Strava Features Chat

boa tarde, fiz o meu cancelamento do plano que ativou automaticamente. no regulamento diz que temos que pedir o estorno em 7 dias, eu preciso o estorno no valor da conta do meu cartão, poderia estornar por favor?  TRANSLATION: Good afternoon, I canceled the plan that activated automatically. The regulations say that we have to request a refund within 7 days, I need a refund for the amount on my card account, could you please refund it?

I accidentally split my run in two halves and I would like to replace my two runs with the run of someone I was running with (who recorded the whole thing in one fell swoop). Is that possible?

Recently, I am not getting any fitness points for trainer rides.  My relative effort and heart rate are as high as running activities where I've gotten +2. My power meter doesn't seem to be reading consistently, so my avg power is low.  How do I fix this?  

Hello, I have a problem with unsynced activity showing in my app. Cant sync it, cant delete it. Please help. Pics attached.              

HiI've just had an attempt at a KOM and got 5th. It doesn't appear on the all time leaderboard, 5th place isn't shown on the list. Is it still updating or something? The time shows on my own efforts, but not anywhere else. All privacy controls are off, check map visibility etc.https://www.strava.com/segments/1491651Any ideas?

All sports selected.I dont see the tracks of some water sports (Sup, Kajak), but other shown (Kite, Windsurf)The strange thing is that tagged photos from SUP sessions are shown. But not gps track.

2 weeks ago with no warning or way of changing it my runs on Strava stopped showing calories and started showing average power ( which I don’t understand what that means or what relevance it has to my run ). I appreciate the calories on Strava are an estimate. Does anyone know how to configure what is visible ? Even when I click on the activity, calories are still missing. I haven’t changed anything on my Strava, I pay a subscription. Any advice appreciated. Thanks 🙂

Twice in the past few months Strava Beacon has suddenly stopped reporting my location to my wife.  I use a Garmin 810 to record my rides.  It appeared normal during my rides but when I downloaded to Strava it did not show the last 14 miles of my ride.  Is this a Beacon problem or a Garmin problem?  Garmin Connect also does not show the final 14 miles.  Makes my wife very concerned.

Just wondering why my run pace was 6:55 yet the route/segments of the run all had paces above this? Have attached some photos for reference. More curious than anything.     

Why isn't it possible to cancel auto renewal?  I have just discovered that I have signed up for another year when my intention was not to and I was expecting to be advised my subs were coming up for renewal.  Instead it happened automatically and I didn't even receive a receipt as notice this has occurred. 

 can someone explain why my monthly goal numbers show 1 hr and 16.4 miles, when the actual numbers, right below it, are 8:40 hrs and 100 miles? Screen shot above.  I am a subscriber. Everything is cycling although some may be trainer or set as MTB etc if that matters. Thanks

I am unsure how to use these features...In September I ran my first ever marathon, and my fitness showed 100+ points (I don't know what these are) but I had the darndest time executing my plan on a mostly flat course.Fast forward 6 months and My fitness was about 50 however finishing the LA Marathon I was able to execute well, and my legs felt great going into mile 18 (no wall) I PR'ed by 10 minutes, yes I'm still slow but I beat my previous time by 10 minutes and I didn't hit a wall despite all the hills.  So I don't know how to use these numbers on the graph by Strava because it would be my assumption that the higher the fitness I should be able to run farther / faster than when fitness is lower?

Similar to the local legends function, it would be great to be able to choose to completely toggle off the new cycling Best Efforts.

I am using the heatmaps a lot for routeplannnig and I take great joy in seeing where I have been previously.Unfortunaly after the last update many of the activties have disappeared. It seems like water activities like kayaking are the most broken function right now. They can only be seen via the webbrowser heatmap and I can only see those I did a few years back not the recent ones.Could you please also a add selection box in routing and in the app, so that you can see all activty types at the same time. If it would be colour coded after activty type, it would be cool bonus.

Hello. I loged in to strava web on a new computer; using "Sign in with Google". It created a new Athlete, that it is now connected to my google account.On the old computer i can still log in as old user, but i am affraid that my old activities, challenges, photos, club memberships and so on are stuck on the old athlete, and that I am about to lose it all... did anyone have similar issue?thanks. 

Seeing a really odd issue over the last few days. All activities in my feed - including my own - are not displaying any images (map, photos) other than video. Everything is fine when I logon via a browser. I have tried logging out and back in again, deleting and reinstalling the app, but nothing seems to be working. I’ve also checked my security settings just in case - no change. Any ideas?

I've noticed on my bike rides that if I go to "Edit Activity" after a ride to change something, such as changing bikes to the correct bike rode during the ride, or changing the map style from 3D to 2D, correcting elevation etc. - then, the Est Avg Power(W) and Energy Output(kJ) decrease.Is this a known issue?

Hi, using the new Trail Run activity selection but have noticed the audio cue for splits does not read out the splits. Works fine for Start, Stop, Pause audio cue with the Trail Run, and the audio cue for splits and start, stop functions has no issues and functions as advertised. Have reinstalled app to phone and watch and reset all settings with no luck. Any help to resolve would be greatly appreciated. Cheers, Matthew

Hello, on the workout thumbnail, "Runs" show Distance, Pace, and Time whereas "Trail Runs" show Distance, Elevation Gain, and Time.  I'd like the Trail Runs to show Pace...why don't they show pace?  Or GAP?  Can you make it so that both "Runs" and "Trail Runs" show all four items--Distance, Pace, Elevation, and Time on the thumbnail?  Or perhaps users could customize what categories they want shown on the thumbnail for each activity type.

This is driving me crazy. I can see my active Challenges under Groups on the mobile app, but where is this view on the website? If I click on Challenges at the top of the home screen, it just shows me "Recommended For You" challenges that I could join. Where are my active ones?

Hello, I would like to suggest adding these activities (rowing and skierg) as sports. I find it strange that they aren't there yet. Am I the only one or would others like to have them?

Hi..the last two morning walks I have done the steps have not recorded. This is the first time this has happened & nothing has changed on my iPhone. I can see the advice is to link the Strava app with health dater so it can record the steps taken but I have never had to do that process before today.Has anyone else had this issue just suddenly start on their iPhone ?Thanks Louisa   

As someone that works in HR operations for a SaaS company, I know first-hand the criticality and importance of good customer service. I have been *underwhelmed* to say the least by the lack of customer service support. Whether a user of your free/basic plan or premium plan, you should be providing effective and responsive customer service to all. Otherwise, eventually people will stop using your app altogether.

hi Scout, I can't do a post in my own club either. BTW, I noticed that there was an error with the number 503 in the app once I wanted to make a post. I've tried the advice you provided above, but still can not make a post in the club I created, neither in the app nor the website. What should I do? Please.

Route creator is not working. Freezes. First time I've had this problem. Is there a bigger problem?