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Devices and Connections

Tracking your progress and reaching your goals, one activity at a time. Whether it's troubleshooting an existing device or looking into purchasing something new, find the insight you need from athletes just like you.

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  • 4,148 Replies
1019 Topics
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jerryjinHub Starter
posted in Devices and Connections
Strava app was banned in China iOS App store

A few days ago, Strava app was banned in China iOS App store, is there a way for iOS users to install strava?

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Jane
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JussiHub Rookie
asked in Devices and Connections
Strava is having trouble correctly uploading swimming activities from Polar Vantage M

Hello, when I upload my swimming activity from Polar Flow to Strava I always encounter the following issue. The swimming distance on Strava is consistently one meter shorter and Strava always includes the rest time in the total activity time. This results in inaccurate time and distance data. Is there a solution to this?

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KAlintonHub Starter
asked in Devices and Connections
Error 403 connecting Sole+ to Strava

 I’m trying to upload an activity from my sole+ account directly to Strava through their app but get the attached error message, any idea how I can get this resolved? 

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vasgko2Hub Rookie
asked in Devices and Connections
Android 13, Strava app version 351.18 (1234809) GPS recording issues (walk/hike)

Good morning to everyone. I have a problem with Strava app and I want to ask if anyone else has the same issues. I have two smartphones: Redmi Note 9 Pro, Android 12, Strava app version 351.18 (1234809) and Realme 10 (RMX3630), realme UI 4.0 /Android 13, Strava app version 351.18 (1234809). On the Android 12 phone which I used in the past 2+ years, all recordings are accurate. On the Android 13 phone though, my cycling recordings are correct but my hiking/walking activities are almost 20% longer than normal. Looking at the activity map, I can see that I am walking in small loops (like a drunk person) and there are no straight lines between points which would indicate a gps signal loss. I have tried with or without connecting sensors (in-app choice when you start an activity and press the cog), battery optimization is disabled for Strava (the app has full authority to use all the resources and restart itself automatically and no "sleep" mode either). I have enabled the "use precise

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sdschae95Hub Starter
asked in Devices and Connections
Discrepancy with calories burned

Hello. I'm writing about a discrepancy with "calories burned" on my latest Strava activity (I will insert screengrabs) and hoping someone can help me. For context, my Strava account is linked to my Fitbit account and automatically uploads my runs into Strava from the Fitbit app. I went on a three-mile run today and my Fitbit is showing 318 calories burned, but when the activity was imported into Strava, the calorie count displayed is just 30. Is there a way for me to manually edit the calories burned for an activity in Strava? Help (this is driving me nuts)!

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humblpirateHub Starter
asked in Devices and Connections
google pixel watch not connecting to GPS

I keep starting activities from my watch and it shows that it is finding GPS but then it typically never finds it.  My watch definitely has GPS and is using it because maps and everything else work great.

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Bryant
Community Manager
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HgornallHub Rookie
asked in Devices and Connections
Run time cut short

My elapsed time is being shown as shorter than the combination of my splits.  The combination of the splits would be the correct time and agree to my Apple Watch.  The end of the run appears to be cut off.   I’m running the latest version of the app.A couple of pictures below to illustrate the point.  Elapsed time showing 20.45, when the splits add up to 21.07.  My watch actually had the elapsed time as 21.13.    

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Scout
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dadofmanyHub Starter
asked in Devices and Connections
unable to install Strava app on family member apple watch

Hi, I'm trying to install the Strava app for the watch under my son's account on his Apple Watch SE2. It's paired as a family member watch (not primary watch) on my iphone. The phone has the Strava app logged in as him. However, I cannot get the Strava app onto the Apple Watch SE2 so my son can track his runs. When I go to the Watch app on the phone, there is no option to install the Strava app like there is when looking at the primary watch paired to that phone. When I go to the App Store on the watch, Strava says it's purchased, but when I press on it, it says "Requires iPhone" and I can't do anything more.  All the OSes are up to date on both the phone and watch, and I've tried restarting the phone and watch several times.  The Strava app on the iPhone seems to be all setup to have the Strava app on the watch. I just don't know how to get the app onto the watch.  Is this because it's setup as a family member watch and not the primary watch paired to the iPhone? 

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Jane
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P-mac6Hub Starter
asked in Devices and Connections
Apple Watch

My workout app in Apple which I use for swim gives a completely different average pace than strava does for the exact same activity, how can I fix this?     

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Jane
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B145_2Hub Starter
asked in Devices and Connections
Connecting Apple Watch

 I have an Apple Watch SE version 10.5 and the Strava app isn’t on the App Store so how do I connect.

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Jane
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ThetomevansHub Rookie
asked in Devices and Connections
Apple watch not syncing - Private Relay

My apple watch was not syncing activities, tried all other suggestions of closing apps, turning off phone and watch.Turns out it was Apple’s Private Relay setting that was blocking the connection to upload.Turned it off, synced straight away.Sharing in case others have the same problem… 

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Jane
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RobathomeHub Starter
asked in Devices and Connections
Samsung Watch 6 Display

When recording an activity on the Samsunf Watch 6, the timer never starts and stays at zeroes. There is a heart rate  displayd byt the timer never starts. This is in an indoor workout  the workout is recorded Is this a fault?  

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Jane
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XlRHub Starter
asked in Devices and Connections
How to get heart rate from Google Fit?

Hello everyone,I have a (Oppo) Watch that isn't compatible with Strava, but Google Fit is. So I synchronized my heart rate to Google Fit and I connected Google Fit to Strava (the connection works because the activities are synchronized), but the heart rate doesn't work...Thank you in advance 

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Jane
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pomaláčHub Starter
asked in Devices and Connections
Strava on Wear OS4

I can't get Strava to stick to the watch screen on a Wear OS4 watch. After the time out, a watch face will appear on the screen. For this reason, the Strava application is practically unusable on the watch. Any suggestion how to solve it ?

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Jane
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N0m0nkeyHub Starter
asked in Devices and Connections
Bluetooth hearth rate monitor for phone app

Hi all, I'm looking for a BT HR chest strap that definitely works with the Strava android app on a phone (Galaxy S10).I tried googling, but only found things that don't work (Garmin HR Dual, Polar H9).I only take my phone running and just want to register my hr in my workouts.Thanks in advance!!

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Jane
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PawelRoHub Starter
asked in Devices and Connections
Apple Watch and Byton

Hello, I have a Bryton bike counter and an AppleWatch. The bicycle computer has cadence and speed sensors. Strava collects my data from Bryton. Is it possible to synchronize the heart rate from the watch and the data from the meter so that they are visible on Strava? Currently, my calories are much lower on Strava than on the watch training app. Thank you for your help

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Jane
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AhpaulHub Starter
asked in Devices and Connections
Distance with indoor biking

I understand I can create a manual entry for something like indoor biking and then include distance, but I WANT the HR and other data from my GARMIN forerunner 55, when it syncs to Strava there’s no way I can currently add a distance, is there a solution for this that doesn’t include creating a manual activity and then losing all that nice data from my watch from the workout?  Surely I’m not the only person that wants to add indoor bike distances to my Strava workouts

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Jane
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SamWHub Starter
asked in Devices and Connections
Strava - MyZone via Apple Health 🙈

Hello,  I am hoping you can help me. I am having issues with Apple Health syncing with Strava.  Yesterday, I played a netball match. I’m unable to keep my phone on me or use my Apple Watch so I have a MyZone MZ-Switch that I wear as a chest strap.  MyZone activities will sync to my Apple Health app as an activity but then I can’t seem get this to sync to Strava.  Is this an issue as the data is being pulled from MyZone to Apple Health?  It’s important that I try and find a work around with this as I am doing a big charity event and I have my Strava linked to my Just giving page.  I hope this all makes sense. Please let me know if you need more info. I’ve included a screenshot of the recorded data on Apple Health.  Best wishes,  Sam

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Jane
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wojtechHub Starter
asked in Devices and Connections
Incorrect workout time from Mi Fitness app

I have Strava synchronised with Mi Fitness app and the only thing that does not import correctly to Strava is workout time. For example - I started training today at 17:07 (CEST if that matters) and it shows correctly in Mi Fitness but in Strava that same training is shown to have started at 8:07 AM (again, CEST). This is the case for all my trainings imported this way. Of course, time on all my devices is set to the same one.

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Jane
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CazHub Starter
asked in Devices and Connections
Strava activities have always uploaded to Apple Fitness and now don’t

Pilates, indoor and outdoor rides, Padel etc have always automatically ( with all permission ticked) uploaded to Apple fitness app. This has stopped in the last few weeks. Activity shows on Strava as it should but is not pulling through to Apple fitness.

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Jane
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Cjcw13Hub Starter
asked in Devices and Connections
Huawei Watch 3 sync with Strava

Hi, Does anyone know if they sync between Huawei health and Strava has been improved with the launch of the new Huawei watch 3? With the watch 2 you can only sync runs, walks or cycles but no other activities. I use strava mainly for tracking tennis workouts, so for me it's make or break when choosing a new fitness tracker. Can't seem to find any info on huawei forums on the topic so thought I'd try here. Thanks! 

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Jane
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francescodibettHub Starter
asked in Devices and Connections
Recording Activity with More Devices (Google Pixel 2)

Do you think it is possible to connect a Google Pixel Watch 2 with Strava and simultaneously use an external HR chest strap to record an activity? The issue is that the Pixel Watch 2 cannot be directly paired with such straps. I was wondering if it’s possible to achieve this dual measurement within a single Strava recording.

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Jane
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LudaUrbiHub Starter
asked in Devices and Connections
Xiaomi watch pro2 nahrávání cvičení v app STRAVA/Xiaomi watch pro2 exercise recording in the STRAVA

Exercise after transfer and synchronization is not displayed by the route in the maps. Reason?

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Jane
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GriffomarkiiHub Starter
asked in Devices and Connections
Samsung watch 5 syncing

My wife’s Samsung watch 5 has stopped syncing the full distance recorded on the watch.she uses the Strava app and can complete 8km but when syncing it records as 4.25km or another random distance. has anyone had this problem? Any ideas how to get the activities to record properly 

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Jane
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ENAGEHub Starter
asked in Devices and Connections
Strava beacon Wear os

I'm a Galaxy watch 4 user and I've seen some posts like this one that confirm that the strava beacon feature can be used in wear os like the apple watch does: "Wear OS 3 and higher devices without LTE functionality will need to be connected to your phone in order to send a Beacon message when starting an activity from the Wear OS Strava app." And in the the watch app I can't find any option to enable it. Thanks    

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Jane

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