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Dear all, I have noticed a recent change in the “Athlete Stats” API: it is returning partial values for distance and elevation (not the same values that are visible on the profile page on Strava, as this API alway did in the past).Also I’m getting decimal values (see below in red). I believe something went wrong here. stdClass Object( [biggest_ride_distance] => 170760 [biggest_climb_elevation_gain] => 1871 [recent_ride_totals] => stdClass Object ( [count] => 15 [distance] => 991064.08984375 [moving_time] => 135009 [elapsed_time] => 140781 [elevation_gain] => 11017 [achievement_count] => 198 ) [all_ride_totals] => stdClass Object ( [count] => 1581 [distance] => 72496554.40332 [moving_time] => 12023480 [elapsed_time] => 13179871 [elevation_gain] => 1140429.4384117 ) [recent_run_tota

Hi all,I develop a Strava App which aims to show a list of the recent Strava activities and you have the option of merging two or more activities selected from the list.I see it as being very useful, for me of course, as I usually do a morning commute to work, lunch run, evening commute back home - all recorded with my watch. Since I cannot pause my bike activity to start a run, then later resume the bike activity (would be a nice feature btw - to allow multiple paused activities based on type), I want in the evening to be able to merge my 2 commute activities into one.Algorithm I use for merging is plain simple - just aggregate all points from all activities, sorted by date.Everything is in place and working locally, however I have reached a dead lock:my initial plan was to download original activities (as GPX) and delete the activities-to-be merged; however this is not possible as there’s no way of deleting an activity via the Strava API; the the upload of the merged activity will fo

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I’ve just bought a Subscription via the App on my Apple. It runs for a year. All my family have just started running so I want to upgrade to a Family Plan so we can enjoy the journey together. But, having read you can’t upgrade, I need to cancel my new account and wait a year for it to expire, then sign up to a Family Account? Seems daft… Can I cancel, then use my same account details to sign up a new Family Plan, without loosing my runs so far?

Hi, I started noticing in the recommended "Who to Follow" section the title, "Fan favorite on Strava" below a person's name. When did this start and honestly, can I hide this concept? My issue is that it feels like Strava is rewarding the person who follows few people and has a lot of followers. Like someone who follows 30 people but has 3000 followers. Also, some "fan favorites" haven't posted in over a year; so they are "ghosts" who had a lot of followers. Anyway, the whole "Who to Follow" isn't something I care to see but mainly due to this "reward the cool kids" concept. Thanks for reading and any help.

This has already been brought up in an archived comment, but because it is archived I can't upvote or comment on. So bringing it up again, because it is annoying. In exchange for the data I am collecting on your behalf, please let me use your app in peace. I am aware that the price is modest and I'm sure the perks are fantastic, but I am tired of being nickle and dimed by corporations like this.Me n Dwight Yoakim and the Open Road

 Hello, I've just found out I didn't cancel my subscription. Can I please cancel and refund the subscription since i dont really used it and I wont need it coming time and its a big chunk out of the budget? For your info, i did not use it almost 2 months now. 

Please help.I had no idea my free trial on Strava had ended and I was being charged . I have requested a refund , please can this be accepted as I cannot afford to pay for a subscription when I have not even considered using the app, this is really important, especially as Strava failed to notifiy me of any upcoming payments

I somehow clicked okay to move to use of a one-time password to log in, but it is less convenient and requires more steps.   how do I switch back?  There is no longer an option to change password in settings, only change email -- and I want to keep the same email.Thanks

Videos get blurry in Strava. Looks fine before upload to Strava, and looks fine if uploaded and watched at Google Photos. 1080 60fps or 30 fps. Have not tested 3k yet. Any solution to this? 

app crashes as soon as I open it. I just got a replacement pixel 9 and transferred everything seemingly successfully, but Strava app will not stay open.I uninstalled, reinstalled, restarted phone. Nothing helps.

I would like to see my MAP (only the map) in full screen so I can take a screenshot or clip of my workout.  Is this possible in Strava?

HeloSince today I can't give kudo's anymore. A few hours ago I still could but now no more. Can anybody tell me why ?ThxBart

Hello, when I upload my swimming activity from Polar Flow to Strava I always encounter the following issue. The swimming distance on Strava is consistently one meter shorter and Strava always includes the rest time in the total activity time. This results in inaccurate time and distance data. Is there a solution to this?

Hi all, I have been able to sync activities from HUAWEI health to Strava for over a year now but in the last month and a half it has stopped uploading new activities to Strava. Does anyone else have this issue? I have done everything suggested on the websites etc I have uninstalled and reinstalled, made sure all the sync settings are correct and ensured Strava is linked but still not working 

Hi,15 minutes ago I wanted to try out a 1 month free trial I got offered both via mail and in the app itself to try out the member function. I thought why not? Clicked through and was shocked when I saw that I got billed 75 euros for a 1 year subscription. There is nothing anymore in the app or in my iTunes account about a free trial. Canceled it immediately but now it says that the subscription runs until 14.11.2026. what is this scam? I want a full refund - not interested anymore in this membership. 

Hi all,This is not the usual issue of iFit not syncing at all with Strava, as mine syncs most of the time.I am set up so that every time I complete a ride on my NordicTrack studio bike, iFit shares the workout with Strava, but every now and then I will do a ride and it will not sync, no matter what I try.This afternoon I completed two workouts and even though they are both showing on the. iFit calendar, only the first has migrated across to Strava. It will be working fine for another week or so, then will happen again.It happened a few times last year which I wasn’t too fussed about, but I use Strava as my main workout diary and decided to exercise every day in January. Everything migrated across without issue until January 12th, where Strava thinks I had a rest day, whereas today is actually day 18 of exercise.I know it’s not the end of the world, but rather frustrating all the same and I’m hoping if it’s a known issue, there might be an easy fix, outside of rebooting and reinstalling

Hi Strava developer team, First of all, thank you for reviewing our form.However, there seems to be a misunderstanding; I submitted the form requesting 3,000 users instead of the current 999 (as we previously had 999).We are about to launch our mobile platform, and traffic is expected to increase 2-3 times next month (currently, 999 users pose a significant risk). Please reconsider and review this.Best regards,

Hey all,I have been trying to get this figured out and I am stumped.  My emergency contact accidentally responded "off" to the automated Strava Beacon text and now they are no longer receiving my strava beacons when I head out for a run.  Anyone else dealt with this?  Do you have any ideas on how to reenable the strava beacon texts? I use a garmin and have had no previous issues.Thanks!

after a training the Strava app allows different things to be hidden to the public. Like heart rate. Is there a specific reason why it is not possible to hide cadence? In some cases I would like to be able to hide it. My request would be to also make it an additional field that can be hidden.

My Activity Feed on the Dashboard is missing on the desktop. It's there on the mobile app but not on the desktop.

Recently our users sync activity to strava,  the api status code is 201, but they can’t find their activity in strava app. Our oauth2 app client id is 15011,  the response is like:{ "activity_id": null, "error": null, "external_id": "e5e62cba-c9b2-4f21-912f-588e54ed97fb.fit", "athelete_id": 134004803, "upload_id": 17517421023, "id_str": "17517421023", "status": "Your activity is still being processed."}My problem is why our user can’t see the uploaded activity. Another problem, our App has exceeded the limit of connected athletes.Given the gradual increase in our app's user base and their strong affinity for Strava, we require additional quotas for uploading activity data to Strava.Could you tell us how to request a quota increase?  Thank you.

This was from today in the morning. I was just going around a normal oval shaped small track i think its like 1/8th of a mile per full rotation. Idk whats going on and why it did that mess. Its on the second floor of a gym maybe thats why? Is it okay for me to put my phone in my pocket while strava runs? Should i put the location to always on? I also have an apple watch so this makes it even weirder since it should be more accurate. I redownloaded the app and ill be seeing if the same issue happens again tmrw.

Steps:Connect external bluetooth HRM (in this case polar’s arm band) to Apple Watch Do a workout on Apple Watch using apple’s app. Import to StravaWorkout on Strava did not contain any HR data! I do get HR data if i don’t use an external HRM though. If I look at the workout in the apple fitness app, i do see the HR data from the external HRM.I believe this is an issue with Strava only selecting the HR data from the Apple Watch source. In Health App → Heart Rate → Data Sources & Access, you can see the Data Sources, including any external HRM. Note: this happened today, but yesterday it did work.Note 2: just did a test again and seems to work 💀still weird why that one run didnt

When I sync my ski activity from Slopes to Strava, the lift ascents are being counted as ski runs. In Slopes, runs and lifts are correctly separated, but Strava merges them, which inflates total distance, time, and elevation stats. It seems Strava isn’t recognizing Slopes’ lift/run data properly.