Strava Features Chat

It looks like there has been a change introduced in how the pace is being displayed for running activities. Before the change, the pace for splits would be shown as moving pace (i.e. ignoring for example pauses at traffic lights). Now, any pause is reflected in the pace, resulting in uneven outcome. When I checked my recent runs, I saw that an October 5 run was still recorded as expected, but next run from October 7 and all runs since then have the splits pace all over the place. 🫤Is this a bug or an intentional change?(Recording my runs with the native Apple Watch Workout app and importing from Apple Health to Strava via the iOS Strava app.)

Hey guys, I rode down skyline queenstown early this year. On one of the days a trail that I rode which may be really new does not have a name on it. It clearly shows on the map but no name. Is there any way to name this trail at all?

After each ride my Garmin Edge automatically uploads the ride to my Strava account where I add a couple of photos, edit the title, add some notes; all done via a web browser. Then later a duplicate of the ride appears on my account with a generic name (e.g.morning ride). Both rides are under my name. It appears I am a member of a Group (consisting of me and..., well,  me). I select Leave Group but after my next ride I have to go through the process once again. How did I start a Group? How did I join my own Group? More importantly, how can I prevent further duplication? Thank you. 

Hi everyone,I'm trying to share an activity overview, but the link sends me to a strava login/registration page.There's also this message: "This activity cannot be found. It has been deleted or is private".I checked my privacy settings: activities are for everyone and Flyby, too.The map is not hidden.When I try to share the map instead of flyover, I get this message: "Impossible to find the requested activity".What's wrong?Thanks for helping.

My total stats is not changing for my followers. It’s stuck on 100 km, when the correct total is something else. I am wondering if it stoped updating after changing privacy settings to “only followers”. Tried to change them back to “everyone”, but it still has not updated to correct stats.. Anyone?

I’m loving the update this year where my Apple Fitness+ activity information syncs with Strava. I prefer to just manually import after the activity is completed. I’ve noticed over the last few weeks that some activities once synced don’t display the full details; it is very random though. For example in an ideal world a kickboxing activity comes across as names Apple Fitness+ Kickboxing and a graphic of your class. At times, when glitched, the activity once imported comes across named as morning workout and no graphic. Annoying.  Any tips? I’ve done all the usual delete app, sign out etc and occasionally that helps. 

Hi, I'm pretty new to Strava and I've been using it to record my cycling rides. I've seen online that it was possible to have the app estimate the power, so I just updated my weight and bicycle information. I also edited my recorded activities to assign the newly created bike to each of them. I'm still not seeing any power data. - Would the power information only visible for my upcoming activities or is there any way to get numbers about the ones I completed already? - When I hit the Record button, I'm not seeing any power value either. Is there any way to see this information while cycling? Thank you.

Tried to download historic ride data using the “Download Request” and received the following error “Download unavailable. You have reached your weekly limit”. What limit does a paid subscriber have? This is my first time downloading my data so not sure why I would be hitting a limit.Any fixes?

Was there an update that no longer allows me to return to the Home screen once I’ve started an activity on the app? When I’m recording an activity from the app I used to be able to hide the map or activity data during the recording and view the Home screen. The activity would continue to record the background of the app while viewing Home screen information. Using v409.0.0(47813) on iPhone

I record my activities using the Strava app on my iPhone. Seems I no longer have the ability to hide the map/data screen while recording an activity to be able to view the Home screen. Used to be a Hide button on the map to get back to the Home screen in the app while the continuing to record the activity in the background. Was this an update? If so, please bring back this feature. I like to check the Home screen during activities. 

I’ve submitted countless tickets so that I may be refunded for my strava subscription which I did not intend to renew.. I was using the free trial to test and then I was billed for a yearly subscriptons.. I really need the money back for allowance. Please pelase respond to this I’ve tried to contact several times on your emails.

My stats only shows my stats for Ride. But, I have 1000s of miles on my ebike. Is there anyway to include my ebike ride stats in my stats?

Hey team, It looks like I accidentally turned off the .Ai analytics feature. Is there a way to switch it back on?

Can you run with the Strava app (on the smartwatch) and receive a notification after every km how long I have walked on that km?

I've noticed a significant change in the mobile app's performance since the latest updates to its layout. Whenever I click on the Notifications button, it takes about 10 seconds for the messages to load, whereas previously, they would load instantly. I'm not sure if this is a bug or something that could be improved, but the delay is quite noticeable and affects the overall user experience.

Hello,after repeated evasive replies from support, I'm trying my luck here. I'm having a problem creating Routes from Activities. Or in general, if I create a Route on any course there are always less segments attached to this Route than there are available when riding the course.For example I use this activity https://www.strava.com/activities/9052590815 with 11 segments. If I create Route out of this activity there are only 3 segments attached to that Route as seen here: https://www.strava.com/routes/3113035808400641468.Since for Live Segments feature used on Garmin devices the Route must be created in Strava and all segments must be packed together with the Route to actually work correctly, this bug makes this feature almost useless. I definitely cannot be the only one struggling with this. Any suggestion or

The transparent image within the Share option is not getting populated properly. I have attached the screenshot indicating how the numbers are getting cropped. I am using Samsung S21 FE. One UI 6.1. Android version 14. Please can I request you to check and fix the issue or suggest me a workaround.

Hello all. Just wondering if anyone has had any luck in getting hold of Strava support before? I've been trying for sometime on and off to speak to someone other than the virtual assistant which has been no help at all. I closed an old email account which is linked to my Strava. I've asked Strava to update my new email but it never happens or they said they sent an email to my closed email to change it ! All I want is my Strava to be updated with my new email. If I create a new account I'll loose all my data. Bit technical but if anyone has any ideas DM me ! Can't find useable helpline number. I don't remember my password. Been trying for months to update my email and reset my password. Very frustrating 

I would like to have opportunity to see a few type of heatmaps together during Create a Route. Can you add more option under Heatmaps>Global Heatmap>Settings>Sports types to choice by user which types of sports I want to see in heatmaps during Create Route? I want to see for example: Run,Walk,Trial Run,Hike,Mountain Bike Ride,Gravel Ride,E-Bike Ride,E-Mountain Bike Ride (without the rest like Road Bike).

Hi Guys,A friend of mine has the Strava app, and for her the average speed is displayed in hundredths, whereas for me, it’s in tenths. We are both free users, and haven’t been able to find anything where this can be set. I would very much like to have the speed in hundredths too, if possible. Is there a way of setting this?My second question is that right now, it’s showing live speed instead of average. I’ve read that this is because the free subscription preview is active. Is there any way to end the preview early, so that I can get average speed back?Thanks, Harry

Can anyone enlighten me as to why the  flyby page isn’t loading on my account. I’ve tried firefox, chrome and the microsoft one and also on different pc’s but it’s always the same. I’mat a loss. Here’s the screen I get. 

With Garmin and other watches, there are ‘track run’ modes that calculate the distance of an activity based on the number of laps of an athletics track, rather than directly from the GNSS trace. This results with an activity distance that precisely relates to the distance of the effort. However, when that activity is uploaded to Strava, I’ve found that Strava’s own distance-calculating algorithms are applied and the distance comes up short (eg: 5000 m track run came out as 4999 m) This is problematic as the ‘true’ distance is likely to be a ‘best effort’ distance, so losing any amount may result in a new best effort performance being overlooked (fortunately not the case in my example).My suggestion: if the uploaded activity is a track run, do not apply smoothing distance algorithms and retain the original distance value.

When you select a specific sport for your heatmap on the maps tab, that carries over to an activity of another sport despite what the label says. The map tab is acting as a master switch. I had my map set to walk activities only: Then opened an athlete's ride which still shows my walking activities while claiming ride:For comparison this is some of my ride heatmap in the area:If a user wants to change which activities' heats are displayed, they have to back all the way out to the main map to change it. It would be ideal if loading activities aut

I would like a feature that allows me to propose a ride to everyone or a small group to do together with some basic information such as: planned route, meeting place, time, maximum number of participants, level. Users who live or are in the area of the planned meeting point should receive a notification and be able to propose themselves to join the tour. The organiser should be notified of participants, and the possibility to register should stop when the maximum number of participants is reached.The organiser should be informed about the participants.

Hello,I created a Group Challenge for my company (from April 24 to May 25), but I’m having trouble sharing it. When I try to invite participants, I only see the option to invite my followers — there is no visible option to copy or share a link.I’d like to share this challenge more broadly within my organization, but I can’t find a way to get a public or sharable link.What would you suggest? Thanks in advance for your help!