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Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 2,303 Topics
  • 9,443 Replies
2303 Topics
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SamjamesrileyHub Starter
asked in Strava Features Chat
Deleted activity trying to get it restored

Hi I have accidentally deleted an activity on April 21st at around 10:30am BST - it was a 44km run - the London marathon recorded in the Strava app on my iPhone. Please can you restore this - I did save it to my profile but then deleted it - I have since uploaded an Apple Watch activity of this run but it hasn’t captured the distance correctly so want to replace it with my Strava recording if that makes sense?I’ve raised a ticket several times but no response can someone help please?

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Joachim11Hub Rookie
posted in Strava Features Chat
Training analysis - data download possible?

Dear Strava Community, I would like to analyse my Training in defined last periods, overall but also per category. I am interested in analyses like: - Cycling, last three months, last 12 months, current year, total time, average HR, max HR, etc - the same for Hiking alone, or Running alone - the same for all together In my previous App I could summarise really flexible like in relational database. Additionally I could download raw data into a Excel spreadsheet where each data log was available as a line (eg. all logged data like HR etc each 3 seconds...) In Strava I cannot really find more then "My Activities", which is only a list of my trainings. Data analysis or visualisation per type over periods, etc is not available. Would be happy for any advice. Looking forward to hear from you Strava power users! Best regards Joachim  

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AlexZC
asked in Strava Features Chat
How do you suppress first activity in a while notification generation?

How do you prevent Strava from generating the “X uploaded their first Y in a while. Give some kudos to show your support” Notification for all followers of user X who does an activity Y after not doing any for a while? (as an option for X that is, not for each individual follower)

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Jana_S
Superuser
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fearlessfreepHub Rookie
asked in Strava Features Chat
gpx files downloaded from websites don't display properly on mobile

I have made many routes of my own from scratch and they all look as I expect, regardless of device. But whenever I download a gpx for a race it doesn't look "correct" on the mobile app. By that I mean it looks as if it was created with a fraction of the resolution, a couple miles of the winding course represented by one long linear line segment.  I have found that if i select "edit" on the route it looks fine in the editor, but as soon as i select save it looks poor/incorrect. As i said this is only on mobile but obviously mobile is the one place i need it to work.

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no_economyHub Starter
asked in Strava Features Chat
Faulty activity upload?

I ran a marathon on Sunday and cant seemto upload it at all. I submitted a ticket and no one has looked at it request : 3104588 The import button spins for a long while before it turns to a check mark but the activity never processes. I even left it overnight

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WillHub Rookie
asked in Strava Features Chat
Segment result not appearing on leader board

Not sure why but result is not appearing on leaderboard Any help much appreciated 

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mpmurphy00Hub Rookie
posted in Strava Features Chat
Where hyperlinks work

When viewing on a web browser, a hyperlink currently works if placed in the activity description, but not in a comment. For the android app, the opposite - it works only in the comments.

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HinHub Rookie
asked in Strava Features Chat
Half Marathon Distance

Ran my first official race today. Half marathon.Strava logged the distance as 21.06km not 21.1kmI've logged a ticket with supporting evidence that I completed it.Strava ticket #3110919 Strava Distance Please advise. I'm really upset as no PBs for half marathon and my first ever race will be logged.

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MattS_bsb
Superuser
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Morné NelHub Starter
asked in Strava Features Chat
Relative effort inacuracies

I dont know how this is a 28 relative effort…104.02 km Distance 3:36:59 Moving Time 1,097 m Elevation 28 Relative Effort 191 W Estimated Avg Power 2,489 kJ Energy Output   Avg Max Speed 28.8 km/h 70.1 km/h Heart Rate 148 bpm 180 bpm Cadence 66 148 Calories 2,783 Elapsed Time 3:37:14    Compaied to this 79 relative effort  23.47 km Distance 52:41 Moving Time 267 m Elevation 79 Relative Effort 184 W Estimated Avg Power   Avg Max Speed 26.7 km/h 63.1 km/h Heart Rate 156 bpm 176 bpm Cadence 65 105 Calories 827 Elapsed Time 52:41

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ActivityFix
Superuser
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rdawsonHub Rookie
asked in Strava Features Chat
Why are all my new uploaded activities marked as Treadmill Workout?

Sometime after February 4th, any workout uploaded to Strava now gets pinned as a treadmill workout.  Why is that happening?  I have to go in unmarked the `Treadmill` now on every activity since then to get rid of it and I have to remove the `Treadmill Workout` from the description.

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JDzacovsky
JDzacovskyHub Rookie
asked in Strava Features Chat
Virtual ride - results not included in the segment ranking

For the first time I encountered a problem with the virtual ride from Rouvy - the times on the segments are recorded, but for all segments I am not in the ranking. The activity is publicly visible, it doesn't have a hidden map and refreshing the results didn't help. Is this a bug through the fact that it was a ride where the load was controlled by the ERG mode on the trainer? I've never had this happen before.https://www.strava.com/activities/12876761870

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JDzacovsky
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WillHub Rookie
asked in Strava Features Chat
PR not showing on leaderboard

Not sure why as this hasn't happened before but my hard effort resulting in 1st place is not showing up on the leaderboard.I have checked the forum and can confirm my run visability is set to ‘Everyone’ and I don't have any map privacy settings etc.Any help much appreciated!https://www.strava.com/segments/27166429 

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CliffHub Rookie
asked in Strava Features Chat
Don't want to display wattage

How can I stop Strava from displaying wattage stats from my ride on the web and in the app?Thanks

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Jane
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LeviathanHub Rookie
posted in Strava Features Chat
Strava Live tracking doesn't show Segment Time

Strava Live tracking doesn't show Segment Time anymore as it used to do. This is since the make over from dark orange/teal to red/blue icons. You get live tracking, but at the end of the segment no time appears just a red/blue crown, so all you know most times it that you did or didn’t beat a previous time PR or KQOM. Also it always disappeared too quickly anyway, give 5 extra seconds to look at the display. I can’t be the only one huffing and blowing t the end of a segment look down and the data has gone.

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NikalarsBHub Rookie
asked in Strava Features Chat
Mileage missing from half marathon

On 15th September I run a half marathon and got a massive PB. It only recorded as 13.06 however was issued the half marathon badge. I ran with a fellow club member and his recorded correctly. I have tried the correct distance feature however it doesn't work. Can the 0.5 be added so that the half records as PB in best efforts.I have tried to contact previously but no one seems to get back.Would really appreciate help 

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EnriFernandezHub Rookie
asked in Strava Features Chat
KOMs that are recorded as a PR but not as a KOM on my ride...why?

Migrated Content

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emakliHub Rookie
asked in Strava Features Chat
How long does it take Strava Support to reply?

Hello, I have been waiting for over a month for the support team to respond to my query (about restoring some data). How long does it usually take? Is there anything I can do to speed up the process?Thanks!

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Lola
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PablitoHub Rookie
asked in Strava Features Chat
Archiving of previous rides

Is it possible to somehow archive or retire previous rides from my stats? I did quite a bit of local riding on a road bike a number of years ago, and am now doing some of the same routes and segments on a hybrid bike at a more leisurely pace. Needless to say a lot of my PRs are from years ago. Can I somehow hide those without deleting all the rides?It is mainly to stop the PRs on my Hammerhead Karoo being now meaningless ones from years ago, that I am never going to catch!

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heaths
heathsHub Rookie
posted in Strava Features Chat
Generative AI should suggest ways to improve

The new generative AI summaries tell me what I did when Strava already does a good job summarizing my efforts. That’s not helpful and uses a lot of compute power for little benefit. How about - if you’re going to jump on that bandwagon - use it to give suggestions how to improve using the current ride and past efforts? Are we balancing heart rate or power zones enough? Should we do more or less intense workouts the following day? Maybe we could put in some details about our goals to help generate recommendations. More like a generative AI coach than some sports announcer giving me the play by play of a game I’m already watching.

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Jana_S
Superuser
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Anonymous
asked in Strava Features Chat
Got kicked off my account

Today I used Strava as per usual, then as I was looking over my run the app glitched and took me to the login page. I proceeded to try logging in and it did not recognize my email. My account still exists as my friends can see it but I can’t seem to get access to it now. Wonder if this has to do with Fatmaps being taken down.

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Scot11Hub Rookie
asked in Strava Features Chat
Is there a way to hide the Kudos option from my rides?

I'd prefer to NOT get Kudos for my rides.Is there a setting to "hide" Kudos from my rides?I'd just prefer to not get them.

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bblakely14Hub Rookie
asked in Strava Features Chat
(RESOLVED) Can't Opt Out of Personal Information Sharing with Third Parties

Had to accept new privacy policy when opening the app and then when I went into settings to opt out of sharing my personal info with third parties (because it shares it by default), I was unable to opt out. If I turn it on to opt out, it immediately goes back off when i come back into this setting and says network error. I am currently not seeing a way to stop sharing my info with third parties on the web for my account so it appears there is no real way to opt out of sharing my personal info with third parties.

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ilpostinoHub Starter
asked in Strava Features Chat
Red-ish line that shows path

I have this memory that in previous versions of Strava if you followed a route the track of the route was given by a red or orange line. When I walk in the outback, I often put the trip into Strava as a route, so I have a backup in case I am unsure where to go. I have the version for Android, and this line doesnt appear anywhere and I dont see any settings where I can turn this on. Is the line still a thing?

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Bryant
Community Manager
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krasterHub Starter
asked in Strava Features Chat
Delete all activities upload before a certain date

Hello, recently I've started using a Garmin forerunners for my running activities. Since I was using a smartwatch with poor GPS all activities in Strava regarding this old smartwatch should not be considered valid. I would like to delete all activities regarding this old smartwatch:- either deleting all activities before a certain date- or deleting all activities coming from zepp app sync 

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Scout
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truetoeHub Rookie
asked in Strava Features Chat
What happened to saved routes on Android?

The new route planning functionality on Android is nice and all, but now I can't seem to find any of my saved routes, including new routes I created using the new interface. Did this relocate in the app, did it go away altogether, or is it user error on my part?

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j13ag

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