Strava Features Chat

Hi! My runs often include a 5-minute warmup that I’d like to exclude when calculating the average pace for a run. Is that possible? I have a Garmin watch. thanks, Mario

I’m unable to get through to support and every ticket I create is marked “Solved” within seconds after creation despite no reply.I have yet to interact with a human after having paid for an inaccessible subscription that Apple refuses to refund without stating a reason why. The Apple payment integration is broken and somehow I’m being forced to pay for this faulty system.How am I supposed to interact with support when every ticket I create is automatically closed? I have yet to hear from a human after days of trying to get through. The ticketing system is broken. 

Hello, while I’m aware that many users have probably already reported issues related to the recent layout changes in the mobile app's map, I’d like to share a few specific observations: POIs (Points of Interest) Fences North Orientation Indicator Previously, all three were always visible on the map for saved activities. Now, they seem to be turned off by default but do appear when I start recording a new activity.These changes noticeably affect the overall user experience. I’m not sure if they are bugs or intentional design decisions, but I wanted to share my feedback and ask if this behavior is intended or if it could be improved.

Hi so im not sure if its a small mistake or if its supposed to be like that. I was checking my progress and comparing it to previous weeks and years, and when i touched the current day to compare to a previous week or years the app shows "today" on both bubbles on the graphs as you can see here, its just a minor thing i would like you to know, keep up the good work!

could you please tell me if it is possible for Strava to delete a load of activities from a Garmin device that was paired to a friend's account? There are far too many to delete manually.In the furture a simple solution would be a simple warning when pairing: "Do you want all activity data from the watch to be uploaded?"Other option is user block activity delation with simple interface. Strava Ticket: 3233060  

Every day, when I launch the Strava app on the Apple Watch, I get the loading spinner with the app icon while the app launches, then a screen that just says “Loading…” that blocks the UI for anywhere from 60 to 120 seconds or more. Why does the Loading screen need to be there?Blocking the app is extremely frustrating from a UX perspective, and it’s becoming a dealbreaker after years of waiting an extraordinary amount of time (and sometimes forgetting) to start my activity every day. Whatever it’s doing (e.g., updating the list of sport types based on frequency of use), could it instead be done in the background for the next app launch? I use my Apple Watch for limited periods of fitness tracking each day, so I turn it off every day. That seems like it could be a factor in the choice to present this Loading screen every single time, but I think that’s further evidence it needs to change, as a cold launch after a restart is not a g

Are the team at Strava aware? I can’t find a way to report this but an error message is currently plaguing the route planner “sorry, we couldn’t complete that action”. Upon refreshing all my routes disappeared at one point too. Server issue?

HelloCan I request for a refund that i accidentally purchased subscription

Similar issue, I cannot add emoticons to my strva posts anylonger. When opening google play, I cannot update strava or google chrome either (I assume because it is already the most recent version). What do I miss/should I do?

Today I completed the Samsung Challenge. I am trying to redeem the offer and enter the draw but it is asking me for my Strava ID. I have tried my name but this doesn’t work. I cannot find a subscriber number anywhere within the account settings on the website. What am I missing?

I am experiencing the following issue.Using a Galaxy watch 4. I finished an activity on the watch ( disabled battery saving mode on watch and phone before I finished the activity on the watch. Saw a short message "open on phone" but the acivity did not  appearin stava. Went to settings on the watch and "Not synched" displayed "0". Rebooted the watch and my Galaxy S21 but nothing appeared in strava. Is there any hope to recover my activity?

As an international traveler was one of the coolest features. On the webI no longer can zoom out very far.  No longer see workout aggregates.  Basically difficult/impossible to find my own workouts.  Hopefully this is a known bug or bad release and gets fixed.

Since Strava is not listening, Im calling on ebike riders to fix this problem ourselves.1. Find the existing segments you normally ride, 2. Go ride them on your ebike and upload as an ebike ride.3. Create the same segments but as ebike segments, with similar naming but with an "e" infront.If all of us do this for all the routes we ride, we can fix this ourselves.

All of a sudden, my personal heatmap will not load on the app (android) I've cleared my data, uninstalled, and reset the phone, and nothing seems to work. Is anyone else having similar problems?

Can anyone confirm whether the link to push Strava activities to the Android Fitbit app is broken?

I can’t find any option to change the start of the week from Monday to Sunday, am I missing something or is this just a feature that doesn’t exist?

Hi,looked but could not find anythign on this but just got a CORE body temperature sensor. It pairs on my wahoo and comes up in the wahoo Element ride data app but does not show up on strava, any way to pair or make the data show up on strava data?thanks 

I have an issue with sharing Flyover videos into Instagram stories. If the workout excedes 10 km  doesen't load. I get an error message "something went wrong" Someone else has this issue or it's just me? I also opened a ticket they got back to me, thwy are workinv on it, but still waiting for a solution.

HelloI suddenly cannot see my monthly overview anymore. The previous graph is now empty except for one month (November). Also my monthly condition graph isn't functioning anymore. Information from the past-previously visible- is now gone. Can anybody tell me what to do to solve this? Thank youEmmy

Hi,I enjoyed visualizing the global heatmap in external programs like QGIS. Importing the map was possible through accessing the website cookies to obtain the specific login session details.It seems like this is not possible anymore during the last two weeks (access denied). Is there any alternative/new way to access the global heatmap for visualizing in external programs?

I want Strava to automatically tally miles on my running shoes when I select Running, and add miles to my soccer cleats when I select Football (Soccer). Seems like I want to add Football (Soccer) as a Default Sport, but maybe there’s a better way?

Hi mates,I try to manually calculate the max speed of a small segment and I don’t get the same value as show on strava.I joined the GPX. (gpx.txt) or the JSON point bellow can be used to replicate it. { lat: 46.2873437, lon: 7.4867482, time: "2025-03-13T17:26:35Z" },{ lat: 46.2873455, lon: 7.4867516, time: "2025-03-13T17:26:36Z" },{ lat: 46.2873491, lon: 7.486762, time: "2025-03-13T17:26:37Z" },{ lat: 46.2873544, lon: 7.4867875, time: "2025-03-13T17:26:38Z" },{ lat: 46.2873642, lon: 7.4868367, time: "2025-03-13T17:26:39Z" },{ lat: 46.2873739, lon: 7.4868956, time: "2025-03-13T17:26:40Z" },{ lat: 46.2873885, lon: 7.4869504, time: "2025-03-13T17:26:41Z" },{ lat: 46.2874045, lon: 7.4869974, time: "2025-03-13T17:26:42Z" },{ lat: 46.2874034, lon: 7.4870324, time: "2025-03-13T17:26:43Z" },{ lat: 46.2873929, lon: 7.487055, time: "2025-03-13T17:26:44Z" }

If i Ride up a dirt road with my bike and register it as an Ride, will it be on the same segments on that road that if I had registered it as a gravel ride or a mountainbike ride? Or is it different segments for all 3?

I used to love Strava media upload flow. Crystal clear, not questions. I loved the fact that it was possible to preview a picture just by having a prolonged press on it.What was not my surprise today when I tried the updated media upload flow… It felt like an effort to simply upload a pic!It seriously makes me wonder if Strava is testing any of their latest features. The past weeks have been an absolute nightmare. I’m a paying subscriber and I’m seriously considering cancelling my subscription. It feels like everything I liked in the app is being torn into pieces.

If I receive a notification about a completed activity by a friend, say a run, when I click on it to view it, the map is zoomed out so far I can see the most of Europe and Africa. Is this a bug in an update or have I switched something?