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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4228 Topics
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kubejHub Starter
asked in Developers & API
Strava oauth username null

Hi guys, playing around with strava api and authorization using next.auth. I found out, that my account has username equal 'null' (e.g. curl -G https://www.strava.com/api/v3/athlete). Is it normal?

140
Jan_Mantau
Superuser
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rscottb2bHub Starter
asked in Devices and Connections
Apple Watch App and headphonea

Hi.  I’ve just started using an Apple Watch with the Strava App.  I run better whilst listening to music but for some reason the Strava App on the watch does not give its audio cues through the headphones and I can’t figure out how to set it up. if I’m listening to music it would be great to hear the audio cues through the headphones.   Any help appreciated thank you. 

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sonny4Hub Rookie
asked in Strava Features Chat
Route detail page doesn't show which Segments are starred anymore

It seems that the Route detail page (when you click on a Route under your Strava > My Routes) has changed recently, and doesn't display which segments are starred. You need to click a Segment to star or unstar. This worked just fine in the "old" (much better) version. Which is a BIG anoyance to me.With the old page, I could plan a Route, and then easily star Segments right on the page. Those starred Segments were then pulled over to my Garmin Edge. The new page makes this way more difficult. I would need to click on each Segment separatelly, and there are dozens of them.Futhermore, on the "old" (miles better) page, when you put your mouse over a Segment, it displayed where it is on the map. This feature is gone.Please, bring back the previous very good Route detail page.

6126
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RuiHub Rookie
asked in Devices and Connections
Using Strava on devices that don't support Google Play Services

Boa tarde Os smartphone Huawei P40 lite não permitem que se instale serviços da play Store da Google por isso fico privado de utilizar a APP Strava.  A equipa strava não consegue desenvolver um Apk ou no Gakery da Huawei para que possa instalar a aplicação no meu telemóvel? Só consigo utilizar o Strava no computador.  Obrigado Cumprimentos Rui Gomes Good afternoon Huawei P40 lite smartphones do not allow you to install services from the Google Play Store, so I am unable to use the Strava APP. The Strava team is unable to develop an Apk or Huawei Gakery so that I can install the application on my phone? I can only use Strava on my computer. Thanks Compliments

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KodltiHub Rookie
asked in Strava Features Chat
Incorrect Avg Power data by e-bike rides

I think AVG POWER on Strava by my e-bike rides is not correct (today 276 W; October 23 with heart belt 259 W) - it is too high and incorrect. When I am riding on non e-bikes, my AVG POWER is 130-170 W, I am not able to make 276 W or 259 W... It seems the avg power by e-bikes does not have correction by el. engine and batery? 

210
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CrapahuteurHub Starter
asked in Strava Features Chat
Affichage Pourcentage lors apres un run.

Bonjour Pouvez-vous créer svp, une fonction "" pourcentage actif "" ainsi on verrait, en analysant les données Strava quelle était le pourcentage des pentes lorsqu on déplace le curseur sur la trace du parcours réalisé 

70
Bryant
Community Manager
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sjnichollsHub Starter
asked in Strava Features Chat
App/Audio warnings when GPS points are being thrown away

I keep starting a trace, and then missing the first few KM of my runs without knowing about it till Strava DOESN'T give the first audio update at 500m.When I start the trace I get a "GPS Acquired" confirmation, as if everything is okay, but in reality the app never gets a GPS location from my iPhone13 that it is happy with.Strava NEEDS to make this clear to the user with a banner at the top saying "GPS data being dropped", or some such status.Further, if you have audio notifications turned on and it doesn't establish this is the state before you put the phone on standby and put it in your pocket, it needs to make an audio warning telling you every 10s.The user feedback is shocking, and it is NOT the fault of the poor GPS on the phone.If it did you could reboot the phone, etc, before you got anywhere too far in your run.

60
Bryant
Community Manager
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CMCanHub Starter
asked in Strava Features Chat
Getting GPX Routes from Segments

Is there still no way to export existing segments into GPX files? The only thing I could think of was creating my own route, but you can't seem to do that from existing segments. If I manually choose a start and end point, it doesn't accurately follow the trail. Thanks for any input!

14990
Bryant
Community Manager
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hophoffHub Climber
asked in Developers & API
Elliptical (crosstrainer) activity: missing cadence data

When we upload elliptical activity data to Strava as FIT file with cadence data, the cadence data is not visible in the Strava app. As soon as the activity type is changed to for example 'walking' in the Strava app, the cadence graph appears for the activity. So the cadence data is present in Strava, but it seems that by default it won't show for elliptical activities. Is this something you could consider to add? Other fitness apps show cadence data with the elliptical activities.

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erikdmitchellHub Starter
asked in Developers & API
Athlete Activities Auth Error

Hello,When I try to get a list of athlete activities, I get the following error: { "message": "Authorization Error", "errors": [ { "resource": "AccessToken", "field": "activity:read_permission", "code": "missing" } ] } Endpoint: https://www.strava.com/api/v3/athlete/activities?before=1689465600&after=1690070400&page=1&per_page=30 read,read_all,activity:read,activity:read_allI haven't worked on my app in a few months, but am picking it back up to get things finalized and cannot figure this issue out. Everything in the docs seems the same and this setup was working before. Any help is apprecia

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Community Manager
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qlefevreHub Starter
asked in Developers & API
Official strava list for UNIQUE_DEVICE_NAME

Hi everyone,As mentioned here in the documentation https://developers.strava.com/docs/uploads/part Device Mapping, strava maintains an official UNIQUE_DEVICE_NAME list for each wearable device.Where can we find this list?especially for Xiaomi: Xiaomi Smart Band 7, Xiaomi Smart Band 7 Pro, Xiaomi Smart Band 8, Xiaomi Smart Band 8 Pro, etc... ?Thank you

470
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Community Manager
Silentvoyager
Superuser
SilentvoyagerSuperuser
asked in Strava Features Chat
I don't get the new Strava Waypoints feature.

It adds a waypoint every time I click on the map. But if I plan a route on a complicated trail network and want to get the route exactly the way I want I need to click on the map a lot. That isn't different from how the route planning worked before. But now it inserts waypoint at every point I clicked at the map. But what's next? - I can't rename those waypoints. Names don't stick.- I can't remove those waypoints because that triggers the reroute. That's not what I want. - Waypoints don't propagate to Garmin. That was the main feature I expected.Basically, these are not true waypoints. They are more like anchor points that Strava calls waypoints. Waypoint is what I want to be notified about during notification. For example Garmin devices allow tracking distance remaining or ETA to the next waypoint. That's not what Strava provides with this update. In fact, as I can tell nothing has really changed other than entering a point by searching for it on the map.

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Strava
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jlrunsHub Starter
asked in Strava Features Chat
(RESOLVED) Strava Split Pace and Distance is way off

Recently, I've noticed my Split Pace and distance to be very off. At first, I thought it was my Apple Watch series 6 that was providing inaccurate data.  But today I ran on the treadmill where my watch and treadmill provided consistent data at a consistent pace, whereas when I uploaded to Strava, the pacing was all over the place by 20-30 seconds off of what the watch and treadmill were telling me. The total distance in the splits was also off by 400 meters, but the overall summary total distance looked accurate. The treadmill run / loading the activity onto Strava looks like it confirms the fact that my Strava has been grossly inaccurate when uploading the data off the watch. Anyone else experiencing this issue and any tips to fix?

17060
Scout
Sander11
Sander11Hub Climber
posted in Strava Features Chat
Display laurel crown when becoming the "local legend" of a segment

When I look at the activities of other people, I see whether someone has improved segment times, set a top 10 time, set a KOM time or whether this person has become a local legend of a segment.When I look at my own activities, I only see a trophy on the web with the number of my improved performances and whether I have driven a KOM or top 10 time. In the App, instead of the trophy, gold/silver and/or bronze medals of improved segment times are visible. If I become a local legend for a segment, I cannot see this.People who follow me will see this. They clearly see "Sander has just become the Local Legend of segment X".Now I can see in the app and on the website under my profile that I am a Local Legend on several segments, but why is that not visible to me in the activity where I became this, while followers do see it?Why is the laurel crown not visible next to the KOM, top 10 and medailles icons?

1954
Sander11
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ValtyHub Starter
asked in Strava Features Chat
Ahoj , proč se mi trasa ve strava ukazuje v mapě černě nikoliv červeně?

Ahoj , proč se mi trasa v mapě ukazuje černě , nikoliv červeně? Poté nikdo mapu nevidí , díky  TRANSLATION: Hi, why does the route appear black on the map, not red? After that, no one can see the map, thanks

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Jane
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VijenderHub Rookie
asked in Strava Features Chat
Hyperlink in Bio no Coming

I CANNOT PUT MY GROUP LINK IN MY PROFILE BIO, WHY SO?

4760
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spfbiker
spfbikerHub Rookie
posted in Strava Features Chat
Filter in the rankings based on the type of activity

Due to the different disciplines (mtb, road, gravel) and the different vehicles (e-bike, bike), it would be useful and coherent if the segment ranking were shown by filtering the results based on the type of activity (mountain biking, pedaling, gravel) and excluding (always) the performance collected through the use of electric or pedal-assisted bicycles to avoid distorting the results.

134
anchskier
Superuser
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JukdocHub Starter
asked in Strava Features Chat
Profile page privacy only me

Hi to all!!!!Please, from last versión many updates around privacy have been added in a good way (I think) but I miss some privacy in the profile page with the option “only me” to hide the annual kilometres to my followers/contacts….. securely some similar request has already uploaded, but I haven’t abled find it within the forum, forgive the inconvenience if it has been so.thanks and best regards.

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Samuel11Hub Rookie
asked in Developers & API
VERIFICAÇÃO

Migrated Content

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Scout
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transducerHub Rookie
asked in Strava Features Chat
Bug report: email on CR contains wrong information

I received an email that I got two CRs, but in reality I only got one. The other was a PR and outside of the top 10. Also the name of the user and the name of the segment are prefixed with numbers.I love the app by the way. Keep going 🙂

3270
Scout
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Tor11Hub Rookie
asked in Strava Features Chat
Miles in achievements even if metric has been set as defaults

Hi, In achievements:  where users get medals and personal bests etc. There are still miles (1/2 miles, 1 mile, 2 miles) even if users have "Metric" selected as the default in the settings. Now, users who selected metrics should not be forced to see miles anywhere in the app and vice versa. World standards for running are as follows: 400 meters. 800 meters. 1500 meters. 3000 meters etc. (100m and 200m for sprint)

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jochenHub Starter
asked in Strava Features Chat
Add Legend to this graph/chart

In this graph/chart at the bottom showing pace and heart rate, can you tell what is the pace and what is the heart rate? If the answer is 'no', then please add legends on the left and right axis accordingly to it please. Thank you.

10
Scout
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SteveReynoldsHub Rookie
asked in Strava Features Chat
See which segments you have in common with people on your friends list

It would be great to be able to compare all your Strava segments directly with someone on your friends list so you could see which segments you had in common. (This used to be supported by a 3rd party app so its doable). Cyclists are very competitive this would be a great addition. It would make it much easier to see what segments you have in common so you can try and beat their time. I think when this feature stopped working on the 3rd party app it was stated that it was a privacy issue. This seems strange as you only have people on your friends list that you want and you can block people ìf needed

1980
Scout
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adivarisHub Starter
asked in Strava Features Chat
Windsurfing speed in kn

Hello! I am using Strava for recording windsurfing sessions (amongst others). Although I have selected “metric”, the speed is measured in kn. How can I switch to either kmh or mph? Thanks, Aris

1400
Jane
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Wendy319Hub Rookie
asked in Strava Features Chat
Flyby

I’ve enabled flyby in the settings, via mobile app and tried via URL sit but I can’t get it to work?

890
Scout

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