General Chat

After my Wahoo Elmnt Roam bike computer died, I have been using an old smartphone with android apps instead of a dedicated bike computer. I noticed that Wahoo Fitness and Strava have some significant limitations when it comes to either customisable metrics being displayed (both Wahoo & Strava) and BT sensor support (Strava only supports HR, not Cadence, Speed or Power). For example, “Ride with GPS” has a fully customisable metrics screen  (even with the free version!) and supports many different types of sensors.  It would be much better if Strava supported more than just HR and it is quite insulting to subscribers to suggest it has been “resolved” with the topic linked here:  https://communityhub.strava.com/topic/show?tid=5083&fid=6  Furthermore, the Strava metrics screen should be customizable with more than just Speed, Distance, Time and HR, e.g. it should support other BT sensors like Cadence, Speed and Power as well as typical metrics found in wahoo and garmin devices.  Yo

Hi,I would like to select a date when I retire a part. This is extremely useful if I want to track the usage of e.g. tires. I may have forgotten to retire on the exact date of exchange and today I cannot do this in the UI. It is possible in the “Add Component” function. Desired state:When I click “Retire” show a selection box “Today” “Retired on” (with date box) Thank you for considering this.

Strava activity feed nicely sums up key stats of a ride (or run, swim, etc) that we post to review, and for followers to see.  For example for cycling it’s distance, elevation, average speed/max speed, time.  I propose that maximum grade be shown as well, since it’s a key difficulty element of a ride. Since the feed already shows max speed as an element of average speed, likewise max grade is an element of overall elevation.  It’s an important component of a ride’s (or run, hike, etc) difficulty, and something most are interested in knowing, not to mention bragging rights, and a topic of conversation.Seems very simple to add this bit of data to our Strava activity posts.  Thoughts please?  

We need a feature where you can share your planned upcoming runs/rides with your friends.It’s a nightmare to work out who’s keen and get organised for a run or ride, yet exercising together is so much better, so please can Strava make it way easier to do! E.g. you’d share a proposed cycle route map/departure location & time, and speed range, and you can request to join if it looks like a fit for you. What am I missing?!  

When setting an address based map privacy radius, there should be an option to hide all parts of route that enter that radius, not just the start and finish.

I do not want to see virtual rides of other riders on my feed!  Please create a filter to users have the choose what types of rides to see. 

I would like to manually add the elevation gain I did with the treadmill

The new vehicle detection feature when mountain biking really sucks guys. As can be seen in the photo below all my downhill segments haven't been added to Strava leader boards due to this ‘issue’. The road that we drive up is a dedicated fire road for shuttles only. no riders at all ride up this hill. Its signposted all the way up.As this is a bike park basically everyone that ever rides here again with strava wont have their times added to leader boards as we all get this stupid vehicle msg. Fair enough if it was on the road and its stolen someones segment up hill but that will never happen in bike parks. PLEASE HELP 

Good day, i have a concern about accidentally subscription on strava app, because when i download it i click the free trial because i want to use and know the features of your app, so i click the free trial. but then, yesterday (march 2, 2025) i got a text message about my e wallet (gcash) that says i made a transaction but i really didn't, so upon searching about my situation, I'm not the only one who experienced it. then yesterday i tried to get a refund request to google play because of what i searched online about the procedure when you accidentally purchased to sn google app but i received their email to me that says it didn't meat their policies of refund, so now I decided to reach out to you to try considering my refund request because the money is not really meant for me, and i really need it back. i hope it finds you all and thank you.

Hello my friends, I hope you can help me solve my problem in the application, which is related to my followers. Every now and then, the application automatically cancels my follow-ups, and I am always forced to re-follow my friends again. This has caused me great embarrassment with my friends and has caused me great disappointment. I hope to find a solution to this problem as soon as possible. Thank you.

Hi !When comparing the progress graph, the curves end or start to zero. It would be very nice to add one dot in graph to get nicer curves.For instance, if you look to the image below: I am comparing 3 months with the 3 previous months. The blue curve ends to zero, and the orange curve starts at 0. However I didn’t take any break during the last 6 months. I am at least running 10km per week. So why do I get curve going to 0 ?Actually the last white O symbol  of the blue curve should get the value of the first orange O symbol of the orange curve.Maybe the last 0 white symbol of the blue curve should not be displayed, like in the start of the orange curve there is no 0 white symbol (where the orange curve is 0). So the 0 white symbol could indicates on which segment (blue or orange) the week belongs to, if the symbol is on the orange curve, then this week was counted in the orange curve, and if the symbol is on the blue curve, then the week was counted inside the blue curve (for the total

How long does it take to hear back from strava support to change my profile country between Canada & the US? Support ticket has been open for almost a month with no response. 

Just wanted people to know be careful of a man on Strava by the name of Micheal Sepulveda, also goes by Robert Sepulveda on facebook and messenger. This is nothing more than a romance scam. He claims to be in the military and will give you a sob story about how he shouldn’t be messaging you because he’ll get into big trouble if he’s found out. Also claims how lost his parents in tragic accident and his wife cheated on him and left his 2 kids with him, none of this is true. I didn’t have a good feeling about this situation, because he professed his love shortly into messaging, so l decided to google his name and realized that his image had been stolen and also there is YouTube videos on the real Robert Sepulveda talking about how his image had been stolen.

Hi I need help… I tried emailing, tweeting. Even submitted a ticket. Still no response.  I signed up Strava account using Apple ID using facial id recognition. And I would like to change my email address yet I’m not been able to because I need a password to be sent to my email address to follow the instructions. But I wasn’t given a password when I signed up Strava using Apple login. I didn’t realise it’d give me a different email address that you provided. Had I know it wasn’t gonna use my email address to login as it’s what I used my iCloud etc I would’ve signed up using the email instead of Apple login and given some random email that was provided by you.  please please respond, as I don’t know how long this customer service is taking.   

Fastest and simplest way to improve segments features

Hello All i just wonder maybe i do something wrong but experience strange scenario after import activity to strava from GPX file. So, i use Garmin BaseCamp app to export my Hike i export two file (two different hikes). After import ot Strava as activity  using Win11 and web Strava  page one activity populate all info like time details,  heart rate, elevation details where second activity missing this data and populate as value 0.i don’t see differences in GPX file all values are there , when i import to app like: alltrails or garmin connect all values are there after import.What can be a reason of this behavior , any Idea?

Everyone in our area who does competitive track uses Strava.  All these athletes compete in 800m and some in distances as short as 400m, 200m, and 100m.  Please add these to the PR section.

Strava is thé leading platform for athletes. A perfect way to show and share every sport activity. Give and get kudos. And with that, the motivation to go another and an extra mile. Strava also is a perfect platform for multisport-athletes such as myself, BUT the way multiple activities in one day are shown in your OWN activity overview is not that nice. Actually it’s even a bit dissapointing and the color black/dark grey is not really a sports colour. There is a much better way of combining multiple activities in one view; put them in a circle, like a diagram. Two, three, four or even five of six even parts with each the right colour really upgrade the multisport view: this is the view a multisport athlete is looking for, even if it’s only for him/herself to have a clear overview of all the things done. I have made an example how this should look. With this ‘feature’ Strava will be a way better app for the growing number of multisporters who want to be proud of their efforts. It would

Hi! I am unable to log into my strava account that I have been recently active on. When I had the strava app open, it said the account was linked to an old email address. I logged out of strava and now I am unable to log back in. I’ve since regained access to that old email account so that I could change my strava password but the link is not being sent to the email address to be able to change my password.(Yes,I have checked the spam and trash folders). I have created a new account with my current email address but I would like access to my activities/followers etc.from the act I can't get logged into.  I have sent in tickets and have sent emails to strava and have yet to hear back. Can anyone help me with this? I am also paying for the premium strava service on the account I cannot log into.Is there a way someone can help me merge my accounts? Is there a strava support person I can actually talk to? Thanks so much. My first ticket number is #3189261I am unable to find my athlete numb

Hello Strava, I just wanted to suggest creating a feature on your app that tracks cycling incidents, my ride ended last night with a hit and run. If you had this feature we as cyclists could know which routes are the most dangerous and avoid them, eventually we could help pass laws to make it safer for our community. If you did this you’d have my subscription for sure. I hope you consider thank you. -Marlené Nancy Lopez

It would be great to have the option to display time instead of or with distance on club leaderboards. Reason for this is many of my friends ride MTBs and ride gravel. They will never get the miles a person on a road bike will.Thanks.

Many of our data collecting workout apps and devices upload to Strava and sometimes those create duplicate workouts. For example, riding on Zwift while using my WAHOO Elmnt produces two rides that have different data analytics and Strava thinks and posts as if I rode twice. I would like to be able to flag one as a duplicate (e.g. the WAHOO data) and not see it one my feed OR count in the fitness data or distance calculations. But right now all I can do is delete it. It would be nice to save it and still see the analytics, or allow it to report to specific platforms (eg Apple Health or a coach) 

Dear Strava Support Team/ Everyone please help me I recently noticed that my Strava subscription was renewed for 1 year last February 17 , but I accidentally subscribed and did not intend to make this purchase. Unfortunately, I am currently facing financial constraints and need these funds to cover my school fees. As a student, every bit helps, and I would truly appreciate your support in processing a refund. I understand that Strava’s refund policy may have certain guidelines, but I kindly request an exception in this case. Please let me know if you need any additional details from my side. Thank you for your time and understanding. I truly appreciate your help and look forward to your response

As you know, we already have the option to see the segments on the map. I would love to be able to see the routes as well, especially our own created routes.   This would help with planning new routes and discovering new roads to cover more ground on our Heat Maps.