Ask & Troubleshoot

Hi there. I have a medium sized app and am approaching the limit for the number of connected athletes. I have completed the review form (https://share.hsforms.com/1VXSwPUYqSH6IxK0y51FjHwcnkd8) but not yet heard anything back from Strava. Does anyone know how long it usually takes for them to review connected athlete / rate limit increases?Thanks in advance.

Hello.The brand of shoes I'm using isn't listed, so I request to add it.The brand is called 'World Run' and the site is http://www.worldrun.net/ I hope it will be added as soon as possible.I look forward to hearing from you.

Past Samsung Health exercise means, exercises recorded before connecting Samsung Health and Strava

Hi all!I recently resubscribed to Strava and I noticed that almost all of my activities are left out from heatmaps. I have chosen: All time All sports Include private activities So I think all of them should be on the heatmap, but almost none of them are included, even some quite recent activities are missing

I would actually like to know how to remove an inaccurately recorded part from my route. My Fitbit is linked to my Strava app, but while my Fitbit knows I've stopped, Strava kept recording my drive home after my run.  AKA, I ran 8 miles, not 20. 🙄

Plis help i can't link apk RRtrakcs to strava 

Hello all!I've been using Strava for about a year with my Watch4. I recently upgraded my phone and the Strava app is now showing elapsed time as the main display, where it used to be average pace, on runs.The pace is displayed in Strava orange and is now much smaller, and when I'm out I can't see it easily!Any advice on how to change it back?TIA 😊 Gary

I recorded 2 rock climbing sessions last week: one for 1h 21m and one for 1h 27m, however when I look under "Rock Climb" in the "This week" section of my profile, it says I only did 56m of rock climbing. I have a similar problem with the week before.  I'm wondering if this has to do with the fact that I just got a new Garmin watch and started recording these activities as a "workout" on the watch and and then switching them to "rock climb" once they have uploaded to Strava. 

When importing my workout from my Apple watch, the splits come into Strava as total miles vs. the splits recorded in my workout.  Is there a setting adjustment that needs made so they match?

Hi,I hope I've put this in the right place.I've been using Strava for several years, but earlier this year got the Pixel Watch to make my tracking more accurate, to give heart rate etc.  I use the Strava App on the watch and use it for both running and cycling.Usually, it works well, but on fairly regular occaisions (maybe once a week), I notice that after the activity has uploaded to Strava, the last half mile or so is cut off.  The run is still tracking when I get home, so its not a case of me accidentally hitting 'end' or anything like that.Geographically, it always seems to cut off in the same sort of area - so I'm wondering if there's something interfering with the signal - but that doesn't really make sense to me as it doesn't happen every time, and normally the tracker wouldn't cut off the activity, it would just keep going until it found a new signal.I don't know if this is a Strava issue, or a Google Pixel issue, but it's becomin

I noticed that it is not possible to share Tennis activities on the Instagram stories via the Strava app. Could you add this feature please? Thanks

Is there any way I can see the distance of my runnings for the past 5 years?

I've been working on an app integration to support link previews on Strava links. However, within the last week Strava doesn't appear to be including the meta tag for the image to enable link previews (like with the photo the user took).Example Strava link: https://strava.app.link/KFpJNkgulLb

Hello... I recently purchased a Fitbit Sense 2 and my data is not automatically syncing to the Strava app. I've spent 2 days googleing all the potential issues and have tried and checked ALL of them, with no luck. The only other issue I can possibly see (photo attached) is the inability to check this gray box when granting permission. Anyone know how I can fix that or another reason this syncing isn't happening? TYIA!  

I would love for my workouts on the Ladder app to import to Strava.  It doesn’t look like there is a direct connection.  I see them in my apple fitness and health app. Is there another way to import these?

It's not a big thing, rather small quality of user experience change - I think it would be more natural if the challenges starting the soonest are the ones at the top, not the other way around. This refers to the mobile app.  

Hi Strava,I was trying to use API Strava to fetch data from Activity Club. The all data I need is success to fetched except date information. The problem is I can't sort the data based on time & I can't make performance graph for the member of club monthly. so I would like to suggest Strava Team to add date parameter in object array API of ClubActivity to solve that problem. I also discover in discussion forum that many users have the same problem with me. https://communityhub.strava.com/t5/developer-discussions/date-is-not-getting-from-club-members/td-p/21746

We will have an event throughout this year, but we don’t know how many people will actually participate. Is there any way to increase the number of athlete capacity allowed to connect to 20,000?

Call me a purist, The frequency and magnitude of using indoor riding to build elevation stats seems like an insult to the very sport of cycling itself. Example, when a rider posts 3500+ climb on a 1 hour indoor ride, a stat they never don’t achieve likewise outdoors, it seems disingenuous. Ride and climb away inside, but purist cyclist should be free to compare their stats to other riders that have shunned indoor stats as part of their overall gains. STRAVA, let’s unite and create a separate category for indoor elevation (and miles.) Indoor doesn’t factor wind, temperature and traffic etc. 

Hi Team,I have an application which is fearing Strava activities of the users . The integration is working fine for most of the users; however for a few users the integration is not working and token is not getting generated. need help on the possible cause and way to solve this 

I am developing a app that integrates with Strava and am in the process of converting from polling to using the webhook API. Currently it only posts updates on activity creation, deletion, or when two fields are updated, title, or type (and privacy). This is a bit underwhelming as if a user changes anything else, for example the duration or start time of the activity. This makes it impossible to sync time data with Strava without polling the API ever X duration, it would be really helpful if date related changes were included in webhook updates.If I am missing something lmk. Thank you.

Hi team, How am I able to increase my connected user limit. I've recently setup my developer account and my connected user limit is 1. Thanks

Hi!I would like to know if there is any way to filter segments by the activity_type or activities based on the type of run, like "Race" or "Long Workout".At this moment, I'm just fetching all the data and then filtering on my own server, but depending on how many activities a user has, takes some time.Thanks!

Hello there!I have created a new simple web app that provides a simple list of a athletes races. I am posting here to see if anyone would like to help in testing the app and suggest improvements, but also I was wondering how I should let Strava know that I intend for the public to use this app and to get the blessing of Strava basically?The app is available now at https://myraceindex.comYou can view my own public profile here: https://myraceindex.com/athletes/2671752

On the mobile app (iPhone, everything up-to-date), if I press the Maps button at the bottom of the screen, I'm presented with a list of other people's routes that I cannot hide. It takes up valuable screen real estate, cannot be hidden, and is easy to accidentally click on.I don't want to see any routes created by anyone else, ever. Stop forcing other people's garbage routes down my throat. I don't care about someone else's personal running route, dog walking route, etc. I'm not going to set a time or compete against anyone on it, ever. All I want to do on the map is look at the map and maybe overlay my heat map data. That's it.