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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2577 Topics
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jpn81Hub Starter
asked in Strava Features Chat
Fake Age by under 19 bike rider

There is bike rider who posts on my segments as 75+ ages. In fact he is under 19 and might be under 16 years. I asked him to correct his age but he replied that it messes up his heart rate info. Can i have him flagged or somehow get him into the right age group and heart rate?

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Jane
Community Manager
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dsm1891Hub Rookie
asked in Strava Features Chat
Group challenges are disappointing

For a few months I was running a friendly cooperative group challenge with colleagues. I set up a club for my workplace and invited people that wanted to join. The group challenges were a great way to get people involved, people were keen to know just how far as a team we could go in any given month. It was a great motivator for people to be healthy Unfortunately, I had to stop a few months later, as non-premium members only get to join 3 group challenges, you have to be a premium member to join more. This is the most artificial barrier I have witness in freemium apps. Maybe I'm missing something but its not like cash prizes can be won in group challenges, its just a virtual leaderboard that can be aggregated in different ways. Its really disappointing, and I would like to see better support for creating Stava groups for workplaces.

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Soren
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bhaemersHub Rookie
posted in Strava Features Chat
Modifying a route at a certain point results in changes at other point of the route

When trying to modify a route (enlarge it, drag the route to a larger or smaller area,..), the route also changes at points where I did not apply a modification. Are you able to 'freeze' a certain part of a route and only change where you want to change? Thx, Bruno

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MalcolmSHub Rookie
asked in Strava Features Chat
Segment creation limits

There's a limit to the number of new segments I can create in any 24-hour period. I know this because I like to create identical segments from routes when I'm out on my e-bike to compare how I did against my road bike over the same segment. If a route has a lot of segments I have to create the new e-bike ones over several days (which is fine). I usually get a message that says something like "You've created too many segments. Try again in xx hours". The time varies. Sometimes it less than 24 hours. Sometimes it's more. I've never figured out why. However, today when I went to create some segments the message I got was "You have created too many segments - try again later". I haven't created any in a good few weeks. I've tried several times through today and I get the same message. Why am I getting this message now and what's behind this restriction anyway? Malcolm

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Silentvoyager
Superuser
SilentvoyagerSuperuser
asked in Strava Features Chat
Can Strava improve pace graphs to make the pace less spiky?

I am under impression that upon upload from external devices Strava discards any speed data and then rebuilds from distance distance changes over time. As a result the running pace graph looks much more noisy and spiky than pace graph for the same activity in e.g. Garmin Connect. I'd say that in general it is very hard to use Strava pace graph for any kind of analysis - it is just too noisy to see any trends. Perhaps Strava should either be applying some smoothing or, when available, just use the original speed/pace data from the device. Many modern devices fuse the running pace data from both GPS and accelerometer which makes it way more stable than GPS based pace alone, and Strava should try to preserve that.

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deal135Hub Rookie
asked in Strava Features Chat
Activity split GPX upload bug

I hiked around a lake, and had a swim in the middle. I recorded it as one activity. Once uploaded, I wanted to edit it to save as two activities - one complete Hike, and one Swim. In order to do this I used the activity split tool (into 3) download GPX for activities 1 & 3 did some GPX file manipulation to get a combined Hike GPX file (using original activities 1 & 3) deleted the 2 original Hike pieces (i.e. original activities 1 & 3) cropped the original Swim piece (i.e. original activity 2) attempted to upload the new Hike (i.e. merged original activities 1 & 3) However, it wasn't allowed. Your checking of the GPX file I was uploading said it was identical to the original Swim activity that had been uploaded. This is despite the fact that due to cropping, there was no overlap between the 2 files. This suggests that despite the splitting and the cropping, the "identical check" uses pre-split and/or pre-crop information. Which is obviously a bug (that presumably has a simple fix). I di

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SkaughttoHub Rookie
posted in Strava Features Chat
Custom Heart Rate Zones & Wonky Relative Effort

Custom heart rate zones are a subscriber benefit but it seems like they muck with relative effort calculations. They end up super wonky compared to default scores. Have you had any experience with this? Could you test it and get back to me?

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ForzaHub Explorer
posted in Strava Features Chat
Ride features and achievements.

Hi all, I'm new here, and as a Subscrition holder I get great additional features and choices to use. As an older cyclist and one who has been riding for decades, Strava has been very helpful in keeping me motivated, and also helped me become a better rider. I hope it's helping you too. I have regular discussions with friends about features like KOMs and Local Legends. We share opinions about these two features (among others) and I hope that here, I can solicit more thoughts and ideas from you, and even someone from Strava monitoring these posts. 1) Do you feel there is merit to LL, and if so how? Does it allow more people to feel included and rewarded by a wreath? Or can it be just a matter of riding more in your neighborhood? 2) This may be a bit controversial, but with KOM/QOM we all know it's origin is King of the Mountain. Originally awarded on climbs ranking from 4,3,2,1, and HC. Yet so many KOMs are for tiny flat segments that dont take much effort. So (gulp) here it goes: Could

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SiAdams
SiAdamsHub Rookie
posted in Strava Features Chat
parkrun run type

Hi All and Strava I know there used to be an association between Strava and parkrun. But regardless of the reason for that ending parkrun is a great force for good and encourages people to exercise. My feature request is to have a runtype category of 'parkrun' much like there is one for 'race'

273
VikK
Superuser
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dandohanHub Rookie
posted in Strava Features Chat
using Strava to maintain, not improve, riding fitness/pace/etc

I want to use Strava for rides (mtn/gravel) that maintain fitness and pace. The app mostly promotes improving route/segment time. I want to stay motivated and achieve appropriate goals. I just don't want those goals to be focused on improvements in speed. Trying to go faster seems to invite injury plus at my age (mid-50s), I don't give a pop about winning. I'd appreciate thoughts on how to set goals or establish training plans that focus on hitting "average" pace/time not KOM/QOM/PR. Also, I ride the same routes on mtn and gravel bike. I'd like to distinguish average pace/time on each bike because the gravel bike is quicker.

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eric11
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Mar_GHub Rookie
asked in Strava Features Chat
Missing features for "My Routes"

Strava maps and routes are great and help we in planning my rides, runs and hikes.Great also that there are now more categories (i.e. Ride, Run, Walk, Trail Run, Gravel Ride, Mountain Bike) 2 features are missing for me to manage My Routes: 1. A capability to change the category from one to another - Sometimes one recorded the route under the wrong category. Now with the new categories, I would like to recategorize My Routes accordingly. 2. Please allow sorting and searching within My Routes, so that it becomes easier to find the required route among the many others. If there are any workarounds at the moment, would appreciate guidance. Otherwise, hope above could be added to the already great functionality of Strava

72
eric11
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bitt3nHub Starter
asked in Strava Features Chat
why isn't shoe mileage recording?

This feature was working fine for years, but after I retired a few shoes and now have only a single default pair my mileage isn't getting added to them. I've tried resetting stats but it doesn't work. Is there anything else I can try?

211
Jane
Community Manager
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noaverage_joHub Rookie
asked in Strava Features Chat
Club Leaderboard View

How would one go about changing the club leaderboard stats view. By default, in the app, it shows all athletes and time.I would like for it to show distance on the leaderboard, and "total club distance" on the main club page instead.

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rajualluriHub Starter
asked in Strava Features Chat
Recurring payments in the wake of new Credit Card Regulations in India

India has new regulations towards credit card information storage and processing. Strava payments are not compatible with those regulations and my renewals are being declined. Is there an update to the payments feature that is going to fix this?

31
Jane
Community Manager
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triathleteHub Rookie
asked in Strava Features Chat
KOM/QOM on walks?!?!

Is there a way to turn off segments and kom/qom when doing walks? I think it’s ridiculous to track speed when just walking.

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deal135Hub Rookie
posted in Strava Features Chat
Make an activity extract tool

The ability to extract part of an activity, rather than a full split, would be useful. My use case is I hiked around a lake, and had a swim half way through. I wanted to save the entire Hike as one activity, with the Swim as another. This is currently achievable, but it's long - split the activity, crop the middle activity, download all 3 files, use a text editor to piece gpx files 1 & 3 together, delete all 3 activities, upload the 2 new gpx files. This could be made much easier by enhancing your current Activity Split tool.

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eric11
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AmrittHub Explorer
posted in Strava Features Chat
A better range of incentives

For a long time it has felt that KOM's are past their sell by date, particularly when group rides and pro riders are all taken as equal. The segment legends helped show another way but it feels more can be done. As an educator i'm always interested in rewarding improvement rather than clumsy top marks. Strava should trial other grading criteria related to improvement - e.g best percentage improvement this month on a segment, consistency ratings/ improvements, increase in weekly distance, improvement in longest ride etc. So not absolute numbers but rather % improvement. The data exists, so use it more inclusively.

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StretchHub Rookie
posted in Strava Features Chat
Can't Edit Routes

Can't edit/move a waypoint on Strava desktop. OK, I'm trying to move a waypoint to a different road. Well, not a waypoint per se, it's just a route, there are no waypoints at this point. If i click and drag on the route, it updates to the new route - but then as soon as I release, it jumps back to what it was ... though now with a new waypoint where I grabbed it. Not the only one reporting this. (On a Macbook Pro, regardless of the browser.)

153
cdamian
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TC59_2Hub Starter
asked in Strava Features Chat
Segment date and hare hound

Under segments compare there's the choice to see times and ranks against a filter of age, followers and the like and there's a today filter which is really useful for seeing how you and your buddies did on a section, however, it would be HUGELY useful if there was a filter by date option even if you could select a specific date going only back a few days. Ideally we could be able to select an unlimited date range for eg. The weekend of *>* The other thing I'd like to have is a 'time of day started' from a given point or segment start. Limited use cases I grant you but it can come in handy to determine how far you were behind a group and how much time you gained or lost by the end by looking at a segment at, or near the start and end of the group ride whilst ignoring an individual's ride to start and ride home. This is mainly for hare/hound kind of rides which are becoming increasingly popular here.

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Soren
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NdeRooijHub Starter
posted in Strava Features Chat
Apple Watch on a scooter (non-electric)

Hi! I recently picked up a non-electric scooter from Decathlon so I can save some time on walks while still getting some movement in, instead of going lazy with an electric scooter. I'm looking for a workout type (preferably in Strava) that would roughly match the calorie calculation, while also logging my heart rate, speed/distance and GPS route in to my Apple Health/Fitness apps. I was trying to find a list that shows which workouts log what, but can't find that for either the Apple workout app or Strava. I can't imagine I'm the only one looking for this, what are you all using for this to get the data I mentioned earlier? While we're at it; I went stand up paddleboarding yesterday, it didn't log a route/speed for me. Does anyone here know if that is to be expected? Thanks!

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Lola
Community Manager
LolaCommunity Manager
posted in Strava Features Chat
Getting Creative with Strava! 💡

Hello all 👋 We often see unique and interesting examples of how athletes are using Strava data. It is usually related to segments or clubs, and it gets super creative! For example, Strava Segments are a fun way to compete against yourself and/or others. We've heard that our community has gotten creative and used segments to power new experiences, games, or competitions within their local networks. Have you ever used Strava Segments (or any other Strava feature) differently? If so, tell us how - we would love to know more! 📢

382
Lola
Community Manager
stephen11
stephen11Hub Explorer
asked in Strava Features Chat
Show average percent grade in route builder

Hi, It'd be great if the route builder could show average percent grade for the current route. I can mainly see this being used for seeing the grades of hills when looking for areas to run hills on and trying to find a certain grade of hill i.e. 3%, 4%, 5% etc.

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lopey66
lopey66Hub Explorer
posted in Strava Features Chat
Power & Heart Rate Zones Map

One of my analysis on my own training is to look at my ride map and view it in power zones based on my selected FTP/Vo2max, when I look at power and heart rate in general its very difficult to see the strain on the effort, on my own Api I have done this at the top of the picture you can see the the power zone for each and including the FTP calculated, I have other options to filter segments and laps, also the time aggregated average so bunch the wattage every 20 seconds,30, 60, 2 minutes, thats what the sliders alow you to adjust

141
Jane
Community Manager
VikK
Superuser
VikKSuperuser
asked in Strava Features Chat
Cumulative split times

When you view your lap times, it would be nice to have a column with the cumulative time of that split and perhaps some other stats would be good (eg cadence or avg HR for that split)

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VikK
Superuser
VikKSuperuser
asked in Strava Features Chat
Overhaul best efforts

Allow us to exclude activities from best efforts without needing to delete or trim the activity. Very useful if you get a GPS glitch midway Show current year best efforts, most of us can't match let alone beat our younger self

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