Ask & Troubleshoot

so far I have used NRC. For 2-3 years, so there is plenty of data in it. I would like to import the data into strava, it doesn't show an error, but I can't see the data there. What could be the problem?

Hello, on the workout thumbnail, "Runs" show Distance, Pace, and Time whereas "Trail Runs" show Distance, Elevation Gain, and Time.  I'd like the Trail Runs to show Pace...why don't they show pace?  Or GAP?  Can you make it so that both "Runs" and "Trail Runs" show all four items--Distance, Pace, Elevation, and Time on the thumbnail?  Or perhaps users could customize what categories they want shown on the thumbnail for each activity type.

This is driving me crazy. I can see my active Challenges under Groups on the mobile app, but where is this view on the website? If I click on Challenges at the top of the home screen, it just shows me "Recommended For You" challenges that I could join. Where are my active ones?

I tried recording Rock Climbs on my Apple Watch, however it only records time and heart rate. So, no GPS data, no Elevation gain. Is this a specific limitation of the Apple Watch app? To overcome this I record the climb as a Hike, then change it to Rock Climb afterwards on iPhone/Web. But it would be preferable to record direct as Rock Climb 🧗‍♀️ 

I'm querying the Strava API with the getKudoersByActivityId request, and the SummaryAthlete objects that are being returned only have 'firstname' and 'lastname' fields. Is there a way to get more details of the athlete? I'm trying to get the profile pictures of every kudoer of an athlete. 

Hello, I would like to suggest adding these activities (rowing and skierg) as sports. I find it strange that they aren't there yet. Am I the only one or would others like to have them?

Hi..the last two morning walks I have done the steps have not recorded. This is the first time this has happened & nothing has changed on my iPhone. I can see the advice is to link the Strava app with health dater so it can record the steps taken but I have never had to do that process before today.Has anyone else had this issue just suddenly start on their iPhone ?Thanks Louisa   

Two times already strava synched a crazy high distance (>21'000 km) from a HIIT activity from Garmin connect. First it should note even show distance for HIIT activities, and Garmin for sure has no distance logged. And I cannot correct it in Strava. How to fix it? Here the screenshot:   Thanks  Dom

UPDATE FROM STRAVA: The issue with Peloton activities not syncing to Strava from the Peloton Bike, Bike+, Tread and Rower has now been resolved.  If you still have activities that have not synced, please try re-sycning them by following these steps:  Go into your workout history on the Peloton bike/tread/rower tablet Click on a prior activity >> click the share button If you're still having difficulties after that, please submit a support ticket and we will investigate further.  We apologise for this issue and again, sincere thanks to all for your patience. I have seen similar issues here with run/walk but my Bike+ activities are now not syncing despite having no issue before and it last synced ok on Monday. Have tried everything I can think of to sync it, closing and refreshing apps, manually syncing it from the bike to Strava and it is showing on my peloton and apple health apps but nothing at all on Strava. 

I need to increase the number of athletes allowed to connect with the athletes in my organization, as we organize running activities. Additionally, I require access to other athletes' activity data that would enable my app to gather information for comparison and reward distribution purposes. What steps should I follow to achieve these objectives?

As someone that works in HR operations for a SaaS company, I know first-hand the criticality and importance of good customer service. I have been *underwhelmed* to say the least by the lack of customer service support. Whether a user of your free/basic plan or premium plan, you should be providing effective and responsive customer service to all. Otherwise, eventually people will stop using your app altogether.

hi Scout, I can't do a post in my own club either. BTW, I noticed that there was an error with the number 503 in the app once I wanted to make a post. I've tried the advice you provided above, but still can not make a post in the club I created, neither in the app nor the website. What should I do? Please.

Route creator is not working. Freezes. First time I've had this problem. Is there a bigger problem? 

I am pretty sure this is a mistake.  I've done almost every cycling challenge since 2015, and I've never seen an official monthly challenge start at any other date than the first of the month.

The Fitness and Freshness chart has a scale on the left that starts at zero. But if your Fatigue is higher than your Fitness, your Form can go negative. When you view the Form line, it puts the lowest value at zero, even if it's negative. This makes your Form chart line sit higher than it should be. Hovering over the chart shows the correct values

Whenever I do an activity like HIIT or Weight Lifting the timer keeps resetting to zero during it and then restarting.  This doesn’t happen for running or walking.  Any ideas please?

I think I have a problem with one segment where I tried hard today to hit my PR and I did it. The sträva live segment on my wahoo Elemnt shows I did it 16:07 minutes but when I did upload the activity on Strava, it show 19:22 minutes. I already tried "Refresh my result" and "Refresh activity achievements" and they don't seem to work. As you can see from the 1st and 2nd picture, the rest of segments are matched from my bike computer and strava activity. I don't know if there's anybody are experiencing this issue or has any solution. Cheers!  

I'm familiar with the concept of flagging Activities and I've flagged a few where people have clearly used a car or motor-bike on a "bike ride" (45 mph up a long hill is a good clue).  I've recently seen a couple of Activities where a bike rider has been in an accident and been taken to hospital in an ambulance and on the way they have collected a couple of bike KOMs.  I have sympathy for the riders involved (judging by comments they were not seriously hurt) but it doesn't seem quite right that Segment leader-boards have become corrupted by their misfortunes.  It doesn't seem appropriate to disqualify their whole Activity (I think one was in the last mile of a 100-mile sportive) so it would be good to have a way to flag specific Segment efforts. I realise the Strava auto-flagging mechanism can now exclude specific "infeasible" Segment efforts and I think it would be useful if this could also be done manually.  Is there already a way to do this ?

Hi I am still having issues with rides not uploading/syncing from my garmin edge and apple watch .In the garmin connect connect app the ride is there , recorded..but its not uploading to starva.I also recorded the same ride on apple watch but this also will not upload. HELP!! 

Hello all!,I'm using the Strava API to retrieve a list of activities for employees.API: https://developers.strava.com/docs/reference/#api-Activities-getActivityByIdI'm trying to figure out how to identify activities that are created by manually importing files on the Strava website (.tcx, .fit, .gpx). Some employees have exported activities, edited the files, and then re-uploaded them.Based on the information returned by the API, what should I rely on to determine this?I've tried to check the fields: external_id and device_name. For example, if the external_id is track(1).gpx and the device_name is Strava GPX, but upon closer inspection, if users are using Samsung or Amazfit watches, the external_id also has the value .gpx. I'm not sure if relying on device_name being Strava GPX ensures 100% certainty that the user uploaded the file on the website.Thank all.

I am making an app for the ios environment.The app supports Strava upload in gpx format.Most of the items you want are uploaded normally.However, Strava's Sport items will not be sent as desired.Below is an example.let params = ["name": StravaGPX_TitleName,"type": "(Sport[userData.Sport_Name])","sport_type": Sport[userData.Sport_Name].trimmingCharacters(in: .whitespaces),"description": "Uploaded from Masil-Tracker","data_type": "gpx"]Among the above"type": "Mountain Bike Ride""type": "MountainBikeRide""sport_type": "Mountain Bike Ride""sport_type": "MountainBikeRide"Even if you specify each oneThe Sport item on the Strava is saved as "Ride".Which code should I use to upload Strava gpxWill the items you want be designated in Strava's Sport items?

I hate my Strava feed in winter times. It's cluttered with weird sports and all these Zwift/whatever-rides or commutes.I really don't want to see them. And after fall it's allmost all you see, and I dont look through my feed anymore.It is absolutely no biggie to implement and since I am paying for my account, I should be in control of what I have to see and what not.cheers and ride onNik

I recently recorded a 5km run and it has not went up on strava. Usually when I record activities on my garmin watch it uploads straight away to strava, what do I have to do?

Our club uses the embed iframe html snippet to display our club's recent activity and leaderboard on our website. It was working great, but no longer dispalys any strava data, the frame is blank. Are embedded feeds no longer available?

Yesterday did 5mi hike, recorded fine as far as could tell, looked OK at end of hike, saved.  Never appeared anywhere. Force restarted apps on watch and phone. Nothing.  Have had this happen a handful of times now.  Last time the recording appeared like a day later.  Saw some older support entry saying "if there are not enough data points blah blah" but this was 3hrs of data points.  Have used Apple Watch and iPhone w/ Strava EXTENSIVELY for years, this is a recent phenomenon.  FWIW the one thing I can think maybe is that cell signal has been super weak where I am when it has happened, like its really poor data connection when I was closing and saving the recording on the watch? Super frustrating tho.