Ask & Troubleshoot

I've recently noticed that the calories burned are not shown in Strava (as it used to be few weeks ago) and this figure has been  replaced by Avg Power.I am using a Garmin Fenix 7 and had entered the weight etc..The Garmin Connect App shows the figure.  Any one can help?Thanks!

Hi. Im a member of one of the clubs on Strava. Unfortunately my today's activitie wasn't calculated in statistics in club from this week. The activitie has been show in the "Activities" of all members of the club, but has not been show in the summary on "Stats". I've read all the articles and posts that could help me to solve this situation but non of them helped. And ideas what's wrong with that? I was at the first place last week in the club, so it is important for me that my results would be calculated correct.

I am really disheartened. Starve customer care- please answer my query - Strava ticket #2990699 my 03 rides not showing in activity

On my app, it used to show me calories burnt, now it shows co2 saved, how can I get calories burnt back on the app, I have to go into the web portal to see what I did? 

Every time I try and comment on other peoples activities I get the message 'Strava has encountered an error. Please contact support' This started happening yesterday evening. I'm recieving comments so I know it isn't a Strava wide issue. Any help would be appreciated!  

I've observed in many instance where my average speed for an activity in "Overview" view is different from the average speed shown in "Analysis" view. For example, this activity has average speed 18.8 when viewed in Overview, but shows 19.1 when viewed in Analysis (without any time window truncation). I think the 18.8 (overview) is correct but I'm interested to understand how these two numbers are calculated and where the discrepancy comes from. Should the calculations be standardized?

Hi! This is happening on my Android Phone. No new Android updates since yesterday and I haven't I have changed anything on the app since yesterday. This morning the home activity feed history on the app has shortened drastically. I can only view back about a day or so in thr feed. I drop in every now and then to give cudos to friends, now I'm finding I'm missing things. I can go to my personal feed and see all my activities, but nothing on the main feed. Please help. 

I wanted to add a default sport to an existing bike. However, the save button was greyed out, making it impossible to save the changes. The UI didn't display any reason for why saving was not possible. After testing a bit, it turned out it was because the weight was invalid (1 kg) (When I first created the bike, 1 kg was accepted). When you try to save, it should for example jump to the invalid weight field and clearly say why its not valid.

My run activity is not showing on my iPhone but my walking activity and golf activity is??? How can I solve this? Thanks 

Hi, I recently changed to a Giant Dash M200 GPS unit for my Embt, and all was well for the first ride. Data uploaded to the Stages cycling app and came across to Strava. However, subsequent rides have produced incorrect data uploads to Strava. All good on the M200 and in the Stages app, but upload to Strava from Stages and my data is skewed beyond belief. Distance and map are OK, but speeds and time are out of this world, e.g. max speed today was 443Km/hr and my 40km ride only took 5 minutes! I know I'm on an Embt but that's crazy. Anybody experiencing the same thing or got any ideas on how to correct this?

Is there any way Strava can prevent double posting.  People have so many options for updates to their rides.  Phones, watches, GPS devices.    People use two or more on one ride and get double or triple the correct distance.  Also is unfair for Local Legend segments. 

I see multiple posts about the same but no fix. In strava you click samsung, it tells you how to add strava in samsung app which works but you never see the app in apps section settings in strava  

i tried it by creating a Webhook using a python script but it was unable to verify the callback url for the webhook.. I've gotten the webhook working through Zapier for the purpose of the app, but I'm worried that when I apply to have the app recognised by strava so more people can join it that they wont accept it if it doesn't use a coded in webhook.. 

Hello everyone!I have a question regarding when a user authorizes an application linked to strava to get his data and based on that, you get the id of the athlete of that user, his accesstoken and refresh token.My question is, when a user accepts the terms of the application he is joining, if he previously linked to another application, the tokens of that previous application will have expired, right? Because when it is linked to the new application it generates both new access token and refresh.Is there no way to persist minimizing the same refresh?Or any way to access the information of a user without the tokens of that same user?Perhaps using the tokens listed in the API config?The documentation always talks about the authenticated user, but in cases where a user is linked to several applications, it is difficult to always have the tokens due to the rotation that is generated when linking to a new application. 

Good morning,I'm trying to obtain the times of each user on a segment, but it's not being possible. Firstly, because if I have the user log in on my platform to exchange the access token, I get an error that only one person can be connected. So, I conducted a test by making this request: https://www.strava.com/api/v3/segment_efforts?segment_id=35310022&start_date_local=2022-05-21T00:00:00Z&end_date_local=2022-05-21T23:59:59Z&per_page=3, which is executed correctly but I had to use the user's access token by creating an API in their profile... and obviously, for my program, I don't want that, to obtain the segment_effort. I would like to know if there would be a possibility to take the times of each user from a segment created with my user acting as an API, specifically using my own Strava API. Always assuming that the user has public visibility.Or what possible solutions are there for this problem.Thank you.

I'm leveraging Strava for displaying my user data, including the profile photo.The profile photo url that's returned is unique to the photo, so it's not updating the photo it returns automatically.What I figured, then, was that I could just listen to inbound events from the Webhooks and update the Photo URL reference on subscribed users, but I don't seem to be getting any events for user profile updates. Am I missing something? If not, it would be GREAT to have a permanent, static profile url that I just continue to reference.

When I am on my phone (android) I would like to change the types of activities it uses. For example it shows walking as well as cycling, which is annoying, because I am on a bike and as a result sometimes end up in places that are only for walking. Can I change this in the mobile app, like I can on the website? I can do it for my personal heatmaps, but not for the global one...

Today I havent been able to access Strava on my Iphone 12.  Get the message "Something went went wrong - try again"  I deleted the app and reionstaled but no difference.  Anyone else having this issue? 

Has anyone else noticed that that the rate limit headers sent with all API responses changed after the outage yesterday? Previously the headers were CamelCase (e.g. X-RateLimit-Limit) and now they are all lowercase (e.g. x-ratelimit-limit).Did I miss an announcement or is this just a surprise change? And I guess if you're reading this, heads up that the headers appear to have changed so if you have any rate limiting logic be sure to update it.

Hello!I don´t know why my Samsung Galaxy Watch 6 is not showing steps in my hiking sessions. All the other data are ok, map, heart rate, kms, elevation, etc. even when I wal in a flat terrain it doesn´t show any steps. Do you know why? Best regards

We have reached the 999 Athlete limit and have tried contacting support, resubmitting the app for verification, and we have not heard back on how to increase these limits.Is there a separate contact form or method to get this number increased?

 Hey everyone, I've been using strava for a while and love the system. However for a while I've noticed top x% on the leaderboard.Is this just a heading saying that if you rank high enough this is where the leader board shows the number and who's on top, or is this something else?I've googled it in many ways to find out what this means but can't seem to find anything on it. Does anyone know what top x% means?Thanks

I've created a group challenge, but some people are unable to join without signing up for a free trial. The challenge currently has 9 members, so the participant limit isn’t the issue, and some of the new members haven't used up their 2 free group challenge slots.Could someone help explain why this is happening and how I can resolve it?

Bad request when registering a push subscription. I checked output of my url and get the 200 with correct response within miliseconds. Could this be because my api is accessible over ipv6 only? ( no ipv4 available.. )   Cheers

Hello, after check API documentation I have not been able to find how to call go get the leader segments per one athlete. My question is:We need use the parameter: "id" (The identifier of the athlete)We need to get at least the following details per each leader segment:"name" (name of leader segment)"kom_rank" (kom rank of leader segment)"start_date" (date of leader segment) In short, we need to get this data that is shown on website by making an api call:https://www.strava.com/athletes/45686340/segments/leader Thanks for your helping, I will wait for your replies!!Regards,