Ask & Troubleshoot

Hi!First of all, congratulations on all the great work you are doing; it's amazing! We are delighted to be integrated with Strava, as it greatly enhances our user experience.We are managing well with the rate limits, but the one that concerns us the most is the Athletes Capacity. Currently, we already overcome 50% of our maximum capacity, and we are still in the Beta phase. This makes us a bit anxious because we don't want to provide a poor user experience for our athletes when we reach that limit.I apologize if this isn't the appropriate channel for addressing this "issue", please tell if we should follow any other path.Best regards, 

Hello!I just got a HUAWEI Band 8. I synced it with both Strava and Komoot in my account.Today I went for a test walk, but nothing shows up on Strava. What more do I need to do?Thanks in advance! 

Hi, when I create a route in Strava, Starred, I find  the route on my Garmin gps under Strava routes but I cannot start it. I get the message “trouble connecting to the server error code 2050. Anyone any idea ? Ilse 

Does anyone have insight into why my request might be failing? My access_token is indeed expired

I would like to see if its possible to delay the start of timer when starting a ride. With cold weather starting in the northeast i find using gloves j need to wait to put one on until i hit the start button. it would be nice not to have the timer running before i actually start pedaling.

Hi There,I'm wondering if there is a feature where you can review commuting statistics:  I.e. on the number of trips marked 'Commute', your commute Km travelled, and CO2 saved in a particular time period?ThanksCharlie

Does anybody know how to disable the new "Nice work logging an activity" notification? I don't need a pat on the back every time I complete an activity.

Hi there.Since this morning I have been getting Error 500 from my calls to get the club activities. It has been running smoothly for the past 22 days but suddenly today I am facing issues without any changes to programming, code or how it is used. I have checked all the access codes etc and they are all correct.This is the most important few days for the project which finishes on Christmas day, so I really need to find a fix for whatever has happened

I have an Apple Watch S8  GPS only but I cannot get it to track GPS data either from the Strava app or native Fitness app. All other stats appear to be okay but not sure that they might be inaccurate due to no GPS tracking?

Can you please update the clubs documentation at https://developers.strava.com/docs/reference/#api-Clubs. The data returned does not match the docs and there is some limit to the pagination effecting the number of activities that can be returned. Many users ran into both these issues and posted on the old Google groups.Hopefully when you document these it will become clear this endpoint needs to be improved as it's currently of very limited use.

Hello,  I record my rides two ways: 1. Using the Cyclemeter App on my phone. This automatically uploads to Strava (I can change this).  2. Using my Garmin.  Frequently I will want to change the Cyclemeter data for the Garmin data. Is it possible to do this *without* creating a new activity, but by only changing the data for a given activity [and keeping Photos, Kudos, etc that may already exist]?  Thanks,  - Peter

Is there a way to compete only with mtb bikes on the same segments. There is no possible to get e.g QOM  if I compete with gravel or road bike

Hi there, I have loved using Strava as a tool to link my heart rate activities to my Fitbit!! but since I got a new watch the Strava activities will not populate to my Fitbit watch or app. I have tried revoking access and the trouble shooting tips but nothing is working .

I have been having trouble since yesterday with uploading my activities from Wahoo or Wahoo Systm to Strava!  It says everything is enable and authorized and connected but I keep getting a “share failed” message when it tries to upload!  Please help!!!  

Can't anyone help me?

I subscribed to Premium mostly for the extra features. But I find them not very user friendly.  I've searching on how to display my Fitness & Freshness score somehow easily, so I can be reminded about it on a daily basis.Since is no available via API, would anyone here know where I can find an alternative?Thanks

I would like to be able to compare my historical run activities in flyby mode. In the same way I can see other runners in flybys, I would like to see my matched activities.Is that possible today?/Peter 

Hi,Has anyone tried combining a continuous glucose monitoring biosensor with Strava to see how glucose is impacted during activity?It would be interesting if this could be tracked within the app privately to see the impact during sprints/long distance training. Check out this article from Abbott: https://www.abbott.com/corpnewsroom/strategy-and-strength/abbott-launches-first-glucose-sport-biosensor-for-athletes.html

Since end of November, Apple Fitness workouts are not shown anymore in Strava.I double checked the permissions, relogged int Strava, resetted permissions, it just doesn't work anymore.I can see the workouts in my history and can also try to reuplad, but they are not shown anymore since end of november.Latest versions of iOS (17.2) and Strava are installed on my iPhone. Any suggestions?

Hi!! I love checking out my status and updates and go to give myself a thumbs up and it won’t allow me to. I love giving  myself kudos and wish that was an option!  

I've been getting back to my Peloton morning rides and have both my Peloton synced up to Strava as well as my Samsung Health app. Lately, when I ride my Peloton, my Peloton workout automatically syncs to Strava just fine. However, when I open my Samsung Health app, it doesn't show up. I've waited for up to an hour or two for it to sync from Strava to my Samsung Health app, but it just doesn't get there. I can go into my Samsung Health app setting and toggle the Strava service off and then back on again and it'll sync almost immediately, but it's kinda annoying to have to go into my Samsung Health app and toggle my Strava connection off and then back on again to get my Peloton workout imported properly. Any thoughts on why it might not be automatically syncing from Strava to my Samsung Health app? It used to sync automatically when I was riding about a year ago, so I'm not sure what changed other than some sort of update may have broke it...

Hi all, I have been having an issue with uploading activities which I have recorded on my Wahoo Elemnt which are stationary indoor rides. The Elemnt file is fine, showing the correct duration of the activity and the accompanying power and hr data. The file aslo uploads to TrainingPeaks fine, correct duration with power an hr data. The issue is that when the activity uploads to Strava, Strava only displays around 15 minutes on a 1 hour ride, and all my intervals are missing or incomplete. I am immagining this is Strava viewing the file and cutting out sections of the ride where the GPS data from the Elemnt shows no movement, however I have no idea how to get Strava to stop being "clever". Does anyone have any experience with resolving this issue? Thanks in advance,

I subscribed to Premium mostly for the extra features. But I find them not very user friendly. I have to either go to the browser and find the page, or open the app and navigate a few steps to find F&F. Would there be any way to find my fitness score or effort via  widget or notification or even API request?The app could give some daily report to help you train more or less. Counting kilometers is really not useful.Thanks! 

I had Samsung galaxy watch s3 frontier which was on tigen os and I had an awesome watch face showing the weekly progress graph, but now I am using Galaxy watch 4 which is on WearOS ,and the watch face isn't available , why is that??   here the watch face which isn't available in Samsung galaxy watches which runs on WearOS, please add this watch face to WearOS ,

Hello Strava Community, I am writing to inquire about the capabilities of Strava in tracking static activities, particularly those involved in cleaning homes or offices. As part of my daily routine, I employ cleaning activities, and I'm interested in using Strava to monitor and record the physical efforts involved. However, I am doubtful whether Strava is optimized for tracking static or non-traditional exercises like cleaning.If any members of the community have experience using Strava to monitor activities such as cleaning, I would greatly appreciate your insights. I am particularly interested in understanding how accurately Strava can capture the energy expended during these static tasks and whether it provides meaningful data related to such activities. Thank you in advance for taking the time to share your knowledge and experiences.