Strava Features Chat

I recently move from UK to the US how do I change the country to USA? 

Is anyone else having problems creating Segments today ?I have created many hundreds of Segments over the last 5 years and so I am quite familiar with the process.  Today I keep getting “Strava is temporarily unavailable” messages when I try to create 3 new Segments (all in different Activities).  I have successfully created a couple of other Segments and I don’t see anything unusual about the problematic new Segments.  Has anyone seen anything similar ? (I’ve not come across anything like it before).  “Status.Strava.com” says everything is working normally.

Any chance that we could log the distance covered on a static machine eg stationary bike, elliptical, rowing machine? It’s frustrating that these are excluded from the progress tab!

Hi in fat map there was loads of great ski routes for back country as well as route descriptions for these and on pist descriptions. Are we going to see these returning to Strava? As there's running and biking routes so should be skiing?

If I assign different shoes to an activity after it's already uploaded, I don't see a change in that shoe's total mileage from the Gear page. I see the same issue whether I update the gear from the iOS app, or the web app. Anyone else seeing this problem? (iOS v321.0.0 (r39013))

I’ve been doing a 5 mile minimum per day run streak this whole year, and my year in sport said my running streak was something like 190 days.  It’s messed up, because some days of that streak were ultramarathons that spanned multiple days.  Strava has the data.  It always just shows one giant activity on the day the activity began, even though the activity spans multiple days.They should come up with a stretched dot, or some other mechanism to visualize a multi-day event, and also count that towards a “streak”. Would also be nice to see (and possibly have settings) for “streaks”

For creating routes I would really like to control what activity types I can toggle on or off for the personal heatmap as well as the global heatmap.For example: I want to build a run route based of a biking activity, a walk or even a ‘trail run’. It’s impossible. Even if you’d start route creating as ‘ride’ to see the global and/or personal heatmap for that activity type and than change to ‘run’ the route is re-calculated. Same problem when saving a route from a buddy, it re-calculates when you want to compare it to your own heatmap which may not have that activity type.Another case where is is important to be able to layer heatmaps of any type is in remote regions of the world where it is very helpful to check out different activity types and find for example a running route by also adding the biking information to it.All the heatmap information already exists in the Strava database, so we just need to add the toggles, right?

So I’ve noticed that not long ago my biggest climb changed to 4105m, from a ride where the total elevation was 299m, and on top of that, was done in 2018. I’ve tried to see if i could manually change it without deleting the ride but to no avail. I do not want to delete the ride by the way, but i would like to see this corrected as it’s a bit annoying and unfair to the real stats which i work hard for ;)

Hey,It's been more  than a week since I submitted a support request and still no response. Why are my currency different and I cant change it. Please help to sort this out.Id 3227025, Id 3221304

I have my strava setup with my Facebook login. Now not able to login . Please assist. Getting this issue. I have an active subscription too.  

Salut à toutes et tous, Depuis une dizaine de jours, il m’est impossible de créer un segment d’une activité de cyclisme sur Strava.En effet, sur le site PC, au moment de “créer” le segment, après avoir choisi son tracé, le segment ne se crée pas et ce message apparaît : Strava is temporarily unavailable (capture d’écran ci-dessous) Merci de me dire si également le cas pour vous ou pas ! Merci pour votre aide. 

How do I view the details of an e-bike segment when I just have it's name?I used the 'Don't see the segment you're looking for' feature to show me other segments in the area of my E-Bike ride - this gives me the name of a segment that I want to look at. But there seems to be no way of actually seeing the segment details.The segment I'm interested in doesn't ever appear on the segments map - maybe because it's not well used? Even if I had the segment ID number I could look it up that way - but I can't get any info about it apart from the name. Any ideas?

I used 'Draw your own route' with iPhone app and was able to finish it. Once I saved it it is no longer there. Now when I click on Maps -> Routes to check routes for my city, I see only 3 old ones. I don't see the ones I created. On the other hand, once I logged in your website, I am able to see all routes I created.

Just want to check if anyone know how long it takes for strava to reply to a support ticket? its been 2 days now and not sure if my ticket is still open and if i followed the right steps. 

I did an indoor workout (no GPS data)  but accidentally left the watch running after for 22 hours.  I want to crop it.  But the “Crop” option does not appear when I click the “...” menu.  How do I crop this?  Did they move the crop options?

No issues with the app other than the Who To Follow feature. Please add an option to hide this. I am not interested in this at all and nor is anyone else I know who uses Strava. Did Strava copy this from Facebook as I dislike it on there too! 

Come faccio a tracciare un percorso a tavolino? TRANSLATION: How do I draw a route on a table?

We host a weekly clubride with multiple routes on the same date and time. We used to share the links to the routes in the event text plus a link to our rules and guides. Since the weekend Strava keeps deleting all links from the event text. Is there a work-a-round to cover the links from detection or to have a link sektion in the club event form? Cheers Tobias

Hello,my friend offered me to join his family strava plan. Unfortunately strava tells me, that I have to live in the same country to join him. In fact we live in the same country, so what can I do to be able to enter the plan? Is there someone from support to check it out? Thank you,Jakub Ch. 

This started today, 2/7.  In Route Builder, the pointer is offset to the left of the actual pointer by a significant margin.  It makes it impossible to pick waypoints or create a route.  I’m running the latest version of Microsoft Edge on Windows 11, if that helps.  I’ve tried all the basics: Computer reboot, cntrl-f5 page reload, cookie deletion, but the problem persists.  Any idea how to resolve this?

Hi Strava, my wife is unable to log in to her premium Strava account using her “Log in with Facebook” credentials that she has done since creating her account.The log in process sometimes works but takes her to a “Create your profile” page with no details, no subscription, no followers etc.Can you assist please? Obviously she can’t log in herself to create this request.

Is it possible to recreate an access to my original strava account? I lost access after i changed the facebook profile mail, since that i can not log in to strava. For login, i have always used facebook option. Old facebook mail was martavkelly1@azet.sk and the new one is palaj.martin1@gmail.com, same as is the mail of this temporary account used just to troubleshoot. I created the ticket more than week ago, but there is no response.Request #3208197

I connected my Strava to a friends NYRR account for a race last year as they don’t have a watch. I now have their trophy in my trophy list - is there any possible way to remove it ?

When I comment on any of my friends’ activities, they are posted as blank comments only.

Hello, is there a way to automatically set different audience for different type of activities?Such as running for friends, walk private, bike public...something like thisThanks a lot