Strava Features Chat

I accidentally erased a saved hike and I have sent two emails already to strava support system to ask them to send me that saved hike again. No answer till now 🥺 

Looking at your long list of goals, it is hard to determine where you have done extra and where you still have a bit to go for the year/month/week. I suggest that the text To Go and value for this is shown in red and similar with the Extra, show this in green. See screenshot to understand how much easier it will be to understand how you are performing with regards to all your goals  

@Jane11 @Scout - Can anyone explain why my latests strava support tickets are listed in the support center as "solved" when they haven't even been looked at by Strava or responded to in any way?  The two in question at the moment are support requests #2798283 and #2798650.  The second was created as a follow up to the first one since the first one was not actually solved or responded to in any way but it was immediately marked as "solved" in your system.  I have one other support request that is listed as "open".  Does the system only allow a single open support request?  

I’m looking for a segment my wife can see near our home but when I go to the maps tab the segments she can see are not there on my app. Anyone know why this is? I have seen the segment once but now it’s gone.

The route creator on desktop is very good. On the app there are basic problems about route selection and making the same start and end will create very different routes on app vs desktop. The app will route longer in sometimes comical ways. Even when attempting to draw a route versus select points. Some examples when trying to make a simple route. 

Myself and group of other teachers at my school will shortly do a sponsored cycle over a period of around 10 days. We would like our pupils to be able to easily view our progress on Strava, but we don't want to risk them being able to interact with the the associated activities or muck about with the feed containing them by allowing them to join an associated club themselves. We would also want to stop pupils being able to easily see our previous, personal rides, from before we started the sponsored cycle, by simply scrolling down to the bottom of a club feed. I think this rules out using clubs for this cycle, and joining a group challenge (which might otherwise have worked, at least to a certain extent) is now restricted to premium subscribers, which would exclude 70% of the staff involved.Is there any way we can safely promote our sponsored cycle in Strava or do we have to look elsewhere? And if we do have to look elsewhere, does anyone have any device-agnostic suggestions?

Hi.  Can anyone please tell me if it's possible to get audio direction prompts whilst running a route I have created in maps?  TIA.

All of the sudden no heart rate data.  And this is the foundation for relative effort and fitness. I tried to manually upload the file but Strava would not accept a duplicate file. Any ideas? 

 My Progress page is not updating. I have tried logging out, restarting my phone, uninstalling the app and nothing is fixing this issue. Applied latest update yesterday. Any ideas on if this is a known issue in latest update?

Hello. There is probably an easy way to do this, but I think there needs to be a button to change the view back to a direct overhead vs tilt. I live in a very flat place where the tilted view is never that interesting. However, I do draw a lot of routes on my phone. Sometimes the screen gets tilted and for the life of me I can’t get it back. If there was a button or if you tapped the compass twice it would be nice if this changed the tilt back.  Thanks!

Hi ThereI've downloaded all my activities from my old strava account and now tried to upload them again in my new profile. I'm doing triathlon, so there are a few multisport activities. While uploading the files strava ist mentioning "xxxxxxxx.fit duplicate of Morning swim". So far so good. But then checking the activities, all those files are uploaded twice. Is there a solution to get them only uploaded once?Thanks and regardsBen

Hi all,I'm trying to add my heart rate information from my smartwatch to a Strava activity. The Strava activity was uploaded from my stationary indoor bike.I tried the following two methods:Method 1:I exported both actives as FIT file and tried to combine these files with "GOTOES". The FIT files have been loaded correctly, and also the merging looked good.When re-uploading the combined TCX file to Strava I noticed that the "laps" data is wrong. My stationary bike is listing the different watt intervals as separate laps.Working:    Broken: 

This issue is happening again periodically. Whilst there wer some slow updates following the recent server issues, I've two over the last couple of days which aren't showing up on my heatmap. I've tried changing sports and then resetting to no avail Funnily enough on both today and Friday when the no-shows have been recorded I've done another activity which does correctly show up up. On Friday the first activity showed, but not the second. Today it was the other way round. I'm getting a bit fed up of this.

Hi Team! Submitted a support ticket, want to know how long before activity if/can be restored.Thank you.

hi team, my name is ritz, i have a question, so i use strava since 20th of july and i only want to use the free trial at first, but accidentally i was billed for a yearly subscription and out of panicking i deleted my account because i cant cancel my bill on itunes (im still billed but i havent pay yet), i know that account deletetion is irreversible so i am confuse do if i have to pay for a year for that account that has been deleted, i created this account for reaching out, please help thanks

 Hello fellow sport-enthusiasts, I've started cycling three years ago and discovered Qoms. I love chasing qoms and gathered about 2000 of them in the those three years.Now *every* ride when I earn Qoms about half of them do not show up in my Qom results.When I go on my PC to a specific segemnt on which I am the Qom I do not get it, even if my time is much lesser than the current Qom.***What I have tried so far:- refresh results (both on the ride and on the segment page)- wait 14 days for Strava magic to happen- label my ride as a 'canoe-trip', refresh and turn it back to a bicycle ride and refresh- smacked my keyboard hard to my deskAll of this does not work.I emailed Strava and they could not help me. Just told me the 'canoe-trip-trick'.***Who has a brilliant idea?(I have added some examples for clarification and OF COURSE my rides are 'public')

Hi and help!I uploaded an activity and smashed a CR but a day later the activity disappeared and I can’t find anything. The other two guys I was with still have their activities but my activity has disappeared from their feed too. please help!?ThanksAl

Hi All, I changed my workout patterns entirely and play tennis 4-6 times a week but want to track my cardio performance etc. I play competitively now but in my strava it only offers me to switch a default to cycling. It does, however, let me manually change activities to Tennis once they are registered. My activities are tracked on my Garmin and auto-upload.  Any help, workarounds, or alternative ideas for those mainly doing non-triathlon sports are welcome. 

There's been a couple occasions when I wanted to edit my ride route after the ride was complete and there is no ability to do that.  A couple examples:The GPS tracking gets screwy and the shown route is actually not the route you took.  I'd like to be able to straighten out the screwiness after saving the ride.I forget to unpause a ride which removes all route info until I resume.  When a ride is resumed, Strava will draw a straight line from where I paused the ride to where I resumed.  I'd like to be able to fix that after completing the ride.

Is there, or could there be a way to do this? You can obviously filter on the map for your KOM’s or starred segments, but say I want to poach a KOM from someone, but it appears you need to view a list of their KOM’s and individually check which ones are close

Hi! Some of my recent activities (recorded with my apple watch) is not showing in my Strava feed. There is no “unsynced” activities, they just disappeared. How can I restore them? 

UPDATE FROM STRAVA: The issue is resolved.   Hi, is anyone else having issues getting there activity on garmin edge to upload to strava? It seems to upload fine to garmin connect but not uploading via strava. Thanks 

Hi there, will the change apply to users who join a group challenge or just to those who want to create a group challenge? We would like to create a challenge for volunteers at our charity to all participate in and were wondering if just one of us needs a paid account, to order to create the challenge, and then everyone else involved can join it with free accounts? Thanks! I have already started my a month trail and paid subscription from end of Sep. I tried to invite others to my group but they are not allowed to join without a subscription. Please could you help me.

My ride this evening does not appear on my personal heat map.   Following the recommendation from other forum posts, I changed the activity to something else (Badminton) and then back to Ride.  It still doesn't appear on my heat map. https://www.strava.com/activities/12106985405

Good day, I'm having trouble seeing any flybys.  It is showing my route but no other riders.  I've been out on busy days at popular spots and a few people I've ridden recorded rides but did not show up on flybys.I checked my privacy settings and all seems fine.  I haven't seen any flybys on my last 10 rides or so, not one.  Any suggestions or solutions?Viewing on a 2017 MacBook Air using Safari.