Ask & Troubleshoot

Hello,We are noticing that we are reaching the limits in terms of read frequency and the number of athletes currently connected to our app based on the API.How can we increase this?Kind regards, Wouter

Hello, I have a Huawei watch that synchronizes with strava, but I usually cannot check heart rate in strava. I thought it was because I didn't have a strava subscribtion so, simply, strava wasn't showing me the data. However, I have just started a 1 month free trial, but I still can't see any heart rate info. Does anyone knows if heart rate from huawei can be uploaded to strava? Thanks a lot, regards

Hi, I am currently training for a marathon and using Strava to track my runs on my Apple Watch. The trouble I am having is that my plan has specific paces it is telling me to run at during my runs, and Strava on my watch during my runs only tells me the Split and my Average Page. So if I have run for 5 minutes for example, I cannot see the current pace I am running at. Can someone please help me with this.

Hi there!I'm retrieving my latest run with the following endpoint: /athlete/activities and then the method "getLoggedInAthleteActivities". This works well, but I don't get the same response as the sample response given there. I don't get anything back from my heart rate information. Is this a permissions thing or am I missing something?

I track two types of exercise in Strava, Cycling and Swimming.On the bike, I simultaneously use a power meter and a Polar H10 heart rate monitor.  My understanding is that Strava uses these two inputs to "calibrate" a Training Impulse estimate based on Relative Effort so that can be used for the times when I ride without a power meter or do something other than cycling.My Fitness and Freshness page is set up to use both, "Power and Relative Effort."When I bike, my power-based Training Load (which gets used directly for Training Impulse) is always about 0.7x Relative Effort.When I swim, I wear a heart rate monitor and Strava calculates a Relative Effort.  I expected Training Impulse to be about 0.7x Relative effort for the swims, because that's what it is when I bike with power meter and heart rate monitor.  TSS is always smaller than RE on the bike.  But I see the opposite result.  From swimming, the "Training Impulse" is always about 1.3xRE.When I bike, TI<

Hello,I've encountered an issue when uploading TCX files through code, where the splits view and calorie data aren't displayed on the website, despite these details showing up correctly when I upload the same file manually through the website.Here's what I've done:Initial upload via code: When I upload a TCX file programmatically (using code), the activity appears on Strava, but without splits or calorie information.Manual upload for comparison: To ensure the issue wasn't with the file itself, I uploaded the same TCX file manually through the Strava website. Interestingly, this time, both splits and calories were visible.Verification process: I took an extra step to download the activity file that I uploaded through the website (whiich showed splits and calories) and compared it with the original file I was trying to upload via code. Upon comparison, both files were identical, confirming no difference in the data.This situation leads me to believe there might be a difference in how fil

HI,I'm currently looking into using the strava api to export my activities to Gpx/Tcx (or any other format that suits my needs) because Garmin doesn't offer such a service / api. When looking into the data and comparing an activity from Garmin, exported in TCX format, with the data I can collect using the streams/laps api I noticed a few things?1. The start/endindex of the first lap sometimes seem to be 0? Why can this happend and how should I deal with this? Since the lenght of the lap corresponds with the length found in Strava/Garmin ui.2. The endIndex of the last lap doesn't correspond with the last index in the stream data? F.i. 1980 for the size in the stream. 1956 in the lap data?Can someone explain to me why this could happen? And how to work with it?

Has anyone had experience of content not showing on a PC? We can see all the drop down options such as activities and profile but then when the option is clicked there is a blank page. It’s only the one PC but it worked until a couple of weeks ago. We haven’t changed anything on the PC.It works with both our profiles on other devices such as iPad and laptop. Any thoughts please?

Hi over the past couple of months on my runs and walks my strava GPS keeps cutting corners, this results in my distance and times being off. I have tried reinstalling and at the other stuff is says on the site to do but none of it works. Does anyone have a solution for this please 🙏. 

 For some reason I haven’t been able to comment for the past 24 hours on activities. A message reads, “rate limit exceeded”. It is working again now. Thank you, Strava. 

Hello,I'm trying to load data from a segment `/api/v3/segments/[id]` that gives me a "Rate Limit Exceeded" error.However, the quota does not seems to be reached: I log the usage and I get something like: Instant usage: 75/600 - Daily usage: 4392/6000.I dig into the logs and it seems that it stopped working at half the quota, 3000/6000.Is there any other limitation I'm not aware of?

Has gear-related data that is retrievable by APIs been updated since the default gear by sport update (https://stories.strava.com/articles/set-default-gear-by-sport)?I was expecting that the data returned by getActivityById would have gear > primary set to True if the gear used is the primary gear for the activity's sport type (or at least, if that gear was primary for that sport at the time of creation of the activity). However, I'm seeing primary still set to False in that case, so I'm wondering if that field refers to a now defunct global default setting for gear. How can I retrieve whether gear is primary for a sport type with by API? 

Strava is interpreting the open water swimming data from the Zepp app differently from what it should do. Can it not translate the data correctly?Zepp shows it correctly but Strava shows it incorrectly. 

Hi, from my last few Zwift rides, the power data is not displayed in the analysis page in the Strava app. The data is present when opening the analysis tab on the website. How to get this visible in the app as well?

Hi, I am trying to implement Strava webhook but I need to call the subscription API first to create a webhook subscription. I keep getting the following error for some reason even though I am doing everything according to the webhooks documentation:{    "message": "Bad Request",    "errors": [        {            "resource": "PushSubscription",            "field": "callback url",            "code": "not verifiable"        }    ]}This is my callback url:https://app.6amrun.com/api/1.1/wf/strava_webhook_live

I recently started using a Cycplus M2 GPS that uses XOSS to upload to Strava.On my activity pages using this device the device is not listed.I've preciously only used Garmin devices and they always show the device used.Is there a reason that this new device is not displayed?Is it due to Cycplus/XOSS not including it in the file? Or Strava not recognizing the device?

I would like a faster method of querying a detailed representation for a list of Strava activities. I can make a single query via:/activities/{id}However, I have 1000 activities and need to make a seperate call for each acitivity id. And this takes too long.It would be nice to be able to query on a list of activity ids. Is this possible?Side note: The same question was stated nicely on another forum. I did not write it, but will link for clarity.

Hello. Wondering if it has ever been suggested to make a way to have your activities be non-public, yet still be able to be part of the leaderboards? A lot of the fun of Strava is segments. I hesitate to not make my activities public because I like being part of the segment leaderboards. I feel like I have to choose between safety and fun (and one of the biggest draws to the app). My suggestion would be to give an option to have your activities private but still participate in segment leaderboards, etc. Anyone else agree?  

When I go to any segment page on the Strava website (e.g. https://www.strava.com/segments/4471375) and scroll down to the leaderboard, any filtering request that I perform times out and is unable to be performed. The leaderboard filtering is a premium subscription feature. For example, it times out when I click "This year" in the left column (to filter by results this year) or "My Results" (to see only my results). It also times out when, in the top column of the leaderboard, I change "All-Time" to any other period (e.g. "Today"). Any filtering I try to perform greys out the leaderboard permanently, as it times out and fails to update, forcing me to refresh the page. I've replicated this on multiple browsers (Chrome, Brave, Edge). This bug has persisted for at least several weeks.

I created a post here a week ago about not being able to record an activity on my watch.  Jane helpfully transferred the question to a support ticket, but then marked the question as "solved".  Transferring it to support is not "solved".  In particular, support have got back to me and explained (I haven't tested yet), that the problem occurs if you have never recorded an activity that included GPS data.  Once you have recorded at least one activity with GPS on the watch then all will be well.So I thought I'd put this in a new post, so that others searching for that problem will be able to find THIS solution, rather than the "transferred to support" solution.

Hello,I created a website to show my activities on my website.This works great. It shows a map with my followed routes.But is it possible to hide my activities on the strava-app itself and not on my website?So only myself can look at strava and other strava users can only look at my website?Thnx in advanced.

New to the forum so apologies if in the wrong placeMy downloaded routes won't load once I'm out in the middle of no where with no Internet. This keeps happening. I can't even see my list of routes anymore to open the downloaded one. It just tells me there's a network error and can't load.  Surly there's an option somewhere to see the downloaded routes while offline?

Hi, I would like to know how to make a query on a segment using the API, and how to filter with the parameters that appear in the sorting table. For example: https://www.strava.com/segments/16956881 

I have a power meter, so I can see the total work number (in kJ) as I ride my bike. Unlike "calories burned", total work should be a fairly straightforward calculation from the power numbers in Watts (it's a discrete time integral). Once the ride is uploaded, Garmin Connect numbers agree with what the head unit was showing. However, the Strava value for total work is usually 2-4% lower. Any ideas why?

There’s a bug in the iOS app:Settings > Push Notifications > option Comments on Others’ Activities > disableThis doesn’t turn off notifications for comments on other people’s activities - I keep this disabled but once I comment on someone else’s activity, I am still being notified about new comments.This makes me think twice before e.g. congratulating someone on a great achievement as I don’t want to be hit by a surge of notifications that I’m not interested in. I’d be happy to comment more and encourage fellow athletes, but this bug is stopping me.