Strava Features Chat

UPDATE FROM STRAVA: Hi all! We've released a fix that should resolve this issue! Please let us know if you are still missing activities from your personal heatmap.   Looks like no activity routes have updated on my heatmap since March 25th. I did the trick for a few (changing the sport back and forth) and that seemed to work. But I won't be doing that for the 25~ or so activities I have done since March 25th.  What's going on Strava? Heatmaps are the only reason I pay for premium and it would be nice if they worked. 

Your Strava fitness number has nothing to do with fitness. It goes up when you overtrain and down when you taper for a marathon. Strava should rename it to what it really is: "recent training load."

Hello there, I'm trying to re-ignite this post after a few months of "forgetting about it".... I've tried submitting a support ticket/request, but the problem is my account password and email address are null and void, which is the original problem! Therefore it's impossible for me to create a ticket as I'm always asked to login. So I'm just going round in circles!! Can I simply create a new account and import the data of all my historic bike rides etc, across to the new account??  Please advise. P.s. hopefully you can view the attached screenshot of my attempt to "change email"....and view the random email address created by Google play many years ago(I was 36 then and 49 now!). I never used it for anything other than Strava, and I've remained permanently logged in to this day, hence I've no idea what the password is. I've tried the obvious ones with no luck.  This email address is 13 years old and never used as a primary address.  Don't use it to try and contact me. I

On interval training, I often want to copy the details (what reps, etc) from when I've done the activity before. It would be nice to find that older activity, immediately highlight the text, and copy/paste it to the new activity. But I have to go into 'edit' the older activity to highlight the text, then 'save/discard' the no change, in order to get that text. So the ability to highlight and then copy any text on the main page would be a useful addition. Android app.

Recently the Orange heatmap that is used to show where you have been as 'Personal Heatmap' in route creation has changed.Im just wondering if there is a way of changing it back to the old orange personal heatmap as this new version is horrid for trying to discern roads that haven't been ridden.

I am very satisfied with Strava. However, not about displaying long activities among all other activities of your followers and sharing a long activity @Social Media.For example, yesterday I cycled the touring version of the Amstel Gold Race. This took me about 8:45 hours.If I look to and share my activity, the elapsed time is displayed there. This is 3 hours longer. So everyone thinks I cycled for 11:45 at a very slow pace. Why do you see the moving time on short routes and the elapsed time on long routes? 

I exported from Zepp files in .cvs format. Is it possible to import it into Strava account? I want to see all data in one account.Thanks in advance for help.

is it possible to obtain data on how much time I spend per week in each of the heart rate training zones?

Why does Strava not allow me to reset password.  I only have 2 email addresses and have been trying them both with no luck.It keeps asking me to set up a new account but I want my old account backPlease help!

Hi - I cannot start my strava from my watch, it says log in on the app when I press it on my watch? I have tried the suggestions re privacy settings etc? Can anyone help please?

Hi All, I am having serious problems with my Strava PB’s and Best Efforts. I have recently go back into running and have started to take it more seriously than ever before, however, I have noticed that when completing my runs my account is no longer showing when I have got a PR, even though it should have. And according to Strava I only have one PB for a 5K I did years ago.  I have gone onto the desktop and refreshed my Best Efforts but to no avail. I have attached some images for context.    Thanks! 

I different types of workouts on Strava and the training log ends up a bit of a mess.  For some reason there is a huge differentiation in color for Ride (strava orange) vs Virtual Rides (redish-brown)... but then "Weight Lifting" is also redish-brown?? Makes viewing and looking for trends/patterns and planning upcoming activities tricky.  Can someone update these colors, or maybe default to some different ones based on what is used?   For instance if someone only uses Strava for Rides, Golf, Football, Sailing, and Skateboarding... every circle would be ORANGE based on the legend.  Can this maybe be adjustable? Can Ride and Virtual Ride be closer in color so as to not be the same as WeightTraining?

Migrated Content

Please can we change the units we use for different sports - I like to use miles for running and cycling but I don’t want to see yards for swimming I’d like to see meters instead. This shouldn’t be too hard to implement and I’m sure people would really appreciate it 

Strava does a LOT of things well.  One area they desperately need to improve upon is communicating with their users.  I have been told by customer support that the developers read and review our ideas, but in my experience, they fail to communicate with the user population.  A great example is the increasing activity in requesting the rucking add.  They are silent to our inquiries.  I'm sure if I dug into other ideas, I would find a similar lack of acknowledgment of the users.Strava, communication is paramount to loyalty.  This ask isn't unreasonable; we don't expect an answer to every comment, but periodic updates make your customers feel valued, especially considering a membership is on the higher end.  You aren't doing a good job selling value by ignoring users asking questions.

Strava famously makes login for existing users difficult in order to make it maximise the ease of the signup flow. I take that as a given, even if I don't like it very much.But:Please introduce some abort function in the signup flow! I recently stumbled into the signup flow to to being unconcentrated and being unsure which of my email adresses (yes, that's a thing, people who have more than one) to use for login and getting back to the login screen was almost impossible without a brute force cookie reset!Suggestions, would not hurt to implement all of them:offer a path from signup to login on posting an email address already connected to an account (if that already exists: it lacks compatibility with addresses on a subdomain!)an abort button somewhere on the modal dialog that requires name and birthday before any interaction including logoutan abort option in the confirm email address mail. What if someone tried to do an impersonation signup with my email address? A would-be impersonat

I'm not sure why this changed, but it used to be that when I started recording an activity through my Apple watch, the activity types I did most often showed up at the top of the list. However, recently, the order has completely changed, and I have to do a lot of scrolling to find the activity type I do the most.I'm not sure if this is a feature or a bug, but it's certainly annoying.

We went for a long ride this morning. once home, I synced my garmin edge with Garmin connect. Shortly after that, the app updated. i wanted to look at my ride in Strava and found out that my ride wasn’t uploaded. Anyone had the same issue? What should I do? thanks for your help!

Please could somebody help! I accidentally deleted my London Marathon run from Sunday and it had so many lovely comments that I'm afraid ill never get back.I have submitted three ticket requests to Strava - two of which have been marked as solved but have had no response to say if it can and will be restored? Do you know if this is possible?Many thanksKatie

I noticed that when the same exact Zwift climb from the climb portal, appears in both Watopia and France, Strava can't compare the segments, likely due to their different names. However, the climb itself is 100% match so it should allow the comparison. Can this be supported?Example:https://www.strava.com/segments/35418934https://www.strava.com/segments/35420494 

Is there any way you can view your Strava stats broken down by year?id like to see my total stats for running/cycling for 2019/2020/2021/2022/2023 & 2024!?

Because of GPS or some other reason that I don't know about: When I finish 1 activity and start another activity (within 1 minute) the GPS is showing 2 different locations (in the same area is park) so I was suspected by the organizers of using 2 Apple Watches and 2 iPhones to log in with 1 account. How can you check for me: how many phones and how many watches I am using when connecting (syncing) to this 1 account (Log or Device ID…)I want to prove that I don't cheat and give my best to the competition.

Hello! I have one question though! When I go to the gym for a spin class, I can't directly add the distance covered to my profile? Am I not able to do it or is it not possible? Every time I have to manually add the spin workout and the distance, and it's not convenient.Can you explain this to me or provide a solution? Thanks!  

Seems that in the website heatmap, all the availble sports are shown, including eMTB. But this is NOT the case in the app (latest version in iOS). Why such outcasting to this sport? It really gives the impression is done on purpose...(And I'm both an MTBer as well as as SL-eBiker....).

The App for IOS has a small visual issue. The notification badge is red and does not match the orange layout. i know that’s picky, but I wanted to mention it. Kind regards