Ask & Troubleshoot

I do several workouts a day most days. Lately I’ve been having issues with Strava syncing all of them. I usually do it shortly after my workout. I’ve been having to manually add my workouts. Notching to fix the issue. There is also no detectable pattern of when or what exercise it will not sync. For example, I go for a lunch run it will sync that workout. I go to the gym in the evening and I do a rowing  and also a weight training workout. It will sync one of the workouts but not the other. It’s very frustrating. Other days it will sync all of the workouts without issue. I’ve tried: Logging out and logging back in numerous times. Deleting and reinstalling the app a couple times in the iPhone Removed and added back Apple health/watch permissions. Uninstalled and reinstalled the app on my Apple Watches. 

I now have this one: ...but I want this one: I have been trying to change back for weeks now. 🙄

Does anyone know what is going on?      

Dear Strava, I am writing to express my concern regarding a recent charge to my account. I signed up for the 30-day free trial, but I was charged immediately. I am not a native English speaker, and I may have misunderstood the terms of the trial. However, I feel this is misleading. I would appreciate it if you could investigate this matter and provide a full refund.

Hey,During the Auth process, we are requesting (amongst others) the scope activity:write. Is there a way to determine if the user deselected (or indeed kept selected) this permission during the Auth Process? Either in the response back from in the auth process, or, at a later date with a separate API request? At present, the only way I can see how to determine it is to try to write and catch the Unauthorised Error (a pretty ugly way to do it!). Thanks

This been a request over many years and controversial, in a group riders can go faster and take turns to push the pace as solo riders have only themselves and their bikes.Here is the complication is it a Solo KOM when a group breaks the KOM on a timeline !!The slowest rider of the Group uploads their ride and sets a new Time and sets the KOM(Solo), half an hour later other riders upload theirs and get the KOM(group) as there is more than one rider, as riders upload, the KOM time may change as I have seen this happen and number of people get the KOM on their activity achievements. Ideally once a group KOM (>1+) second rider uploads the first rider activity achievements is reprocessed for solo & group KOM identity.What I would like to see is on the segment leaderboard an additional column(subscriber feature) of solo so that you can filter on groups or solo.There is another feature which I see as Group Sprint, I will raise that as a separate post.   

Hi there 👋As a developer an a Strava user, it will be very helpful to add an optional parameter to the getLoggedInAthleteActivities request so it only returns activities matching a specific type.For example, if an app only use Strava API for bike stats, it could only get the activities matching the type "Bike".Thanks for your attention! 😁

I occasionally get the following notification, not consistently but it seems to appear sometimes when I record a workout on my Apple Watch (in the native workout app) without my phone, or if my phone/watch are on airplane mode without internet access:If I click on the notification, I am taken to a screen like this in the Strava app:From here, I can just tap Import to pull the missing workouts into the Strava app and it works fine. However, the notification doesn’t always appear, and I cannot find any way to access this page directly within the app. Is there a simple workaround, or am I missing the way to access this page? I’ve looked everywhere and it does not seem to be in the app unless I click directly through the notification.

hello all, I am writing because I got a new phone and am unable to log back into strava. The thing is, I am using the email that I used to sign up back in 2022. Now, every time, it says that there is an error which is implying that my old account does not exist and won't send my current inbox the email that is supposed to be sent when I use Forgot password. However, I still receive emails saying I got Kudos or comments on my account in the SAME INBOX as my email I used to originally sign up so it definitely exists. What do I do, my original account is Jack Tutun with a kid running on a track as the profile picture. 

I have an old activity I want too move to Strava. In GARMIN Connect the one option I see is for a CSV file transfer. How can I covert that to a file Strava will read?

I have a new user connected to my app two days ago. Out of the sudden I am reciving batches and batches of webhook events for activities updates. The updates are: {"visibility":"everyone"}Activities to be updated are from 2014, 2015, 2016 and so on. I have asked the user how she did it. And she says she have changed the account visibility about 2 weeks ago.So my question is are those events are still coming from that change 2 weeks ago (before connecting to my app) or there is some other logic behind such webhooks behavior? 

When going on long bike rides I'm getting a huge difference between the calories burnt on strava and calories burnt on my myzone heart rate strap. Today I rode for 3 hours and strava is saying I burnt 520 calories! Where as my HR strap says 3.5k which is more believable as it was an extremely hard ride. 249 relative effort. My chest strap links to my garmin 520 which shows my HR on there and strava takes that HR on the activity but for some reason not the calories. Any help please? Thanks

Hello, the Strava map editor is getting better and better. Good work!Still one thing that grinds my gears. Can you please add the possibility to use the "Manual mode", (ie. no routing) in-between waypoints? As it is now the feature it only seems to work on the last waypoint (or am I doing it wrong?) .This makes it impossible to edit routes where there are no routeble tracks (eg using the heatmap as a source for the way).Now I have to either redraw the entire route from scratch or export gpx, upload and use another service, and then upload to strava again. Very tiresome.

Pretty simple problem - it's an HTML encoding issue. Just reporting in case you're not aware. Image example attached. 

I have encountered a problem when running with my apple watch. The pace time per kilometer is way slower than if I would track the time with my phone. Also I have a Strava Subscription and I feel like when tracking with my apple watch it also tracks the average pace and not each kilometer on its own. Does any one know hpw ti fix this 

When I go to my profile to set my “Default Sport” under “Display Preferences” it only gives me 2 choices Running or Cycling. I like to Hike as well as walk but these are not options. Seems a bit absurd to me…Am I missing something? If forces me to go into each work out after complete and change to walking.

I pay for Gympass where I get 6 monthly strava promo codes. I’ve activated but never use it. I want to gift to a friend who uses the **bleep** out of strava lol so think he will benefit. Can I do this please. Just seems a waste of

Hi everyone,unfortunately Strava has ended the support for older smart watches with Wear OS 2.xx.(Older? Hm... almost all smart watches except the new Samsung watches 😖)I am using a Mobvoi Ticwatch Pro 3 GPS with wearOs 2.38 but the strava has still worked fine.But I had to reset my watch because of a new cell phone.Now I want to re-install also the strava app on my watch but I can't get the old strava app in the play store and I don't know any other source where I can download the installation-file.I am very disappointed. I bought the chargeable membership because of the good usability, but now I can't use it anymore.I don't need any support from strava for the app, but I want to use the old app like I did in the past two years.Dear Community:Can anyone please send me the .apk or can tell me how to install the old strava app on my ticwatch again?Thanks a lot and best regardsDirk

Hi, I'm trying to update an activity using the endpoint updateActivityById with a PUT request in Python. However, I'm consistently getting a "Resource Not Found" error. Here's my code: def update_acti(idd): activity_write_read_all_token = *** url = f'https://www.strava.com/api/v3/activities/{idd}' header = { 'Content-Type': 'application/json', 'Authorization': 'Bearer ' + activity_write_read_all_token } data = { 'gear_id' : user['shoes'] #shoes identifier, string } r = requests.put(url, headers = header, json = data).json() return r response = update_acti(***) I get an error 404 : Ressource Not Found.I first checked that the activity existed with getActivityById and it does. The user['shoes'] returns the correct gear id as a string. Even with this line commented I still get the error.Then I supposed the error came from my PUT request "syntax" or from the access token. So I tested the updateAc

Idea: Add the year to the date headings on the Training Log, so instead of "JUL 17 - 23" it says "JUL 17 - 23, 2023". Currently, the only way to know what year you're looking at on mobile is to click into an activity and then go back.  

Hi,I'm trying to make an script on python to upload all my old activities.Created the app on the portal, and got client_id and client secret.  import os import requests import urllib3 urllib3.disable_warnings(urllib3.exceptions.InsecureRequestWarning) CLIENT_ID = "my_client_id" CLIENT_SECRET = "my_secret" REFRESH_TOKEN = "my_refresh" def get_access_token(): auth_url = "https://www.strava.com/oauth/token" payload = { 'client_id': CLIENT_ID, 'client_secret': CLIENT_SECRET, 'refresh_token': REFRESH_TOKEN, 'grant_type': "refresh_token", 'scope': 'activity:write', 'f': 'json' } print("Requesting Token... ") res = requests.post(auth_url, data=payload, verify=False) try: res.raise_for_status() access_token = res.json()['access_token'] print("Access Token = {} ".format(access_token)) return access_token except requests.exceptions.HTTPError as err: print

I've noticed that activities returned by the Get Activities endpoint have short laps removed. This also appears when viewing the activity on Strava itself, suggesting Strava may be applying some sort of processing.For context, I keep autolap (1mi) on my watch when running on a track. If autolap beeps before I cross the line, I hit the lap button again as I cross the line, then add the two times for the full mile time. My app (workoutsplitz.com) implements the same logic, and Strava's removal of these short laps is causing inaccuracies as a result. I've attached two screenshots, one from Strava and the other from Garmin, showing the differences.Strava:Garmin:Furthermore, the "reconciliation" laps are at the same pace as the prior lap, and are at a speed which is clearly not standing/walking, so it's not obvious why they are removed in the first place.Has anyone else noticed this, or found a way to get the full, unprocessed lap data?

Boa tarde , Como posso buscar todos os atletas de um determinado clube pelo get disponibilizado não traz todas as informações estou usando assim https://www.strava.com/api/v3/clubs/962795/members?page=1&per_page=200&access_token=e9166a9e5c00f4634l2685920g69db80f2bc77ba A comunidade de tem 71 membros porem esta aparecendo apenas 44   TRANSLATION:  Good afternoon, How can I search for all the athletes of a particular club so that they can be made available and do not map all the information they are using as well? https://www.strava.com/api/v3/clubs/962795/members?page=1&per_page=200&access_token=e9166a9e5c00f4634l2685920g69db80f2bc77ba A community of 71 members is appearing only 44    

Hello!Since a while ago, as indicated from support, Strava allows to show the steps taken in walking or hiking activities https://support.strava.com/hc/es-es/articles/13772272971533-Pasos-en-Strava.This is limited only to some devices, but it could be extended if it would be allowed to obtain the steps data from the TCX file generated by many devices.As you can see in this image https://i.imgur.com/WuLPip9.png, the steps data are contained in the <Steps> tag, inside the Extensions.LX and <Lap> structure.As Strava already displays the calorie data, it will not be too complicated to access the step data in the TCX file to display it.If this is supported, it would extend the compatibility of the step count with more devices.https://support.strava.com/hc/es-es/requests/2831801

Hello Strava Community, I’m reaching out to express my concerns regarding some of the recent changes to Strava’s map features, particularly focusing on the Global Heatmap color update that occurred a few days ago. The recent update changed the color of the Global Heatmap from its familiar blueto a purplish hue. This new color blends too closely with the red of the Personal Heatmap, making it difficult to differentiate between the two, especially in Satellite View. This seemingly minor change significantly impacts our ability to read the maps accurately and make informed decisions about our routes. New Purple:     Old Blue:     I understand that this might seem like a small adjustment, but it represents a step in the wrong direction, making it just a bit harder to interpret and use the maps effectively. This issue is compounded by other recent changes, such as the forced route suggestions that clutter the map and detract from its clean and useful design as seen in t