Ask & Troubleshoot

Every single "feature" that seems to have been added in the last year+ clearly has a percentage-based rollout flag, but none of them have toggles in settings for enabling/disabling by choice. Clearly this would be very simple to implement, but user control is not at all prioritized. I use Strava enough that my friends ask why I don't have a subscription and this is always the answer, because I have absolutely no faith in the direction of their product development. Each time they add something like this all it does is make me use the product a bit less. Alas who really expects them to care, especially as it really does not change my life much, but wouldn't it be so awesome if they did?

I found a road with a wrong surface type while planning a route on Strava. I checked on OSM and, on there, the surface is indeed correct from at least 5 years. How can a user report/fix this kind of errors?

Hello,I am doing a project with the Strava API, and I would like to know if there is a way to obtain all the data from the dashboard of a segment. If this is not possible, how could I obtain the times of the first 20 users of a segment?Thx

I created an elevation goal (cycling) on my iphone but I can't find that goal when I look on the website. Why do certain types of goals only appear on the phone app?

Why does Strava correct my tempo times when importing from another app?

I'm a subscriber and I've created segments before. Now, when I open a run a recently did and click on the create a segment feature, the Create a Segment page/wizard doesn't load. I use a Macbook Air 2020, with MacOS Monterey and Safari.

I set up a group challenge but only realized afterwards that Group Goal doesnt have a leaderboard. How can I change to Most Activities so I can see everyone's mileage in one place?Thanks,

Hi, My power meter or something glitched and gave me a reading of 2500 watts for about 3 minutes. Now my power curve is all wacky. Is there a way to edit my power numbers? NOT FTP, I ALREADY FIXED THAT 🙂Thanks!

Can anyone help? Sudden, after several years of working fine, my Peloton activities are no longer synching to Strava. I’ve tried to disconnect and reconnect, update, delete and reinstall apps. What is going on?

 Hey folks, I can no longer access my routes from my mobile devices… I get an error message that I’m offline and IM NOT!  anyone else seen this?  All the map graphics have urned off too 

I use a Concept 2 rower and a Garmin Vivoactive 4 to record my rowing activities. The watch doesn't record distance. When the rowing activity is complete, it is recorded on Garmin Connect and pushed to Strava. Using the data on the Concept PM3, I modify Garmin Connect to include the virtual distance of the row. But, I don't see anyway to edit the Strava activity to include the virtual distance? Am I missing something and if so, how do I either manually add distance or get it to pull from Garmin Connect the edit activity? Or is there another way around the issue, like not automatically pushing the activity from Connect as soon as I save it at time of activity completion?

Is it possible to track an indoor rowing machine session? If so, what are the best ways to do this?

Hello, we are developing application which use stravi api,  can we get all data from these test users without wasting time for moderation staff? 

I would like to increase the number of athletes allowed instead of 1. Please tell me how to do this. Following is my application information:- Client ID:122024- Overall Rate Limits: 200 requests every 15 minutes, 2,000 daily- Read Rate Limits: 100 requests every 15 minutes, 1,000 daily- Number of athletes allowed to connect: 1- Number of athletes currently connected: 1                        

This message is about logging a ski activity on Strava and the many problems I encountered.I have used Strava for all sorts of activity and sports tracking; running, hiking, biking, climbing, swimming, walking, workouts, etc.I am a frequent skier but never logged on strava, this year I decided to try the "supported" Alpine Skiing" function out.The first two weeks I logged my activities using my Garmin Fenix 5X watch and it worked well. The transferred data was correct and the lifts weren't included in my total distance. However, my relative effort was between 5-15 every single day. These were days where we skied on average 40 km. Intensity varied but a RE of 8 compared to 32 for a 4 km light jog. When I changed from measuring using heart rate to "How hard was this activity" it suddenly jumped to 100-250. This didn't give me any useful insights into how my fitness changed during these 2 weeks, really disappointing because I like using the feature and now it is

Hey all. I've been looking at getting into zone 2 training. However, I've seen many videos saying that smartwatches are no good at tracking HR accurately. It appears that Strava on WearOS doesn't support external HR monitors (I don't understand why.. it's such a basic feature), so I'm now looking to see what my options are.Is there a way I can pair the external monitor with my phone (Google Pixel) instead and just start the workout from my phone instead of my watch? Is there any downside to this vs starting the run from my watch?Thanks.

I've seen this error listed a couple other times w/o any replies, so am going to try again. I had initially successfully created a webhook subscription, and was receiving events. After some time it seemed to stop so was going to delete/recreate the webhook subscription, but I cannot get the "View Subscription" request to work. I get the following error:Client ID: 46678Request: GET https://www.strava.com/api/v3/push_subscriptions?client_id=46678&client_secret={mySecret} <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"><HTML>

As was mentioned here - IOS17 Create a Route and Crop Route Bug and Create a Segmenthttps://communityhub.strava.com/t5/strava-features-chat/ios17-create-a-route-and-crop-route-bug-and-create-a-segment/m-p/19607#M3150 With iPadOS 17.x Strava in Safari will not display the map in routes and the error reported is “Mapbox GL not supported by browser“.  The solution presented to use the iPhone app works but given the limited display in an iPhone app on the iPad it is not really useful, you could just use a phone.Safari on iPadOS17 supports webGL as it did in the past, and the solution to get maps to render is pretty simple - on iPad with iOS 17.x1.  Go to Settings2. Search for Safari3. In the Safari section go to the last it

Hello,I'm reaching out to inquire about the data streams available through the Strava API.I have been working with the API recently and have found the available streams incredibly valuable for my analysis. However, I have encountered a discrepancy that I would like to address.When requesting streams using the following keys:  time, latlng, altitude, heartrate, speed, distance, grade_adjusted_speed, cadence, velocity_smooth, watts_calc, watts, grade_smooth, total_elevation, velocityI have noticed that most of the times the "grade_adjusted_speed" is returned, but the speed is not returned. Also it doesn't seem there is an option to retrieve "pace".I would like to inquire if there is a specific stream or alternative method for retrieving pace-related d

Is there any way to not show club and challenge joins in your dashboard feed.I would like to only see actual activities and posts there, I'm really not interested in what clubs anybody I follow happens to be joining, nor really the challenges they joi, and it just clutters up my feed, so I can't actually see some activities.

Hello, my data is not showing in pc browser version of Strava. I've searched the problem and saw that many other people have had the same issue and I tried some of the suggested fixes such as clearing cookies. However I have not been able to resolve the problem. I have the problem with Chrome and with Edge so don't think it is browser related. Any suggestions?

Every time I comment on a notable activity (such as a race) of another Strava user, my email inbox get flooded with comments from other users on the same activity, most of whom I don't know and completely uninterested in their comments. Most of these comments are simple congratulations.Is there any way to stop that? I have already unchecked a corresponding option for a push notification, but I still get emails. For example, after yesterday's race, in which I also participated, I received at least 20 such emails about someone who I don't know commenting on another person's race. 

On an activity where I ONLY use my Iphone to record on Strava (no iwatch or gps). After I finish the activity, it correctly shows right away on Strava with map and pictures and statistics. One day later, the same activity shows on Strava as a duplicate exactly the same but WITHOUT the map. Pretty annoying. Any solutions?

Has anyone experienced the Segments not appearing after an activity.My last 2 runs show 0 segments - routes i have done before.have tried looking into reasons why - but nothing seems to work 

Hello, any idea what these stats are and how they're calculated? Also, it shows "biggest climb of x metres" but you can't trace it back to anything?