Ask & Troubleshoot

Strava image: garmin image for same activity: Does anybody know what can cause this and how to correct or prevent it?    

I have an Android phone and I use the mobile app to record activities on Strava. On my last two activities, I hit 'record', did my walk/bike and when I went to hit 'finish' I got a message saying that Strava encountered a problem and none of the walk/ride had been recorded. On both occasions I had mobile data on, had checked the GPS signal was working when I hit record and was within city limits. I restarted my phone after the first incident and it still happened. Has anyone else had this issue and been able to resolve it? Cheers!

i tried to get club member activities. To get information of someone, i passed authorization url to someone.But when they try to access that page, page showed 403 error(limit access)how can i solve this.

I'm really interested in developing an app that gives a much richer experience to manage routes. I want to be able to group all my routes by different types/locations/favourites etc and then easily Star groups that I want to Sync to a Wahoo GPS unit. By starring or unstarring a group in the app I would want to be able to star/unstar those routes on Strava through the API. If the wahoo is then setup to only sync public started routes it will just xfer what I want for that ride.Looking at the API documents it doesn't look like you can star/unstar a route but just wondering if I have missed something.It's a real pain when you have a large library of routes and you only want a few synced to the device at any one time!Thanks

Is there a way to ride a loop, make that whole loop a STRAVA segment, and then have it give 1st, 2nd, and 3rd medals? The latter may be automatic, based on leaderboard.

Strava is a cycling community, right?However, it is easier to host a ride via my town's local facebook page than via Strava, it seems. There are clubs, yes, but only club owners can host events, right?Or am I missing something?I'd just like to have a feature where I could just post "50km ride, 18:00 o'clock, meet at XYZ".

Hello. I use Strava on my iPhone and Apple Watch, and have it connected to the Health app. It imports activities recorded with the  iOS activities app just fine. But if I record a workout with a 3rd party app which writes to Health, Strava does not import it. The workout is visible in Health and activities recognizes it. Is this a known issue? Thanks!

I am receiving a notification that my Strava account is temporarily suspended when I try to log in from my computer. Strava works just fine on the phone. I'm trying to export date from my second profile and merge the accounts and I need the computer browser version for that. I know for a fact I did not enter a wrong password. Please help. Thank you!

I wanna ask about this, i did a run on treadmill but the result was not synchronized/sent to strava. is there something wrong with it or explanation? before i did an outdoor run it was fine, it was synchronized and the heart rate also show up in strava. and also, i just did a custom running course from the huawei health app, when i start the course, its automatically sync to my watch (huawei band 9) to record the run. but, the result also was not synchronized/sent to strava? is there any explanation?

Hi Im doing a 12 hour hike using the  strava app, any recommendation on how to keep the battery lasting on my apple watch

It seems like the sizing of the bubble chart in the Training Log might be fixed? If so, we can’t see the scale. It definitely varies by activity.  For example, if the activity is “Run” and the distance is 5 mi, the bubble might be x1. If it’s 10 mi, then x2. If the activity is “Hike” and the distance is 20 mi, the bubble will be x1. However, at a distance of 30 mi the bubble still seems to be x1.   Could we have relative scaling based on our range of selected metric? Attaching a screenshot of what mine looks like on a 3 month long hike/kayak adventure.   

I would love to see something implemented to remove the junk recordings off of the challenge leaderboards and segments. For example, right now the top athlete on the July Half Marathon run challenge says that person ran 63,000 miles with a 0mi pace. Clearly something went amiss and that record shouldn't be above

Hi guys! I have an issue, since yesterday, facebook keeps deleting mi sharings from strava, why? I've made reports, now i am wainting for their response. 

Am I able to see my cumulative step count in Stava? 

Hey Guys,Can anyone please guide on how long does it take for the app submission review? I did receive an email from Strava saying that they have received my submission for Stravas Developer program but not after that. Thanks Prashant 

Hello - I've been added as an Admin to a Club, so I can approve membership requests. However, we still cannot clean up the club (this club is tied to an office-based club) because the identified owner no longer has access to their account.I've messaged the previous owner, and they have confirmed that the club does not appear in their dashboard so they cannot transfer ownership.What remedies do I have for this situation?

I receive this response when trying to access the activities endpoint for v3.  I'm able to use the athlete endpoint and get information.  I used the activity:read_all scope when authorizing my own account.{"message": "Authorization Error","errors": [{"resource": "AccessToken","field": "activity:read_permission","code": "missing"}]}

Hi,I was looking in the documentation, but I couldn't find any info about events for when an user revokes access for an app.Is there any communication about this event?Thank you,Simone

Hi all, I'm trying to use the relative effort. But I was noticing a big difference in relative effort between 2 pretty similar activities:  The lower is from september 8th and the upper from september 15th.  So, in the upper activity I ran a little bit longer in zone 2 but way less in zone 3 and my relative effort is much higher. Are there other things involved in the calculation? What am I missing? I must admit that my heartrate zone where accidently set back from custom to automatic between the 2 runs. I put it back to custom (after the run) which changes the upper graphic. I think the relative effort score didn't change.But still, the heartrate zones during the last run (on automatic base) were slightl

I have got some messages like a scam a few days ago.I reported as a scam to you, so I would like to know whether it was a scam or not.If you'd like to contact me, could you please send e-mail.Thanks.

 I use Amazfit and only the data is loaded, the map does not appear, is there any solution?

In the web app is there a way when viewing an activity to auto-hide or one-click hide all segments that are not my own private ones?I ride the same route a lot and I have about 12 segments of my own that are starred. Since it's a heavily used trail, when I view an activity my own segments drown in the sea of random segments that others have created and made public. I literally have 40+ segments that I don't care about. I can hide them 1 by 1, but that's tedious and on my next activity in the same place it's the same again.Any current options to avoid this segment overkill?

Is there any way to get the last uploaded photos of an athlete?Like the native strava app is doing when you visit an athlete profile.Currently, the only way of doing this is to loop over the last activities of an athlete and call the /activity/{activity_id}/photos?size=2048 endpoint.But of course it is long and will raise a 429 Too many requests.Something like /athlete/photos or something would be nice but it does not seem to exist

I've been marking rides to and from work as commutes pretty diligently, but I see from various reports on the site that commutes can be hidden, which makes me think maybe they aren't meant to be treated as significant exercise? I ride as hard on commutes as I do on non-commutes, just that my destination is work and I have paniers on my bike for a change of clothes, laptop, etc. If anything, that little extra weight burns a few more calories, I'm sure.Would others count these as commutes? It is a little neat seeing how much CO2 I saved by not driving, though that's not really why I do it.

I open three incident ticket and I still waiting for any action from Strava team support. I’m the only one?here my problem Unfortunately, I remove my Facebook from my Strava account. I want to use my e-mail address for Login. However, I can’t log any more on my Strava account. I have more then 10 years of activities.My old Facebook account email  is no more is service) Here à copy of my last payment on August 24 for my annual subscription. Could you link my old Strava account to the following E-mail : and send e a link for a password reset?I’m still waiting for any answer for the 3 incidents I opened regarding the problem