Strava Features Chat

I now have this one: ...but I want this one: I have been trying to change back for weeks now. 🙄

Dear Strava, I am writing to express my concern regarding a recent charge to my account. I signed up for the 30-day free trial, but I was charged immediately. I am not a native English speaker, and I may have misunderstood the terms of the trial. However, I feel this is misleading. I would appreciate it if you could investigate this matter and provide a full refund.

This been a request over many years and controversial, in a group riders can go faster and take turns to push the pace as solo riders have only themselves and their bikes.Here is the complication is it a Solo KOM when a group breaks the KOM on a timeline !!The slowest rider of the Group uploads their ride and sets a new Time and sets the KOM(Solo), half an hour later other riders upload theirs and get the KOM(group) as there is more than one rider, as riders upload, the KOM time may change as I have seen this happen and number of people get the KOM on their activity achievements. Ideally once a group KOM (>1+) second rider uploads the first rider activity achievements is reprocessed for solo & group KOM identity.What I would like to see is on the segment leaderboard an additional column(subscriber feature) of solo so that you can filter on groups or solo.There is another feature which I see as Group Sprint, I will raise that as a separate post.   

hello all, I am writing because I got a new phone and am unable to log back into strava. The thing is, I am using the email that I used to sign up back in 2022. Now, every time, it says that there is an error which is implying that my old account does not exist and won't send my current inbox the email that is supposed to be sent when I use Forgot password. However, I still receive emails saying I got Kudos or comments on my account in the SAME INBOX as my email I used to originally sign up so it definitely exists. What do I do, my original account is Jack Tutun with a kid running on a track as the profile picture. 

When going on long bike rides I'm getting a huge difference between the calories burnt on strava and calories burnt on my myzone heart rate strap. Today I rode for 3 hours and strava is saying I burnt 520 calories! Where as my HR strap says 3.5k which is more believable as it was an extremely hard ride. 249 relative effort. My chest strap links to my garmin 520 which shows my HR on there and strava takes that HR on the activity but for some reason not the calories. Any help please? Thanks

Hello, the Strava map editor is getting better and better. Good work!Still one thing that grinds my gears. Can you please add the possibility to use the "Manual mode", (ie. no routing) in-between waypoints? As it is now the feature it only seems to work on the last waypoint (or am I doing it wrong?) .This makes it impossible to edit routes where there are no routeble tracks (eg using the heatmap as a source for the way).Now I have to either redraw the entire route from scratch or export gpx, upload and use another service, and then upload to strava again. Very tiresome.

Pretty simple problem - it's an HTML encoding issue. Just reporting in case you're not aware. Image example attached. 

When I go to my profile to set my “Default Sport” under “Display Preferences” it only gives me 2 choices Running or Cycling. I like to Hike as well as walk but these are not options. Seems a bit absurd to me…Am I missing something? If forces me to go into each work out after complete and change to walking.

I pay for Gympass where I get 6 monthly strava promo codes. I’ve activated but never use it. I want to gift to a friend who uses the **bleep** out of strava lol so think he will benefit. Can I do this please. Just seems a waste of

Idea: Add the year to the date headings on the Training Log, so instead of "JUL 17 - 23" it says "JUL 17 - 23, 2023". Currently, the only way to know what year you're looking at on mobile is to click into an activity and then go back.  

Hello Strava Community, I’m reaching out to express my concerns regarding some of the recent changes to Strava’s map features, particularly focusing on the Global Heatmap color update that occurred a few days ago. The recent update changed the color of the Global Heatmap from its familiar blueto a purplish hue. This new color blends too closely with the red of the Personal Heatmap, making it difficult to differentiate between the two, especially in Satellite View. This seemingly minor change significantly impacts our ability to read the maps accurately and make informed decisions about our routes. New Purple:     Old Blue:     I understand that this might seem like a small adjustment, but it represents a step in the wrong direction, making it just a bit harder to interpret and use the maps effectively. This issue is compounded by other recent changes, such as the forced route suggestions that clutter the map and detract from its clean and useful design as seen in t

Hi guys it's great to be here. I started walking Sunday . It recorded my whole walk . I wasn't a paid member then . Then the day after it recorded 3min of an 36 min walk , and the same today . It's also not  showing beginning and end , Evan though I have changed in settings. Also today it recorded 3min again . Then on another map the whole walk. Iv paid for the monthly subscription, I'm sure last year it was free and you could record the whole activity. Help please 🥺

Since early March importing a swim from a tcx file gives errors. The time and heart rate come through, but not the distance (says it is 0m). It does seem to have it under the individual laps. I cannot see how to edit it, and if I create a manual entry instead, all the lap data is lost. Is this a known error? How can I fix it?

I was a bit too fast re-activating my subscription. It's now linked to my old account (the one I'm logged on with here). I need to move it to my active account. How can I do this?

The weekly heatmap doesn't seem very useful. Because the heat scale is global, areas with a lot of cyclists just show almost every road as red, and areas without a lot of cyclists just show everything as blue. It's OK, though not great, in high-usage areas but, in lower-usage areas, the heatmap just looks like an ordinary road map, except that a few very minor roads are coloured "barely anyone cycles here" rather than "only a few people cycle here". To be useful, I think there needs to be a way of adjusting the heat scaling, so that one can set the most popular roads in a given area to show up red, even if they're not very popular on the global scale. There could even be an option in the user interface to automatically scale the heat so that the most popular road displayed at the moment is red, regardless of how popular it actually is.

My all time PR is not showing up on the leaderboard. Everything in my settings is turned on for everyone to see.  

i click on the segment, and it gives me the all-time top 10 leader board, but is there a way to compare to my top 10 best efforts?i cant even remember when the last time i did this route, or i would go back and select a previous date to compare this PRthanks

I record my run using strava on my phone, not using watch. During run (after 1km), the pace is "9 30". After I finished the run, the pace split in the activity log is "9 15". How can i fix this?

I am a Trails Coordinator in my city. I would like to create a contest for people to ride/run/walk a certain segment of trail. Each lap they do can count as a point, and perhaps the fastest time can count as some amount of bonus points. Each point is equivalent to an entry into a drawing, with the grand prize and a few secondary prizes being awarded at the end of the month. I want to do this for each month, rotating through some of our trails that don't see as much attention in order to help motivate folks to use them. If you completed the contest each month, you're eligible for a big end-of-year prize.In order to accomplish this, I need athletes to opt-in somehow (so only people aware of the contest are eligible for prizes), and I need to be able to see all of the opted-in athletes that completed the task, how many times they completed the task, and who did it fastest.It seems like the type of thing a "Challenge" might be able to achieve, but there's no avenue for me to create one of

I want to know, how many person can do the strava’s challenge ?

Hi, I'm running a movement challenge event to run, ride, row, swim around Australia. Is it possible to set up a challenge to facilitate this with a big group to collectively map/track our distance

I created a group challenge to raise money for charity with my colleagues. The challenge has ended and I need to extend it because we haven’t quite hit the distance target. How do I do this?

Good afternoon; I am a Strava Subscriber; And I created a segment on the streets of my neighborhood that is a drawing of a Christmas Tree, and last year, we held an event together with my runner friends, for a solidarity training to collect boxes of chocolates to make up Christmas baskets. for needy families in my neighborhood, and each runner athlete donated one or more boxes of candy; It was a success, we collected more than 100 boxes; and this year we will repeat it, so I was wondering if there is the possibility of all the athletes who participate going full circle in the follow-up; publish on Strava (whether the athlete is a subscriber or not); so that later I could put together statistics on how many participated; how many men and how many women, how many laps the athletes did, who did the most laps, who did the fastest lap, and so on...; In this case, I would ask everyone to run with their cell phone or other device (watch, Garmin, etc...) that could also be downloaded from Stra

I am about to celebrate 60 YO, and want to create a challenge for myself (1963km in 60 days) is it possible to create such a challenge on Strava where the app counts my km within the time frame?  Thank you all 

Hi, I created a group challenge last year but the max number of participants I could add into a group challenge was (I think) 25. I therefore had to set up a few groups we had about 60 participators.I hope to run the same challenge again this July and just read that the max capacity per group has now been raised to 200? Is anyone able to confirm if this is correct? If so then great! - if not I’ll have to figure out another way of sorting the challenge so that everyone is in one group.