Ask & Troubleshoot

Hello everyone,For a few weeks now my average power has reduced significantly compared to before. My cycling style hasn't changed and the equipment hasn't changed in the app either. It's about the calculated/estimated power because I don't have a powermeter. Has strava made any changes to the calculation?Best regards

Since today, I couldn't authorize my mi fitness to connect to strava in my Iphone. Is there any change in the terms of service ? 

Please I can't handle to recover my Facebook password that I forgot 

Migrated Content

When viewing a group event, selecting the action to view the route no longer works (Android).Instead, selecting the action to view the route just takes you to the route generator function.

hi all, what can I do about not getting the QOMs I earned? I can't figure out why it's happening - I tried Refreshing stats on both Segment page and Activity page and still does not show as updated. Any ideas? 

Hi everyone, does anyone else use a TomTom watch to record their runs and then upload to Strava via the TomTom app? They announced last week that they are closing it down at the end of September, meaning users will no longer be able to upload their runs. I'm assuming I'll need to buy a new watch, but would be interested to know if there is a workaround? Thanks 🙏

Hi Strava Dev Community,I’m currently building an app that leverages Strava's API to enhance the experience for inline skaters. Our main goals are to:Highlight Top Skating Segments: Feature the best segments in cities like Singapore, LA, and Barcelona.Reward Top Performers: Display the top 3 skaters per segment and award points to foster friendly competition.Boost Community Engagement: Encourage connections and engagement within the inline skating community.We’re focused on complementing Strava’s existing features without replacing the benefits of a Strava Pro subscription. I tried to use the fetch leaderboard segment API but I believe it's been disabled?Strava API response: 403 Forbidden Leaderboard data: { message: 'Forbidden', errors: [] } Error fetching leaderboard: { message: 'Forbidden', errors: [] }Having access to segment leade

I have been unable to post in my New Balance Urban Mile club for a few days now.When I try to click on publish, I get an error message like the one in the attached picture. Error occures in the app and desktop devices.Can someone help me? I have already sent mail to support but no one responds.Thanks!

Why is Pace no longer being shown on the main screen? There is spare space to do this under Moving Time.Elevation is shown and frankly no one I know is interested in that, we just want to see if our pace is improving. Why did you stop showing this recently? It is making me consider moving to another app

Hello everyone,I’ve had a troubling experience with this. I’m currently using the login method via Apple's private email and would like to download my data to my PC. The process indicates that my data will be sent to my email, but I haven’t received any email from Strava—actually, I’ve never received any emails from Strava at all. I’m using Gmail for this account too, so I can’t switch my private email to Gmail. What should I do next?Strava support, please assist me with this issue.Thank you. 

 We've been experiencing consistent 403 errors (rate limit exceeded) since August 15th, despite consuming only 10% of our daily API quota. Our usage graph shows an inexplicable spike of 100x our normal traffic, resulting in both daily and 15-minute limit breaches. We've paused all API requests, but the graph continues to display high usage.An attached screenshot illustrates the anomalous activity. We suspect a potential DDoS attack is artificially inflating our usage. Has anyone else encountered similar issues? Any guidance or support would be greatly appreciated.

Calories burned is available when using the getActivityById call but not when using the getLoggedInAthleteActivities call. I am using the API to generate a dataset with ALL of my Strava activities and having calories available for the historic dataset would be ideal. Am I missing something or is there a reason calories have been omitted from the getLoggedInAthleteActivities call?Thanks!

  Hi there,Please add Strava to the list of available apps on Apple Watch Ultra for the action button. It is now open to third parties (like Podometer++ here in the screenshot). 

I often get a message after a workout that my iPhone was locked and Strava did not sync.  If I don't respond immediately to that notification the activity seems to just disappear  to Strava and is never synced. I am not using Strava to record the data but have allowed syncing from the health app.  One time after it happened I saw some other activities in the strava app for iPhone but don't see any way to get to that screen. Is there a way to see what has synced from Apple Health to Strava and force it to import an activity if you miss the notification?

Hi,I'm working on registering my app for push subscription and when I run the post request outlined here I receive 400 status and this:{"message": "Bad Request","errors": [{"resource": "PushSubscription","field": "callback url","code": "not verifiable"}]}I'm able to get 200 status and the required hub.challenge to return if I hit the callback_url from 1) python requests & 2) curl. Then when I run the post (push subscriptions request) either with Python requests or curl, I receive the above error. Checking my server, I do not receive anything from Strava in this. Its like the callback url is blocked before Strava sends anything to it and I get the above error within 1 second, when it should be waiting 2 seconds for a response.My server is running a flask api with nginx proxying api call

Unfortunately I have used Facebook to login to Strava. I do want to remove that connection. How do I do that?

Bonjour,  Je souhaiterais savoir si lors des enregistrement d'activités vélo, Il serait possible de différencie les les segment et effort par type  de vélo,  VTT, GRAVEL,CYCLISTE, VTTE, car les effort et segment sont confondu pour tout type de vélo,  ce qui fait n'es pas très comparable entre un vtt à gros crampons et cycliste sur route ou même vtte ?TRANSLATION: Hello, I would like to know if when recording cycling activities, It would be possible to differentiate the segments and effort by type of bike, MTB, GRAVEL, CYCLIST, MTB, because the effort and segment are combined for all types of bike, which makes it not very comparable between a mountain bike with big studs and a road cyclist or even a mountain bike?  

This is not a post for asking for help, but rather to vent my frustration about Strava's lack about basic features:- Why are there no turn-by-turn directions for a pre-planned route either with audio cues or some sort of display on my smartwatch? Or even better: Why not both?-Why does the app on my smartwatch not work in unison with the app on the phone? Meaning, if I start a workout on my phone, why isn't the same workout simultaneously displayed on my smartwatch?- Which brings me to my next point: Why are there no cues for entering and leaving a certain puls zone?-Why is there not a save button at the bottom of the editing page after you finish your workout? You always run the risk of deleting your workout because of it.-Why can't you upload non-GPS workouts from other apps to Strava?-Why can't you turn off GPS for certain activities? For example: It doesn't make sense to have GPS turned on during swimming in a pool since GPS is by far not

Is there an email address to contact Strava and request a test account?

I tried it by creating a Webhook using a pho script but it was unable to verify the callback url for the webhook. in the Json return not verifiable. I need help for to fixed. 

When Wahoo system uploads a ride to Strava, Strava should upload it as a virtual ride by default.Strava already auto detects different types of ride based on Garmin ride profiles (gravel, MTB, road, etc), why not just do the same logic for everything from Wahoo System, RGT, Zwift etc.

All my previous entries and friends are gone after the update. I am continually promoted to start a payed subscription. Is this a pay app now?

I uploaded my last 2 activities on my suunto app, but I'm waiting for 5 hours and they are still not uploaded/synced on Strava. Perfect on Suunto app, nothing on Strava.This is the first time that something like this happens.What should I do?Thanks in advance.

Any tabs that could show you gear and mileage on them. Always takes way to long to get too and track