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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4228 Topics
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EdieKHub Rookie
asked in Strava Features Chat
Maximum Followers? Or some other limit?

I joined a group which got me more Kudos – which certainly helps with motivation – so I Followed people in the group. But now Strava is not allowing me to follow more athletes it seems. I’m pretty sure I’m under 2000 I’m following… most likely just a couple hundred. Did I reach some sort of a limit? Does the system think I’m a bot? Do I have to unfollow someone just to follow someone else? Thank you EdieBrooklyn

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ajinkyabodkeHub Starter
asked in Developers & API
Redacted

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Scout
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qristo76Hub Starter
asked in Strava Features Chat
adding heart rate to existing activity

Hi,Please kindly advice if it is possible to add heart rate to existing activity? From unknown reason my heart rate was not synchronized in my last activity (I assume some problems with my equipment, probably solved now). And now I have two separate activities. One where are all data (GPS, pace, cadence, etc) and second one only with heart rate.Question, how can I add heart rate to existing activity with other data? I have heart rate in seperate .fit file.Thanks,Krzysztof 

20250
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Shug2308Hub Starter
asked in Devices and Connections
Zwift ride won’t load on strava

Migrated Content

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Scout
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DavidecardilloHub Starter
asked in Strava Features Chat
Subscription paid to incorrect account

Good evening, I made a mistake in making the annual Strava subscription, by mistake it was uploaded to an account that I didn't even know I had and that I don't use anyway. I asked for help in the Strava chat but no one answered me. Can I do something? ?can I move the subscription??? in the meantime I have suspended it on that account.....or should I resign myself to having lost the money???

690
Scout
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MamaSauceHub Starter
asked in Devices and Connections
Linking Strava to Peloton app

I have been unsuccessful getting these two apps connected. I made sure there were no existing Peloton accounts linked to Strava and the Peloton support team says the problem is on Strava’s end. Any ideas of what to try next?

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Jane
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JamieecookHub Rookie
asked in Strava Features Chat
5K pb not showing

Hi,  I am devastated, pushed myself to get a PB. Strava hasn’t given me anything for it? I didn’t pause I ran through 5k to make sure I went over? My Apple watch is showing a pb In achievements at 5k 22:30 but strava is showing nothing?   

750
Scout
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bartoszwierzbicHub Starter
asked in Strava Features Chat
retired bike

Hello I turned on my bike retire, it is possible to restore it ?

1300
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Shant
ShantHub Adventurer
asked in Strava Features Chat
Third party apps - audio feature

Is it possible to add sound to third party workout imports?For example, Nike Training Club's videos do not include audio when the workouts are imported to Strava. 

40
Shant
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ckl80Hub Rookie
asked in Strava Features Chat
Expand stats to include track distances

Would like to see Strava offer custom stats feature so athletes can add for 800m, 400m, etc...

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newprojectHub Starter
asked in Strava Features Chat
Double Account , how to merge

hi i want to merge 2 accounts which i have . One of them is already active and i upload there all my activities . I pay to activate my account from my mistake to an other with i make with my another mail. How i can merge these 2 accounts because i dont want to lose my money 

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sampearce42Hub Rookie
asked in Strava Features Chat
Route sends me down path where cycling is not allowed

Hi there,  There is a path near me which is designated as a public footpath, but Strava is happy to route cycling routes down it - in the UK there is a distinction in law between bridleway/byway (cycles allowed) and footpath (cycles not allowed). I had a run-in with the landowner yesterday, and they are well within their rights to insist that no cycles are allowed.  I understand that Strava uses OSM data but this appears to be correctly tagged as a footpath only (see screenshot below) - implying the data is not being correctly grabbed, or the Strava base map needs some kind of refresh. I wonder if there is a way to ensure that Strava does not route cyclists down here in the future.  FWIW - whether or not this path is appropriate to ride on is irrelevant, the distinction is made in law. I feel there is a delicate truce that must be maintained between landowners and the public regarding access rights and path designations in the UK. Proof of ability to route down this

650
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mbaldwin33Hub Rookie
asked in Strava Features Chat
Fix the Top Sport algorithm for Year in Sport

The current algorithm that determines Top Sport for Year in Sport is inaccurate. I walked 200 miles this year, and ran 1,800 miles--yet my "Top Sport" is walking. The reason is that my runs are split up between "Trail Run" and "Run" both of whose individual count of activities are less than the number of total walks I did since I typically go for a walk in the evening. You could fix this by either determining "Top Sport" by the number of miles NOT by number of activities, or if you are intent on counting activities, then count "All Run" instead of the subcategories. Either way, the algorithm is horrible and as a paying subscriber who ran 1800+ miles, one 100-miler, 2 50-milers, and 2 50Ks this year, it's reveals a lack of seriousness on your part to reveal to me that my top sport is "Walking" in the year in review feature. 

340
Jane
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JwaltonHub Starter
asked in Devices and Connections
Strava workout Samsung Watch

On a regular basis my 30min to 60 min workout session syncs as only a few seconds when I finish the activity, despite the full session appearing on watch.I am using a Samsung Watch, I initiate and end the session in the Strava app on the Watch.. there is never any issue with what is displayed in App on the Watch, however, when the activity is uploaded to strava, instead of the full session only a few seconds are uploaded. Very frustrating and I am sure I am not pausing sessions. Has anyone experienced this?

40
Jane
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chrisbreenHub Rookie
asked in Devices and Connections
Syncing routes from Garmin to Strava

I have a number of routes on my Garmin 1030+ device that I want to be able to see on Strava. (These appear in my 'saved routes' on the Garmin.) Is it possible to push these to my Strava subscription? And if so, how do I do it? 

130
Jane
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JBONTHub Rookie
asked in Devices and Connections
Try looking into YEAR OF SPORT crashes (iphoneXPRO)

Tried several times this week to open my SPORT YEAR 2023 overview. it works the first 5 elements until the strava app crashes and shutdown. after the page „top 3% user“ i guess, that the next following page presents the 1st of my own data, but never showed up. did not find any support email to STRAVA. thx

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DavidLloydHub Rookie
asked in Strava Features Chat
Cannot find old 'drag/highlight' feature to show stats within a section of an activity

Hi all. Strava used to have a very useful feature whereby a user could highlight a section of an activity and see what the distance and elevation gain was within it. I now cannot use that feature - when I highlight a section by dragging it it no longer gives the stats for that section. It used to be available on the main 'Analysis' button, but now that is no longer a button. Does anyone know how to still access this drag feature to get the stats within a section? ThanksDavid

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Brucehaustead
BrucehausteadHub Rookie
asked in Devices and Connections
No maps showing after walk

All data except maps showing after walk from ryze app 

30
Jane
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maunaHub Starter
asked in Developers & API
Historical Data from API

Hello, we are using STRAVA's api and in need to get the data of the user (even the data he had before authorizing our app). Is it possible or do you only allow us to get the data of the user that has been synced or uploaded to Strava after him/her authorizing our app?Thanks.

220
Jan_Mantau
Superuser
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NordenHub Climber
asked in Strava Features Chat
Export data from Endomondo to Strava

Hello I have big ask to Strava Management. Mayby you can send to them my message.I use strava from 3 years. I'm happy with strava but i have one dream. After the end of Endomodo, i saved all activities in my pc. But i can not export them to strava 😞 All files are optional in tcx and in json format (attached foto)Mayby you will find good solution and i can export them to strava? If it will be possible, i promise, i will subscribe strava till the end of my sport activity. And i'm sure, tausend of old endomondo user will make the same...Sorry for my english... I hope, someone can help me...Greetings from Poland

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pjs845Hub Starter
asked in Developers & API
Check GPS measurements in List Athlete Activities (getLoggedInAthleteActivities) API

Is it possible to check GPS distance from List Athlete Activities (getLoggedInAthleteActivities) API?

20
Jan_Mantau
Superuser
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ThomasBHub Rookie
asked in Strava Features Chat
Bulk editing activiti

I miss the option to edit multiple activities at once, like visibility and delete options and the bike that was used. For example, I have many invisible activities that I want change to visible. Now I can only do one at the time.

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DiminHub Rookie
asked in Strava Features Chat
Is it possible to tell visibility of others' activities?

For people that I follow, can I tell whether their activities have had their visibility level set to Followers or Everyone?

2880
Shant
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larsakersonHub Rookie
asked in Developers & API
Set activity privacy and map visibility via API

I think API write access for Activity privacy settings would be a useful addition to Strava because this would allow users to configure third-party apps to manage their Activity privacy settings with greater granularity than Strava offers through its current UI. I would like to be able to set both Activity visibility as well as Activity map visibility via API. Ideally, Strava would also provide the ability to configure these defaults in-app. However, in lieu of more granular control over privacy defaults within the app itself, this would be a significant improvement to Strava's privacy features and one that would have a significant positive impact on user Trust & Safety. For example, it would allow a user to programmatically hide the entire map for their commutes, walks, or runs—which may tend to occur in more predictable zones and within a tighter radius of their residences and places of work—while configuring different default map visibility settings for bike rides or ski activit

1575
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Superuser
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tuandv1994Hub Rookie
asked in Developers & API
Strava Developers Ticket #5999 Rate Limit Increase

Is it in any way possible to get more API requests for an application?My application only has 1000 requests pr day with a limit of 100 pr 15 minutes.

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Brucehaustead

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