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Hello,can you help me with my problem please? We have a club of 1 100 members and I can see only members who I follow. Where is the problem please? I’ve read that that I can see all the members up to 5 000 people in the club.  

hi, i am doing a challenge in a few weeks of running 5km on the hour, every hour for 12 hours. How would i track this on an apple watch/ strava so that at the end of the challenge, the total 60km and the pace of the runs would show as one 60km run 

Hi Strava Developer Community,I'm running into a strange issue with my local Strava API app, "Miles to Merch."When I try to log in, I consistently get redirected to the authorization page for "Simon's Journey Viz," even though I'm using my own app's Client ID and Secret. My backend's debug output confirms this. My callback domain is correctly set to localhost, and I've cleared my browser cache.The most confusing part is I can't delete my current "Miles to Merch" app and can't create new apps through my Strava API settings. Those options simply aren't there.Has anyone experienced something similar? It feels like there's an issue with my account or app ownership on Strava's end, causing these conflicts.Any help or advice would be greatly appreciated.

I used to be able to see my average pace for the whole run during the run. Now it only shows me average pace for the current split, which is pretty useless for a longer run when I want to make sure I’m on target for my goal. I used to be able to check every km or so and make sure I was on track for my target pace, now there is no such way to stay on schedule. It used to be that it would switch to average split pace during a subscription, but now it’s there all the time. Please can we have a toggle to switch between? Or a solution!

Ich habe gestern über Garmin eine Aktivität aufgezeichnet. Diese wurde von Garmin unter einem falschen Datum (eine Woche vorher) gespeichert und entsprechend falsch mit Strava synchronisiert. Bei Garmin kann ich das Datum nachträglich ändern - aber weder wird die Änderung mit Strava synchronisiert, noch lässt sie sich in der App oder Strava.com manuell ändern. Wie könnte man das korrigieren?Translation: I recorded an activity yesterday with Garmin. Garmin saved it under the wrong date (a week ago) and synced it incorrectly with Strava. I can change the date with Garmin afterward, but the change isn't synced with Strava, nor can I manually change it in the app or Strava.com. How can I fix this?

After pressing record but before pressing start, there was a gear icon to change settings like audio cues and auto pause - after the latest update it has completely disappeared for me? I have tried uninstalling and reinstalling the iOS app to no avail.

I filed a refund ticket after I was charged for an annual plan following the end of my free subscription. According to the guidelines, I was instructed to cancel the subscription (which I did) and provide proof of the charge, stating that I’m eligible for a refund within 14 days of purchase.It has now been a week since I submitted the ticket, but I’ve received no response from Strava’s customer service. They have also not replied to my follow-up emails.Do you know how I can persuade them to issue my refund?

I have had a huge problem in the last couple of days. I presume there was a Strava app update for iOS. It wiped out the top menu area that used to exist where, after I hit the “Record” button, but before I hit “Start”, I could set preferences, including screen dimming etc., before starting a workout. There used to be at the upper right corner a “gear” preferences icon. Instead, there is empty space at the top. All the controls that used to be on top are gone. So the last settings I have are frozen and I can’t change them. And I can’t even exit the screen after I hit “Record”, if I change my mind: I have to quit the app.

I’d love one dashboard to show how many miles per week I have logged in runs/walks/hikes. I’m a walker but recently have been getting back to running. My main goal is miles, however I log them.   I have been interested in my min/mile pace for runs, which is why I select run over walk when I do run. Can you create an “all foot” category that combines on-foot mileage?Thank you!!

Hey all! I have had two rides now in the past week where they show that they happened two days before the ride actually happened. The weirdest part is that I show up on the leader for today?! I have seen that maybe it is because I started it without getting GPS signal or something? I guess my last ride was two days ago so did my Strava just not get the memo that time has advanced? 

Hello, New to the Community and Subscribed services here. I have enjoyed using Strava for several years now. I have a concern as it has come to my attention that someone in my area is competing for women’s leaderboard results and has recently identified as a female.  He/she was on a collegiate MTB male racing team before coming to this area.  The women here are at a disadvantage and this situation has lessened the enjoyment of segmental competition among the women (gender at birth) who ride and compete on the same segments.  Thoughts?

Hi! I’ve got a problem since 22nd of July, my running pace when I view the activity is correct but when I want to share the stats (transparent background option for example) then the pace is not realistic, very weird. Distance and time is correct but pace is incorrect. I’ll add some screenshots. Can anybody help me or know what is wrong with my strava?

Im honestly just a bit confused and could use some explanation; just ran 30km for the first time, making it in 2 hours and 54 minutes. However it says my moving time is 2 hours and 33 minutes. I dont really understand how this works and just wanted to see if anyone would like to explain it all to me?

We are a developing an app for our e-bike systems. Our app allows users to configure settings and navigate, for example. We are in the process of releasing a new feature that will enable our users to track their rides.These rides allow us to display average values within our app, and we also offer the option to download a .fit file, which can be imported into platforms like Strava. We have several customers who also use Strava, and we naturally want to provide them with the best possible data.However, we have encountered an issue: when the .fit file generated by our app is uploaded to Strava, the speed data in the analysis appears unusual or incorrect.Our recording method is relatively straightforward: we begin recording as soon as the bike speed is greater than zero, and we save the data every second, also the GPS Data in the same way.My primary concern is to understand what we might be overlooking in the .fit file and why these discrepancies appear, particularly in the diagrams. 

I just want to ask if strava really refund if you submit a ticket? 

Hi Strava Developer Team,I’m a long-time Strava user and coach, and I use third-party tools like RunGap to sync training data from Garmin.One persistent issue is that Strava’s API does not currently allow third-party apps to assign gear (e.g. shoes or bikes) when uploading activities. As a result, this information needs to be manually updated every time, which breaks the otherwise smooth syncing workflow and diminishes the value of tracking gear-specific stats like shoe mileage.Could I request that you consider adding support for gear assignment via the Activities API — either by gear ID or name — during upload or in a subsequent PATCH call?This would benefit a lot of users who work across platforms.Thanks for considering this, and keep up the excellent work.All the best,Sean BarkesProfessional Coach

Is it possible to sort My Activities by average speed?

I’ve come across two segments in my personal heatmap that simply have VERY wrong elevation and gradient data.  One example is on segment “Conant Road Climb” in Lincoln MA, segment 4177639.This is the 0.45 mile section of Old Conant Road southbound from the end of the unpaved footpath and going down to Hawk Hill Road. Elevation at start is 274', at Old Conant Rd meets Hawk Hill Rd is 232. So the elevation change is -42 feet, a slight downhill. But the Strava user who created this segment named it Conant Road Climb!  Despite its negative elevation delta, the segment is listed as having a 232' rise, yielding the VERY incorrect 9.6% grade over its 0.45 mile length. At segment creation, it appears the elevation change was incorrectly set to the actual elevation at the segment's endpoint. The segment’s definition shows a crazy pair of values: Lowest Elev-114ft        Highest Elev118ft    Elev Delta: +232 Clearly no location in Massachusetts sits at -114ft.  Could this be a MapBox problem, or

 The number of influencers we currently have exceeds 999, and the daily number of requests is over 6,000. How can we raise the upper limits?

Hi, I am trying to upload a FIT file to Strava. I tried to manually upload it in my profile and that works, however attempting to upload it through the API does not. I get the following data when checking the status of the upload:"data": { "id": 16302203470, "id_str": "16302203470", "external_id": "test.fit", "error": "Unrecognized file type.", "status": "There was an error processing your activity.", "activity_id": null},The file in question is added as an attachment.Thanks for your help.Best regards,Nicolas Goualard

Hi,I wanted to adjust the HR zones from the default to the Karvonen ones, as they seem more realistic for me. On doing this i discovered that even though this change boosted time in zone 4 (less zone 3) for near identical rides, it halved the RE (relative effort).On inspection just the act of switching the HR zones to custom, but setting the zone boundaries to those calculated by the 'auto' feature had the same effect. (Forcing a recalculation by switching ride type and back)I want to carry on getting the consistent RE so I can look at the historical 'fitness' (aka training load) data, so I shall carry on with the Auto zones. To me this can only be a bug, unless there is something I am missing?

I’d like to see more attention paid to managing cycling gear, especially the historic categorization and usage monitoring for components carried over from bike to bike. Currently, there’s no way to transfer an any component from one bike to another to continue mileage and use case tracking.  For example, using all the existing components from a “current bike” and moving them to a new frameset.  Another example would be using multiple chains in rotation, in particular, waxed chains.  Right now, there can only be 1 iteration of a component linked to a “current bike”.The only option is to create a new ”Bike” and monitor its progress from there. Additionally, the starting date of a component can’t be retroactively set, leaving little to no options for reusing parts from one bike to another.From what I understand, a components “starting date” could be useful here.  I cannot be the only person who re-uses parts across bikes.

Hi everyone, I'm new here ! A friend of mine ran a race yesterday and unusually for the first time Strava added 1hr10mins to the recording ? She had switched the watch timing off after crossing the line - others running with her did not have this. She has a Garmin series 2 Venu watch, which she says just automatically links direct to Strava. I don't think she has Garmin connect (as I do as well) to see what that says. Any ideas, or how to rectify the mistake - she is a bit upset ! Hope someone can help -regards all

Hi Strava!  Not saying that the ‘See this Place’ pictures aren’t helpful for some, but I find them to be very inconvenient / distracting.  I LOVE the Strava Heatmap, it’s how I plan out so many of my runs, and I enjoy looking back and seeing how much terrain I’ve conquered on feet!  But having giant unasked for pictures really puts a damper on it.Is there a way you could create an option to toggle this on/off?  That way, folks that enjoy the feature can keep using it, but the rest of us have a cleaner option :) Your #1 fan,Max

I have linked my Mahle powered Ribble gravel e-bike to Strava using the Mahle App but can’t figure out what that actually does.I was expecting it to automatically start and stop the recording of my rides on Strava but obviously not…….or I haven’t set it up correctly.Any help for a new user would be much appreciated.Rod