Ask & Troubleshoot

Is it possible to create or upload a route and add that particular route to a manually created workout? For instance a device dies during recording or the gpx file is corrupted. It would be nice to be able to use a previous duplicate route, draw a route, or upload a gpx of the route and add it. So let's say I go to my routes; just let me pick one and say add route to workout. Thanks.

I recorded by accident my road bike ride as an indoor kickr and therefore I’ve no mileage, map or results 😕😕 Of course it was an epic ride and wanted to convert to road bike. I use a wahoo element and even when I change it manually no data are showing. Any h et le would be greatly appreciated it. Many thanks

Seems like only web version can upload gpx file?

Hi,I've imported several years of data from Samsung Health and they all don't have a specific bike tagged.Unfortunately, I can't find a function where I can display all activities without an assigned bike and change them in one go. Is it possipossible? 

HelloI want to create app for me and my friends - around 10 people.We want to share out activities within this app but it will be only for our private usage. We want to scale some results within different types of activities and create ranking who made the longest distance.So I need to store in my private database  three information from Strava: date, distance, athlete name.Is it possible to store such information in private database? Because I found in API Agreement such statement: “your Developer Applications are prohibited from storing any Strava Data”

I have a veryfit brand watch, at I able to sync that brand to strava

I am currently using the mi fitness app with device xiaomi watch s1 active, when I auth with the strava app I get error 403 on the Android app and "error" message on the IOS app, can anyone help me?  

2980233 Ticket I have an old Strava account, which I am fairly certain used my Facebook account to log in. Because I can see that I have a Strava connection still active on my Facebook account from the same time I created my first account.However, when I got a new phone and wanted to log in, I made a mistake and chose Google as log in method instead. My Facebook and Google account has the same email connected. Somehow that created a new account,  Now I cannot access my old account. When I choose Facebook as login method, it directs me to the new account. The same for Google and Email login. Please help.

Hello,it seems Strava does not have an in-activity segment rep counter, for example for doing hill repeats in an Everesting. Please implement, and make available to e.g. Garmin and others for their data screen perusal.Thanks!/Andreas

My Watch4 used to work perfectly with Strava app but, for about a year now, the Strava app won't find a GPS signal.  I can run Strava on my phone just fine, and routes work well, but there is no heart rate data coming from the Watch4.  Any idea how to fix this?  I've deleted the app and reinstalled it numerous times to no avail.  Strava tech support originally said that there would be an update to fix this, then they stopped responding.Many thanks

Hello, We have a swimming app and have a limit at 999 for number of athletes allowed to connect. We reached this limit. How to get past it? How to raise the limit? Thanks a lot

I completed a 4km afternoon run today on my samsung watch using strava and it did not upload. There's no unsynced activities and I've tried logging out and back into strava on my phone and watch. I've also restarted both devices. How do I get this activity uploaded or is it gone forever.

Ich habe eine Aktivität manuell hochgeladen das der Wahoo Element während der fahrt abgestürzt ist und die Stecke über Wahoo nicht Synchronisiert werden kann. Diese Aktivität wird aber nicht unter Meine Aktivitäten angezeigt. Versuche ich die GPX Datei aber erneut hochzuladen bekomme ich eine Fehlermeldung mit dem Hinweis das es sich um ein Duplikat handelt. Da sind dann meine angaben zu Name und verwendeten Fahrrad auch alle korrekt. Irgendwie ist die also Gespeichert, sie wird aber nicht bei den Aktivitäten angezeigt und nicht für die Fitnessauswertung oder die Trainingsbelastung berücksichtigt.  TRANSLATION: I uploaded an activity manually, but the Wahoo Element crashed during the ride and the route could not be synchronized via Wahoo. This activity is not displayed under My Activities. If I try to upload the GPX file again, I get an error message saying that it is a duplicate. My details about name and bike used are all correct. So somehow it is saved, but it is not displ

I record surf sessions with Dawn Patrol. Dawn Patrol recently began directly uploading to Strava, and these sessions reflect in my activities. That’s great!The issue: Dawn Patrol also records heart rate data, but this data is not reflecting in the Strava activities uploaded from Dawn Patrol. Am I missing something? I couldn’t find anything addressing this issue on Strava or Dawn Patrol customer support.

Hello all!  We all know how good it feels to achieve that new 10K Personal Best or finally grab the Local Legend crown. In a world where we celebrate achievements we are proud of, recognition means a lot! When thinking about celebratory milestones, we would love to know what meaningful achievements you are most proud of or would like to see recognized and incorporated into Strava?  Thanks for all your thoughts! 

Hi, wouldn’t it make sense to sort “all time” best men and women by every year as well? Trails change with usage and time, most of all time records were the best from decade(s) ago because MTB trails were just built brand new and had very low traffic and usage and ideal terrain. Impossible to live up to or beat for the best riders in the present. Could this feature to separate the best of each year be incorporated in Strava app? Thank you @strava64

Hi GuysI am having issues trying to change my email login details. The current email address is no longer active, so I cant access a password(forgotten password) The email address I want to use has created a new account which needs to be deleted. This has happened due to a phone change. Please can someone offer some advise?

Hi, I have a Pixel Watch 2. I can see my activities on my watch Strava app stating unsynced but they won't sync! Tapping unsynced does not help. Still, I have one Unsynced activity. I tried to log out and log in again, but it still the same.  Version: 1.37 (77901) Any ideas on what should I do?  Thank you!    

I built an app to automatically analyze your running activity on Strava. Powered by AI 🤖After the Athlete syncs with Strava and the server receives the webhook from Strava, the notification has new activity.The app will analyze the data within a few seconds but there is no way to alert/notify the Athlete that the analysis task from the AI has been completed.I want the Strava team to support this feature, allowing the app to send notifications or send message to Athletes.I saw that when I synced activity from the Coros app. Strava notified me a new activityOr any other ideas, please help me.Thanks!

I have a Garmin Forerunner 745 and a Fenix 7s, both of them display the exact same distance when I run, but Strava always shows 200m extra distance when I log the activity on Strava directly without the watch. I have tried different courses, different locations, different speeds, sometimes with stopping in between, others with a continuous run, still Strava GPS records around 200m more than Garmin GPS. Why? It is so frustrating 😭

I sync runs from Stryd to Fitness and it shows heart rate. I track outdoor bike tours with my Apple Watch and the HR shows also up in Fitness (of course). However, I track indoor cycling with ICtrainer and it successfully syncs to Strava incl HR but the sync of these sessions from Strava to Fitness are coming with HR data. I don’t understand how this is even possible and I checked all kind of permissions guides.

I see a lot of people asking about watch workouts being posted on Strava, but I need the other way round. I need my strava workout to be loaded as workout ont the apple watch, Health/fitness  What is the right way to do it ? I setup the integration, the upload from Strava to Apple Watch, but I don't see my workouts outside Strava APP/website. Any advise will be apreciated Thanks

I today ran 16km, I used the strava app on my apple watch. I was a bit away from home when i finished the activity so i just ended the workout there and walked home. However when i got home the run is not showing up on my iphone strava app. How can i fix this issue, and can i get the run to my phone somehow?

I just ran 3.10 miles for the first time today, and I received zero achievements on my account. I have already ran 3 miles before. I ran faster this time so I should have a PR for the 3 mile. I should also have an achievement for my longest run on strava because I have never ran this far before (3.10 miles). I emailed support and they have done nothing to help me. I would like a REAL PERSON to review my account and add these achievements on there as soon as possible. I know for a FACT that they should be there. I will continue to email until this gets fixed. I went to the strava website and refreshed the activity’s achievements and that did nothing. I am a relatively new runner and I like seeing the achievements. I challenged myself today to run a 5k and I received none of the achievements that I know I should have been rewarded. It is almost like this run did not count. Please I would like to get in touch with someone who actually works at strava so this issue can be resolved. If anyo

Strava can you please return 'average speed in mph' to Hikes. Hikers are generally not bothered about how many steps they've taken. Thank you.