web vs the app... maybe it's not a bug and it's expected, but then i'd like to know why would this be implemented like this? Web: app:   Does anybody have any idea how to sync them again or what happened ?Thanks in advance...

Dear @Jane11 Please ask the technical team to look into this for me.My yearly KMs on the mobile and the Web interfaces are not the same. See pics  

Preciso de ajuda.  O smartwatch   championg sincroniza com o Strava?obrigada TRANSLATION: Need help. Does the Champion smartwatch sync with Strava?thanks

For some reason, activities from Strava have been randomly not sent to our webhook after users finish logging their activities. We've seen multiple users of our application now who log the same activity day after day, and somedays we receive the event, but other days we don't. What's going on?To clarify, this appeared to start around the end of last year, but the issue has been worsening with more and more users reporting this problem. I just checked our logs last week and realized that the problem wasn't on our side, but that Strava wasn't sending us the events at all.

Can anyone tell me why I get a message, “rate limit exceeded” when I try and post a comment, that won’t post because of this message? It’s working again. 🤗 

What I'm doing wrong? The format timestamp is correctly?I want get the activities in a range of 1 monthbefore = 1709383329531 // "2024-03-02T12:42:09.531Z"after = 1706877451938 // "2024-02-02T12:37:31.938Z"

I have created a strava challenege, and set it to most activity of steps as the goal. If invite my colleagues will their steps around the office auto sync from their watches (Garmin/Fitbit/Apple) and count towards this? ie they don’t have to press record or stop every time they take a step for it record? or if tg et just sync once a day will this sync all their steps too ? Also can you post photos(ie like a Facebook post) on the challenge page? Thank you!!!! 

Hello,This isn't a huge deal but for some reason, the power goals I set on the desktop Strava (I don't know if this is available on the app) don't seem to be achieved. However, my power curve shows that the goal has been met. Any idea why this is happening?  

Hi, table tennis is recognized as tennis when imported from Garmin, have to edit type of activity manually each time. Is there a way to remedy this? Thanks 

Hi there hope you can help me out, i use a nordictrack incline treadmill (xi7)  for my special keyunits like hiking intervalls or hike /run intervalls and stuff like that. Everything was fine since 2 weeks. I uploaded the tcx.file like weeks and months before but now... no elevation is showing up in my workouts.  On Ifit its the 3rd party where i get the tcx file from everything is fine. And also on trainingspeaks the elevation shows up when i upload it. Only on Strava no elevation anymore...I opend severall time a ticket but since yet no solution ;(I uploaded pictures from everything.  Regards 

I keep getting {"message":"Bad Request","errors":[{"resource":"Application","field":"redirect_uri","code":"invalid"}]}When I use the following auth url:https://www.strava.com/oauth/authorize?client_id=MYCLIENTID&redirect_uri=https://MYNEWDOMAIN/rule10/activities/strava_callback&scope=activity:read_allThis is the same URL I used a long time ago on MYOLD domain. Any thoughts on why this should be. David 

My app was originally developed on one API.  Now I'm building a second version on a different domain.  Can I authenticated my app on the second domain?  Or do I need to do some voodoo of somesort

There are fields in the response which are not present in the DetailedAthlete. such as username for example. Is this intended? 

Hi,I was wondering if anyone can help, I am having an issue trying to access my activity data for a dashboard I am building. I have tried using the refresh token given on my strava API application page and this results in a read_all_permission missing authorization error. I have seen a number of others have had this issue so I followed the fix they suggested:Using the address to approve and take the code from the resulting addressand using that method to get a different refresh token but instead of fixing the issue that then results in a 'refresh_token', 'code': 'invalid' response when I try to request an access token.Can anyone help?Thanks