Ask & Troubleshoot

 Not sure where is the best place to log it. I only start using Garmin this week, so not sure if it’s something that’s going to correct itself. Under my fitness age I have a recommendation to lower my BMI from 20.5 to 22.7.

 Hello, I am wondering if anyone has successfully created a power curve using the Strava API for multiple activities. I noticed that there is no API endpoint for multiple activities that includes data for the power curve. I am curious about what would be the best approach to tackle this. Thank you!

Whenever I select a “swim/run” activity on my garmin watch, when it syncs and uploads to strava, it uploads each time I swam/ran as an individual workout. So instead of uploading onto strava as one whole workout, it looks like 12 small individual workouts. This needs to be changed so it uploads as one entire workout 

How can I connect Kuzo Sports watch to Starva app?

I have done a couple of activities recently using my watch to rapple watch to record the activity. Unfortunately, when I end the activity it seems to disappear and has not appearer on my strava profile. This is the second time for this to happen - in between these 2 activities the phone did record a run that I did.Is there any way of finding activities that have not saved/synced from the Apple Watch?Thanks in advance,Ryan 

53km bisiklet antrenmanım yüklenmiyor strava'yı silip yükledim telefonu yeniden başlattım wifiye bağlandım hiçbiri fayda etmedi yardımcı olursanız sevinirim  TRANSLATION: My 53km cycling workout is not loading. I deleted Strava and reloaded it. I restarted my phone and connected to wifi. None of it worked. I would be happy if you can help me.

   The iPhone app doesn’t you read the full group description. Idk if that is just a bug or something that has been missed. 

I'm working across a partnership project at the moment focussed on Nature Recovery with farmers, land owners, Natural England, and the Wildlife Trust. We're interested in the potential for creating a mountain bike trail, as well as understanding areas that need to be protected for nature from recreational disturbance. As a long time strava user it occurred to me that heat maps would be a really useful starting point for us to understand current access and demand. Is it possible for us to have access to anonymised heat maps for the area that we could overlay across our other mapping?

Hi Strava Team,Why not offer users a choice between a free version (with ads) vs. a paid subscription (no ads) like Spotify/YouTube?I want to share this in order to start a conversation and see what the community and Strava think. This is coming from a place of trying to find common interests among the users and Strava. I read the clarification this weekend and understand that the price increase is necessary due to the cost of running the service with more activities, data uploads, and the increase in users.This is important because:Users want to save money during an economic downturn, but do not want to lose Strava and previously free services (like Year-in-Review & Leadership Board) that used to be available to them.Strava needs to generate money as a business to process all of the data being uploaded in order to stay free. Strava cannot be "free" forever without more money. Free service (with ads) is basically like the free version of Spotify/Y

Is there a way to see follow requests .. in particular of athletes who have requested to follow you, but you have denied and blocked them.…or do I have to contact the support team to get this. Thanks 

Bug: Unmuting muted activities on the web doesn't work. After saving, the activity remains muted. Workaround: Unmute the activity in the app.

Migrated Content

Hi, I'm using webhooks to see when users create new activities. This is to then be able to retrieve each activity's stream in real time.The problem, however, is that if the user is not logged in to my app when I get my webhook, I cannot run the request required to retrieve more information about the user's activity, as I do not save the user's accesToken and refreshToken in my database, unless it is saved via local storage.What I can do is save the id of the activities that have been created sometimes the user has not been active on my app in my mysql database, and then when the user logs in again, I get all the streams then.The problem with that is above all that it won't be realtime. But the other problem is that the rate limits do not allow me to send requests to get these streams from all assets if there are x number.Of course, I can always split it up and wait 15 minutes between each request if I take 10 or 20 at a time, but then it's not certain that the user is still there.

On Strava App, the elevation does overlap speed, heartrate etc, while elevation was alwys in the background of all other graphs.I have not found any setting both in the Strava App or -webversion.Anyone ? 

I have recorded an activity (a hike) but it's not showing the matching segments or route that is already listed in Strava.This was a hike around Unicoi Lake, which is part of the Unicoi Park in Helen, Georgia. This trail/loop is already showing in the Strava app as a route. But for some reason, in my activity it isn't showing the route or any of the segments. Also, when you look at the route history (of those that have completed this route) it doesn't show me as completing it. For example, I completed this route on June 19, 2024, but when you look at the activity for the route it shows the most recent activity on June 13, 2024.This is the route showing in app This is my activityDo I need to do something to get the route & segments to register or am I missing something?

Hi,I’m a member of the Newton Road Runners Strava club and we are having problems with runs uploading to the leaderboard. I had one on Monday night and another member lose about 70 miles last week. Can you assist with this please 

Hello!  I use Strava to keep all of my data in one place.  However, Strava is not recording the data points in Apple Health for VO2 Max when using "workout" but does give a data point in Apple Health for "outdoor walk". How do I ensure all workouts, regardless of type, are data points for VO@ Max in Apple Health?

In 2022 and 2023, my bike rides pretty much were consistent in showing calories that correlated with my measured calorie workouts at home. Now, in 2024, all rides, which are monitored in my phone app, show 25% lower calculated calories!

Hi,Yesterday i tried to sync my running activity to strava, but it didn't work. After logging off and on and even tried to reinstall the app the problem didn't resolve. When i check the settings of my strava app on my watch it says: "not synchronized". 

I'm sure this has been discussed before, but I continue to be baffled by virtually identical workouts (some, such as those represented by the two screen caps here) giving wildly divergent calorie readings. Any clues? did Strava radically adjust their algorithm between September of 2021 and August 2023, because I've got 2 1/2 times the calories for an identical rollerski run. What gives?!?

Creating a route (run and bike) among one of the most popular running routes in Amsterdam causes this problem.Instead of going straight under the bridge, Strava creates a 5k detour. By creating the route manually, forcing the route still leads to this error. Google maps coordinates: 52.33305552269576, 4.8981445885648185Would be great if this can be fixed.

Hello there, with the last apple watch update apple has added some cycling features, for example powermeter support. I'm using a Assioma Duo that is properly connected to my apple watch and if I'm using the apple training app my power data is recorded. But as this data is not put througt to Strava afterwards I would prefer to run and record with the strava app directly. Unfortunately it seems the strava app isn't able to pick up the power meter data. Has anybody made it work in this combination? Do you guys at Strava work on a solution? This would be great. Best regards

Hi all. I did a pre-parkrun run this morning and on garmin connect and my watch the elapsed time is 5 mins 26secs. However on Strava it shows both the moving time and elapsed time as 5:24. I can understand the moving time being different, but shouldnt the elapsed time be the same as it is on Garmin Connect? Had a look through past runs and it’s happened before. Sometimes Strava has the odd second added on, or taken off my elapsed time.. any ideas anyone?  Thanks  

I've noticed community photos appearing by default in my personal heatmap, with no way of turning them off. Include them in the Global heatmap but I don't need to see them in my personal heatmap. Thanks.

Hi!why is the elevation noe suddenly hiding my heart rate ? It was’nt like this before