Ask & Troubleshoot

As I understand it, most (all)? watch support assumes you want to track your run with your watch and then sync it to strava afterwards.However, what I'd like to do is continue to use the strava app to track the run (in part so I get the audio cues every kilometer), but be able to start the run from my watch and have things like heartrate synced.Is this possible with any watches?

My workouts are synchronized between the iwatch and the app, I see them in my iwatch but not in my phone app. I have tried to troubleshoot without success. Thanks

Has anyone else had this problem. I recently swapped Garmin devices (screen broke on Edge 1030) so for subsequent rides, I have used an Edge 820 Garmin model. I have noticed that previous Strava activities have now duplicated the rides, one showing recorded with the 1030 which is correct and a duplicate activity (same data) but showing recorded with the 820 (which I hadn’t started using). These duplicates have gone back several months. Does anyone know why this has happened and also is there an easier way (than going through each activities) and deleting the duplicate?

Hi,  I just started using Strava a couple days ago and am having a heck of a time learning it. There's is very limited info available that isn't less than 3 years old, and the interface has changed a *lot*.  Connected apps on my S21: Watch5, Samsung Health, MyFitnessPal, Strava.  Is it possible to get my BPM on the Strava app screen when I mountain bike?    

  my distance and pace for some reason isn’t being tracked during the activity. However, when I save the activity leading it to post the run, it then shows the distance I ran and pace I was running at (rest of data). Can someone please help me why my data won’t show during my run it’s really annoying.

When I try to view a route, the app is showing segments on the map.  There are so many segments that the route isn’t even visible.  Is there a way to hide segments on the route map?  

Hi I did a ride today and I have no segments or maps. I have all the other data. When I look in Training Peaks the map is there so the GPS was recorded. Any ideas? Thanks in advance 

I’m having a trouble on my strava right now, some of my running activities data not showing of in the activities section

Gravel heatmap it is not working properly. IMO it shows only gravel rides sets as a RACE. Why?I live in gravel area, but on heatmap is shows only routes of two local gravel races. 

Good morning everybody,I create a lot of tracks for my weekend runs, and since I started using Strava for that I started to notice that it was becoming increasingly difficult, to the point where I stopped using it. At the moment I use it to save tracks from friends of mine on Strava, which I save to run there later. I started to notice that when running on these tracks saved on Strava, there were routes that didn't make sense.In the example below we have:Red is the original route where I downloaded the gpx direction to my computer.Blue is the route I saved on Strava, in My Routes and later downloaded to my computer.It doesn't make sense for these changes to exist, as I didn't even edit the route, I just saved it.Is there a solution for this?Thanks

When I record an activity such as a workout or a yoga session, the Strava timer doesn’t seem to work properly — a 55 minute aerobics session was logged as being 7 mins long. A 45 min yoga session was logged as being 26 mins long. My device is an iPhone 14 and I’m using the latest version of the Strava app — 351.0.0 — which was rolled out two days back.I’ve been facing this issue for a week now. Can someone please explain why there’s a glitch? 

Hello Strava Developer Community,I hope this message finds you well.My name is Gustavo, and I am working on creating a dashboard for my company to track the activities of our team members. We believe that integrating challenge data from our club would significantly enhance our project by providing more comprehensive insights into our collective activities.However, I have encountered difficulties in retrieving challenge data within clubs using the current Strava API. Specifically, I haven't found a way to directly access this data.Here are a few details about what I am trying to achieve:I need to pull data on the various challenges that members of our club are participating in.This data will be used to create a detailed dashboard to track and visualize individual and group performance in these challenges.I have reviewed the existing documentation on webhooks and authentication, but haven't found a clear solution to this issue. If anyone

Hi,Any ideas what's going on here …?A client of mine uploads her activities to Strava from Garmin vívosmart. On her Garmin account, I can see all details from the activities, but the data is missing on Strava.I can't see any obvious privacy reasons. Any ideas …?Garmin: Strava:

Hi any help as to why my mii band 7 is missing distance when syncing with Strava from the mii fit app.  The full GPS route is there but the distance is being shortened when sending from miifit in km and showing in Strava in miles.  

I'm using the free version of Strava now. In a browser, when I click on a segment in an activity, I only get to view All-Time, Men, Women. See screenshot. My husband, who also is in the free version of Strava and in a browser, sees "overall." How do I fix mine to see "overall" also?

I like to cycle alone quite a bit and try to utilise the routes section.is there anyway to amend the distance? I hate it jumps from 30 to 50 to 80 and no in between.Also it only shows 3 routes, is there anyway to get more recommendations on the app as most being recommended I have completed.first post so be gentle haha 

My activities from this morning will not sync to my Strava app on my iPhone. I have restarted my phone and my watch, but nothing has worked. I’ve also added an extra activity to see if that would push through the previous two activities that would not sync. Again that did not work. Can you please help?

What have you done to Heatmaps?  I do not care about businesses, or where other people have run, walked, or biked, and the new color selection interface does not allow basemap changes from the same interface (as it should).  Also, as I zoom out, the once-useful aggregation of workouts (showing a circle and number at scales where the actual paths get tiny and useless) is now gone.  Writing this as a cartographer, recent changes are not an improvement.  Is there a way to recover the old display mode?

Hello, one of my favourite functions in strava is to navigate with the perfect maps in combination with heatmaps. So I have an idea if a trail is practicable or not. When I can also see my personal heatmap I can see if the trail brings me to my familar tracks. For this procedure there is not a practical funktion in strava but to go to the "maps" funcion and go to segments or routes. Unfortunatly the map then is confusing due to the suggested routes or segments, which I do not need in my mentioned case. And the display is not shown fully in this feature. Is there a solution or funcion I do not know?

My application is parsing workout datapoints and I want to make it easier for the users by fetching the input files automatically from strava workouts.The export_original and export_tcx paths don't exist on api/v3/activities. Should I be able to access the web endpoints with the access token I get from authenticating the user in my app? Because I am not managing to access them.https://www.strava.com/activities/[activity_id]/export_originalhttps://www.strava.com/activities/[activity_id]/export_tcx

ok, I’ll try this again. In my previous post I erroneously used the term BaseMap instead of FATMAP. SO…I downloaded FATMAP, but never got confirmation that it was linked to my Strava Premium. A couple of days later I deleted FATMAP and reinstalled. Now when I try to link the accounts, I get an error message stating that there is already a FATMAP account linked to my Strava. I can’t get past this point and therefore I have no way to download BaseMap routes to my account.My ultimate goal is to have the routes on my Garmin Edge 840, so if there is a workaround, I would welcome that as well. I did reach out to the Strava help desk. They replied asking me what my email was and then went radio silent to my further replies. Thanks in advance for any suggestions. 

Hey guys,I've been trying to link my strava account to the XOSS app and i can'tA red error message pops and can't link the app.Any Suggestions?

Strava seem to encourage users to self police segment leaderboards, however this is severely hampered by limits on the number of flags that can be raised on activities.I've tried to raise this issue via the ticket system, but each time my request is ignored and no feedback is provided.How do Strava expect users to perform this service if we can only flag a small number of invalid activities?If users don't have the tools to keep leaderboards clean and Strava won't perform this checking themselves how do they expect this task to be achieved?

I gave recently ridden a route in Dalby Forest, England.The segment is called get loose for Lewis. I rode the tarmac road near to it. Strava has twice recorded my ride on the road as a ride on the segment. I'm now K.O.M on a segment I didn't ride. I personally don't care about segments, but those who do will be quite pi..ed off at my false achievement knocking them further down the leaderboard. It's time the false recording of segments is tightened up for those who use it, and those that cheat deliberately, banned from using Strava.ADMIN, PLEASE ADDRESS THIS.   

Hola! Alguien sabe si hay manera de subir contenido multideporte como unica actividad y no todo por separado? Por ejemplo, un triatlon se sube como 5 actividades, nadar, transicion, bici, transicion y correr. Estaria bien subirlo como una sola, al menos en garmin si aparece como 1 actividad. TRANSLATION: Hello! Does anyone know if there is a way to upload multisport content as a single activity and not everything separately? For example, a triathlon involves 5 activities, swimming, transition, bike, transition and running. It would be good to upload it as one, at least on Garmin if it appears as 1 activity.