Devices and Connections
Tracking your progress and reaching your goals, one activity at a time. Whether it's troubleshooting an existing device or looking into purchasing something new, find the insight you need from athletes just like you.
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Forum Posts

Resolved! MAPS NOT IMPORTING FROM APPLE HEALTH

Hi, when I import an activity from Apple 'health' into strava my route or maps are not importing. These are originally recorded in the workout app of Apple Watch Ultra. Just the basic info such as distance / time / duration etc is coming across fine,...

Swim pace incorrect

Hello - my swim which is imported from my Garmin Forerunner 645 music is being calculated incorrectly by Strava. The pace is showing as 1.59/100m however the lap analysis shows that no lap exceeds 1.55 (see images below). On my Garmin app the pace is...

Screenshot_20230515_215855_Strava.jpg Screenshot_20230515_215913_Strava.jpg
Abi11 by Mt. Kenya
  • 199 Views
  • 4 replies
  • 3 kudos

Apple Health Swimming incorrect sync

Hello Strava team,When I track a pool swim with my Apple watch (in its own training app) it detects pauses and laps automatically. When syncing to Strava information gets lost. Pauses are added to rounds and the duration of the rounds does not fit. T...

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Quaark by Mt. Kenya
  • 98 Views
  • 4 replies
  • 3 kudos

Crazy intervals with Apple Watch Ultra

I've just started using the Apple Watch Ultra and its Workout app to record my runs, and I'm getting very mixed results with intervals. The other day, I did a simple fartlek run—1:05 on, 1 off, 12 reps—and everything imported just fine. Today I did a...

Resolved! Garmin Venu 2 Plus not Syncing with Strava...

Hi. I have a relatively new Strava account. In my 'Connected Apps' section of the app, I can see Strava as a connected app. In my Strava app, I can see under 'Link to other services', my Garmin Connect is set to sync automatically. On my Garmin Venu ...

Resolved! Incorrect Elevation Gains Apple Watch

Hi All, I use Strava on my Apple Watch Series 6.  For the past few weeks (since last OS update), elevation gains (outdoor ride) have been way off, reporting at least double what they should be.  Is anyone else experiencing the same?  I removed and re...

Resolved! Black Screen on Record Screen

I'm using Strava on Android, and until the last couple of days have just been using the free version which I'm finding very good and has suited my needs. I've now got a a subscription preview, but on loading the App today when I went to record the sc...

l309 by Mt. Kenya
  • 99 Views
  • 1 replies
  • 1 kudos

Resolved! Apple Watch didn't record Swim distance or save time

Did an indoor pool swim yesterday. Chose the Indoor Swim mode in the Strava app on my Apple Watch and swam ½ a mile. The watch showed the time passing, but never any distance. When the activity was uploaded to Strava, it only uploaded heart rate, no ...

STL by Mt. Kenya
  • 1198 Views
  • 11 replies
  • 5 kudos

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