Strava Features Chat

When is Strava enabling Two-factor authentication (2FA)?

Hi I have 2 Strava profiles. The first profile I created gave me full access & I pay the subscription fee.  I then created a second profile as I couldn’t access my first one (forgotten password) which has all my activities and up to date info.   How do I combine the two profiles without losing all my activities logged,  so that I get full use/access to the account which I’m paying for? 

Is it possible to change to the previous layout in the Strava app? The new version is beyond terrible. It’s juat another thing I don’t want, like the ‘athlete intelligence’ nonsense.

Please help. I have a Strava account. Workouts from the watch and bike computer are uploaded to my Stava account. But. Someone hacked into my e-mail account and changed my password - I had to set up a new e-mail address. I can't log in to my Strava account because I don't remember the password because I was logged in on all devices and the devices remembered the password. I can't log in from the new device. How to change the email address on your Strava account so that the password reset email will be sent to the new address. I only have access to my Stava account on an old mobile phone, which still remembers my password and does not require me to enter it. Is there a Strava support email address I could write to directly? Please help.

Hi I am pheary, I had purchased Huawei watch buds at Chinese that i want to connect Huawei Health app with Strava app but my Huawei app don't show Strava link to connect. This is my Huawei ID: hid27906477 . Please help to find solve for me. Thank you  

From time to time I find out that some of segments that I competed on in the past become hidden. At first it looks like these segments simply vanish. Then, I manage to find a past activity where I remember using the segment, I usually find those segments being hidden.Let’s take this segment for an example: https://www.strava.com/segments/7302268There are no other duplicating segments. The segment GPS quality is decent. The last time I ran there I get a segment PR. There is simply no reason for me to want this segment be hidden. But here we go - this is yet another example of that happening. Why does that happen and how we can prevent that? If the answer that we should star segments to prevent them from being hidden, unfortunately that isn’t possible in many cases because starring a segment also marks it for download as a live segment and most devices suppo

The tool to create Segments seems to have been slightly changed today.  A couple of small points…When creating Segments I zoom in quite tightly to more accurately see the start and end points.  It used to be that if I switched between tweaking the Start or End points, the map would automatically recentre itself, which was fine.  This no longer happens, which means I have to zoom out, moves to the start or end and zoom in again, which is a little tedious.  Can we please have the old functionality back. The map showing the new Segment has blue and red colours to show what is included and excluded in the new Segment, as well as green and red markers to show the start and end points.  With the modified Create page there is now an offset between the green/red markers and the interface between the blue and red line colours, which is confusing and makes it difficult to accurately build a Segment.  Can this part of the design be reverted to the previous version which wo

I love Strava, but have found this weeks UK android app updates a real backwards step. I use Strava as my social media for keeping in touch with family, etc. I like to attach photos and add descriptions to them. Since the update it seems harder to view photos and descriptions assigned to them are not easily visible. I also had the issue of deleting the entire activity when trying to delete a photo. Are others enjoying the update or like me finding it a distinctly backwards step? Cheers.

The activity details used to contain a section where it would usually say "Fitness increased" and you could tap into it and see the Fitness trend over time. That appears to have been removed, could someone confirm please?

Hey all. Anyone know if you can add notes or suggestions to another users saved segment? Thinking specifically in case of when a trail running track is overgrown and inaccessible for example. Would be great to k ow beforehand when planning a route and researching segments. Cheers

I have been unable to upload photos from my iPhone to my Strava activities for the last two weeks. No change in size of photos or what I’m doing. Any ideas on how to fix this?

I just discovered that Strava apparently does not provide heart rate analysis for some activities (ie Walking, Hiking). I got a sweet new Garmin Epix Gen 2 and went for a hike only to see only a barebones heart data graph in my Strava app and the web page. There is no deeper analysis like HR zones or even HR max or avg. Is there a chart somewhere that shows what kind of analysis is available for each activity type?While walking and hiking activities might not be as intense cardio activities as mountain biking or running, when you walk or hike up mountains and hills, your HR can get up there!

With the latest Android update, I am unable to see the map behind my activity track when I tap on any particular activity.The map is visible in the list of activities, but disappears when I select an activity, leaving the track floating on a white background. It's happening with two different devices.Is this intentional?

I’m using the Strava app using Firefox on a Windows laptop.I have created a numder of different stages on different activities.I’m getting this message on seperate activities, couldn’t find any more issues or duplicates i.e. Titles are not duplcates.

It appears with the new heatmap update(?) that the feature of being able to see a personal heatmap overlay when looking at the ride/run of someone else has been removed. Perhaps I'm mistaken? If this is no longer available it is a big loss! I hope it will be restored!Being able to see where someone has been and where I've been nearby is a great feature. I hope it hasn't been lost for long!Thank you!

Is there a way to disable “suggested rides”? I have enough clutter on strava without it making suggestions on local rides that i already do/know.  Its almost offensive suggesting we don’t know our local rides loops/trails.  

Hi. Alpine Ski doesn’t either show in activity calendar or count into club statistiscs. I would definitely like that to count into the stats. It does just not make sense that it’s not inkluded there. Ofc only the active time. Is there any plan to add the statistics into Strava clubs and own activity calendar?

I just got flagged on a 6 mile ride that I've done 74 times with consistent results.  The flag does not give any indication of what the actual issue is. It says crop the ride, change the activity, etc. The flag is wrong but there is no way to remove it. Is there a better app than Strava?

Since the strava has athlete intelligence launched, which AI based insights or analysis I can do for my own application?What things will be allowed in this case?Will a summariser for months data and analysis of months data be okay? since strava only provides athlete intelligence considering one single activity.

Since the past two days, I haven't been able to see the heatmap. The button is missing in the Android app. I've tried it on different devices and have also reinstalled the app. There is just the possibility to select Point of Interest.I have a premium membership. 

Hi All,Is it just me, or can we not create segmenst for MyWhoosh Rides? I know it will be a private segment, but at the moment I cant even do that. When I want to save the segment, I just get a screen that says Strava is offline. I’ve been trying for hours, without luck.TIA

Does anyone know if that feature is just gone? I really liked seeing my personal heatmap when I opened up the map from a new activity, or seeing it when I opened up the map for someone else’s. I just don’t have any option to add that layer now, does anyone know how to restore it?

Hi, I've upgrade to the family plan and invited 3 people to join. We all live in The Netherlands, however 2 people get the error message that they don't live in the same country as me. We all live in the same city in the same country, so we should be able to join in the family plan. Please help out.

Saved Routes not showing. I’ve just imported a GPX file for a route i’ll be riding tomorrow on my Mac. I can see the route map in the google browse, but when i open Stava on my iphone, all my own routes are missing; not loading. iOS 18.1.1. I’ve also tried it on my work iphone, but same problem. I’ve read on this community, that others are experiencing similar problems. I’ve logged out, closed the app, logged in again, same problem. I’ve also shut both phone down, restarted them, logged into the strava app again, but still not routes.I need this to work, it’s the reason i’m paying to use the app.

If you click on the "Challenges" tab in the top of web-based Strava you get a nice overview of all the available changes and it shows which ones you joined. Unfortunately, as far as I can see, on this page it is not visible on this page:- Which challenges you already completed- What the progress is on your challenges, e.g. 8km out of 100km targetAdding this helps in targeting a specific challenge to complete and prevents that you have to click through on each challenge to see its details.