Devices and Connections
Tracking your progress and reaching your goals, one activity at a time. Whether it's troubleshooting an existing device or looking into purchasing something new, find the insight you need from athletes just like you.
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Forum Posts

Resolved! Can't use Strava after deleting Facebook...

My old Strava account was linked to Facebook (log in with FB). I deleted my FB account and now whenever I open the iOS app I get an error message reading: "Your access to the Strava platform has been suspended."Deleting the app and re-installing does...

timraj by Mt. Kenya
  • 1 replies
  • 1 kudos

Resolved! device_name not suported for etrex 32x

Hello, I am asking this specifically for a Garmin Etrex 32x device which is not supported by garmin connect and is not able to sync with phone, the only way to upload its tracks is to manually upload gpx file.From what I understand, device_name will ...

Michal by Mt. Kenya
  • 1 replies
  • 0 kudos

Resolved! QOM for rides I didn’t do

I’ve recently received several notifications for lost QOMs for rides I’ve never done. They’re even in states where I’ve never ridden.  The rides, however, don’t show up on my Strava history.  Any suggestions?

Tmercado by Mt. Kenya
  • 2 replies
  • 0 kudos

Resolved! Doubled accounts

Hey, suddenly my strava account has been 'doubled' all my rides are shared with another account and also uploaded there but it makes for difficulty trying to upload my rides to my account. Does anyone know how to fix this? You can check my strava: Fr...

Improve Garmin sync (not editing both acitvitiies)

Would it be possible to improve the data import from Garmin? At the moment the fit file is transferred immediately, which means for me that I have to adjust the title twice (once Garmin once Strava), make corrections to the route twice (if needed), u...

Borp by Mt. Kenya
  • 3 replies
  • 0 kudos

Resolved! Moving time updates when you correct distance

Hi, Does anyone understand why when you use the 'Correct Distance' feature after posting an activity, it also updates your moving time? I use stryd for running which usually cuts off a bit of distance, but when I correct it my moving time and also av...

Resolved! Apple Health Swimming incorrect sync

Hello Strava team,When I track a pool swim with my Apple watch (in its own training app) it detects pauses and laps automatically. When syncing to Strava information gets lost. Pauses are added to rounds and the duration of the rounds does not fit. T...

Quaark_0-1684142137504.png IMG_6046.PNG IMG_6047.PNG
Quaark by Mt. Kenya
  • 4 replies
  • 7 kudos

Resolved! Garmin Venu 2 Plus not Syncing with Strava...

Hi. I have a relatively new Strava account. In my 'Connected Apps' section of the app, I can see Strava as a connected app. In my Strava app, I can see under 'Link to other services', my Garmin Connect is set to sync automatically. On my Garmin Venu ...

Resolved! Black Screen on Record Screen

I'm using Strava on Android, and until the last couple of days have just been using the free version which I'm finding very good and has suited my needs. I've now got a a subscription preview, but on loading the App today when I went to record the sc...

l309 by Mt. Kenya
  • 1 replies
  • 1 kudos

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