Solved

Perdi o acesso do e-mail que está vinculado na minha conta. Consigo acessar pelo Google, mas quero atualizar meu e-mail 

Just within the last hour I noticed all of my swim activities no longer show average pace on the home page, or viewing own activities via mobile. Anyone else seeing this or is just me? I never hide any details so that wouldn’t be the reason but I will share screenshots to show what I’m referring to. It appears to only be on my most recent open water swims and not regular non-gps swim activities. Can anyone help diagnose this as it was very nice to be able to see average pace when scrolling through activities as I improve my open water swimming.Like I said average pace used to show up on these swims until just an hour ago 11:00PM MST, now it is no longer visible unless you click into the activity.  

I noticed my Strava API application currently shows “Number of athletes allowed to connect: 1”.I would like to request an increase in this limit so multiple athletes can connect to my app for testing and production purposes.Please let me know the steps or requirements to get this limit increased.

Hi, I have a free version of Stava that I use with a Samsung S8. In the past few weeks I noticed that the Global Heat map disappears when if I'm off line. This is a problem when I ride my MTB on new trails, in the middle of nowhere. Before I was be able to see the Global heatmap both on line and off line.  HELP!!!

I have developed an activity tracker app for my running group. The problem that I am facing is hitting rate limit quite often and major API calls are related to refresh access token.I just want to get suggesion and best practices from fellow devs here, so I can optimize API calls and avoid hitting rate limit and can also provide my running fellows real time activity data :)Thanks in advance for your help.

I think it was because I commented my phone number on a post :( I need help appealing to get it back please!!  From reading the "Understanding Account Enforcement" support page, I see that a permanent suspension is reserved only "more serious offenses". Sharing my own phone number is not a serious offense, therefore a warning would have been the correct response based on Strava's own policy updated July 31, 2025 I have paid for the subscription for years, this is really crummy. If there's anyone in here that can do something I’d appreciate it so much!! Is there a phone number we can call for a real person? 

Refer to ticket above opened on the 8th AugI receive a Strava code from a sporting organization. Strava debited my credit card and I followed the procedure sent out for a refund and as indicated in the ticket the refund should take 3 to 4 working days to process. It has now been nearly 2 weeks and after 3 emails to the support team there has been no contact. 

In June and July this year Strava debit my creditcard, so double payment.8th of August i asked to refund one of them.Asked several times for a response but still no reaction or update.ticket #3472983.Can someone maybe help me or give me an advice to get my money back? I like Strava very much but the follow up on this issue is not nice.thanks in advance ,Leo 

I was recently logged out of my account but the email address that i used to sign up has since been disabled (by the institution that provided the email) and i can no longer log back in (on my phone). On my laptop im still logged in but cannot change the email as any confirmation required is sent to the address which has been disabled. Contacted strava support but not sure how long it will take to get a response. Does anyone know how to change email addresses without requiring access to the original email 

I disconnected my syncing between Strava and EConnected and now i cannot sync again due to the error 403 saying « limit of connected athletes exceedeed ». I tried to contact Strava but told me they can’t help me and send me there so I hope you could find a solution ! Thank you

I created a segment (using the website) for a friend but his efforts are not shown on the leaderboard.The friend added me to his run so I could create the segment (I did not run it)I deleted the run from my activities after creating the segmentHis activities show that he has run the segment (and should have the CR)He does not appear in the leaderboard for the segmentHis activities appear in Home and Club feedsSegment: Miguel's Loopy Loco Loop | Strava Run Segment in Vacaville, CaliforniaStrava user: Miguel Leyva | Strava Runner ProfileSample Activity: Afternoon Trail Run | Run | StravaAny thoughts or ideas why he does not show on the leaderboard? Thank you!

Hi. I see people post pics of their activities with a small overlay of their map and run details. I have uploaded photos to Strava, however, I can’t find the functionality to share photos like this.  Thanks….

Hi all, I’ve been on Strava using first a Garmin 530 and now a 1040 for 3 years and 4 months. Nearly 50,000km.I am not sure how it’s supposed to work, but I’ve always had major issues with segments on the Garmin. The issues include:Starred segments don’t always show up on the Garmin. This evening for example, I starred two segments - one showed up, the other didn’t. Segments don’t pop up at all if I’m following a route. I see them on the map, marked in green, but they don’t appear as a live segment unless I stop the route guidance. No segments appear if I search for segments nearby.  No segments automatically appear whilst I’m out (I’m not sure if they should do this).I don’t think it’s device related, as it’s always been the same on the 530 and now the 1040. Could there be something corrupted in the link between Strava and Garmin? I have tried un-synching and re-synching the accounts before, but to no avail. Any help or guidance would be much appreciated. Jonathan

Hi! My Strava is recording more than I actually walk and my streak on Strava should be about a mounth by now but its like 100 something. Why? I like Strava app but I need to find a new app if it continiues like this….  Can anyone help me? 

How do it get it back to seeing my personal heat map when I look at someone else's route or activity??? This was my favorite feature and I need it back pronto! What am I doing wrong for this to go away and how do I get it back. 

I set up a club as a test to see if it would work for a charity challenge my work team is doing. I don’t think it will so I want to delete the club. How do I do this?

Originally my Strava account was created with my Facebook Account - I wanted to change the password, which seemed impossible because I didn't have a password, so I went to disconnect Facebook, then connected my gMail (a different eMail to my Facebook acct), then changed my vanity url (to tr4777), and now when I try to login via Facebook, or also via Google - it looks like my account still exists, but I no longer have my premium Subscription, my entire workout history is completely gone (years and years), and all my friends are back to 0. Would someone please be able to take a look and help? Slightly freaking out but hopeful Strava Support can help? I would be eternally grateful for all help in recovering my entire history and friends. Thanks in advance!

Hoping someone can direct me to solve this issue  Ive logged a walk today and run both are not showing up on my progress but are visible on my activities as people are giving me kudos. ? Is there a issue somewhere? Not a serious issue but its bugging me :-)

Hello, in My Gear > Bike > Components, it’s no more possible to select “Front Tyre” or “Rear tyre” in the type of component.Is it expected? Thanks

Hello, Quick question, I have noticed that when I try to create a segment, the elevation graph is all “square” with an activity from my coros pace pro when it’s all smooth from an activity from a garmin watch : coros : garminAny idea why ? both have barometric altimeter

I took out a family subscription and invited my daughter and son and law, who live at the same address as me.  However they are being told that they cannot join as they need to live in the same country as me ??  Anyone else had similar issues ? 

Why is there such a chaos in Activities timeline? They seem to be ordered haphazardly. Activities from yesterday are much further on the time axis then from, for example, several days ago. It seems not to make any sense.

Hello Strava,I have been creating an app for my running community for my hometown. The purpose of the app is that users can find details on run clubs that are within the city limits and be able to import a reminder on their calendar from the app. I thought it was a fun idea to have them be able to connect to Strava through the app and have their fastest time displayed on the app  for recording and visibility for the user. With my testing, i am getting an error 403: Limit of connected athletes exceeded.  Does anyone have an suggestions of how to make this work? the amount of people who would be using this app would probably be a max of 400 people. 

Hello, So i clicked on create topic above and it wanted me to sign in which i assumed it was going to auto sign in as i am signed into strava. I wasnt reading and i put what i wanted my topic to be. So now i want to know how i can change my username i tried to go into setting but its only allowing me to add a display picture.

Hi all,Ever since updating my iPhone to iOS 26 and apple watch to watch OS 26, the Strava app has been crashing every time I tap “Import Activity.” Automatic uploads are working fine. Manual imports via the app cause an instant crash. I’ve already: Restarted my iPhone Reinstalled the Strava app Checked/re-enabled Apple Health permissions Created a support ticket and sent detailed app logs Reached out on both email and Twitter to @StravaSupport (no response yet) Is anyone else facing this issue after the recent iOS update?Any workaround or confirmation if a fix is in progress would be great.Thanks!