Ask & Troubleshoot

I'm a free user and agreed to the data exchange between Garmin and Strava. However, I noticed that each time my cycling activity updates on Strava, it doesn't sync automatically to Garmin Connect. Is it because this feature isn't supported for free users?

Hello colleagues I have created a private club defined as "cycling".Several members have been added to the group. Unfortunately, I've recently noticed that some member activities are not showing up in weekly. I checked and the cycling activities that are missing are set as public, so it's not a question of permissions.Have you encountered such a situation?    Thanks.

So with my old Vivoactive 3 I would record my squash games as a normal run. Obviously the run map was irrelevant but it would give me the distance I ran/moved which I really liked. (Normally ended up being 3-5k depending on how hard the game was)However on my new Venu 2 if I record my squash as a run in the same way the map is always weird (one straight line) and only records me as having moved very little. Normally under 1k. I have switched to recording my matches as "cardio"However I really like tracking how far I've run in my matches. Any ideas on how to record the activity so it measures the distance covered? I assume its to do with the GPS not liking the fact you move in a very confined space in squash but seems weird the older watch recorded it fine whilst the newer one can't. Any thoughts or solutions much appreciated  

My Strava app on my Apple Watch disappeared. It works on my iPhone. The watch app on the iPhone doesn’t show the Strava app available to install on the watch. What’s up?

Hi all, I'm doing a fair amount of workouts that pre-load into my Garmin Forerunner with titles like "Tempo run 3x10" or "Endurance cycle" or whatever. When the activity syncs with Strava all I get is "Morning run". Is there a way to get the title of these activities (really just runs, rides, and swims) loaded over to Strava?

I was interested to see the new feature Custom Waypoints on Strava Routes! I'm wondering how an app using the Strava REST API can query for the custom waypoints.What I tried:A request to https://www.strava.com/api/v3/athlete/routes didn't show the custom waypoints I addedFrom https://www.strava.com/api/v3/routes/3153006196918182754 I don't see the custom waypoints eitherI was hoping I could use the custom waypoints to remind myself with things like "double check if this road should be marked private in openstreetmap." (That's the main reason I use my custom web app: it shows my strava route overlaid with openstreetmap layers for e.g. private roads, fixme tags, etc.)I don't think the official Strava Android app shows the custom waypoints either: I choose a route before starting recording a run, and the waypoints aren't visible yet.If there's some "developer roadmap" of when we can expect the android app and/or API to support custom waypoints, I'd love to see it!

Strava recently announced 9, yes, NINE, new sport types https://www.strava.com/clubs/231407/posts/23088067 Virtual Row was one of the new sport types announced - where is it? It's been almost a week now since the announcement and virtual row is nowhere to be seen. Any update on when we can expect to have virtual row available given it was launched a week ago?

I log my strength training manually in the Strava App. Normally it's the same content except a higher weight sometimes. Is it possible to duplicate an existing manual entry and just edit the text description instead of create a new exercise every time? 

Hi All, Hoping you can help me.  I am starting training for a marathon and want to do a lot of zone 2 training, in an effort to improve the speed I can run at whilst remaining within zone 2. At the moment I am using the Strava app on my Apple Watch and using the inbuilt apple watch heart rate monitor.  However, I have read a lot of articles online that says the HR monitor on the apple watch is not very accurate.  As such, I am looking at purchasing a seperate, dedicated heart rate monitor. My question is:  If I do buy an external monitor, can I sync that to the Strava app on my apple watch, so that I can actively monitor my HR during a run?  Or will the Strava app on the Apple Watch always use the built in HR monitor? Any help with the above and advice on which external HR monitor to use, would be much appreciated!  Thank you in advance.

I joined a group which got me more Kudos – which certainly helps with motivation – so I Followed people in the group. But now Strava is not allowing me to follow more athletes it seems. I’m pretty sure I’m under 2000 I’m following… most likely just a couple hundred. Did I reach some sort of a limit? Does the system think I’m a bot? Do I have to unfollow someone just to follow someone else? Thank you EdieBrooklyn

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Hi,Please kindly advice if it is possible to add heart rate to existing activity? From unknown reason my heart rate was not synchronized in my last activity (I assume some problems with my equipment, probably solved now). And now I have two separate activities. One where are all data (GPS, pace, cadence, etc) and second one only with heart rate.Question, how can I add heart rate to existing activity with other data? I have heart rate in seperate .fit file.Thanks,Krzysztof 

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Good evening, I made a mistake in making the annual Strava subscription, by mistake it was uploaded to an account that I didn't even know I had and that I don't use anyway. I asked for help in the Strava chat but no one answered me. Can I do something? ?can I move the subscription??? in the meantime I have suspended it on that account.....or should I resign myself to having lost the money???

I have been unsuccessful getting these two apps connected. I made sure there were no existing Peloton accounts linked to Strava and the Peloton support team says the problem is on Strava’s end. Any ideas of what to try next?

Hi,  I am devastated, pushed myself to get a PB. Strava hasn’t given me anything for it? I didn’t pause I ran through 5k to make sure I went over? My Apple watch is showing a pb In achievements at 5k 22:30 but strava is showing nothing?   

Hello I turned on my bike retire, it is possible to restore it ?

Is it possible to add sound to third party workout imports?For example, Nike Training Club's videos do not include audio when the workouts are imported to Strava. 

Would like to see Strava offer custom stats feature so athletes can add for 800m, 400m, etc...

hi i want to merge 2 accounts which i have . One of them is already active and i upload there all my activities . I pay to activate my account from my mistake to an other with i make with my another mail. How i can merge these 2 accounts because i dont want to lose my money 

Hi there,  There is a path near me which is designated as a public footpath, but Strava is happy to route cycling routes down it - in the UK there is a distinction in law between bridleway/byway (cycles allowed) and footpath (cycles not allowed). I had a run-in with the landowner yesterday, and they are well within their rights to insist that no cycles are allowed.  I understand that Strava uses OSM data but this appears to be correctly tagged as a footpath only (see screenshot below) - implying the data is not being correctly grabbed, or the Strava base map needs some kind of refresh. I wonder if there is a way to ensure that Strava does not route cyclists down here in the future.  FWIW - whether or not this path is appropriate to ride on is irrelevant, the distinction is made in law. I feel there is a delicate truce that must be maintained between landowners and the public regarding access rights and path designations in the UK. Proof of ability to route down this

The current algorithm that determines Top Sport for Year in Sport is inaccurate. I walked 200 miles this year, and ran 1,800 miles--yet my "Top Sport" is walking. The reason is that my runs are split up between "Trail Run" and "Run" both of whose individual count of activities are less than the number of total walks I did since I typically go for a walk in the evening. You could fix this by either determining "Top Sport" by the number of miles NOT by number of activities, or if you are intent on counting activities, then count "All Run" instead of the subcategories. Either way, the algorithm is horrible and as a paying subscriber who ran 1800+ miles, one 100-miler, 2 50-milers, and 2 50Ks this year, it's reveals a lack of seriousness on your part to reveal to me that my top sport is "Walking" in the year in review feature. 

On a regular basis my 30min to 60 min workout session syncs as only a few seconds when I finish the activity, despite the full session appearing on watch.I am using a Samsung Watch, I initiate and end the session in the Strava app on the Watch.. there is never any issue with what is displayed in App on the Watch, however, when the activity is uploaded to strava, instead of the full session only a few seconds are uploaded. Very frustrating and I am sure I am not pausing sessions. Has anyone experienced this?

I have a number of routes on my Garmin 1030+ device that I want to be able to see on Strava. (These appear in my 'saved routes' on the Garmin.) Is it possible to push these to my Strava subscription? And if so, how do I do it? 

Tried several times this week to open my SPORT YEAR 2023 overview. it works the first 5 elements until the strava app crashes and shutdown. after the page „top 3% user“ i guess, that the next following page presents the 1st of my own data, but never showed up. did not find any support email to STRAVA. thx