Strava Features Chat

could not create a route, weather it is short or long distant, i am getting an error message which is "Error: Sorry, we couldn’t complete that action. Please try plotting the point again.This can occur when routing across large distances, so try plotting more frequent waypoints that are closer together."

Hi everyone,I’ve been enjoying the "My Year in Sport" feature and taking a closer look at the data it shows for 2024, but I’ve noticed some inconsistencies that are rather confusing, and I’m wondering if anyone else has come across this?For example, in my summary, the total distance for "Ride" is listed as 3,880 km, and for "E-Bike Ride," it’s 1,005 km. However, when I check my Training Log and YTD data, the numbers are 3,885.8 km for "Ride" and 1,005.9 km for "E-Bike Ride." Even when I include the small distance from a few "Velomobile Ride" activities, the total still doesn’t seem to add up to the figure shown in the summary.It gets even more baffling when looking at the overall total distance for all activities in 2024. My Training Calendar summary says 5,741.3 km, "My Year in Sport" says 5,753 km, and the Training Log for All Sports shows 5,728.8 km

I am using strava on my mobile phone to record open water swimming. When saving the activity I get a ridiculous time, although the recorded route is accurate. I can get the correct time by resaving as a run and then again as a swim. However, as soon as I share it defaults to a ridiculous time. Anyone else experienced this issue and can it be fixed?

I went hiking the day before my flight and forgot to finish the activity session. Consequently, strava recorded the 12,000 km flight as part of the activity.My issue is that now, whenever I go to that activity to close it, strava crashes. This means that I cannot record new sessions. 😞 Any ideas on how I can solve this? 

Hello, I’m having an issue with the progress chart, it doesn’t update on the chart when I finish my run and upload it. I’ve tried to restart my phone ,log out and log back in, installed the las test version and try everything again, but none of them solve the issue.Could someone help me to fix this issue please 

Hi everyone,I’ve been enjoying the "My Year in Sport" feature and taking a closer look at the data it shows for 2024, but I’ve noticed some inconsistencies that are rather confusing, and I’m wondering if anyone else has come across this?For example, in my summary, the total distance for "Ride" is listed as 3,880 km, and for "E-Bike Ride," it’s 1,005 km. However, when I check my Training Log and YTD data, the numbers are 3,885.8 km for "Ride" and 1,005.9 km for "E-Bike Ride." Even when I include the small distance from a few "Velomobile Ride" activities, the total still doesn’t seem to add up to the figure shown in the summary.It gets even more baffling when looking at the overall total distance for all activities in 2024. My Training Calendar summary says 5,741.3 km, "My Year in Sport" says 5,753 km, and the Training Log for All Sports shows 5,728.8 km

Hi! Requesting urgent help in checking why my activities are logged on my profile and showing up on my profile’s weekly data. But my activities are not showing up on my overall progress. I have tried manually creating a new activity but the data created was still not logging it to my overall progress. Attaching here a photo of my Progress and of my weekly mileage. 13kms have not been logged which are two run activities. I have restarted my phone, deleted and redownloaded the strava app, updated the strava app to the latest version and disconnected/reconnected my garmin forerunner 55. Still facing the issue even after attempting these trouble-shooting measures.Please advise on how I may fix this as soon as possible, thank you!

After previous ride my Rapha Festive 500 Challenge had 365km completed(which is correct), after todays additional 56 KM , stats show I completed 340km. My activities are public, nothing hidden. Anyone else experienced this?

This is more of a UI fix, than a feature request.I use a 4K monitor, and often have Strava opened on a website in one of the 4 corners of my large display.When I click on the full screen option on any Map within any activity on Strava, the map goes full screen on my entire 4K display, covering all other windows as well. The expected behaviour is that the Strava Map goes full screen on only that browser window.It is up to the user to maximise the browser to the full 4K size, and then click full screen on Strava, if they want that big size of a map. Strava may wish to add both options, but the default should be for the given window, not the entire display.

Feature Request: Allow Users to Remove KudosAs an active Strava user, I'd like to propose adding the ability to remove kudos. This feature would align Strava with standard social media functionality while improving the user experience. Why This Matters1. User Control: Social media platforms universally allow users to control their interactions, including the ability to remove likes or reactions. This control helps users manage their digital footprint and engagement history.2. Error Prevention: Accidental kudos can happen, especially on mobile devices. The ability to undo this action would help maintain meaningful engagement metrics.3. User Experience: While the current "kudos are forever" policy is playful, it may not serve the best interests of users who need to manage their activity history for personal reasons. Implementation SuggestionThe solution could be as simple as allowing users to tap the orange thumbs-up icon

Hello,On the strava app, my run appears in my activities, but it is not taken into account in the weekly progress graph. I tried turn off my phone, recording a new run activity, the graph is still not updated.Best,

Is there any way of setting up a challenge - where total miles in the challenge - but cycle miles are only counted as 33% of the total ridden..IE - 30 mile bike ride = 10 miles towards the challengewhere as a 10 mile run = 10 miles..

Boa tarde,I don’t know when this first started happening, but the media (pictures or videos) I upload during my activities are no longer labelled with the time they were taken. Thinking it might’ve been a thing for my most recent activities, I went back to older ones only to find out that these also don’t have their correspondent timestamp. Not on the mobile app, nor on my PC.I was going through account settings, but couldn’t really find anything useful to bring this feature back. Was this a definite change? Can I get the timestamps back? I do find them interesting, as they give me a better idea of what place I was at at time X.Moitas grazas pola vosa axuda,Yago

Is this just me or has the iOS app started eating much more mobile data lately? Last month, I've noticed an unusually high amount of mobile data used by Strava. I thought it might have been because I've uploaded a video to one of my activities while being on cellular data. Anyway, I thought I'd keep an eye on this; with a new billing month, I usually reset the mobile data stats, so I've done that: and after 2 weeks, I can see that Strava is the #1 on the mobile data eaters list again, with 1.59 GB. 😳I haven't really changed the way how I use the mobile app. I do not use it to track my runs/walks in the real time (I record those with the AW native workout app and import afterwards). I'd sometimes use the maps during an activity to get directions, or scroll through the timeline to deal some kudos when traveling, and upload my activities (typically, when I finish a run, I'd do the upload while stretching yet outside / on mobile data). But that's it.

Hi I've been injured for a while & unable to run. I logged on to Strava today & noticed it had updated and I can no longer find the monthly challenges that would allow me to collect badges. Has this feature been disabled? I can still find my existing trophy case. Thank you 

Hi team!I submitted a ticket more than a week ago and still haven’t had a response. Would appreciate a quick update. Thank you! Ticket : #3150191

Hi all,I've noticed a lot of comments lately about missing or hidden links while using Strava. After checking here, I saw Community Manager Marya's post explaining that the links are being filtered to maintain community safety. (https://communityhub.strava.com/t5/strava-features-chat/upholding-platform-safety/td-p/45352)On behalf of many in the community, I want to say thank you for addressing this, but I also encourage you to share this information (there is a safety issue, & we are working on a fix) within the app itself. There is a ton of confusion about this.The Community Hub, while passionate, represents only an incredibly small group of power users. Most people simply think something is broken on your app. A little transparency would go a long way, and I’m sure you’ll receive plenty of support as yo

Hi Strava team. I recently (about a week and a half ago) made updates on OpenStreetMap to a local trail system (Oak Mountain State Park in Pelham/Birmingham AL) to add a couple of new trails and fix a couple of trail routing issues within the Strava route builder. However, these fixes, while showing up in OpenStreetMaps still, have not yet updated within the Strava route builder. I am curious the typical timeline between updating maps/trails in OpenStreetMap and them being usable in Strava? Thanks.

There doesn’t appear to be a hide function for segments I haven’t ridden.  There are many old segments cluttering my local heat map from old charity rides/events for instance that no one records anymore. This one is from 2012, 9 riders total, as an example: https://www.strava.com/segments/2481219However, hovering over it does seem to initiate a hide button on any page I can find.Is there a way I am missing to do this?Thank,Mike

why does the AI state that i have best power output for 5 and 30 mins, yet Strava shows no trophies for them? 

Hi team, Recently been noticing that my efforts for a few segments have not been updating in the local legend tally.Segments in question:Yokine reserve double loopYokine reserve triple loop For the triple loop I've done at least 6 efforts in the past 90 days, yet the Local legend has 1 to his name. Thanks

whenever you’re in edit mode and you drag a map to see another area, it always drops a new waypoint which you then have to delete every time! should be a way of moving the map without creating a waypoint. 

This is driving me nuts. There are several segments in the climbs near me which have KOMs with OBVIOUS bad GPS data; in some cases the entire Top-10 is comprised of rides with bad GPS! I’m talking OBVIOUS bad: Like 215 mph, 91mph, tons of 60-80mph -- up 12% hills! The GPS map on Strava shows them riding over water, trees, looping over roads, going in straight lines through the forest, etc.Most of them can be flagged. It’s annoying that Strava can’t figure out how to automatically flag an 80 or 200 mph segment, but oh well. BUT there are several rides -- including KOMs! -- which can NOT be flagged! When you try to flag it, you fill out the “reason” box, click the “flag” button, and the box just clears. I’ve tried multiple browsers, with multiple flagging reasons, over multiple days. No matter WHAT, some of these BOGUS KOMs and Top-10s simply cannot be flagged!WHAT GIVES?Also: Why are there certain segment

Hey Strava, I’ve noticed the following troubling pattern related to the segment consolidation effort.Let’s say there is an old segment based on trails that no longer exist because there has been some rerouting or just a segment based on a very poor quality GPS data. A new segment is created from a very accurate GPS track produced with a recently released GPS watch with dual-band GPS to correct both the segment track and the distance. At the same time the old inaccurate segment is hidden.What I discover some time later is that the accurate segment is gone without a warning - simply gone. The inaccurate segment remains but remains hidden for me. So at the end I have neither. When Strava consolidates segments it would be reasonable to check them against the heatmap and see which one is closest to recent activities. If the consolidation is based purely on the popularity or a number of hits is the main criteria, how would it be possible to account for the trai

Strava is absolutely useless for us skiers. Does anyone know of an app similar to fatmaps? I don't give a damn about running or cycling, I want back the same maps that fatmaps had for us skiers.