General Chat

I’ve now lost access to my account I’m paying subscription for and Strava won’t respond to me! I can see my profile. Every time I change the email or delete the blank account and try and log back in it creates a new one. Very frustrating when you’re wasting money on a subscription and not tracking progress. Not having any response to this where other companies would resolve immediately especially for paying customers is shocking.  This customer experience has put me off using Strava all together. 

Setting a new PB or top 3 is a really exciting thing, but why are there so few categories? Something below .25 Mile would be useful for sprint sessions. Also having nothing between a 5k and a 10k run (could be 4 or 5 mile Best Effort) is kind of wild. Additionally more categories in the higher mileage range would be quite helpful as well like 7 mile, 8 mile, 15 mile etc. The more the merrier after all.

As a Member of a Club I would like to invite so many athletes at once as I want and not be restricted by App to do so because of the limit.

As an App User I would like to zoom-in photos in „Posts“ section the same way as in „Activities“ section, so that I can better see them.

As an App User I would like to follow so many athletes as I want and not be blocked for 24 hours by App to do so because of the limit.

I just very recently gave up using my paper logbook habit (of 45ish years).  I do really like the Strava Training Log, however I would like to be able to record significant events that impact my training, as I am used to doing with my non-electronic logbooks.   Would you consider adding Training Log activities for Illness,  Injury and possibly other categories?    I miss being able to track these things as I used to do with my paper logs.  Also, it’s a little discouraging when the Relative Weekly Effort just says “below weekly range”  and I’m not able to record a reason why.Thanks for considering this idea,Carol Lewis

A recent change to the strava UI has removed the kudos button from activities when I access them from 2 places:The notifications page: A notification says “your friend x completed an activity, time for some kudos” and I click the activity and there is no kudos button Athletes in this group: After I do a group ride I would like to click into my friend’s rides and see their pictures and then give them kudos but the kudos button is gone. Could use the Shake feature to deliver all kudos at once but sometimes I don’t want to send kudos to strangers in the group ride

To help me with the preventive mechanical review of the bike, it will be good to add the My Gear area and the total hours per equipment.See the picture 

Could be nice to have for the Club a list of the KOM caught by the participants of the club.

Until now, I have been uploading screenshots in PNG format to my activities, but for the past few days, the images have been stuck in processing.Is this happening to anyone else?   Pixel 9 Pro XL - Android 15 - versión 399.8

In addition to adding photos and videos to completed activities, I suggest the ability to add music. I have noticed that Spotify and Strava have integrated with the app to provide music during an activity. However, it would be much appreciated to have the opportunity to share music afterwards as well. That one song that may have helped in the last mile, or wanting to share the song that explains how the run went. Many people already share screenshots of songs and lyrics therefore an upgrade within the app to select music is an idea to consider. Thank you for your time, I hope this will be looked at soon! 

Dear Strava Support Team, I am writing to express my concern and seek for assistance, as the subscription fee was deducted from my GCash account worth P1,500 through Apple services without prior notification. Upon checking on your Terms and Conditions Support page online, it was stated that we are entitled to get a refund as long as the cancellation was done within 48 hours. Luckily, I immediately cancelled the subscription the time I knew I was renewed. I kindly request your immediate assistance in processing my refund. Your prompt response would be greatly appreciated because this matter is quite urgent as I am in need of the funds for an emergency. Thank you for your attention to this matter.

Cuando una actividad se encuentra conectado el sensor de frecuencia cardíaca sin embargo no muestra la frecuencia en vivo. Translation: “When an activity is connected the heart rate sensor however does not show the live rate.” 

For the past week I have completed challenges and they are showing up on my activity page ? In throphy case ! But not on main activity. Help please 

Just recognizing it would be great. I do all kinds of sports (running, boxing, strength training, scubadiving,..) and my Garmin synchronizes everything with Strava, except the dives which it doesn’t recognize. It would be great to just have those activities uploaded on Strava, too…   

I would love a setting to be able to turn off the reminder posts from what i did same time last year please :)

I have literally tried everything but my location just roams around everytime….

My idea is to make it possible to filter the results in the Club Leaderboard by type of training.E.g. for cycling group filter by: virtual ride, e-bike, outdoor ride etc.This way you can compare specific types of rides which is more fair. Thanks

It is no longer possible to give kudos once on the activity details page on iOS. I wonder what is the logic behind this?  

Have Strava activities upload to garmin connect!

My steps today with same route and steps are giving me 3000 plus only where in i expected 18k from 16k yesterday as i added extra walk and jogs. Hope can gave the accurate steps to this day. Thank you. 

I live in a household that owns six tandem bikes. We ride them regularly in the summers. The problem is that if we log our activities on Strava it skews the leaderboards for everyone else. Can we pick up all of the KOM/QOM’s on our ride? Absolutely, but that’s because there are two of us pedaling. Tandem cycling needs to be a separate sport from regular riding in order to properly log those activities and not mess up everyone else’s cycling leaderboards.

Winter fat biking has been growing in popularity for years. There are fat bike specific events and races occurring in different states. There should be a separate sport for winter fat biking, or even just for winter biking. 

Hola, soy propietario de un club/grupo en strava, y quiero cederlo a otra persona. ¿Qué tengo que hacer?. Gracias. (English translation: Hi, I own a club/group on Strava, and I want to transfer it to someone else. What should I do? Thank you.)

Especially when I revisit an area after some time and try to regain some orientation by viewing my heatmap, I´d absolutely love if there would be an option “show list of activities in that area” where you could directly access the activities shown in that certain activity cluster on your map.