General Chat

I understand the rule is you only get a pr when you use GPS…. But WHY! It’s negative degrees outside, it’s snowing, is dark before I leave for work and dark before I come home from work. Chances are I am going to run on the treadmill. since October I went from a 44min 5K to 31min…. I would like my trophy please. I promise I won’t cheat 🙃

Curious to know if there’s something I’m missing with imported data and how it reflects with Best Efforts.With -25°c weather, I’m running indoors on a treadmill. I’m using the Apple Workout for tracking the run and then using RunGap to import into Strava.I completed a 10k yesterday that would qualify as a Top 10 10k for run time, but it hasn’t populated into my Best Efforts. Is this a limit of the data being imported, or a limit of the run being indoors even? Thanks!

The "My gear" feature is very useful. Could you add the option to mark the type of ride for a given component?Often the same bike is used, for example, as a road and gravel bike, but with different wheels, and the mileage is counted for all components. If bike components had the ability to mark from which types of activities (regular ride, virtual ride, gravel ride, etc.) the mileage should be counted, it would allow for better tracking of equipment wear.It would also be good to remove the limit on components, for example, wheels. It would also be useful to have the option to bring components out of retirement, for example, when rotating chains, etc.

I would like to have the heatmap baselayers from all sports when creating a route for example, mountainbiking. There are more potential tracks for mountainbiking available in other sports as well 

Hello, I am very pleased with my year summary received a week ago. It starts out with a flyover of my most epic ride but quickly switches to the next topic. Is there any way I can see the flyover epic ride in its entirety?

Dear Strava Support Team, I hope this message finds you well. I am writing to follow up on my previous refund request, which I submitted on December 06,2024. Unfortunately, I have not yet received a response or any assistance regarding my issue. I would like to express my concern, as the subscription fee was deducted from my GCash account without prior notification. The charge was processed quickly, but I have not received the same prompt attention regarding my refund request. This matter is quite urgent as I am in need of the funds for an emergency. I kindly request your immediate assistance in processing my refund. Your prompt response would be greatly appreciated. Thank you for your attention to this matter.

On the Watch App, at least on Apple, Speed has the largest font size, followed by time. Distance and Heart Rate are nearly readable.I have hard time imagining anyone needing real time speed while doing XC skiing. Would it be possible to either have this field customizable, or skip the speed, and let Heart Rate and Distance have the largest fonts?

Hi,It seems other folks have asked for more filters years ago. It would be cool if we can search activities by location. Since these requests were not taken care of for years, I would make a simpler suggestion. On the phone APP we can search activities with filters like type, distance, time, dates etc., and every activity showed up came with a track thumbnail. Is it possible to sync these features to the desktop brower app?Thanks.

So I use 2 devices for cycling. My Garmin Enduro 2 watch (backup) & my Wahoo bike computer (priority).When I look at my "activities" I see both are reported.A) are both workouts calculated in my "year end review numbers" - so inflating all my distance, elevation, total time numbers? Or does the system some how account for duplicates automatically & only tally one (or average both & tally)?B) some duplicate activities show as "a Group Activity" and yet some are not. Why & how does this affect A?C) if these duplicate activities are inflating my year end numbers, how do I fix it? Do I have to manually delete hundreds of Garmin cycling duplicates activities?

The year in sport summary is great but received 6 days ago, there are still opportunities for me to add to the data so it is currently not a true reflection of 2024. Why cannot it be done in January to ensure all data is captured?

TRANSLATION: HelloI want to delete all the times I have done on the segments I have takenDo you know how I can do this without having to delete my activities one by one?Thanks in advance Bonjour je souhaite supprimer tous les temps que j ai fait sur les segments que j ai emprunté savez-vous comment puis je faire sans être obligé de supprimer mes activités une par une?d’avance merci 

Reposting this because the first time it got an invalid response.The website lets us filter saved routes by distances up to 50 miles. I rarely ride less than 50 miles. I have many routes of 60, 70, 80, 90, and 100+ miles. The mileage filter needs to not stop at 50. I’d say go up to 150.The point is to filter routes of any distance. For example 40-60, 60-70, 70-90, 90-100, 100-120, etc. If I set the slider to “any” it shows me all of the dozens of routes I have over 50. Please just make he slider go up to 150 or so.The cell phone app has no saved route filter at all. Add a distance filter for saved routes on the phone app. And of course make it go up to at least 150 miles in increments of 10 miles.

Hello. I used to be able to look at my last walks on my map while I was currently walking. I'm trying to find a loop in the woods. I started at one and one day and backtracked out. The next day I started from the opposite side so I could see where I left off yesterday to try to complete the loop, but it's no longer showing on my screen. I used to be able to see all my walks, with my current walk being tracked. Did I somehow remove that feature? 

i have some issues since iOS 18 on iPhone,strava not showing in my apple watch. any solution?

TRANSLATION:I can't view the events that have been created within a group and it happens to all of them. No puedo visualizar los eventos que han creado dentro de un grupo y me ocurre con todos.

I am extremely annoyed and disappointed by how support teams is handling  my request. I purchased a subscription for a family plan to share with my cycling buddies.something went wrong and the person in charge of the ticket is just going in a loop to avoid fixing the problem.I paid for the subscription and my friends cannot join most likely for a glitch in the system.but the guy in charge of the ticket (his name is Hans) is replying every 2-3 days and doing nothing.he asked that each member of the plan should open a separate ticket and still not doing anything. Just buying time before going on vacation I guess.Is it possibile to escalate my case ?time is clicking for a paid subscription that my friends cannot use and I really feel hopeless that this will be fixed.   

I have been unsuccessful with the chat bots, the support tickets that don’t answer questions.   I have duplicate accounts linked to the same email, meaning the first part before the @ are the same.  one of the emails ends in gmail.com and the other is the googlemail.com which in Strava appear as different emails, but link to the same account.  I want to keep the email ending in gmail.com and transfer it to the account I actually use.  I then want to delete the other account and still be able to use my email for strava.  The issue and reasonable solution is to go in and change the email in the account I want to delete, but every attempt of doing that locks the account up.  Since strava doesn’t have any human CS agents I’m afraid if I do the delete account it could delete both accounts, or not allow me to use the email any further.  beyond frustrated with Strava.  so wish there was an alternative out there.  

Purchased a Gift Subscrition for a friend that i never recieved - strava has done absolutely nothing to help the fact! This is like my last resort posting here - haven’t received any response on any support feed and have already paid for the subscription in full! Is there anything I can do at this point?? Coming to terms with the fact that I just have to take the $80 loss at this point

Hello. This winter I went skiing (Alpine Ski) from January to the end of March. Why don't I see Alpine ski in my statistics? Where can I check how many kilometers I've done this year? I only see running, hiking, biking and swimming (attached picture). I have a subscription...

Hello,is it possible to access data about number of efforts for specific segment?Me and my collueges are working on article about land cover changes and tourist behaviour/activities and spatial distribution within chosen protected landscape (Low Tatras National Park, Slovakia) in times before, during and after Coronavirus epidemic, and this type of data (should be just number of efforts for each month) will be transfered to GIS environment and it would be really helpful.If it´s possible to contact someone with the access for some type of major dataset, please provide contact or send me direct mail (suvadatomas@gmail.com) and I will provide list of needed segments. Thank you for the answer and wish you all a great day. Best regards,Thomas.

Hello there!I know this might sound petty, but Unfortunately, my Year In Sport is discrediting me nearly 100K’ of vert, and over 50 activities and I'm really understanding how and where this has happened. Its not just a little, its a lot. Does YIS constantly update? Anyway to reconcile this?Any help would be appreciated!Thank you!Mike  

May I suggest you add one (or two) extra categories for ‘type of ride’ (for cycling)? Currently the choices are: workout / race / commute. However, I frequently have days where I am using my bike to shop, run errands, and get around town etc… , which are quite different to rides where I commute. Perhaps ‘utility ride’ might suffice to cover those types of activity? Thanks

I would love to see Flybys also integrated in the STRAVA app. I guess the app is the most used interface to the STRAVA data. Everyone has their mobile phone always available. Wouldn't it be great if I could check my flybys quickly and without a computer while I'm on the road?

Hi everyone,Padel is growing in popularity worldwide, and here in Spain, it’s already one of the most played sports.Currently, on my Suunto 9 Peak, I can select "Padel" when starting a match. However, when syncing with Strava, the activity is categorized as a generic "Workout"I’d like to suggest adding a dedicated "Padel" category in Strava. Alternatively, a broader option like "Other Racket Sports" could work too, encompassing sports like Padel, Squash, and Pickleball. Thanks for considering this!  

A year ago, it was brought up that it would be great to integrate Orange Theory with Strava.  Can we reintroduce the idea?  There are over 1200 OT gyms in the US.  Many of us would really like to be tracking all of our exercise in one place instead of piecemeal.