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Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 1,519 Topics
  • 6,113 Replies
1519 Topics
B
BrendamMcHub Rookie
posted in Strava Features Chat
Can’t send multiple likes to followers activities.

Up until recently I could fire off kudos to all the people I follow by clicking a button near the top right (online). When I click it now, it says I have sent kudos to all but this is not the case. It might be an add on app that I have linked to Strava that allowed me to do this but I can’t seem to find out which. This is not to be confused with sending kudos to those who took part in the same activity as me as that works fine.Any suggestions please?

02
B
1 year ago
P
PatrickvbHub Rookie
asked in Strava Features Chat
Ride a segment but not in the list.

This morning we did a tour in Belgian Ardennes with our Cycling club.We did a 8 K long climb from La Roche to Samrėe.After syncing, I remarked that on some segments on this climb, I have no result, on others I have results. It's like I didn't passed this segment. This is bizarre 🤔 🤔.What could be a solution for this problem?Thanks for your imput.Patrick - Belgium

13
zecanard
Superuser
1 year ago
B
BenwooHub Rookie
asked in Strava Features Chat
Safety concern: time and location shared in feed

Hi thereStrava is awesome - nothing to add to that.However, I have certain security and privacy concerns with regards to the combination of location information (track) and the timing of said recorded track. The location information is an integral part of Strava and I feel that security and privacy concerns are appropriately addressed. I struggle with the time stamp of the activity though. Everybody who has access to my activity can see WHEN I move WHERE. Many people tend to do the favorite routes they do at similar times of the day (before work, lunch time, after work, etc.). It would be awesome to not just have a privacy filter around the start and end location of a run, but also around the start time. For example: no exact time stamp but only the date.In short: remove the threat that runner X is passing by the dark corner of the park every evening at 8:42 pm.Thank you. Happy to hear other voices on the topic.

52
zecanard
Superuser
1 year ago
chappers
chappersHub Starter
asked in Strava Features Chat
Activity recording

There are many different activities that can be recorded on Strava but I've taken up Archery and cannot see that on the list provided.Is there any way this can be added or maybe and 'other' activity button so that you can enter what you have done manually. Thanks.

41
Jane
Community Manager
1 year ago
S
Scot11Hub Rookie
asked in Strava Features Chat
Is there a way to set the default "type of ride" on Strava?

When I ride, it is almost always as a commuter.How can I set Strava so the default "Type of Ride" is "Commute" so I don't need to select it each time I ride?I searched for 'default "Type of Ride"' and couldn't find anything.

713
eoinokane
1 year ago
jeroenudb
jeroenudbHub Rookie
asked in Strava Features Chat
Average speed is incorrect

Strava is displaying a far more slower average speed than it actually is. On a 5km 32 minutes run it shows an average speed of 6.2 km/hr. This should be 9.4 km/hr

42
jeroenudb
1 year ago
Jan_Mantau
Superuser
Jan_MantauSuperuser
asked in Strava Features Chat
Why does an Indoor Cycling activity shows in an outdoor segment?

In the ride segment https://www.strava.com/segments/35185845?filter=overall the first place is an indoor ride https://www.strava.com/activities/4587913987How can such a thing be possible? From the look of the ride and its constant speed it really was indoor. Is that some glitch where a virtual ride was tagged wrongly?

222
A
1 year ago
T
TlabHub Rookie
posted in Strava Features Chat
Map type

I takes two tries when I edit an activity to change the map type.   Why?

154
Jane
Community Manager
1 year ago
J
jmellenthinHub Starter
asked in Strava Features Chat
Best efforts

I'm sure the new feature called best efforts is helpful to many users.  However, I am a para-athlete and am unable to run.  That being the case, I have no information showing in best efforts despite the fact that I workout with my handcycle 5-6 days a week. Is there any way to change what category the best efforts displays.

41
Jane
Community Manager
1 year ago
D
demrotHub Starter
asked in Strava Features Chat
waypoints are rubbish, how do I get rid the route builder auto waypoint insertion.

Migrated Content

51
Jane
Community Manager
1 year ago
B
Ben14Hub Starter
asked in Strava Features Chat
Monthly Recap Email

I have seen friends and family that get a strava monthly recap email on the 5th of the next month that gives stats and info about what they did. I do not get this email and it’s not going to spam or anything. I checked email preferences and I have everything on. What can I do? 

61
Jane
Community Manager
1 year ago
S
Saz188Hub Starter
asked in Strava Features Chat
Gravel rides should count for challenges

Why don't gravel rides count towards the monthly cycling distance challenges???

51
Soren
1 year ago
N
NeetuHub Starter
asked in Strava Features Chat
I was suppose to do HM tomorrow but I can’t because I got infection. How could I get my refund?

Migrated Content

23
A
1 year ago
T
TassonHub Starter
asked in Strava Features Chat
My Photos (Media) and that of followers has stopped showing

Hello, on all activities of mine and those of followers I now have white grid squares instead of photos of the actual activity.  I have logged in and out of strava app and in and out on my phone. is there a solution to this? Thanks! 

21
Scout
Community Manager
1 year ago
A
Anonymous
asked in Strava Features Chat
My mobile strava app is not syncing with the strava website

The acitivties that I record via my Strava app are not synced with the Strava website (only my bike ride of last week) the fitness activity and walking activities are not synced. This also causes troubles with the connection to Garmin.Does anyone know this problem and found a solution yet?

61
Scout
Community Manager
1 year ago
L
LorenzoverfaillHub Starter
asked in Strava Features Chat
Account

I had to reset my phone and i forgot my account to login. I found my monthly payment in my google account but when i try to log in its a new account? I would be happy if i get my old account back. All my activities or on that. 

11
Scout
Community Manager
1 year ago
M
mo51_2Hub Rookie
asked in Strava Features Chat
Toggle Route Visibility / Hide Route Hotkey M

In Strava Routeplanner (which STILL is not available on mobile..), there seems to be no way to temporarilly hide the planned route to see the features underneath. This needs to be added. This is almost standard practice by now if you look e.g. at Komoot or BRouter Web which both use "M" as a hotkey to temporarilly hide the route while the key is pressed.

01
Bryant
Community Manager
1 year ago
M
majeranekHub Starter
asked in Strava Features Chat
How often surface type gets an update?

Hi,From what I've read you are using Mapbox as the company to provide mapping and they are using OSM for surface types. I would like to ask you how often do you update your surface types in Strava Routes? I'm asking because I wonder if it's worth editing surfaces in my neighborhood so it's visible for everyone in Strava Routes. Sometimes it's quite annyoing when drawing a route, riding it and after that someones says that you could go nicer path somewhere because it is smooth tarmac and on the Routes it was marked as dirt..Cheers,Filip

51
Bryant
Community Manager
1 year ago
T
TomoHub Starter
asked in Strava Features Chat
App not saving map type or commute tag

I've already contacted Strava support about this issue but got nowhere.The the past couple of months the app (android , and yes already uninstalled and reinstalled and still have same issue) randomly will not save map type or commute tag, it will just save as a standard ride.So this morning whilst saving my commute ride I notice is I choose ride as commute and then set map type the app removes commute option, so I then reset ride as commute but app then removed map type choice?? Anyone else having this issue? Tom 

353
T
1 year ago
S
StanysseHub Rookie
asked in Strava Features Chat
dual subscription

 Hello,I have a problem with my subscription.I currently have 2 subscriptions and I would like to cancel the one without the trial period and get my money back at the same time. I took out the subscription with the trial period first, but it didn't work, so I had to do it a 2nd time.In addition, I opened ticket #2693699 which was closed without any response.Please solve this problem

82
S
1 year ago
P
pharrisHub Rookie
asked in Strava Features Chat
Fitness scores don't match - Android vs PC

My phone app says my fitness is 63; my PC says it's 56. I not as interested in the absolute numbers (just the trends), I'm just surprised they don't match.On my PC the data goes back to Jan 2016 but the phone only displays back two years. Even at two years ago, the fitness numbers are different. In 2016, I was simply riding and had no power meter or smart trainer. Starting in Nov 2017, I had a smart trainer and in May this year I bought power meters. I've been using a HRM the entire time.I do understand the smart trainer and power meters will make a difference - measuring real power output vs. estimated numbers. But shouldn't this all be consistent across the two platforms?

62
P
1 year ago
S
SunilSureshHub Rookie
asked in Strava Features Chat
Shoe brand not included in the gear list

Hi, could you please include a barefoot shoe brand in the list.  The website link for the shoe is below.https://andune.in/collections/men?sort_by=best-selling&filter.v.availability=1&filter.v.price.gte=&filter.v.price.lte= Thank you.

143
Scout
Community Manager
1 year ago
M
MohamedatmartHub Starter
asked in Strava Features Chat
Verify Account

Hi please how can I verify my strava account and thank you very much 

91
Soren
1 year ago
L
louise11Hub Starter
asked in Strava Features Chat
Can't see any maps

Hi i cannot see my or anyone elses maps on strava please can you help thanks  

11
Soren
1 year ago
Y
yavuzcelHub Starter
asked in Strava Features Chat
Mobile feed display issues depending on screen resolution

Most of the information on my mobile feed started not to show since 1 or 2 months. Distance, pace, elevation gain, achievements, description areas dont show on my phone which has full HD resolution but these fields are visible perfectly on my WQHD resolution phone. This problem started to occure after an update 1 or 2 months ago. Before that i had no issue with these fields on FHD display phone. Attached is the 2 different screen shots taken from my 2 different devices.   

23
Scout
Community Manager
1 year ago

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