Ask & Troubleshoot

When I start Strava on my Google Pixel Watch 2, it searches for GPS, but is not able to get a fixed GPS. I have kept on several times and for several minutes without any success.  GPS position is allowed and the GPS is set to accurate position. Would be extreme grateful for any help or hints to resolve this issue. NB! Fitbit and Maps get the position within seconds.

Is the home feed/dashboard now limited to 50 activities before it says "No more recent activity available"? 50 activities is rather low limit. It seems to keep getting lower and lower. What will the next limit be? 25 activities?

It seems odd that the graph below for the yearly goal shows only 11 months and January is excluded. The labels under the graph show Jan where the data for February is. See the picture below:Any progress starting from February 1st is shown properly on the graph and you can see whether it is below or above the goal line. But anything logged in January is shown as a dot at the beginning. That seems like a really odd design.Also, I should mention that if the goal is exceeded at the end of December, that doesn't fit on the graph because the top of the graph aligns with the goal line.  

Hi! I want to create a challenge. 10 km per week for 12 weeks period. How can I create this? Based on below, I would assume the counter does not reset every week.  As of now I've created: Group Challenge --> Most Activity --> Distance --> Kilometers --> Run --> Start date + End date (12 weeks) --> Name & Description.  Appreciate any input, 

I see in the activity tab yearly stats for running, cycling and swimming. But I want to know how many times I went surfing. How do I see that? 

Is it possible to create a challenge where i challenge each group member to complete a goal, ie everyone complete a 5k, and at the end i can see who all completed that distance in a single run/walk? This is for a sports club! I just want to post a weekly 'challenge' ( and be able to check everyone off easily!!)

Hi,Subscription level: SubscriberGoal: As a user, especially the one paying, I want to create a group challenge that offers a group goal and shows a leaderboard. Roadblocks & examples: As a user, I currently cannot create a challenge that meets these needs. It is possible to create a Group Goal challenge, but that one doesn't show a leaderboard. Similarly, Strava offers the Most Activity challenge which does show a leaderboard but where participants do not work on a group goal. Earlier conversations on this topic: I found one conversation called Group Challenges User Interface that is similar to the problem I pose above, but where the accepted answer is not satisfactory in my case. Thanks in advance for any help,Thorsten

It’s great that Strava offers McMillan training schedules, but it is frustrating that those are on accessible on the website and not within the app. Ideally, they would be customizable for all race/run distances and frequency ;currently they don’t offer 10 mi and when you select 2-3 runs a week, it gives you a 4 run schedule. 🫠.)Also, I’d love to be able to integrate this with a calendar so that I can adjust my runs per my schedule. 

Hi all, lately I've been noticing anomalies in the power data in Strava for a workout from Zwift. This has now happened a few times, only with Zwift workouts.When I train outside with my Favero power meter, it works perfectly.This is what happened:- Export workout from Join to Zwift- Workout done in Zwift, activity is uploaded to Strava, TrainingPeaks, GarminConnect.The power data in Strava is very different from TP and GC. Especially for the 10-50 second intervals.I'm following a training schedule from Join, which reads the wrong data from Strava, so it doesn't rate my workouts correctly, which makes pretty annoying.I have attached screenshots from Zwift, showing the correct values. TP and GC also show the correct values, but Strava does not. I've already removed the activity from Strava, and added the fit file from Zwift again, but with the same results.Using: Elite Direto XR smarttrainer connected via Bluetooth to Zwift on Apple tv. Powernumbers for longer intervals look OK, bu

Hi!I am using Strava a few years now, and I have some older activities that had the elevation corrected by the old feature when you clicked over the elevation value and corrected but I am seeing that the values where very different from reality. I want to re-run the elevation correction with the new feature but clicking the 3 dots menu I don't have that option. How can I do it without exporting GPX, reimporting and loosing all comments and kudos?

I recorder a ride this morning on my Edge Explorer 2. It synced fine on Garmin Connect (and a map of the ride is visible both on the device and on Garmin Connect), but no map is showing in Strava and no segments are matched. Even more strange is that the activity still shows “Matched Rides” and if I select “Save Route” in the menu, the full map of the ride appears and can be saved as a course!Any ideas how to fix?

I'm calling athletes/{id}/routes in swagger and receiving a 403 error. I have successfully authorized myself with read_all permissions. FWIW, everything I try in swagger returns a 403.

Recently I was riding and every time I completed a mile, the elapsed time for the mile would pop up at the top of the screen.  However now I don’t see that anymore.  I love that feature and want to know how to enable it again. 

I'm having difficulty erasing my location information from the profile -> location. Despite attempting to set it as blank, it keeps reverting to the previously entered location.

As of a few days ago, my audio notifications have stopped working. Strava doesn't announce when I start or stop a work out or my miles. I am using Android on a Samsung phone. I have tried all of the following:- Reboots- Uninstalling/re-installing Strava (with reboots)- All 4 volumes are up- Matching my Text-to-Speech language with my system language (English on both)- Turning off and on the audio cues for miles and start/stop- With and without headphones. I hear other notifications, such as texts in both cases Any other ideas?Thanks,Tim

Hi there,When sending a .gpx file through https://www.strava.com/api/v3/uploads route, my moving time is identical as the elapsed time. In the .gpx file, there are clearly timestamps that have power, cadence and other data as 0, where I literally stopped cycling. In the graphs, I see that power data is correct for that period, but still moving time is equal to elapsed time. Is there something I'm missing in the Upload API? Will happily provide gpx files if needed.Best regards,Marijo

Hello Strava Community! I rode 6600 km this year, with a part of this kilometers done through commuting. I am curious to know which part has been achieved through commuting, and which part achieved through "standard" ride. Is there a way to compute / display this information easily in Strava (mobile or laptop version)? I have been looking for it, and the training recap is weekly, not doing a total of km for a given year.Thanks for your help, and let me know if my request is not clear! Gilles D.

Good morning all, I have a Galaxy 5 Pro watch and I want to know if there is anyway I can get it to vibrate on every KM I cover. My old Galaxy sports watch had this feature.  

I'm super curious how developers are bootstrapping their data.When starting a new app, I want to bootstrap my database with my personal history. So rather than simply leveraging webhooks, I want to first read in past events. This is impossible with the current rate limits. What do most people do to solve this problem?Thanks!

When I start Strava on my Google Pixel Watch 2, it searches for GPS, but is not able to get a fixed GPS. I have kept on several times and for several minutes without any success. GPS position is allowed and the GPS is set to accurate position.Would be extreme grateful for any help or hints to resolve this issue.NB! Fitbit and Maps get the position within seconds.

I ride 2 Mountain Bikes but can only set one of them to default sport "Mountain Bike". The moment I try and set the other bike also to default "Mountain Bike" the first bike default is "Blanked out". Why is that?Also, for those of us who travel regularly and use a hotel stationary bike it would be cool to have a bike type option "stationary bike".And while I am at it, I also ride a "hybrid flatbar" which is neither road nor mountain, can there not be a "Hybrid" type option. 

My “routes” continue to show that I am “offline” and won’t load anything, and won’t let me create a new route. Tried deleting the app and turning off/on phone. Suggestions?

Very often when using Strava and linking outside in anyway it has way too much friction. 1. sample 1 -BWR announces a new segment and posts the link. Upon click of link asks me to download app. It’s already downloaded. I click get app. It redirects me to the app, but to my feed,  it the view of the original links. Fix this. 2.i post a Strava ride on instagram. People click it. They get the same login/ redirect issue. if you platform wants to grow and stay relevant make it easy to post and share. Outsiders need to see some of the inside before experiencing high friction points. Look at instagram. Let’s you land on content then after time/ actions asks you to login. asking for login and being high friction before social value is exchanged deters both posters  from sharing and lookers from seeing. 

I developed a web aplications where i can check the distance and deliver the medals to the riders who complete the distance but yesterday the client_id is not allowed to get the data from the post consult in the api, can you help me to know if is posible use the api to this objetive? thanks very much

Howdy folks! I have an issue I simply cannot figure out. I am trying to stream data from an activity. I am using postman to test my queries. As we can see, the activity is real and works. The key has read all and read permissions for activities via scope=read,read_all,activity:read_all,activity:read,profile:read_allHowever, the stream query is not working. Any insights would be super appreciated.