Ask & Troubleshoot

Hello. I completed 2 Peloton workouts tonight and neither of them will sync to Strava. They usually sync automatically, but even after trying to manually share to Strava, the activities still do not appear. I saw a previous issue posted on here that said the issue is resolved, but that is not correct because I'm still experiencing it. Thanks!

Hi... When I log on and click dashboard to access my saved routes or to create new routes, the feature does not load??? I can access them on the mobile app with no problem though. Any ideas?  

It is a recurring issue since using the Google Pixel Watch 2 during runs.  After a couple of minutes (15/20), data stops being saved in my activity.  During my run, everything seems fine and data is correctly displayed on the watch (Heart rate, pace, kilometers) but once done, it looks like data is not saved to the activity.  It has happened multiple times, and this morning, close to 10k was not saved in my activity.  Weird thing is that final distance and pace seems accurate, but the map and heart rate tracking are way off.  Link to my activity is here if needed : https://www.strava.com/activities/10398148968 I read that it's due to conflicts with Fitbit that tries to auto-save the activity after a certain time so I deactivated the auto-save function, but the issue is still happening. 

So, I bought a used Garmin a few weeks ago, and I've just realised that I've now got an extra 300 or so workouts in my history, mainly in London, which is fortunately not somewhere I've exercised much 😂Do you have any ideas on how to delete them based on location, or perhaps the source device and them occurring before I got the device?I've been struggling even to find a place where they're all listed on the website; it was only the profile heat map that made it obvious I'd got a problem!

Hi,I went to sync my stryd with my strava account, which is also paid with my watch.  Its now doubled all the workouts.Is it possible to revert back to a previous data point.  The duplicates are for the whole year and are subtlety different that they are not being deduped, probably because of the GPS nature of the watch and only the data extract from the stryd pod.Thanks,Ashley

recently I did 5 rides on peloton in one day to complete the gran fondo challenge. My rides are there but the challenge doesn’t show complete. Why is this? 

Sinds vorige week berekend Strava het dubbele aantal kilometers voor activiteiten, wie weet hoe ik dit kan verhelpen. TRANSLATION:  Since last week, Strava has been calculating double the number of kilometers for activities, who knows how I can fix this.

An acquaintance pointed it out to me, but about six months ago, driving records from other countries had been uploaded.Could you please advise how I should deal with this situation? 

Hello,I've been running the past couple of months with my Mi Band 6 registering the running data. I synchronizes with the Zepp life app and this app synchronizes with Strava.The problem is, the tempo analysis in both apps are different. I want to know what is closest to the truth?  

Segue abaixo esta imagem como exemplo, estou conseguindo ter acesso ao meu token de acesso e também realizar solicitações das minhas atividades. Mas, o que não encontrei é uma forma de conseguir obter todas as parciais das minhas atividades. Alguém poderia me ajudar/orientar se é possível ter acesso via solicitação API do Strava. Se sim, me mande o link da documentação como exemplo, por favor. Obrigado! TRANSLATION: Below is this image as an example, I am able to access my access token and also make requests for my activities. But what I haven't found is a way to get all the partials of my activities. Could anyone help/guide me if it is possible to access via Strava API request. If so, send me the documentation link as an example, please. Thanks!

Is it time to have a chat about Strava, the company's ambivalence toward its customers?How many times do you get a canned response like this from a moderator and then a conversation is shutdown (aka Archived), meaning no further discussion can be had on the topic."Please understand that we  receive a very high volume of feature requests, and only those that align with our current focus can be considered.  Thank you for taking the time to submit your idea and we look forward to your continued engagement in the Community Hub" How about we continue to discuss, refine, sound-out an idea Strava. Wouldn't that help the "product team" decide to move forward or avoid an product idea?For reference, here's the original post:"Here's how to make more money for your company.....offer a tiered subscription!I genuinely want to pay you money for the lovely product you've made but the free subscription does 99%

Hey community, I did a 350km bike ride on Sunday and tracked it with my Apple Watch. As always, I then upload the activities manually via the import function in the app. My Problem: The workout is not uploading. I‘ve waited for ours and the icon is moving and moving and moving .. but no result or error is being showed. I guess the file size could be the problem here, but I can’t find a solution on what to do. Also the „export all data“-function inside Apple Health is not doing anything, so I can’t get the file manually from Apple Health (I guess there are just too many workouts to export, I‘m doing multiple workouts per day for a few years now). Any Ideas? BestJan

As the title says, the Training Log on my computer has gone haywire. All the other pages and reports are fine, just as they were in previous days. The Training Log used to show  each week across the screen. Now each item, titles, activities etc. are all in a single column down the left side. I have restarted my computer and tried everything I can think of in settings and have been unable to fix it. I don't know where the correct place is to post this. I've only been a member since early January. I appreciate any input I can get.

Hello,I'm using ActivityFix and I have created a rule that on the title add my average pace, it works but my problem is that pace is shown in the format hh:mm:ss which is very inconvenient, I was wondering if there is a way to show it in mm:ss Does anybody  know ?Thanks

I searched the documentation and couldn't find how I can access partial km information.Example: 5km run1st km - 4.562nd km - 4.593rd km - 5.104th km - 5.235th km - 5.43There is a way to list all activities for a given period and have access to the following information that I included in the example above.

Only option for activity type is commute. When will this be fixed? Can they at least add training and race? 

I'm not seeing the map at all on Chrome (123.0.6312.59 on Mac OS X 14.3.1) for create/edit/view of routes.  Using the developer tools in the browser, I see issues with cross-origin read blocking on multiple Javascript files: _buildManifest.js, _sshManifest.js, _app-4c08fa1e3bc6eabe.js.  (And I see those as 403 response codes in the network information for the page load.)

Tried 2 different laptops (Chromebook and Mac) and the 'create a route' section is not working. There is no map visible, the page just seems frozen. I've turned the computers off and back on again, but still no luck.Any idea to solve this? Never had a problem before

Hi! I started using strava again after summer two weeks ago but my phone keep restarting while running during an activity. This never happened to me before. Does anyone know a solution?

Bonjour, je viens d'acheter un garmin HRM-dual (capteur de fréquence cardiaque), je l'ai utilisé sur route avec un garmin edge Explore 2 et la fréquence cardiaque apparaît bien sur garmin connect mais pas sur Strava. J'ai aussi essayé sur zwift, ma fréquence cardiaque apparaît bien sur garmin connect (zwift est lié avec garmin connect et Strava) mais pas sur Strava encore une fois. Serait il possible de m'aider pour afficher ma fréquence cardiaque sur Strava.Bonne journéeTRANSLATION: Hello, I just bought a Garmin HRM-dual (heart rate sensor), I used it on the road with a Garmin edge Explore 2 and the heart rate appears well on Garmin connect but not on Strava. I also tried on Zwift, my heart rate appears well on Garmin Connect (Zwift is linked with Garmin Connect and Strava) but not on Strava once again. Would it be possible to help me display my heart rate on Strava? Good day

I'm using Strava for a long time without any issues. Yesterday was the first time where I added two people to a run. Everything worked fine. Afterwards one of those persons deleted this activity from theirs. Now I have the problem, that my app doesn't work anymore. The home tab tries to load activities but stays white. When I reinstall the app and login at least the activities show for some time, but when I want to try to record a new activity, the map is black. Also if I open the map of an existing activity it is black. When I close the app and open again I'm back to the beginning -> No activities load, the screen stays white. I already deleted the activity which I suspected caused this behavior.Device: Google Pixel 8 Pro with latest software updates. 

Hi I am still having issues with my rides uploading .I have  a Garmin edge 830 and until 2 weeks ago was working great , complete ride - save - then it automatically uploaded to Strava .then it stopped . I followed advice and deleted Garmin connect then reinstalled, this never worked .i I had same issue with Apple Watch - tried using Strava that way - also still not uploading.Advice I was given was log into Garmin on a pc save ride then upload to starva .this isn’t practical and defeats the object of a portable device .please can someone help ?

I have my Strava feed set to "latest activities" so that I can scroll through and kudos to everyone on my feed. This works fine for activities, I kudos them and never see them again. But any kind of "post" whether it is from a club or individual shows up over and over and over again even after I have given kudos. I don't want to see the same club post in my feed every time I scroll Strava, this has resulted in me just leaving any club that posts regularly because I got tired of having to scroll past the same post 5-10 times in my feed.   I request that if a person has already given kudos to a post, don't show it again outside of chronological order. If you want to keep showing me stuff I haven't given kudos to in case I didn't see it, OK that makes sense but the current state doesn't seem to make a lot of sense.

In the section where it shows splits I am wanting to know what GAP time is. Today is the 1st day I have got these times along with my pace.  I am wondering how it is calculated. Thanks

Hi, can anyone guide me about Strava integration in iOS mobile application? I am facing some difficulties while trying to authenticate the user with strava. I tried the sample code but didn't get desired results with it.