Solved

Account temporarily suspended

I tried to change my strava email account from apple id to gmail. But unfortunately, my account got temporarily suspended. What should I do to recover my account and continue the process of changing the email? Thank you.

31891

SusVerHub Starter

Unable to change email for my Strava account..no answer from support

I have tried to contact support twice during the last months by creating a support issue from the Strava app of my iPhone. I am trying to change my old email address that is registered for Strava that has been deleted for many years. I don´t have the password to change the email to my new address. I expected a reply to my new address but I feel my support issues are simply ignored. Pretty surprised since I´m paying 99nok for the app every month.

4786

scott14Hub Starter

Share image now being cropped to 16:9 portrait

Up until recently, when I shared a run, the image with stats would retain its aspect ratio. This seems to be no longer the case (in the last week).For example, here is my latest run, ready to share; However, when I post or even save the image, it is cropped to the portrait aspect ratio. This has only happened recently, as I have been sharing in the same way every time. Can anyone shed any light on this?

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mikeruns26.2Hub Climber

Unable to join Developer Summit livestream

Anyone else trying to join the Dev Summit livestream but not allowed? I’m using the gmail email they sent the invite to. Also, emailing developersummit@strava.com if there are issues like it says bounces back because the email doesn’t exist.

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CraigOppHub Starter

Tracking Segement Attempts in a Club (Local Legend in Club)

I’d like to identify a “segment of the month” for my team, and then have a competition to see who can complete the segment the most amount of times within a month. I am not interested in fastest time, just most attempts of the segment. I know I can compare times on a segment within my club, but I am interested only in the local legend of the segement, within my club, within a single month. How can I track this? Thanks!

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Jerald JrHub Rookie

contact support

Contact support

391

rbintarpHub Starter

Pengembalian Dana

Yth. Tim Dukungan Strava, Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses. Saya sudah mengajukan permohonan pengembalian dana melalui Google Play dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja. Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:Jumlah yang ditagihkan: Rp 609.390,00Perangkat yang digunakan: Android Saya mohon bantuan tim Strava untuk:1. Membatalkan langganan yang sedang aktif.2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan. Silakan hubungi saya jika dibutuhkan informasi tambahan. Terima kasih atas perhatian dan bantuannya. Hormat saya,Rahmat Bintar Pamungkas

241

NinaKHub Starter

could you please add equestrian as aan activity?

Since my garmin watch records equestrian activities, why not do the same? It's not like the horse is doing all the work. Blue below is speed. We did about 8k in an hour. Figure below shows heart rate, showing significant exertion.

541

DeloHub Climber

Is there a limit of routes i can embed to a website?

Hello,I’m making a website for my local community to share all the routes in my area in one place.For doing that, I use the route integration with the <HTML> code.I was just wondering if there is a limit of routes that can be integrated from an account? I would not like my accound to be suspended for that :) Thank you,

1387

4lavonHub Rookie

Strava personal heat map not showing some runs

I love the Strava personal heat map - it’s a big reason i’m a subscriber. I love maps and it’s extra motivation for me. Since the AWS issue 2 days ago though, some runs that had previously shown on my heat map are no longer showing. There doesn’t seem to be a pattern - I’m missing a run from July and some from other months. I’d love this to be fixed because I had been trying to run on every road in my area, but now my map isn’t accurate so I’m disappointed.

342

Agung NugrohoHub Starter

Request an increase in the max 400 athlete authorization limit for my Strava API

Dear Strava API Team,I am writing to request an increase in the athlete authorization limit for my Strava API application.Application Details:Application Name: Sebuse Pro 2025Client ID: 181334Current Use: Club Dashboard for SEBUSEPRO 2025 (Club ID: 1790936)Request:I would like to request an increase in the maximum number of athletes who can authorize my application from the default limit to at least 400 athletes.Use Case:I have developed a dashboard application for our running club (SEBUSEPRO 2025), which currently has 48 active members but onward will be around 400 athletes. The dashboard helps our club members to: View leaderboards and performance statistics Track individual and team activities Monitor training progress with activity duration filters (30–90 minutes) Export activity data for further analysis Each member needs to authenticate with Strava to share their activity data (with consent), enabling the dashboard to display comprehensive club-wide statistics and recent a

1001

BobSideshowHub Rookie

Import from Apple breaks altitude information

Hi there,when tracking my rides with Apple Watch, the data recorded is a plausible and consistent match with other resources, e.g. komoot pre ride track planning.Importing the recorded track however, has a strange impact especially on altitude information. A track with 300 meters of altitude difference (Apple, komoot, paper map) e.g. easily gets imported as 600+ meters in Strava. This gives a wrong information for the training status and kind of nags on my credibility with those who joined me for the ride 😉 😉Why doesn‘t Strava simply take the well recorded data from Apple, but applies some additional magic during import, that actually goes so significantly wrong?thanks a lot!Thomas

7938

EruannoHub Starter

Reimporting workout from mi fitness

Hello,During a recent workout, I encountered an issue with the Mi Fitness app failing to synchronize the GPS track from my Mi Band 7 Pro. By the time the problem was resolved, Strava had already synced the workout without the GPS data. Consequently, I now have accurate information with the track on Mi Fitness but not on Strava. Is there a way to manually trigger a sync? I'm concerned that deleting the workout on Strava might only make it invisible, with Strava still retaining the record of having downloaded this workout.

500812

芬

芬达超人Hub Starter

登录网页版一直验证邮箱

我登录网页版它一直让我重复验证邮箱怎么解决

211

ZianrhygzHub Starter

STUCK ON PROCESSING ACTIVITY

My run activity is stuck on processing activity i already restarted my phone, uninstall and install the app, i have log out and log in many times but still stuck on processing activity pleas help me

661

Honorin DOUCHETHub Rookie

activité qui ne s'affiche pas

J'ai enregistré il y a environ 40 min une activité mais elle ne s'affiche pas... le serveur est en train de la traiter apparement et on me dit de contacter le support. Suis je le seul auquel ça arrive ??

922

Prim RoseHub Starter

Stuck on processing acticity

I have a workout that's not uploading to my account, just keeps stuck on processing. I've logged out and in, I've tried refreshing many times and tried uploading a new activity, with no solution.

3422

JonasdhansenHub Rookie

Bicycle ride stuck on "processing activity"

Hey, i got come from my ride an hour or so ago and my activity has been stuck on “processing activity” since then. I did a small run afterwards to test it and that appeared however my ride is not processing is there a fix for this?thanks in advance!

2988

abrahammoncherryHub Starter

My run is stuck on "Processing Activity"

I tried all the troubleshooting procedure and i it still it stuck on processing activity. I also cant navigate to unsync activity.

12324

marcos_Hub Starter

RESOLVED: Processing Activity stuck

I have an hour-and-a-half long workout that's not uploading to my account, just keeps stuck on processing. I've logged out and in, I've tried refreshing many times and tried uploading a new activity, with no solution.

73212

Harriet3003Hub Starter

Processing Activity Stuck

Hi - My recent 5km run has got stuck and says "Processing activity" - I have tried all the suggested troubleshooting ideas and I really want it to work 😞

189816

kunshunHub Starter

Activity tab having "Processing Activity" stuck

I have saved an activity from my Galaxy Watch 6, while on the watch it shows that the activity has been synced, on the phone app, there's a permanent display of "Processing Activity" showing up in my activity tab. I tried restarting my phone, login and out of the app, clearing cache on the phone, and tried resyncing on the phone, refreshing the activities by pulling down and it just won't disappear. While I already accepted the fact that activity has been loss, I wished the "Processing Activity" can at least be removed.  

81281

RichardIGHub Starter

New profile picture shape for subscribers

Since today I can suddenly see who of my contacts is a subscriber and who isn't. That means they can see the same for me. Surely that's private information I didn't give strava permission to share with my friends?I once got a subscription to support Strava, but that doesn't mean I want to broadcast it to the world. It feels extremely pretentious. Can this be turned off? And if not, can I get my subscription cancelled and refunded? It still runs until March but surely this wasn't part of the agreement I signed.

834319

GubristHub Explorer

Padel as activity

May I ask you to add Padel as acitvityhttps://en.wikipedia.org/wiki/PadelAs of 2023, there were more than 25 million active players in more than 90 countries,according to the International Padel Federation (FIP).On the other hand, I wonder why Racquetball is there.I have never seen a Racquetball activity in Spain, Italy, France, Switzerland, Germany and UK.https://en.wikipedia.org/wiki/Racquetball

1392

SilentvoyagerSuperuser

Live Segments - device specific limitations

Recently I started to run with Suunto Race S watch. While I quite like this watch, it has one significant for me disadvantage compared to my old Garmin Fenix 7X - support for Strava Live segments.With Garmin Fenix 7X, I can have up 100 segments synced to the watch, and downhill running segments are synced (despite what Strava’s support article claims). Just to be clear, downhill cycling segments are not synced, but downhill running segments are. That is great, because I live in a hilly area with a lot of downhill running segments, especially when that is applied to trail running segments.Now, with Suunto Race S, the number of synced live segments is limited to only 20, and downhill running segments are not synced. I wonder whether these limitation come from Strava or from the device specific implementations? The main problem with the very small number of synced segments is that I pretty much can no longer star segments. Once the number of starred segments has exceeded 20, I can no long

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