Ask & Troubleshoot

On the mobile app (iPhone, everything up-to-date), if I press the Maps button at the bottom of the screen, I'm presented with a list of other people's routes that I cannot hide. It takes up valuable screen real estate, cannot be hidden, and is easy to accidentally click on.I don't want to see any routes created by anyone else, ever. Stop forcing other people's garbage routes down my throat. I don't care about someone else's personal running route, dog walking route, etc. I'm not going to set a time or compete against anyone on it, ever. All I want to do on the map is look at the map and maybe overlay my heat map data. That's it. 

Hi I cannot see any of my latest maps on strava iPhone app. It is fully updated but still not working 

Dear community,I am hoping that someone can help resolve  an issue that has taken on epic proportions. An OVERLY competitive/drama queen in my cycling group got one of her rides flagged by someone (she got many QOM's on that ride).  She now suspects some girls in our group (including me). I could not care less about QOM's and did not flag her ride. I LOVE the group and just want to set the record straight. Is there anything I can do to prove that I played no part in this whole fiasco? Thank you!

I am wondering why the best efforts page for an running activity is showing speed as in km/h instead of Pace as it used to. Am I missing something from the settings or it's just how it is now. Also is there anyway to revert that (invert that), because it is a lot of work if I have to pull out a calculator every time to get an accurate pace for my best efforts. 

Last year all my ebike rides showed up as rides in the personal heatmap.Now, many of these ebike rides no longer show up as rides (I can see them if I click on all sports though). Some ebike rides Do show up as rides though.I selected one particular ebike ride that no longer shows, changed its activity to 'ride' and it showed up. I then changed it back to 'ebike ride' and it disappeared again.I cannot work out what is different between those that show and those that don't.Besides, this was all working fine last year when I checked the feature.Has something changed? Is there anything I can do / check please?I love this feature as I'm trying to connect up all my rides across the UK.

Hi, the documentation for JavaScript says to use packagevar StravaApiV3 = require('strava_api_v3')but no such package exists https://www.npmjs.com/package/strava_api_v3I'm confused.

After creating a new segment, initially it appears that I am the only person in the ranking. I suggest there is a message within the UI of the rankings, such as "New Segment Leaderboard. History building in progress. Estimated completion: X hours."

Hello! I've set an annual run goal this year and noticed any distance traveled during a "workout" activity does not go toward this goal.I have running activities, but I also participate in some workout groups that do more HIIT-style workouts that include running, but also lunges, hill sprints, etc. I would like for the distance traveled during these workouts to go towards my goal, but they do not appear to do so under the current classification. I would prefer to not reclassify the HIIT workouts as "runs" since the pace and heart rate data will be somewhat different from my standard running activity.Is there a way to accomplish this? Thanks!

Hi everybodyI'm planing a route that takes me across a small fjord with a ferry. Is it possible to add a new waypoint on the other side of the fjord? When I do it now, the route is just backtracking making it twice as long:) 

I ride and help maintain our local riding area called Moon Lake. Some trails have been rerouted over the years and new segments are randomly created by someone.  The most recent took a short section of a long trail and someone created a segment called Black Lives Matter. It messes with all of our stats and if there is a new rider from out of the area, it is impossible to follow the map.  is there anything that i can do? Can we wipe it out and start fresh by riding all of the trails? How can i stop random people from changing it all the time?

I've linked my Strava account to my Viafit account, but workout info in my Viafit account is not being received by Strava. (FWIW, Viafit appears to be part of Egym.)Big picture: I have a Matrix R50 stationary bike with an xID (Viafit) username. Workout info (particularly calories burned) is therefore recorded to my Viafit account. Ultimately, I want that data sent to my MyFitnessPal account so my daily diary would have data about calories burned through exercise.MyFitnessPal does not play well (or at all) with Viafit/Egym, so it was suggested that I find an intermediary service to connect the two. Like an interpreter--one that speaks Viafit and one that speaks MFP. The concept: The interpreter gets info from Viafit, and then the interpreter sends that info to MFP.According to online sources, Strava speaks both Viafit and MFP. I successfully linked my Viafit account to my Strava account. (Strava appears in the Viafit app under "Connected Apps." Slide the switch,

I am a Nike Run Club (NRC) user and get most of my running workouts from the NRC app.  I also have an apple watch and use the Apple Fitness app.  My NRC account, Apple Fitness account, and Strava account are all conveniently connected so that when I do a NRC workout, it automatically uploads to Strava and also gets recorded on my Apple Fitness app, which I love.  The problem is that Strava also uploads the same NRC workout onto Apple Fitness, so each workout I do gets recorded twice on Apple Fitness.  Any suggestions on how to correct this?  I still want my Strava and Apple Fitness accounts to be connected so that if I do a workout outside of NRC, it still gets automatically shared between Strava and Apple.

When recording a ride, my screen cycles through different metrics.  I want to stay n same screen = time, speed and distance. Where is this setting option?  Thanks 

Hello, All of a sudden Generate Community Routes (App>Maps>choose sport and distance) don't seem to be appearing in my Wahoo app. Everything else seems to sync fine (built routes, routes saves from former rides...) apart from these.  Have tried deauthorising and re authorising, but doesn't seem to help. Any ideas...? Mike

Hi,getLoggedInAthleteActivities does not include a field for descent. I understand that the fields in SummaryActivity are returned, but why is there no field containing information about the negative elevation gain during an activity. I feel that this is a central piece of information if an activity's start/end places are not the same.Are there plans to add this information? If not, how can I submit a feature request?Kind regards,Brian

Coming from https://github.com/dblock/slack-strava/issues/157. I have 3,461 users authenticated with Strava according to https://www.strava.com/settings/api, but only 1,226 are currently active. Many users were trials or dropped off the app.I'll work on de-authorizing users before deleting them, but is there a way to list authenticated users/purge these users for whom tokens weren't renewed in a long time? Any other ideas of how to deal with authorized users that aren't active and have expired tokens? 

Hi, I'm trying to find out some things about the Stava community as a whole, over the last year (or longer).Things like sport/activity popularity by country, number of clubs per country, popular routes in each country, etc.To do this I'd need more data than is feasible to collect using the API as far as I can see, so I was wondering if there is a data dump available anywhere, or perhaps I've missed an endpoint summarising Strava data which could be useful.Does anyone know if either of those resources exist somewhere?Thanks!

Has anyone encountered an issue when using the API to upload a TCX file, where the GPS track displays as a straight line, the positioning is incorrect, but other information is still visible? Similar to the attached image.   Thanks

Hello, I'm using the getClubActivities endpoint to keep a tally of individual rides in my club. I would like to limit the response to a certain date, or at least to a certain week (i.e. this week). Is there a way to do this? Getting the date of the activity in the API Response would be enough. 

Regarding swagger definition on https://developers.strava.com/swagger/swagger.json, the definition of parameter `weight` of the endpoint could be incorrect as I think it should be `query` instead of `path`.

I'm looking into buying a Bike computer and with the update to cycling in the workout app for the apple watch and with it's screen matching to the iPhone.  Would the iPhone be a good substitute for a bike computer.  

 The graph doesnt show anything but I was running almost everyday

I have strange issue with my personal heatmap it looks OK on the map but when I try to plan route Strava shows me heatmap which is quite outdated (it looks like my personal heatmap from year ago or more)

HII have a Club that does specific rides. The are not club events. We have a virtual route every day that members can ride within a date range. The times are then tallied after all the stages are done to get a winner. Problem is Strava get the entire ride time, so you finish a ride and then continue to do 5-10 min cooldown. This total time is then allocated to the club leaderboard. I then develop an API with the idea to extract the time at a certain distance. So I know the stage is 30km long and would then take the time at the point for my custom leaderboard. But I have seen that to get stream data from Strava you need to have the activity ID. This is not accessible from the club:}, "name": "Alpha Beta TDV - Stage 15", "distance": 24294.6, "moving_time": 3017,

Hi, new to forum but been using the App for a while.Always use with setting in miles, until today app reads distance in miles during an activity and saves and displays in miles.Today it's showing distance travelled in km during the activity but when saved reads in miles like before.Have toggled the option for miles or km on and off a couple of times, no difference to the result.I'm just using the app standalone not linked to any other devices.Any suggestions for a fix welcome.Cheers in advance.H.