Strava Features Chat

I used 'Draw your own route' with iPhone app and was able to finish it. Once I saved it it is no longer there. Now when I click on Maps -> Routes to check routes for my city, I see only 3 old ones. I don't see the ones I created. On the other hand, once I logged in your website, I am able to see all routes I created.

Just want to check if anyone know how long it takes for strava to reply to a support ticket? its been 2 days now and not sure if my ticket is still open and if i followed the right steps. 

I did an indoor workout (no GPS data)  but accidentally left the watch running after for 22 hours.  I want to crop it.  But the “Crop” option does not appear when I click the “...” menu.  How do I crop this?  Did they move the crop options?

No issues with the app other than the Who To Follow feature. Please add an option to hide this. I am not interested in this at all and nor is anyone else I know who uses Strava. Did Strava copy this from Facebook as I dislike it on there too! 

Come faccio a tracciare un percorso a tavolino? TRANSLATION: How do I draw a route on a table?

We host a weekly clubride with multiple routes on the same date and time. We used to share the links to the routes in the event text plus a link to our rules and guides. Since the weekend Strava keeps deleting all links from the event text. Is there a work-a-round to cover the links from detection or to have a link sektion in the club event form? Cheers Tobias

Hello,my friend offered me to join his family strava plan. Unfortunately strava tells me, that I have to live in the same country to join him. In fact we live in the same country, so what can I do to be able to enter the plan? Is there someone from support to check it out? Thank you,Jakub Ch. 

This started today, 2/7.  In Route Builder, the pointer is offset to the left of the actual pointer by a significant margin.  It makes it impossible to pick waypoints or create a route.  I’m running the latest version of Microsoft Edge on Windows 11, if that helps.  I’ve tried all the basics: Computer reboot, cntrl-f5 page reload, cookie deletion, but the problem persists.  Any idea how to resolve this?

Hi Strava, my wife is unable to log in to her premium Strava account using her “Log in with Facebook” credentials that she has done since creating her account.The log in process sometimes works but takes her to a “Create your profile” page with no details, no subscription, no followers etc.Can you assist please? Obviously she can’t log in herself to create this request.

Is it possible to recreate an access to my original strava account? I lost access after i changed the facebook profile mail, since that i can not log in to strava. For login, i have always used facebook option. Old facebook mail was martavkelly1@azet.sk and the new one is palaj.martin1@gmail.com, same as is the mail of this temporary account used just to troubleshoot. I created the ticket more than week ago, but there is no response.Request #3208197

I connected my Strava to a friends NYRR account for a race last year as they don’t have a watch. I now have their trophy in my trophy list - is there any possible way to remove it ?

When I comment on any of my friends’ activities, they are posted as blank comments only.

Hello, is there a way to automatically set different audience for different type of activities?Such as running for friends, walk private, bike public...something like thisThanks a lot

I just checked my heatmap and it seems like after the latest update we lost activity clusters again. I cannot figure out a way to toggle them off or on. They are not showing up. Can someone please explain how, maybe I am missing something but this article seems outdated already after 6 weeks. https://support.strava.com/hc/en-us/articles/216918467-Personal-Heatmaps The clusters are the best way to see where in the world you have done activities, otherwise you have to keep zooming and scrolling around trying to maybe find where you were. Plz bring them back. 

Hi, whenever I use my Indoor mode on Garmin Edge 540, my rides import to Strava as standard Rides, not marked as Virtual in any way. Can we have a fix for this or at least give us the option to choose it in the drop-down?  Thank you!

How view Winter Maps? i.e.  the Fatmap topos and winter sports??Hello - in Maps, I click the Sports dropdown and only have Foot Sports and Cycle sports. Where do I add sports, like skiing, please?and where have the winter maps that FatMap had gone??Thanks  

I wonder why Strava randomly picks one of the challenges that are completed in a single activity. Usually Strava picks one that is subpar to the others.. Ie if a 30hr challenge, a 1hr challenge and a 5k challenge are completed i would like to see the one where i put most effort in displayed @ my activity. In this example that would be the 30hr challenge. Tho as said usually Strava picks a subpar one, ie the 5k or the 1hr. Ideally all completed challenges would be displayed, or less ideal but better than random would be if we could choose which challenge will be displayed from a dropbox.

Hello, I loved FATMAP and used it regularly to plan ski touring routes. Now on their site it’s says you have migrated. I have now signed up for a free trial of strava pro. But there is no access to maps that I can find the same way there was on FATMAP. Any chance you can turn FATMAP back on untill you guys have worked through the bugs?  many thanks adam

As I enter my start location and point and click with the crusor the spot i want to go to, it choses a point somewhere else, sometimes close, and even upto 1000 km away.  It is impossible to create a route i was used to.  Even the route that gets suggested, i can not change, impossible to put extra route points or to alter the proposed route.  In chrome and in Edge, I have this problem.  Do any other have this problem?  Is there a way to solve it?  Greetings.

My iphone fitness app has stopped syncing with strava. No idea why. Any help appreciated thankssue

I am not able to show my personal heatmap in app or on web. Android 14, app ver. 396.6. Allready tried to reinstall app or restart phone many times without success. Ticket #3199166  

What is the complicated issue I’m solving?? <<< I lost access to an email address (which was part of a Google suite, so no actual password but click-through logins). I can no longer log into a paid account. >>>That’s literally it. Since I lost my account, I had created another account to contact Strava support. I submitted tickets, emailed the support desk directly, and attempted to call. No help whatsoever. Now if I submit a ticket, it becomes flagged as solved (wth??) All I needed is to change the email to the account so that I am able to log into my account (shouldn’t it be a given if I’m paying the subscription???). It’s not that complicated. You should have built the functionality to recover an account in case they lost an email address or Facebook account. People change jobs and they become logged out of what they had. Don’

I have an oddly specific heatmap issue I am hoping someone may be able to help correct. I often use a bike-train-bike approach to commutes, pausing my watch for the train ride and resuming during the second leg of the bike ride. There are 2 specific efforts where the train ride remains on the heatmap, so using the custom date filter I was able to find each effort and split into 2 activities, then cropped out the last few hundred feet before/after the train, but the tracks still remain in the photo below. As I said, oddly specific, but does anyone have an idea how to correct this minor aesthetic issue?  

Please add day (Mo-Thu-Wed...) to the datepicker

When I create a segment, I don't understand why the segment in the opposite direction appears as a segment similarity. It has nothing to do with it, I think it doesn't contribute and it causes the list of suggestions similar to the segment to be very long.