Ask & Troubleshoot

Hello! I recently got a new phone, and tried to login in to Strava. I now have a new account and lost my history. I also paid for the subscription and my new profile is telling me to upgrade. Can I have access to my original account that includes the premium subscription? Thank you so much for your support.

I'd love it if only people I follow could Kudos my runs.Rather than locking my account down completely I'd rather just limit who can interact with my activities.Has this been requested before?

Hello, Can we have some kind of challenge status/progress display in the web application? If I recall right the smartphone app has (or had) this circular progress bar around the challenge icon.This appears to be missing on the web version. As I walk and cycle a lot there are a lot of challenges to attend to and opening each one to see if it completed or not is time consuming.  

TLDR: allow athletes to be part of a group activity despite having their profiles private.According to Group Activities Privacy Controls FAQ: Set your Group Activity privacy controls to 'Everyone' if you don’t mind other athletes seeing you were part of a group. When you select Everyone:Any Strava athlete:Can see that you were part of a group.Can be matched to your activity.Can see that you were matched to their activity.Turns out, no matter if you set Group Activities to Everyone, if your Profile Page is set to Followers, only your followers will be able to see that you were part of a group.For instance, ifuser E has its Profile Page set to Everyoneuser F has its Profile Page set to Followersboth have their Group Activities set to Everyoneuser E and F do not follow each otheruser E and F train togetherCurrent behavior:E will not see F in its groupF will see E in its groupExpected behavior:Both E and F should see each other in the groupEven better:Followers of E and/or F

Used Strava for the first time today.  Ran 5 miles in around 50 minutes.  But in one area of the app it shows the run ending two days from now.  It uploaded to apple fitness and health which shows me as continually running every minute of the day.  Please help!

I've just resubscribed, and I've found random photos appearing on my personal heat map. They are intrusive at best, and at worst actually obscure the route unless I zoom in really close. It's the most useful (to me) of the subscriber features. My own don't appear (I'm happy with with), but I don't want others there. How can I turn them off?

Hello. I'm writing about a discrepancy with "calories burned" on my latest Strava activity (I will insert screengrabs) and hoping someone can help me. For context, my Strava account is linked to my Fitbit account and automatically uploads my runs into Strava from the Fitbit app. I went on a three-mile run today and my Fitbit is showing 318 calories burned, but when the activity was imported into Strava, the calorie count displayed is just 30. Is there a way for me to manually edit the calories burned for an activity in Strava? Help (this is driving me nuts)!

Recently been reviewing my avg pace stats on runs and am trying to understand why often my runs may show a pace of say 3:35m/km while the avg pace will show 7:22m/km. I have tried this several times and with others who did the same runs as me but their stats show as their run ave pace. i.e. if 3:35, show as 3:35. Any insights to understand how this feature works is appreciated. Thanks

I have a specific question regarding the data in leaderboards that I haven't gotten a clear answer on when searching.I have created a club for our XC team to track mileage.  Will data from their activities show on the leaderboard if they have their account set to private and their activities to followers only?  I currently am not following any of their accounts but runs are showing on the leaderboard so it would seem even with a private account, the data is recorded to the leaderboard.  Is this correct? No activities are showing on the activity feed which would seem to indicate they do not have their activity setting to public.

If I look at my personal records, I have only cycled distances of 80 kilometers/50 miles or more. The shorter distances are all 0 seconds. Of course I cycled these shorter distances, otherwise there would be no longer distances listed. In addition, these times, with the exception of the last 2 times, may not be correct at all. Either the hours are missing on the front or they are the times that should be displayed in the empty fields/for the shorter distancesAdding the “virtual ride” option would be nice. For example, the Stelvio is now considered my biggest climb, even though I have not cycled it in real life.In addition, I would like to mention that kilometers are displayed in 3 ways, such as 10k, 20km. (dott) and 40 km(Dutch Strava website)

I keep starting activities from my watch and it shows that it is finding GPS but then it typically never finds it.  My watch definitely has GPS and is using it because maps and everything else work great.

I saw this recent post about someone's RE score changing because they updated their heart rate zones. I have a similar problem, but I did not change my HR values. Instead, I added a Pace Zone based on a recent 10k race result. You can see in the individual activities which ones were before I added this zone because the Pace Zone area at the bottom asks you to update your profile to get a pace analysis. My first run with these zones populated is on March 14. Since then, despite going through the peak of my marathon training cycle, my 'fitness' has gone down based on Strava's RE calculations. The trend line change is directly tied to how that RE score is calculating since I added those pace zones. This is pretty clearly seen in two runs on a similar route. First Run  - March 9th, 16 miles, average pace of 9:27, average HR of 168 BPM, RE of 407. Notice that the zones are not populated at the bottom. Second Run - April 13, 20 miles, average page of 9:29, average HR of 167, RE of 274,

Hello,My name is Matt, I have a Free Account.I wanted to raise a potential Bug Report but i'm not sure if it's an actual bug at this point. I have logged a support ticket (2861013) but am unsure if this was actually recognized as a bug or feature update.The issue I am experiencing are for any challenges in Strava that count/identify activities by the day (i.e. like the monthly 'Streak Challenges' where you log 3 activities a week on different days) where I happen to have multiple valid activities on the same day AND for whatever reason delete the activity the challenge recognized (which appears to be the first chronologically on that day 100% of the time) on the day I had more than one logged. When I delete the activity the challenge recognized the app does not appear to try to find a replacement even if there are valid activities that would also count on that day.So, the challenge appears to correctly recognize the activity isn't there anymore, therefore it 'undoes' what counted towar

Hi.15.05.2024 All statistics from this year and earlier are gone. There are only rides from May 15.What happened? 2014-2024 = 0 stats 😞 

 I have been trying to follow the guidance in this help article to view suggestions for segments that I am close to the leaderboard for, or close to becoming the local legend for, but I can't get it to work at all. The options that the help article talks about just don't seem to be there. Can anyone help me get this feature working, please?I am using a premium subscriber using Strava app version 363.6 (last updated 6th June 2024) on Android 11.Thank you for your help.

My elapsed time is being shown as shorter than the combination of my splits.  The combination of the splits would be the correct time and agree to my Apple Watch.  The end of the run appears to be cut off.   I’m running the latest version of the app.A couple of pictures below to illustrate the point.  Elapsed time showing 20.45, when the splits add up to 21.07.  My watch actually had the elapsed time as 21.13.    

 It seems that the iOs app got a UI update in the recent version... I've got mixed feelings about that. Overall, it's not bad - not that many aggressively orange elements anymore (e.g. in the splits chart), rather streamlined view of activity details... I like that!However, tiny details bug me, such as the changed highlights in the notifications: Previously, new notifications would be highlighted with a background colour, old notifications would have the same background as the rest of the app; now the old notifications are highlighted, that's quite confusing. Is it a bug or a feature? Or perhaps just a partial / unfinished change in preparation for the dark mode (fingers crossed)?

My husband and I both use Strava to record our daily workouts. In the past two weeks, we have had multiple instances where the time showing during the workout is accurate, but when we complete the activity, it is short, usually by over 20 minutes. For example, my husband did a 60-minute ruck yesterday, which the timer displayed, but when he ended the activity, Strava only recorded 32 minutes. Anyone else experiencing this, or know how to fix it?Thanks!

Hi, I'm trying to install the Strava app for the watch under my son's account on his Apple Watch SE2. It's paired as a family member watch (not primary watch) on my iphone. The phone has the Strava app logged in as him. However, I cannot get the Strava app onto the Apple Watch SE2 so my son can track his runs. When I go to the Watch app on the phone, there is no option to install the Strava app like there is when looking at the primary watch paired to that phone. When I go to the App Store on the watch, Strava says it's purchased, but when I press on it, it says "Requires iPhone" and I can't do anything more.  All the OSes are up to date on both the phone and watch, and I've tried restarting the phone and watch several times.  The Strava app on the iPhone seems to be all setup to have the Strava app on the watch. I just don't know how to get the app onto the watch.  Is this because it's setup as a family member watch and not the primary watch paired to the iPhone? 

 When looking at the 'Power Zones' panel for a bike ride, I see column Z7 ("neuromuscular") annotated with range "356--1". The literal interpretation is that the range is from 356W to -1W. Clearly the actual range is unbounded on the right: "356+", but likely -1 is an integer placeholder for infinity, and that placeholder is getting exposed in the UI.

I have a Garmin Edge 830.  When I go for my standard one-hour 'workout' ride, there is a 300-metre section of road which has traffic congestion.  To avoid having this slow and zero power section of road in my ride file, I pause the Garmin at the start of the congestion and then unpause it after 300 metres at the end of the congestion (approximately 50 seconds in duration).Garmin Connect does a great job of removing the time and distance.  Garmin Connect essentially treats the 300 metres as rest time, where the rest starts at one location and stops at another.Strava on the other hand, adds the 50 seconds to the 'moving time' without adding any distance, power, or Heart Rate data (because there is none).  This makes no sense and results in an artificially lower average speed and average power.  In Stava, when I switch the activity type to a 'Run' and then switch it back to a 'ride', Strava gets the correct and identical moving time to Garmin and says that there i

The matching feature does not count more than 200 ( matched runs ) 😇, time to change a route 😂 

Unsure why the default sport selected (running) isn’t the main graph displayed on my profile and is instead something done secondary (weight training). is there an option to customize what is displayed on initial viewing? thanks 

I have been a strava member for a while. Ever since 2020 during Covid, I have based my entire speed work around taking Strava segments in a crazy HIIT workout. It has helped me immensely in lowering my marathon times to below 2:50 now as a 50 year old. I used to look up different strava segments in different areas and map out my runs. I can't do that anymore with the updates because barely any of the segments are showing up anymore. Plus they show up randomly. I have a segment in my neighborhood run by 5 people that shows up but not the segment that over 2000+ people have run. It is really random. I wish Strava would go back to showing more of the segments. I have been a member for a while, but this literally defeats the purpose of me even using Strava anymore. Hopefully this is something being addressed. 

Hey. So i am trying to figure how to make a custom area I ALWAYS want to hide. I have a friend building a trail and trying to keep it on the semi down low, nothing to do with owners etc.. It's just to keep the Tree burning rubbish dumping A/holes off of it. Sometimes i might pass by and do a wee check up on how it's progressing but i'd like to hide that area with a 2km bubble. However there is no postcode, street or address that I can use (not the woods but pic for example). I happly use the the Hide address feature to hide my house, partner and family. Those addresses are fix post codes but this is not.Is there a way to do it?