Ask & Troubleshoot

Tried 2 different laptops (Chromebook and Mac) and the 'create a route' section is not working. There is no map visible, the page just seems frozen. I've turned the computers off and back on again, but still no luck.Any idea to solve this? Never had a problem before

Hi! I started using strava again after summer two weeks ago but my phone keep restarting while running during an activity. This never happened to me before. Does anyone know a solution?

Bonjour, je viens d'acheter un garmin HRM-dual (capteur de fréquence cardiaque), je l'ai utilisé sur route avec un garmin edge Explore 2 et la fréquence cardiaque apparaît bien sur garmin connect mais pas sur Strava. J'ai aussi essayé sur zwift, ma fréquence cardiaque apparaît bien sur garmin connect (zwift est lié avec garmin connect et Strava) mais pas sur Strava encore une fois. Serait il possible de m'aider pour afficher ma fréquence cardiaque sur Strava.Bonne journéeTRANSLATION: Hello, I just bought a Garmin HRM-dual (heart rate sensor), I used it on the road with a Garmin edge Explore 2 and the heart rate appears well on Garmin connect but not on Strava. I also tried on Zwift, my heart rate appears well on Garmin Connect (Zwift is linked with Garmin Connect and Strava) but not on Strava once again. Would it be possible to help me display my heart rate on Strava? Good day

I'm using Strava for a long time without any issues. Yesterday was the first time where I added two people to a run. Everything worked fine. Afterwards one of those persons deleted this activity from theirs. Now I have the problem, that my app doesn't work anymore. The home tab tries to load activities but stays white. When I reinstall the app and login at least the activities show for some time, but when I want to try to record a new activity, the map is black. Also if I open the map of an existing activity it is black. When I close the app and open again I'm back to the beginning -> No activities load, the screen stays white. I already deleted the activity which I suspected caused this behavior.Device: Google Pixel 8 Pro with latest software updates.  

Hi I am still having issues with my rides uploading .I have  a Garmin edge 830 and until 2 weeks ago was working great , complete ride - save - then it automatically uploaded to Strava .then it stopped . I followed advice and deleted Garmin connect then reinstalled, this never worked .i I had same issue with Apple Watch - tried using Strava that way - also still not uploading.Advice I was given was log into Garmin on a pc save ride then upload to starva .this isn’t practical and defeats the object of a portable device .please can someone help ?

I have my Strava feed set to "latest activities" so that I can scroll through and kudos to everyone on my feed. This works fine for activities, I kudos them and never see them again. But any kind of "post" whether it is from a club or individual shows up over and over and over again even after I have given kudos. I don't want to see the same club post in my feed every time I scroll Strava, this has resulted in me just leaving any club that posts regularly because I got tired of having to scroll past the same post 5-10 times in my feed.   I request that if a person has already given kudos to a post, don't show it again outside of chronological order. If you want to keep showing me stuff I haven't given kudos to in case I didn't see it, OK that makes sense but the current state doesn't seem to make a lot of sense.

In the section where it shows splits I am wanting to know what GAP time is. Today is the 1st day I have got these times along with my pace.  I am wondering how it is calculated. Thanks

Since several weeks the activity feed is empty. I Use Google Chrome on Windows 10. Unnecessary cookies are blocked (obviously). The problem started with the latest bombardment of messages to try to sell me a paid membership. Then I only saw the advertisement, Nowadays I get an empty screen if I click on 'activity feed'. All other submenus work.Logging out and logging in again doesn't help.On my Anroid app the activity geed is shown but I prefer working with a PC.

Hi, can anyone guide me about Strava integration in iOS mobile application? I am facing some difficulties while trying to authenticate the user with strava. I tried the sample code but didn't get desired results with it.

Olá, em meu projeto estou conseguindo ler as informações do usuário, porém não estou conseguindo acessar as atividades. Sempre recebo o "IsSuccessStatusCode" false. Detalhe vou deixar uma imagem do meu código para facilitar. Li a documentação mais vezes e ainda não entendi o que estou fazendo de errado, se alguém puder me auxiliar, por favor!  TRANSLATION: Hello, in my project I am able to read user information, but I am not able to access the activities. I always get "IsSuccessStatusCode" false. In detail, I will leave an image of my code to make it easier. I read the documentation several times and I still don't understand what I'm doing wrong, if anyone can help me, please!

Every single "feature" that seems to have been added in the last year+ clearly has a percentage-based rollout flag, but none of them have toggles in settings for enabling/disabling by choice. Clearly this would be very simple to implement, but user control is not at all prioritized. I use Strava enough that my friends ask why I don't have a subscription and this is always the answer, because I have absolutely no faith in the direction of their product development. Each time they add something like this all it does is make me use the product a bit less. Alas who really expects them to care, especially as it really does not change my life much, but wouldn't it be so awesome if they did?

I found a road with a wrong surface type while planning a route on Strava. I checked on OSM and, on there, the surface is indeed correct from at least 5 years. How can a user report/fix this kind of errors?

Hello,I am doing a project with the Strava API, and I would like to know if there is a way to obtain all the data from the dashboard of a segment. If this is not possible, how could I obtain the times of the first 20 users of a segment?Thx

I created an elevation goal (cycling) on my iphone but I can't find that goal when I look on the website. Why do certain types of goals only appear on the phone app?

Why does Strava correct my tempo times when importing from another app?

I'm a subscriber and I've created segments before. Now, when I open a run a recently did and click on the create a segment feature, the Create a Segment page/wizard doesn't load. I use a Macbook Air 2020, with MacOS Monterey and Safari.

I set up a group challenge but only realized afterwards that Group Goal doesnt have a leaderboard. How can I change to Most Activities so I can see everyone's mileage in one place?Thanks,

Hi, My power meter or something glitched and gave me a reading of 2500 watts for about 3 minutes. Now my power curve is all wacky. Is there a way to edit my power numbers? NOT FTP, I ALREADY FIXED THAT 🙂Thanks!

Can anyone help? Sudden, after several years of working fine, my Peloton activities are no longer synching to Strava. I’ve tried to disconnect and reconnect, update, delete and reinstall apps. What is going on?

 Hey folks, I can no longer access my routes from my mobile devices… I get an error message that I’m offline and IM NOT!  anyone else seen this?  All the map graphics have urned off too 

I use a Concept 2 rower and a Garmin Vivoactive 4 to record my rowing activities. The watch doesn't record distance. When the rowing activity is complete, it is recorded on Garmin Connect and pushed to Strava. Using the data on the Concept PM3, I modify Garmin Connect to include the virtual distance of the row. But, I don't see anyway to edit the Strava activity to include the virtual distance? Am I missing something and if so, how do I either manually add distance or get it to pull from Garmin Connect the edit activity? Or is there another way around the issue, like not automatically pushing the activity from Connect as soon as I save it at time of activity completion?

Is it possible to track an indoor rowing machine session? If so, what are the best ways to do this?

Hello, we are developing application which use stravi api,  can we get all data from these test users without wasting time for moderation staff? 

I would like to increase the number of athletes allowed instead of 1. Please tell me how to do this. Following is my application information:- Client ID:122024- Overall Rate Limits: 200 requests every 15 minutes, 2,000 daily- Read Rate Limits: 100 requests every 15 minutes, 1,000 daily- Number of athletes allowed to connect: 1- Number of athletes currently connected: 1                        

This message is about logging a ski activity on Strava and the many problems I encountered.I have used Strava for all sorts of activity and sports tracking; running, hiking, biking, climbing, swimming, walking, workouts, etc.I am a frequent skier but never logged on strava, this year I decided to try the "supported" Alpine Skiing" function out.The first two weeks I logged my activities using my Garmin Fenix 5X watch and it worked well. The transferred data was correct and the lifts weren't included in my total distance. However, my relative effort was between 5-15 every single day. These were days where we skied on average 40 km. Intensity varied but a RE of 8 compared to 32 for a 4 km light jog. When I changed from measuring using heart rate to "How hard was this activity" it suddenly jumped to 100-250. This didn't give me any useful insights into how my fitness changed during these 2 weeks, really disappointing because I like using the feature and now it is either downhill for two we