Strava Features Chat

Hi. Im a member of one of the clubs on Strava. Unfortunately my today's activitie wasn't calculated in statistics in club from this week. The activitie has been show in the "Activities" of all members of the club, but has not been show in the summary on "Stats". I've read all the articles and posts that could help me to solve this situation but non of them helped. And ideas what's wrong with that? I was at the first place last week in the club, so it is important for me that my results would be calculated correct.

I am really disheartened. Starve customer care- please answer my query - Strava ticket #2990699 my 03 rides not showing in activity

On my app, it used to show me calories burnt, now it shows co2 saved, how can I get calories burnt back on the app, I have to go into the web portal to see what I did? 

Every time I try and comment on other peoples activities I get the message 'Strava has encountered an error. Please contact support' This started happening yesterday evening. I'm recieving comments so I know it isn't a Strava wide issue. Any help would be appreciated!  

I've observed in many instance where my average speed for an activity in "Overview" view is different from the average speed shown in "Analysis" view. For example, this activity has average speed 18.8 when viewed in Overview, but shows 19.1 when viewed in Analysis (without any time window truncation). I think the 18.8 (overview) is correct but I'm interested to understand how these two numbers are calculated and where the discrepancy comes from. Should the calculations be standardized?

Hi! This is happening on my Android Phone. No new Android updates since yesterday and I haven't I have changed anything on the app since yesterday. This morning the home activity feed history on the app has shortened drastically. I can only view back about a day or so in thr feed. I drop in every now and then to give cudos to friends, now I'm finding I'm missing things. I can go to my personal feed and see all my activities, but nothing on the main feed. Please help. 

I wanted to add a default sport to an existing bike. However, the save button was greyed out, making it impossible to save the changes. The UI didn't display any reason for why saving was not possible. After testing a bit, it turned out it was because the weight was invalid (1 kg) (When I first created the bike, 1 kg was accepted). When you try to save, it should for example jump to the invalid weight field and clearly say why its not valid.

When I am on my phone (android) I would like to change the types of activities it uses. For example it shows walking as well as cycling, which is annoying, because I am on a bike and as a result sometimes end up in places that are only for walking. Can I change this in the mobile app, like I can on the website? I can do it for my personal heatmaps, but not for the global one...

 Hey everyone, I've been using strava for a while and love the system. However for a while I've noticed top x% on the leaderboard.Is this just a heading saying that if you rank high enough this is where the leader board shows the number and who's on top, or is this something else?I've googled it in many ways to find out what this means but can't seem to find anything on it. Does anyone know what top x% means?Thanks

I've created a group challenge, but some people are unable to join without signing up for a free trial. The challenge currently has 9 members, so the participant limit isn’t the issue, and some of the new members haven't used up their 2 free group challenge slots.Could someone help explain why this is happening and how I can resolve it?

Hello.  I have been using Strava for over two years already and I find it to be a great community and tool to meet athletes and to improve sport performance. I do have one comment though. it seems like when you are going through the activities and you are trying to get kudos, the activity distance and metrics are on top of the picture, but scrolling down to give kudos actually makes it difficult to see the metrics. I believe it could be better if Kudos and metrics are on the same line below the activity picture or map. It would help realize the progress and give kudos for actual progress. for instance: when I scroll on my phone to give kudos I miss the info of the activity.  I put myself as an example. Regards William

Does anyone have an idea on how long it takes Strava to come back when you raise a ticket on customer support? I issued one over 5days ago and not had any response.Thank-you

I have had an active Strava subscription for years. A few days ago, I changed my password. Now when I log in (using the s  as me email address), it shows me as being on a 30-day free trial, does not have my followers/following, etc. I can’t figure out how to get into my actual account. I’ve tried resetting the password again, deleting then re-downloading the mobile app, using the Strava website instead of the app, and nothing works. How can I regain access to my account? Thank you.

I also (as part of my active recovery) log any lawn bowls games I play, however the shoe 'brand' isn't listed.Rather than choosing 'Unbranded' Could an 'Other' be added that just uses the Nickname Value when specified as the active shoe used for an activity.If not, could the following be added as selectable items – first one is the one I want to use, but should other bowlers want to do the same I've included other key brands.HenseliteDrakes PrideTaylorAero

Hello,before the latest "update" in the android app, there was a posibility to generate a random route based on length, surface, elevation beginning at your current location.Now you get routes chosen from public availlable routes made by strava users.I used the "old" way very often to discover new routes, but now this is no longer possible.Why was this changed? Can an option be provided to choose whether you want to use the routes publicly available from other users or let strava generate one for you ?very disapointed in the new routes "generation" in maps at the moment, the old one was much beter regards,Bart

I run a weekly cycling club that currently gets somewhere in the ballpark of 30-60 attendees during the summer. We are at the point where word of mouth is more than enough to get folks in for the rides, and now we just want to be sure that people know our ride expectations before showing up. Right now, I have our Club on Strava set to private and mention that folks will be added after their first ride and redirect them to our IG or email if they would like to join us. With that, I'm able to ensure that people know safety information, etiquette and our average speed before they just show up to our meeting spot. With that said, people don't seem to read the description and I'm getting a *lot* of join requests from randoms throughout the week. It makes it hard to distinguish from the real people we've vetted. Is there anything in addition to keeping the group set to private that I can do to ensure we're hidden from global search? 

More of an annoyance than anything. Uploaded the same activity form my Edge and Watch. Deleted one, but the one I kept shows a “2nd Fastest” time on segments where it is actually my PR (it had picked the other activity as the “PR”). Does it correct at any point? 

Hi I have an issue, I’m using app RocketJourney and I need to add my trainings with Strava, but when I trie to link Strava I want to do by my google account (as I sign in in Strava) but there is a warning “Blocked access, error 493: disallowed _ useragent”

Hi, for me it is unnecessary to get 3 route-suggestions while discovering the map with the app. They block the view, particularly with the text-box at the bottom (almost in the middle of the screen). I don't use it and I find it irritating that I can not make it disappear. It is only possible to change to segment suggestions instead. It would be wonderful to add the option to show non of them or be able to tap on the map and enjoy my heatmap on fullscreen without route suggestions and the menu-bars. It would make it easier to discover the map.

What have you done to the content of Segments on Maps? There is hardly any segments showing up any more! Why can't I get to see all the segments there is? Segments is very much the reason why I am a subscriber. When you take away the possibility to explore and find new segments there really isn't much meaning in staying on as a subscriber!Please reverse it back to the old setup, where all segments was visible on the Explore Segments page!

Every time I try to put the name '**bleep**' in a comment I get an error.It only seems to happen with this particular name. 

If you link Garmin AND Strava,then Garmin, for example an Edge 830, will sync STRAVA live segment to Garmin device with statistical data, like PRs, Leaderbord, etc. But, It sync ONLY Strava activity results where the Privacy set to "everyone"."followers" "only me" results are NOT synced to Garmin. Why??? I understand that other than "everyone" results and activities are NOT shown to everyone on Strava, because of privacy... and "follower" only to followers. But If I (me directly) set a link between Garmin and Strava to share content/data, then I personally and intentionally AUTHORIZE Strava to give the data to Garmin Connect (who I think polls it via api-api sync). Why Strave does NOT share these data to Garmin during backend system communications?!?It's not about privacy, because both "side" are "me" and additionally I give my authorization. So, Strava...what is the reason behind?!?

Migrated Content

I have created a route and not all the mile markers show up? ie: mile markers 1-10 show up correctly, yet then the next marker on the map is 15? How do I get my map to show all mile markers?

Bonjour à tous Deux petits constats sur l'utilisation de Strava que je ne comprends pas. Mon temps d'activité indiqué sur Strava est plus court que mon temps d'activité mesuré avec ma montre (le transfert des données se fait automatiquement) ? Dernier trail, il y a 15 minutes d'écart... Sur un 20 km, sur Strava, le temps indiqué est de 1 h 57 et sur meilleurs efforts, il est indiqué 2h07... Bref je ne comprends pas. Des bugs ? Merci pour votre retour et bonne journée ! TRANSLATION:  Hello everyone Two small observations on the use of Strava that I do not understand. My activity time indicated on Strava is shorter than my activity time measured with my watch (data transfer is done automatically)? Last trail, there is a 15 minute difference... On a 20 km, on Strava, the time indicated is 1 h 57 and on best efforts, it is indicated 2h07... In short, I do not understand. Bugs? Thanks for your feedback and have a nice day!