Ask & Troubleshoot

Good day, I'm having trouble seeing any flybys.  It is showing my route but no other riders.  I've been out on busy days at popular spots and a few people I've ridden recorded rides but did not show up on flybys.I checked my privacy settings and all seems fine.  I haven't seen any flybys on my last 10 rides or so, not one.  Any suggestions or solutions?Viewing on a 2017 MacBook Air using Safari.

Hello all, On of my rides are not shown on the Heatmap, even though the activity has been recorded: https://www.strava.com/activities/9062889956  Anyone else who have met this problem or is there some kind of box I have ticked, that makes this ride invisible on the Heatmap? Best Thorkild

It is necessary to be able to separate running power from cycling power. They are measured differently and it is obvious that they are not comparable. The FTP measured in cycling cannot be compared with the FTP measured in running and that makes all metrics based on FTP or the power curve no longer useful.

Hi, i have an activity from my garmin that uploaded to strava. It notified me and its on notifications on strava and on my training log but not on my profile or feed. I have tried everything, please help!

I had a situation where my APi webhooks were failing due to an expired certificate.  Unfortunately I was unable to fix it while I was away from my home due to some security measures I've implemented within the cloud.  My question is do the webhooks stop sending to the endpoints after so many errors and if so how to get them working again?Thanks for any suggestions

I have recently created two new segments to add a little competition to the Wednesday evening run for my running group. However, having created them, historical data has been pulled from as far back as 2016 and data from activities that have obviously been entered incorrectly e.g. a run that was actually a cycle. As an example, the leader of a segment I have recently created 'ran' at 1:45 mins/km which equates to 25 miles/hr.Is there an option to create a completed new segment with no historical data? Is there an option to reduce how far back historical data is pulled from?

I'm using multiple bikes, includin an ebike for tracking with StravaUnfortunately the bike distance goals are either buggy or make no sense.Personal bike distance goals do not consider ebike rides. But I can't set a distance goal only for ebike rides either.In my profile stats, ebike rides do contribute to my bike stats, and additionally ,there I can filter for ebike rides only.So this is really not consistent at all.Pleaser let ebike rides contribute to the personal distance goals too,

Hi team.I has a problem Number of athletes allowed to connect to my app.  Currently Number of athletes allowed to connect are 1. Can you exten number of athletes allowed to connect?this is My client ID: 124032

Is there any endpoint to delete an authenticated user's saved routes or routes in general? I've searched through the documentation but found only GET endpoints.

Can someone please tell me if the time estimates calculated for outdoor rides (based on last 4 weeks’ rides I believe) ignore the speeds from recent virtual rides, which are usually much higher than IRL rides? Thanks 

Does anyone have experience uploading Eurovelo tracks to strava?

put out an annual records email (in january?) sharing links to outstanding individual efforts put in by members. also, maybe highlight cumulative records like most miles ridden in a year, most feet climbed, ...open it up to pros and amateurs , though there should be separate divisions for each.i got this idea from my friend walter who did this : https://www.strava.com/activities/12242634218 

I wondered if anyone had any idea how long it takes to have an issue resolved. I raised an issue nearly a week ago as I paid for a subscription and it hasn’t applied to my account. I’m now nearly a week in with a wasted subscription and no resolution. It was kind of made worse by the fact I had initially clicked on the free trial and got charged. Not really sure what to do really as I’ve already lost a week out the month subscription waiting for a reply. Any pointers?

Hi there, looking for help on how to update maps in Strava. I live in a town that has a new bypass, the road was opened 2 months ago. The road shows on the map, but you cannot route using the road, it's like the routing tools dont "see" this new road, and constantly route around it. How do you report / update maps to include this new 3km of roads? I know you can set manual mode and place multiple points and do it that way, but the road is quite curved and can be tricky to get accuracy. 

Hi!In my web application there's a log out button. The problem is that it only logs the user out of my application, not Strava, thus the user can simply log back in again and after a quick round trip to the Strava log in page (where the user is still authenticated).Is there an API endpoint to call or a URL we can send the user to to log out of Strava? The Strava website sends a POST request to https://wwww.strava.com/session when logging out, but that requires a `authenticity_token` and is probably not something for 3rd party apps to use.Might not exist a solution to this, but I wanted to ask anyway. My log out button doesn't make much sense as it is now.

Migrated Content

If a free trial user joins a group challenge and their free trial expires before the challenge ends, will they still be able to participate? Or will they be removed from the challenge?

I lost all my data when I logged in after resetting password Username is Sarah CurneenHave sent ticket regarding issue #3013194

When an activity is uploaded the map doesn’t differ between paved and unpaved surfaces. I don’t get the dotted line for example for gravel rides in the forest. Any idea of how to reactivate this feature? 

Please help me to refund in activity because its inccident  I have a lot of money to living cost and grow up my children its my last compensation out of my job company  And i has doing instruction in three step support instruction strava help Finnally i have to apologize and almost helpfull  to refund my money please !!! Thanks for attention , please help me !! I very appreciated and thanksfull    

Bonjour  une activité de ce jour a était supprimé par erreur. comment la retélécharger. merci pour votre retour TRANSLATION: Good morning  An activity from this day was deleted by mistake. how to redownload it. thank you for your feedback

I set a new PR but it didn't go on best efforts or pr. It was a 1.2k and it definitely was better than my 1k pr but nothing got updated 

Hello all,I try to get comments of an activity using the "/activities/{id}/comments" route.It works but in the json response, I have the following :In the documentation, it is written that it is a SummaryAthlete :So it should contains :The resource state indicate that it is a Meta athlete.Is there a way to have a SummaryAthlete and not a meta Athlete ?Thanks a lor for reply,Geotinc 

please be concert for the Strava PR many are using motorcycle ,car ,speed over 80-100kmh,that cheating burn all the recond from strava , and the recond for all time still in leaderboard pass few years ,should try investigation it .tq

Hello,can somebody help me how i can give a kudos to a activities with an api call? or is there only get Statements?thanks