Strava Features Chat

Hi Strava, my wife is unable to log in to her premium Strava account using her “Log in with Facebook” credentials that she has done since creating her account.The log in process sometimes works but takes her to a “Create your profile” page with no details, no subscription, no followers etc.Can you assist please? Obviously she can’t log in herself to create this request.

Is it possible to recreate an access to my original strava account? I lost access after i changed the facebook profile mail, since that i can not log in to strava. For login, i have always used facebook option. Old facebook mail was martavkelly1@azet.sk and the new one is palaj.martin1@gmail.com, same as is the mail of this temporary account used just to troubleshoot. I created the ticket more than week ago, but there is no response.Request #3208197

I connected my Strava to a friends NYRR account for a race last year as they don’t have a watch. I now have their trophy in my trophy list - is there any possible way to remove it ?

When I comment on any of my friends’ activities, they are posted as blank comments only.

Hello, is there a way to automatically set different audience for different type of activities?Such as running for friends, walk private, bike public...something like thisThanks a lot

I just checked my heatmap and it seems like after the latest update we lost activity clusters again. I cannot figure out a way to toggle them off or on. They are not showing up. Can someone please explain how, maybe I am missing something but this article seems outdated already after 6 weeks. https://support.strava.com/hc/en-us/articles/216918467-Personal-Heatmaps The clusters are the best way to see where in the world you have done activities, otherwise you have to keep zooming and scrolling around trying to maybe find where you were. Plz bring them back. 

Hi, whenever I use my Indoor mode on Garmin Edge 540, my rides import to Strava as standard Rides, not marked as Virtual in any way. Can we have a fix for this or at least give us the option to choose it in the drop-down?  Thank you!

How view Winter Maps? i.e.  the Fatmap topos and winter sports??Hello - in Maps, I click the Sports dropdown and only have Foot Sports and Cycle sports. Where do I add sports, like skiing, please?and where have the winter maps that FatMap had gone??Thanks  

I wonder why Strava randomly picks one of the challenges that are completed in a single activity. Usually Strava picks one that is subpar to the others.. Ie if a 30hr challenge, a 1hr challenge and a 5k challenge are completed i would like to see the one where i put most effort in displayed @ my activity. In this example that would be the 30hr challenge. Tho as said usually Strava picks a subpar one, ie the 5k or the 1hr. Ideally all completed challenges would be displayed, or less ideal but better than random would be if we could choose which challenge will be displayed from a dropbox.

Hello, I loved FATMAP and used it regularly to plan ski touring routes. Now on their site it’s says you have migrated. I have now signed up for a free trial of strava pro. But there is no access to maps that I can find the same way there was on FATMAP. Any chance you can turn FATMAP back on untill you guys have worked through the bugs?  many thanks adam

As I enter my start location and point and click with the crusor the spot i want to go to, it choses a point somewhere else, sometimes close, and even upto 1000 km away.  It is impossible to create a route i was used to.  Even the route that gets suggested, i can not change, impossible to put extra route points or to alter the proposed route.  In chrome and in Edge, I have this problem.  Do any other have this problem?  Is there a way to solve it?  Greetings.

My iphone fitness app has stopped syncing with strava. No idea why. Any help appreciated thankssue

I am not able to show my personal heatmap in app or on web. Android 14, app ver. 396.6. Allready tried to reinstall app or restart phone many times without success. Ticket #3199166  

What is the complicated issue I’m solving?? <<< I lost access to an email address (which was part of a Google suite, so no actual password but click-through logins). I can no longer log into a paid account. >>>That’s literally it. Since I lost my account, I had created another account to contact Strava support. I submitted tickets, emailed the support desk directly, and attempted to call. No help whatsoever. Now if I submit a ticket, it becomes flagged as solved (wth??) All I needed is to change the email to the account so that I am able to log into my account (shouldn’t it be a given if I’m paying the subscription???). It’s not that complicated. You should have built the functionality to recover an account in case they lost an email address or Facebook account. People change jobs and they become logged out of what they had. Don’

I have an oddly specific heatmap issue I am hoping someone may be able to help correct. I often use a bike-train-bike approach to commutes, pausing my watch for the train ride and resuming during the second leg of the bike ride. There are 2 specific efforts where the train ride remains on the heatmap, so using the custom date filter I was able to find each effort and split into 2 activities, then cropped out the last few hundred feet before/after the train, but the tracks still remain in the photo below. As I said, oddly specific, but does anyone have an idea how to correct this minor aesthetic issue?  

Please add day (Mo-Thu-Wed...) to the datepicker

When I create a segment, I don't understand why the segment in the opposite direction appears as a segment similarity. It has nothing to do with it, I think it doesn't contribute and it causes the list of suggestions similar to the segment to be very long.

Hello,As I have found on help topic only GPS based activities can be cropped if you forget to push finish. Unfortunately I often forget to finish my weight training activity. What I finally realize it I have only discard it or accept my fail and save 3-5 hours workout.I hope me is not only one person suffering from that. I wondering is there any workaround or methods how to set limit for such activity duration or smth ?Any ideas are welcome.Thanks in advance.Giedrius

Hi, I was interested in trying out a free trial of Strava but I’ve been charged £54.99, I tried cancelling and now I have no premium access and charged the full amount Can someone please help me with this? 

Hello Community,I’m reaching out to address some user interface issues I've been encountering recently and to seek advice or potential solutions from fellow users and the development team.Here are the key problems I've noticed:Navigation Confusion: The layout of the navigation menu has become cluttered, making it difficult to quickly find frequently used features. An intuitive and streamlined menu could greatly enhance usability.Inconsistent Button Functionality: Some buttons do not respond as expected or have inconsistent behavior across different sections of the app. This inconsistency can be confusing and frustrating, particularly when performing routine tasks.Display Errors: Occasionally, certain elements do not load correctly or are displayed improperly. This includes overlapping text, distorted images, and misaligned content, which detracts from the overall user expe

When I get kudos the notification indicator in the iOS app tells me I've got 3 kudos, but when I go into notifications there will be just the one. Likewise when it says I've got 5 kudos, there may only be 2. Anyone else getting this issue?

Strava browser web view is archaic and hasn’t changed in 10 years or more!Does Strava have any plans to update this view and make it match the more modern Android app data display? How do I make heart data always display in web view? Mousing over the graph below the map in webview is the only way to obtain certain data, such as the current BPM or the starting/ending minimum heights.  However, the resolution is poor, with a spacing between data points of about 15 seconds.  This is unacceptable. 4. When mousing in webview, it is difficult to control the mouse in small increments.  Should be able to use the cursor keys to move left/right in 1 second increments. Splits should show average and max BPM, if available. Webview shows the moving time and pace but not the average speed. “Elevation” should be changed to “elevation gained”, otherwise people might confuse the number with max elevation.

If an activity’s visibility is set to “Followers”, when I mention an user, who is not a follower, do they get an information that they got mentioned? I suppose: yes.But does this overrule the activity visibility setting for this mentioned user as well? I suppose: no So, these users get notificated, but cannot see the activity, right?

I am going to cycle 350 kilometres in a route that is 500 kilometres. I will cycle 70 km and 30 km in a car, another 70 on the bike and 30 in a car and so on. Can I get this on strava in one ride or do i need to upload each 70 km?

Strava is displaying a far more slower average speed than it actually is. On a 5km 32 minutes run it shows an average speed of 6.2 km/hr. This should be 9.4 km/hr