General Chat

My Android phone which is currently uploading my data correctly is fine but when i log into strava on my laptop it show my last activity 2018, the e mail address is correct on my laptop however the e mail address on my Phone is my old email address, when i try and change my incorrect email address on my phone strava says that it has sent an e mail to my correct gmail account but the email is never received, help me please !! 

Hi team,I want to validate my activates on Strava how can i do that ? 

Import “active calories” from Garmin Connect when syncing rides to Strava.  I’m getting total calories from GC which is active plus basal calories.  GC shows basal, active and total calories (active + basal) for and activity.   Other apps report/use active calories, not total. I believe this is what most users would expect and want.

Bonjour,J'ai un gros soucis avec le suivi de mes activitées.J'ai environ 900 mètres à 1 km de plus que ce que j'ai parcouru.Je ne vois pas comment régler le problème.Mes tracés sont en zigzag au lieu d'être droit. 

I wanted other people to see about my experience with the completed Clif bar challenge / " Raise the bar " After completing it, getting the award, and submitting an order Clif bar.com proceeded to ignore my order placed for a week and a half until I messaged customer service. Multiple days later they then canceled the order and claimed everything was out of stock, despite me seeing on their website still that you can order all of the things I did( over 10 things) . This feels suspicious and unprofessional and I just wanted someone to know it feels basically like a scam

Good Day! I’m requesting regarding the refund procedures, because the subscription is automatically deducted on my GCASH, can i request for refund? Because i really need the money as soon as possible. Thank you for your cooperation. 

Unfortunately, I have lost one of my KOMs. A KOM that I had to make quite a few attempts and efforts to finally get and which I also had to get back several times.Now the new KOM holder has written in his activity description "KOM —> behind scooter". There cannot be a clearer description that he did not get his KOM in a fair way.Now I had made a report of this in which I also referred to the "Segment Leaderboard Guidelines" where it clearly states "Hide motor-paced rides (cycling behind a vehicle) from leaderboards".However without success. His activity is simply "declared valid" again.Does anyone have an idea why? It cannot be clearer than that this KOM was achieved with help, can it?Link Strava site: https://support.strava.com/hc/en-us/articles/216919507-Segment-Le

I’ve been using Map My Ride for last 6 years.Trying to in STRAVA, setup:statistics to monitor/recordpreferred verbal announcements & announcement intervals

Hey guys do you know how I can find a strava developer for my app please. Thanks so much. Can you contact me on lactatetraining@gmail.com thanks so much barney

Any1 else experiencing issues creating events and posts - 19/2/25 ?

I wanted to change my strava email sis my current email when I created my strava is by using my apple id account and face id. But it appears after is the gc845qs5f8@privaterelay.appleid.com which i dont know if why that appear. How to change it to my real actual email?   it is asking a password but that privaterelay.appleid i dont know how to access it too. I wanted to change

Bonjour, J’ai besoin de votre aide s’il vous plaît. Après ma course de samedi, impossible de télécharger mon activité sur strava. Pourtant Apple santé a bien transmis les données à strava et je vois la course prête à être télécharger. Mais en voulant la télécharger, cela charge dans le vide pendant un long moment et au final mon activité ne se telecharge pas et n’apparaît pas dans mes activités récentes ? J’ai pourtant redémarré plusieurs fois mon téléphone, je me suis déconnectée plusieurs fois de strava et j’ai aussi essayé de reconnecter apple santé et strava ensemble mais après 24 heures rien ne marche  Que puis-je faire ?    

I created a support ticket, stating that I paid for a subscription but my account is still a regular account. I haven’t had a response to my ticket. How long should I expect to wait?

Sorry to the developer who came up with it, but it gets a Big 👎 from me. Might stop giving so much kudos just so I don't see it 😬😔

Hello,I ran a marathon yesterday and I accidentally set the activity on my watch to "treadmill running" instead of "running". Now I don’t have the right activity on my Strava and I’d like to know if it is possible if I can import activity manually if I have the GPX of the course and also I know my splits and total time.Can I edit the current activity or I delete this one and add new? 

I'm not sure what's wrong with my Strava app but it's now glitching about 50% of the time. It regularly crashes part of the way through my walks - and then either won't let me select finish or records only the first portion of the walk. On other occasions it jumps and pretends that I've teleported into the sea and back again. For some of the segments of the these walks I cover a full km in 4 seconds. I've rebooted my phone numerous times and even reached out to Strava support. They had me uninstall Strava and reinstall it but that hasn't worked either. This has been happening regularly for the last 3 or 4 months and I haven't changed my phone or my network provider.Is this something that many others are experiencing or is this unique to me?Thanks

when syncing from my Samsung health / Samsung gear 5 watch , on strava is posting wrong stats , saying my pace is   4.53 min mile , and now i  just done 2.52 mi    😀, (just waiting to be signed up for the Olympics 🤣) any ideas why the timing is out , on my Samsung watch & Health the timing is right  

Hi.I completed a hike today, imported it and although I have the tick showing it has been imported, I cannot see it in my feed or via my activities.None of the stats have been applied to my account either. My profile is not showing the workout.The hike data was taken from my Apple Watch and everything is visible in Apple Health. Any help would be appreciated.

Member of a group challenge.All activities set (and default) to everyoneChallenge does not updateKm count remains at “-”.Have tried to leave and rejoin the challenge.What can I do to make it visible?

please help, my followers can't see my stats and nobody cares !!!

Hi there,I encountered an upload issue on my Edit Activity page when trying to add a video to my activity. See screenshot below. I’m happy to share the HAR file of that request and the detailed URL on a private channel. The issue is repeatable. OS: MacOS 15.3.2 (24D81) / Safari: Version 18.3.1 (20620.2.4.11.6).Let me know if you need anything else.  

We’ve all been there… A KOM Stolen by an e-biker, people using lead outs and groups to take a KOM or something that looks so questionable you only hope teams are sweating up riders with amazing contracts…For the solo warrior whilst it’s not all about the KOMs surely these should be solo efforts and should have all data visible HR and power as if legit you should have nothing to hide.Whether Strava run the algorithm by solo rider or no other rides on the same segment within say xx seconds and all power data and HR visible it would be great to have a champion of champions league board as would help filter out races or other variables creating an automatic level playing field.

All Apple Watches are equipped with a barometric altimeter, so I don't understand why Strava doesn't take this data into account and recalculates everything with uncertainties. Will elevation data ever be taken into account?

I use the Huawei Health app and sync it using both the Huawei Health and Health Sync apps. The sync is reported as successful, but no activities appear in the Strava app. Please check and help me.

I have an pixel watch 2 and I start my runs using using my watch and the Strava app. However, when I'm running I would like to have audio cues that tell me how far I've run or for how long I've run. I do wear earphones that is connected to my phone and I still don't get any audio cues