Skip to main content

Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 1,459 Topics
  • 5,919 Replies
1459 Topics
C
cleanhatHub Starter
asked in Strava Features Chat
Moving time and elapsed time not correct

The last three times I have run using Strava it has incorrectly had my moving time less that half the time of my run. For example this morning I ran 12.3km in 1 hour 11 minutes (without stopping) yet my moving time is listed as 29 minutes.As a result my average pace is completely wrong and all segments are wrong.It is correctly tracking the distance I have covered so don't see how this could be a gps issue? Also I have used RunKeeper simultaneously, which has worked fine. I am having to delete my Strava activity and port from RunKeeper.Any idea what is causing this? I have been using Strava with no problems with my phone for a long time so don't understand why it has started doing this?

8511
C
11 months ago
R
richard_h20Hub Starter
asked in Strava Features Chat
I would like to have public strava challange with pulic leader board. How I do it ?

I would like to start Jan - Dec public challange. How I set it up ? Thanks for support. Best. Richard

11
R
11 months ago
J
JamieGHub Starter
asked in Strava Features Chat
Hide an address

I'm not sure which API/Mapping service that Strava is currently using, but it is impossible for me to use the privacy feature to hide my home address.I live in Bahrain and the address system here is messy, so identifying an exact address is pretty difficult. Previously I could hide an address using GPS coordinates but that doesn't seem to work any more either.Anyone else facing these issues or have a better solution for me? I'm not really interested in hiding the start/end of all my activities as I don't really care when I start away from home.

32
J
1 year ago
P
pwilczynskiHub Rookie
asked in Strava Features Chat
Bug with infinite fitness

When filtering for "all time" the fitness graph seems to bug out  

02
P
1 year ago
R
redartHub Starter
asked in Strava Features Chat
Blue shaded circle around my location

Hi all,Can anyone help me get rid if the blue shaded circle?.  It happens every time I create a route and allow Strava to access my location. Makes the underlying map difficult to see.Thanks.

04
R
1 year ago
C
conorcarletonHub Starter
asked in Strava Features Chat
strava not updating stats

After riding 670km in one go over the weekend, the 'my longest ride' feature of strava has not updated. How can i fix this?

31
C
1 year ago
zbatman
zbatmanHub Rookie
asked in Strava Features Chat
Side by Side Comparison missing Virtual rides?

I Zwift a lot, even during warmer months. I like the controlled environment and training aspect of it all. I noticed when viewing another athlete in Strava, the "Side by Side Comparison" does not reflect this (very real and full of blood, sweat, and tears) data for the last 4 weeks (maybe all year/all time).Actually, it appears there is no way to merge Virtual Rides or even display Virtual Rides for last 4 weeks, even on "My Stats" on my profile page. The top of my profile page has a large font "Last 4 Weeks 6 Total Activities", but "My Stats" and "Side by Side Comparison" has "Last 4 Weeks Activities / Week 2" 

03
zbatman
1 year ago
J
JaspHub Starter
asked in Strava Features Chat
Global heatmap

If I log into STRAVA and look at the global heatmap, I just get a blank page. Can anybody tell me what I need to do to see the global heatmap?

01
J
1 year ago
dantsai
dantsaiHub Climber
asked in Strava Features Chat
[bug] iOS Elevation metric truncated on "You" page

On one of my weeks in the "You" Progress view, the Elevation metric is truncated (it shows "1,654..." instead of "1,654 ft")This doesn't happen on any other data points that I can find. Just a random thought, I wonder if it's related to the duration being exactly "2hr" (with no minutes to display). That's the only unique thing about this data point that isn't true of the other weeks that I can see.Anyway, hope you can fix this, thanks.

01
dantsai
1 year ago
C
Camille1986Hub Starter
asked in Strava Features Chat
Training interrupted by phone restart

My phone turned off while I was record activity. After turning on the phone (I do not have a SIM card in it), incorrect date was displayed (31st February 2022). When I turned it back on, Strava showed the time with "-". After recording activity and correcting the date and time on my phone, the workout was saved, but I can't find it anywhere. Is it possible that due to an incorrect date, the training was not included at all? Where can I find it? 

11
C
1 year ago
M
mepayneHub Starter
asked in Strava Features Chat
Bogus Badge Numbers 😡

The Strava app keeps showing 50+ badge notifications and it is really never more than 3-5.  This is SO annoying.  

11
M
1 year ago
Z
ZvinceHub Starter
asked in Strava Features Chat
Plan d'entraînement cyclisme / Cycling training plan

Bonjour les plans cyclisme son indiqué être des plans en salle ? Ça indique quoi ...pour home trainer ? On ne peut donc l'utiliser pour la route ?  TRANSLATION: Hello, are the cycling plans indicated to be indoor plans? What does that indicate...for a home trainer? So we can't use it for the road?

01
Z
1 year ago
C
cypokHub Rookie
asked in Strava Features Chat
Description is hidden when logged out, why?

If you open some Strava activity being logged out (e.g. use private mode), you'll notice that title, map, photos and even comments are shown. But description is hidden.Why? Does anybody know what to tune in your account to show it?E.g. https://www.strava.com/activities/10120639819 

01
C
1 year ago
A
arnovanliereHub Rookie
asked in Strava Features Chat
Data Export Missing Translations

When requesting a bulk export of your data, there are missing translations in the 'activities.csv' file:<span class="translation_missing" title="translation missing: en-US.lib.export.portability_exporter.activities.horton_values.type">Type</span><span class="translation_missing" title="translation missing: en-US.lib.export.portability_exporter.activities.horton_values.start_time">Start Time</span><span class="translation_missing" title="translation missing: en-US.lib.export.portability_exporter.activities.horton_values.jump_count">Jump Count</span><span class="translation_missing" title="translation missing: en-US.lib.export.portability_exporter.activities.horton_values.total_grit">Total Grit</span><span class="translation_missing" title="translation missing: en-US.lib.export.portability_exporter.activities.horton_values.avg_flow">Avg Flow</span><span class="translation_missing" title="translation missing: en-US.lib.export.

01
A
1 year ago
V
vuatteHub Starter
asked in Strava Features Chat
(RESOLVED) Routes Bug

It seems like saving routes isn't working. The route is created but then does not appear in the route list

312
V
1 year ago
T
Tata55Hub Rookie
asked in Strava Features Chat
Moving time vs. elapsed time in Indoor cyxling

I made 3 "indoor rides" today with a couple of pauses using the STOP button on my Garmin Edge 530. It was saved after the third ride. The result in Garmin vs. Strava is: Obviously, in Strava the elapsed time is used in avg. speed calculation. This is a horrible bug. E.g. if concentrating exactly on avg. speed during an indoor cycling, the record is totally useless. Why the elapsed time is used in calculation instead of the moving time? It makes no sense.

112
T
1 year ago
J
JanIe_KHub Starter
asked in Strava Features Chat
How to stop the patronising 'Well done youve done another activity blah blah...' type notifications

I have scoured notification settings but there isnt an option for turn off patronising comments. Does anyone know what they come under? 

22
J
1 year ago
W
WallyHub Rookie
asked in Strava Features Chat
Disappearing Segments

Hi, I'm 2 seconds off the KOM for a short segment near me. (34 s) Today I had another try, but on my return home / end, & fill in the Strava report, I found it no longer exists...(The KOM holder has just moved to Spain, by the way).Can Segments be taken down or removed....? And do people do this...? TIA Ian 

357
W
1 year ago
V
vmichHub Rookie
asked in Strava Features Chat
Edit a route so it starts and finishes in a new location along existing route

First post... hope I'm in the right "location".  I've duplicated a route created by someone else. I'd like to keep the same route, but start and finish at a different point, about halfway along the existing route. Can't find any insight on this.  I've tried dragging the start point, rearranging way points, deleting start point, etc. None of these accomplish what I'm attempting.  If I click on a waypoint near where I want to start, it lets me "use manual mode", "end here", or "delete". Not "start here".  Is it possible to do what I'm attempting? Thanks!

925
V
1 year ago
S
StretchHub Rookie
asked in Strava Features Chat
Can't create a route!

Once again, a basic capability of Strava that was working fine has decided suddenly to not work at all.Trying to create a route. Select my start point, fine. But when I select another point, no matter how close or far, I get the dreaded "Error: Sorry, we couldn’t complete that action. Please try plotting the point again.This can occur when routing across large distances, so try plotting more frequent waypoints that are closer together." Closer together than 1 km???And yes, tried this in multiple browsers, same story. Even tried importing an existing route and editing it ... same story, the big red banner.Any help/comment/feedback/suggestions appreciated. Just doing my head in.

02
S
1 year ago
R
RobBHub Rookie
asked in Strava Features Chat
Challenges allow logging after they close

So I was in a challenge (contest) that ended at midnight. I logged my final activity shortly before and was in the lead. Midnight came and went and I was in 1st place! I was happy I won and went to bed.I woke up this morning, and I can see now that I’m no longer #1. Nearly an hour after midnight, someone had  backdated a new entry, logging an additional activity, and that pushed me to 2nd place. How is that fair? Why does the Strava app not have something in place to prevent this? Now the admin of our challenge will see the other guy in 1st place and declare him the winner 

09
R
1 year ago
V
VenixHub Rookie
asked in Strava Features Chat
Route creation problem

For the first time in several weeks I tried to create a route a few days ago on my iMac using Chrome and some way into the creation of the route it’s like the webpage refreshed and cleared the entire page, it was completely blank. The only thing showing in my browser was the URL. I then tried it again, and the same thing happened. I gave up.I’ve just tried creating a route again today, this time on my iPad in Safari and it has done the same thing - part way into the creation of the route the page goes blank. I really need to create this route prior to my long run in a couple of hours so I’ve saved it, and keep going back and editing it to extend it because i can’t seem to create it in one go without this problem. It is happening over and over and over. I can’t even seem to add 1km to it without the page going blank. It has made route creation completely unusable for me.

318
V
1 year ago
R
RoadBikeHub Starter
asked in Strava Features Chat
I can't see Waypoints?

Hi All,My group ride has started using waypoints on our routes.Each weekend a route is sent out that includes waypoints and everybody else on the ride can see them on their garmins, but I can't.If I look at the route in Strava on my pc, the waypoints aren't showing, so I'm assuming this is where the issue is.Does anybody have any idea why I can't see the waypoints?My strava account is set to private, could this be causing the issue?Any advice gratefully received.Thanks

41
R
1 year ago
J
JoanHub Rookie
asked in Strava Features Chat
Goals are not being listed correctly on web

I set 3 goals (all are power goals) today and as you can see they are listed as "undefined on undefined"

01
J
1 year ago
V
VictorVHub Starter
asked in Strava Features Chat
Hide an (old) effort from segment

Dear all, I am checking different segments on my regular route and noticed that the progress isnt showing a lot of deviation although I increase a lot. This is because there is this one time that got recorded with a flat tire. So went way over my usual time and now im looking into hiding this effort from the segment.This activity with the effort was a couple of months ago and was visible for everyone, therefor i tried to hide the complete activity to make it disappear, but it keeps on showing the effort.are there any options?

12
V
1 year ago

Badge winners

  • Reply Authored
    MJKKhas earned the badge Reply Authored
  • Reply Authored
    nasarahas earned the badge Reply Authored
  • Topic Starter
    abengtzzonhas earned the badge Topic Starter
  • Reply Authored
    Mrextremehas earned the badge Reply Authored
  • Topic Starter
    annieb928has earned the badge Topic Starter
Show all badges
Terms & ConditionsCookie settings