Strava Features Chat

Why isn't it possible to cancel auto renewal?  I have just discovered that I have signed up for another year when my intention was not to and I was expecting to be advised my subs were coming up for renewal.  Instead it happened automatically and I didn't even receive a receipt as notice this has occurred. 

 can someone explain why my monthly goal numbers show 1 hr and 16.4 miles, when the actual numbers, right below it, are 8:40 hrs and 100 miles? Screen shot above.  I am a subscriber. Everything is cycling although some may be trainer or set as MTB etc if that matters. Thanks

I am unsure how to use these features...In September I ran my first ever marathon, and my fitness showed 100+ points (I don't know what these are) but I had the darndest time executing my plan on a mostly flat course.Fast forward 6 months and My fitness was about 50 however finishing the LA Marathon I was able to execute well, and my legs felt great going into mile 18 (no wall) I PR'ed by 10 minutes, yes I'm still slow but I beat my previous time by 10 minutes and I didn't hit a wall despite all the hills.  So I don't know how to use these numbers on the graph by Strava because it would be my assumption that the higher the fitness I should be able to run farther / faster than when fitness is lower?

Similar to the local legends function, it would be great to be able to choose to completely toggle off the new cycling Best Efforts.

I am using the heatmaps a lot for routeplannnig and I take great joy in seeing where I have been previously.Unfortunaly after the last update many of the activties have disappeared. It seems like water activities like kayaking are the most broken function right now. They can only be seen via the webbrowser heatmap and I can only see those I did a few years back not the recent ones.Could you please also a add selection box in routing and in the app, so that you can see all activty types at the same time. If it would be colour coded after activty type, it would be cool bonus.

Hello. I loged in to strava web on a new computer; using "Sign in with Google". It created a new Athlete, that it is now connected to my google account.On the old computer i can still log in as old user, but i am affraid that my old activities, challenges, photos, club memberships and so on are stuck on the old athlete, and that I am about to lose it all... did anyone have similar issue?thanks. 

Seeing a really odd issue over the last few days. All activities in my feed - including my own - are not displaying any images (map, photos) other than video. Everything is fine when I logon via a browser. I have tried logging out and back in again, deleting and reinstalling the app, but nothing seems to be working. I’ve also checked my security settings just in case - no change. Any ideas?

I've noticed on my bike rides that if I go to "Edit Activity" after a ride to change something, such as changing bikes to the correct bike rode during the ride, or changing the map style from 3D to 2D, correcting elevation etc. - then, the Est Avg Power(W) and Energy Output(kJ) decrease.Is this a known issue?

Hi, using the new Trail Run activity selection but have noticed the audio cue for splits does not read out the splits. Works fine for Start, Stop, Pause audio cue with the Trail Run, and the audio cue for splits and start, stop functions has no issues and functions as advertised. Have reinstalled app to phone and watch and reset all settings with no luck. Any help to resolve would be greatly appreciated. Cheers, Matthew

Hello, on the workout thumbnail, "Runs" show Distance, Pace, and Time whereas "Trail Runs" show Distance, Elevation Gain, and Time.  I'd like the Trail Runs to show Pace...why don't they show pace?  Or GAP?  Can you make it so that both "Runs" and "Trail Runs" show all four items--Distance, Pace, Elevation, and Time on the thumbnail?  Or perhaps users could customize what categories they want shown on the thumbnail for each activity type.

This is driving me crazy. I can see my active Challenges under Groups on the mobile app, but where is this view on the website? If I click on Challenges at the top of the home screen, it just shows me "Recommended For You" challenges that I could join. Where are my active ones?

Hello, I would like to suggest adding these activities (rowing and skierg) as sports. I find it strange that they aren't there yet. Am I the only one or would others like to have them?

Hi..the last two morning walks I have done the steps have not recorded. This is the first time this has happened & nothing has changed on my iPhone. I can see the advice is to link the Strava app with health dater so it can record the steps taken but I have never had to do that process before today.Has anyone else had this issue just suddenly start on their iPhone ?Thanks Louisa   

As someone that works in HR operations for a SaaS company, I know first-hand the criticality and importance of good customer service. I have been *underwhelmed* to say the least by the lack of customer service support. Whether a user of your free/basic plan or premium plan, you should be providing effective and responsive customer service to all. Otherwise, eventually people will stop using your app altogether.

hi Scout, I can't do a post in my own club either. BTW, I noticed that there was an error with the number 503 in the app once I wanted to make a post. I've tried the advice you provided above, but still can not make a post in the club I created, neither in the app nor the website. What should I do? Please.

Route creator is not working. Freezes. First time I've had this problem. Is there a bigger problem? 

I am pretty sure this is a mistake.  I've done almost every cycling challenge since 2015, and I've never seen an official monthly challenge start at any other date than the first of the month.

The Fitness and Freshness chart has a scale on the left that starts at zero. But if your Fatigue is higher than your Fitness, your Form can go negative. When you view the Form line, it puts the lowest value at zero, even if it's negative. This makes your Form chart line sit higher than it should be. Hovering over the chart shows the correct values

Whenever I do an activity like HIIT or Weight Lifting the timer keeps resetting to zero during it and then restarting.  This doesn’t happen for running or walking.  Any ideas please?

I think I have a problem with one segment where I tried hard today to hit my PR and I did it. The sträva live segment on my wahoo Elemnt shows I did it 16:07 minutes but when I did upload the activity on Strava, it show 19:22 minutes. I already tried "Refresh my result" and "Refresh activity achievements" and they don't seem to work. As you can see from the 1st and 2nd picture, the rest of segments are matched from my bike computer and strava activity. I don't know if there's anybody are experiencing this issue or has any solution. Cheers!  

I'm familiar with the concept of flagging Activities and I've flagged a few where people have clearly used a car or motor-bike on a "bike ride" (45 mph up a long hill is a good clue).  I've recently seen a couple of Activities where a bike rider has been in an accident and been taken to hospital in an ambulance and on the way they have collected a couple of bike KOMs.  I have sympathy for the riders involved (judging by comments they were not seriously hurt) but it doesn't seem quite right that Segment leader-boards have become corrupted by their misfortunes.  It doesn't seem appropriate to disqualify their whole Activity (I think one was in the last mile of a 100-mile sportive) so it would be good to have a way to flag specific Segment efforts. I realise the Strava auto-flagging mechanism can now exclude specific "infeasible" Segment efforts and I think it would be useful if this could also be done manually.  Is there already a way to do this ?

Hi I am still having issues with rides not uploading/syncing from my garmin edge and apple watch .In the garmin connect connect app the ride is there , recorded..but its not uploading to starva.I also recorded the same ride on apple watch but this also will not upload. HELP!! 

I hate my Strava feed in winter times. It's cluttered with weird sports and all these Zwift/whatever-rides or commutes.I really don't want to see them. And after fall it's allmost all you see, and I dont look through my feed anymore.It is absolutely no biggie to implement and since I am paying for my account, I should be in control of what I have to see and what not.cheers and ride onNik

I recently recorded a 5km run and it has not went up on strava. Usually when I record activities on my garmin watch it uploads straight away to strava, what do I have to do?

I would like to use and ride with my ebike the very same segments that are already made for ride. Probably in all of the cases (at least in my country) the segments are identical for both bike types.I think the "ebike" is same kind of variable such as gender, age and time in segments that you can sort, filter and look.  There's no need to do individual ebike segments. I've done several segment conversion from ride to ebike but in the end it doesn't make any sense.Of course the leaderboards shall be separated based on this biketype variable.