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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2548 Topics
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GandhornHub Rookie
asked in Strava Features Chat
Help - Updating gear does not save

Hello I am having an issue with updating gear of some of my activities. By default, I used to record bicycle activities on my mountain bike. For my road bike activities, I do not manage to update the gear. The process I follow is: Open the activity Click on edit Change the gear Save But nothing happens. I have to add that these activities seem to be virtual rides. Yesterday I did a real ride and this one I can edit the gear normally (and save). How can this be solved?

71
Scout
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JonathanWaltersHub Starter
asked in Strava Features Chat
Popular routes

Hi - quick intro - been on Stava for years but just subscribed and joined the forum. Was doing Triathlons, and might go back, but currently focussing on strength (Kettlebells) and running (trail running especially, thinking of going long..). Looking at maps on the iPhone, I see a nice list of some popular routes, but, of course, the screen is small. When I plan a route on the desktop I see the start point for these routes but can't access the full route. I'd like to be able to use parts of these popular routes in my own routes. Is there a way to display these? Thanks!

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Jane
Community Manager
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PushThePaceHub Starter
asked in Strava Features Chat
Monthly Recap | Historical Months?

On the mobile app, under Progress there is a recap of the last calendar month. I’m curious if there is a way to get the recap for months older than that. I hadn’t noticed that you could download them until May 2022 and I’d like to have all 12 months of possible. Any help would be appreciated!

761
Lola
Community Manager
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Tony7Hub Starter
asked in Strava Features Chat
Trying to search 'My Routes' in App and/or Web version

I love the ability to create and save Routes in the subscription version and find it very useful for planning multi-day tours and future holidays. It is very frustrating however that I can't seem to be able to search "My Routes" on either the app or web-based version. This was fine when I only had a few - but as they build up over time it is a real pain to find desired one whether to review, edit, share or use. There is a search bar with choice of activities, segments, athletes etc - but it disappears when it comes to "my routes' which I can't understand, having been able to set up, name and save routes. Am I missing some feature or something in settings? or do I have to use some other application to manage and plan routes? Grateful for any guidance. Thanks.

101
Bryant
Community Manager
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rdawsonHub Rookie
asked in Strava Features Chat
Unable to see Flybys over last 2 days

Anyone else unable to see Blybys yesterday or today? When I click on View Flybys, Strava Labs opens but then I see "Error: Server error! Reload to try again". When I open my browser's console, I see the following error displayed: Access to XMLHttpRequest at 'https://nene.strava.com/flyby/matches/8150900019' from origin 'https://labs.strava.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.78a2ce731c39b76efe02943492024854.js:1 failing: Server error! Reload to try again

83
Soren
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zbooyekHub Starter
asked in Strava Features Chat
Photo descriptions get deleted

After the last media-related update of the web version, all previously entered photo descriptions are deleted when you edit anything in the activity. I had lost quite a few of them before I knew what is going on 😞

52
Soren
M
miriam_aHub Starter
asked in Strava Features Chat
Accessing anonymous Strava data

Hi, I am a Marketing Professor researching on the field of mHealth apps and consumer behavior. I would be very interested in accessing to some anonymous Strava database of people´s activities recordings. Do you have any kind of partnership for that with universities? Thanks a lot,

441
Soren
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ccollinsHub Starter
asked in Strava Features Chat
Indoor Cycling Tag not saving

Hello, for some reason, Strava will no longer save the indoor cycling tag on my activities. As such, it does not remove the map and post relevant data charts for an indoor ride (HR, power, cadence etc.). I have tried multiple times to select the tag and hit save like I have always done. Any suggestions would be appreciated! Thank you.

191
Bryant
Community Manager
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rjkHub Starter
asked in Strava Features Chat
Activity vs Route.

Currently, when I ride, I simply click the "record" button and then save that activity. It shows nicely in my Activity Feed, and tracks in my statistics. Now I have entered a Route into Strava and will use the app for navigation. Will that automatically create an Activity? or do I need to also click the "record" button? Thanks!

61
Bryant
Community Manager
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Eaj836Hub Rookie
asked in Strava Features Chat
Add the ability to submit bug reports

It would be great if Strava had an ability to submit bug reports where the submitter would be at least told that the bug has been acknowledged versus ‘works as intended’ or ‘no intent to fix’. Submitting bugs as ‘feedback’ gives no acknowledgment so one ends up submitting the same feedback repeatedly. it’s telling that even here in this forum, there are no labels specific to bug reporting or support

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PitoteHub Starter
asked in Strava Features Chat
Vitesse et allure / Speed and pace

Je débute sur strava et je vois, pour mes activités, l'allure (temps/km) mais je ne vois pas affiché la vitesse (km/heure). Où puis-je trouver la vitesse? Merci TRANSLATION: I'm new to Strava and I see, for my activities, the pace (time/km) but I don't see the speed (km/hour) displayed. Where can I find the speed? THANKS

1021
Bryant
Community Manager
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B-manHub Starter
asked in Strava Features Chat
Activities Summary at end of year

How does the summary that is sent by email at the end of the year calculated? Does it go from January 1st to December 31st or a different date? Does it count in manual activities or does it only do recorded ones.

501
A
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B-manHub Starter
asked in Strava Features Chat
Segments

How do you make new segments? Can you see all of them when you are on the free mode and private?

41
A
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frankkHub Starter
asked in Strava Features Chat
Rowing on Strava fails to use the data it collects

If I go on a mountain bike ride with nothing but my HRM and my Garmin, Strava gives me a ride that shows me where I went, a graph of all my HR data, and a realistic estimate of my calories burned. If I go on a hike with nothing but my iPhone to record on, Strava gives me my route and my estimated calories burned But if I go sculling with nothing but my HRM and the iPhone I record on, Strava does give me a row that shows me where I went and a graph of my HR data. But it fails to estimate my calories expended. This is frustrating: if I export my row to Training Peaks, that big fat zero for calories expended throws off TP’s estimate of my TSS, fatigue, etc. Why does Strava not estimate my expended calories when rowing?

191
Jane
Community Manager
N
Noah11Hub Starter
asked in Strava Features Chat
Improvements

Migrated Content

11
Jane
Community Manager
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stefansvHub Rookie
asked in Strava Features Chat
Mobile app route building and more

The mobile route builder is very poor quality at the moment. Not being able to choose terrain is a no-go on many road bikes. If you're touring and have no easy access to the desktop version, it's basically useless. Last time it tried to guide me up a mountain through a steep dirt trail instead of following a slightly longer paved road. There is a lot of MTB around, don't get the heatmaps mixed up! Speaking of gradients: also on desktop, why not have a filter based on max grade and not only elevation? Sounds like a neat idea. Speaking of desktop version on mobile: constantly redirecting me to the LIMITED app is simply annoying. I am using my browser instead of the app on purpose! Just ask the user whether they want the desktop or mobile version when they enter the website, like most others do. Speaking of heatmaps: it is not clear to me whether each activity type has their own or they're shared. If they're all mixed up, hikers, MTB cyclists and road cyclists will all be confused, as wel

153
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michael12345Hub Rookie
asked in Strava Features Chat
Find the source of, and simulate, activities with a "null" map

Hi, I support a website that, via the Strava API, allows our users to sync their activities from Strava into our system. We have an occasional error with activities not syncing properly, and I have a suspicion it is related to an activity being returned to us with a "null" value for the map node. Here is a snippet of the resulting JSON of a call to getActivityById(): ..."athlete_count": 1,"photo_count": 0, "map": null, "trainer": true,"commute": false,"manual": false,... Here is a snippet of a test activity I added for myself via the Strava website, with no map data associated: ..."athlete_count": 1,"photo_count": 0, "map": { "id": "a7974877761", "summary_polyline": "", "resource_state": 2 }, "trainer": false,"commute": false,... Note how mine has an empty value for summary_polyline, whereas the potential problem activity has a null value for the map node. I'm curious to know where the null value for map came from, and I'm primarily wanting to know how I can create an activity myself w

12
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smclementsHub Starter
asked in Strava Features Chat
Linking Equipment to an Activity is Too Difficult

I imagine that a large proportion of Strava users have multiple bikes for different types of rides(road, mountain, gravel, Peloton...). Two key issues. 1) It is far too difficult to assign a particular bike to a ride. It would of course be ideal to be able to pre-assign diff bikes by ride type(e.g. Trail ride = mountain bike / Peloton Ride = Peloton bike). Short of that, making it easier to manually assign specific equipment to an activity would be a big improvement. Presently takes multiple steps to get that done. Why can't it just be done with a pull down within each activity. 2) eBikes need to be directly addressed. It's becoming obvious in some of the leaderboard comparisons that ebike results are being ranked against non-ebike times. I suggest that the difficulty in assigning equipment to an activity makes this problem much more likely. Many people won't make the effort to manually fix each ride. Additionally, e-bikes should be scored as a separate category or riders should be abl

131
Jane
Community Manager
D
DewaHub Rookie
asked in Strava Features Chat
Automatic labelling of Activities

In the spirit of making Strava even more "smart", it would be nice if we could automatically tagg certain activities based on historical ones. Eg. If I am commuting every morning / evening (Home > Work and Work > Home), the system should be able to automatically label the future ones as Commute If I am hiding some activities from my feed (eg. all Commute ones), the system should be able to hide them in the future as well

51
Bryant
Community Manager
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LaFlamaBlancaHub Rookie
asked in Strava Features Chat
Clubs Displayed on Profile Page

Hello, can you please athletes select which top 4 clubs they want to show up on their profile page before clicking on clubs and displaying all of them. Seems to be random but would be awesome if it could pick which ones we want displayed 24/7 on our profile page. Thanks for your time and consideration 🤙

11
Soren
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spgreenwoodHub Starter
asked in Strava Features Chat
Physical Achievement Tokens

Hello Strava fam; excited to explore this community hub more. I have an idea that I would love to see become a feature. We need more personalized physical tokens in our lives! If I earn a KOM, or become a Local Legend, or do a Century/Marathon…I would love the option to pay $2.99 for a small personalized sticker…or pay $19.99 for a T-Shirt to be shipped directly to me. **bleep**, if it’s a really big deal, do a trophy! Make it a 1-Click process right after I upload/complete the ride; have all of my credit card info and shipping info pre-filled. It should be a impulse purchase and then a delightful surprise when it shows up. What do you think?

173
eric11
Y
YawnickHub Starter
asked in Strava Features Chat
Strava Labs Achievement Map Error

I'd really like to explore this project, but it doesn't seem to work. There's an error that can be seen in the browser console. I've also found this reddit comment where others seem to have the same problem. It'd be awesome if this project would work again:)

82
Soren
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BeezzztHub Starter
asked in Strava Features Chat
Flag till you die

Hello all, I'm new here and unsure if this is the right place to post my issue. Perhaps it's been discussed before, if so : my apologies. Me and my friends are rather competitive and are the proud owners of several KOM's. There is this guy who steals our KOM's on a regular basis, using a speed-pedelec on the commute. We must have flagged him like 100 times the last couple of years. We can't reach out to him via his profile because his settings are private. Do we have to keep flagging him untill we die or is there another way to solve this issue once and for all ? Thx for your input.

21
A
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Jenelder79Hub Starter
asked in Strava Features Chat
Segments

It would be great if the app would tell me when a segments is starting and ending on bike rides so I can push it or try to beat the fastest.

01
Jane
Community Manager
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HuckNoHub Rookie
asked in Strava Features Chat
Correcting Starting Point

I forgot to start my Garmin until halfway into my ride. Is there a way to correct the starting point on an in-and-out ride where the start and finish points are the same?

1133
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