Strava Features Chat

The map only mode added a smart feature today that gives you suggested routes. It seems cool and I may use it, but it disrupts how I use the map. When I'm out on a ride, I look at the map only mode with global heat map to see where others have gone and choose my path from that. The new create route feature covers the map and shows one possible route at a time, sometimes zooming out. I can't find where to turn off the feature so I can just use the map as normal. Please help!

As could be seen from the screenshot, the route reverse function does not work properly. In the past there would be no issues. This make the modification much difficult and complicated when dealing with sophisticated routes. This does not happen just once but I just found this recently. Strava route making used to work well but seems not anymore. Is it the right time to change to Komoot? 

Golf Activity Update Request: add an option button for “walking” or “golf cart”. Obvious reasons, walking would track steps, mileage, correct pace, etc. and golf cart would just track duration. Maybe this would be an easy fix for incorrect pace. (see below), would this be considered a bug or incorrect data tracking? 

I’m currently unable to access my paid subscription account. When attempting to login to Strava, it connects me to an old account that I do not use. If I try to login through apple or Facebook, it wants me to create a new account connected to my Facebook.I’ve submitted several support tickets over the last four days, but cannot get a response. 

Hi all is there a way to review a segment PB time against other rides I have done over that segment. Trying to find out where I am gaining and losing time over a specific segment. 

My activities have stopped posting my time on the feed view in my profile. I can tell the time is uploading, because when I click into any individual activity I can see the time, and it seems like it’s counting towards my weekly totals and such. But I can’t see it on the feed view next to distance any pace. Any idea why this is happening, or how I can get my activity times back?

Hi, In roughly the past week, my Apple Watch has stopped recording Heart Rate data for activities. I’ve tried all the recommended fixes:restarting Apple watch checking health settings (correct, nothing has changed on that front) re-installing app recording different types of workouts disabling low power mode on workoutThe watch itself is recording heart rate perfectly fine, and the Strava watch app is recording GPS data fine. When I finish a workout, it simply says Average heart is 0. What could be going on?  

Hey, I've lost the connection between my inspire 3 and Strava after updating it. I tested to long in, out of Fitbit and Strava app and restart inspire 3 and cellphone! Still no solved!

Request #3125689 already created ticket for restoring  a 9.99 km running activity. In how much time will it be restored?? Previous Activity Link:https://strava.app.link/OcU46zKnKOb 

It looks like there has been a change introduced in how the pace is being displayed for running activities. Before the change, the pace for splits would be shown as moving pace (i.e. ignoring for example pauses at traffic lights). Now, any pause is reflected in the pace, resulting in uneven outcome. When I checked my recent runs, I saw that an October 5 run was still recorded as expected, but next run from October 7 and all runs since then have the splits pace all over the place. 🫤Is this a bug or an intentional change?(Recording my runs with the native Apple Watch Workout app and importing from Apple Health to Strava via the iOS Strava app.)

Hey guys, I rode down skyline queenstown early this year. On one of the days a trail that I rode which may be really new does not have a name on it. It clearly shows on the map but no name. Is there any way to name this trail at all?

After each ride my Garmin Edge automatically uploads the ride to my Strava account where I add a couple of photos, edit the title, add some notes; all done via a web browser. Then later a duplicate of the ride appears on my account with a generic name (e.g.morning ride). Both rides are under my name. It appears I am a member of a Group (consisting of me and..., well,  me). I select Leave Group but after my next ride I have to go through the process once again. How did I start a Group? How did I join my own Group? More importantly, how can I prevent further duplication? Thank you. 

Hi everyone,I'm trying to share an activity overview, but the link sends me to a strava login/registration page.There's also this message: "This activity cannot be found. It has been deleted or is private".I checked my privacy settings: activities are for everyone and Flyby, too.The map is not hidden.When I try to share the map instead of flyover, I get this message: "Impossible to find the requested activity".What's wrong?Thanks for helping.

My total stats is not changing for my followers. It’s stuck on 100 km, when the correct total is something else. I am wondering if it stoped updating after changing privacy settings to “only followers”. Tried to change them back to “everyone”, but it still has not updated to correct stats.. Anyone?

I’m loving the update this year where my Apple Fitness+ activity information syncs with Strava. I prefer to just manually import after the activity is completed. I’ve noticed over the last few weeks that some activities once synced don’t display the full details; it is very random though. For example in an ideal world a kickboxing activity comes across as names Apple Fitness+ Kickboxing and a graphic of your class. At times, when glitched, the activity once imported comes across named as morning workout and no graphic. Annoying.  Any tips? I’ve done all the usual delete app, sign out etc and occasionally that helps. 

Hi, I'm pretty new to Strava and I've been using it to record my cycling rides. I've seen online that it was possible to have the app estimate the power, so I just updated my weight and bicycle information. I also edited my recorded activities to assign the newly created bike to each of them. I'm still not seeing any power data. - Would the power information only visible for my upcoming activities or is there any way to get numbers about the ones I completed already? - When I hit the Record button, I'm not seeing any power value either. Is there any way to see this information while cycling? Thank you.

Tried to download historic ride data using the “Download Request” and received the following error “Download unavailable. You have reached your weekly limit”. What limit does a paid subscriber have? This is my first time downloading my data so not sure why I would be hitting a limit.Any fixes?

Was there an update that no longer allows me to return to the Home screen once I’ve started an activity on the app? When I’m recording an activity from the app I used to be able to hide the map or activity data during the recording and view the Home screen. The activity would continue to record the background of the app while viewing Home screen information. Using v409.0.0(47813) on iPhone

I record my activities using the Strava app on my iPhone. Seems I no longer have the ability to hide the map/data screen while recording an activity to be able to view the Home screen. Used to be a Hide button on the map to get back to the Home screen in the app while the continuing to record the activity in the background. Was this an update? If so, please bring back this feature. I like to check the Home screen during activities. 

I’ve submitted countless tickets so that I may be refunded for my strava subscription which I did not intend to renew.. I was using the free trial to test and then I was billed for a yearly subscriptons.. I really need the money back for allowance. Please pelase respond to this I’ve tried to contact several times on your emails.

My stats only shows my stats for Ride. But, I have 1000s of miles on my ebike. Is there anyway to include my ebike ride stats in my stats?

Hey team, It looks like I accidentally turned off the .Ai analytics feature. Is there a way to switch it back on?

Can you run with the Strava app (on the smartwatch) and receive a notification after every km how long I have walked on that km?

I've noticed a significant change in the mobile app's performance since the latest updates to its layout. Whenever I click on the Notifications button, it takes about 10 seconds for the messages to load, whereas previously, they would load instantly. I'm not sure if this is a bug or something that could be improved, but the delay is quite noticeable and affects the overall user experience.

Hello,after repeated evasive replies from support, I'm trying my luck here. I'm having a problem creating Routes from Activities. Or in general, if I create a Route on any course there are always less segments attached to this Route than there are available when riding the course.For example I use this activity https://www.strava.com/activities/9052590815 with 11 segments. If I create Route out of this activity there are only 3 segments attached to that Route as seen here: https://www.strava.com/routes/3113035808400641468.Since for Live Segments feature used on Garmin devices the Route must be created in Strava and all segments must be packed together with the Route to actually work correctly, this bug makes this feature almost useless. I definitely cannot be the only one struggling with this. Any suggestion or