Ask & Troubleshoot

why not?

Hi, I was riding yesterday using my IGP BSC300 bike computer that is connected to Strava. I received a call from a friend to go and visit. I have never been to his place so I asked for the address to navigate there and I wanted to create a route to the address in the Strava App but I found it impossible to simply add the address in a just ask the App to plan the route. There is a search option but when adding the address it would take it as the start point, once the start point is selected there is no longer a search option only the pencil or adding another waypoint by scrolling the map. I think this should be a really basic function, so I wonder what is that I do wrong? In desktop there is no problem with this. Thanks

When I am creating a route the default surface type is “Any Surface Type” so I always have to open the dropdown and click “Prefer Paved Surfaces”.Because 99% of my rides are road rides this is a bit annoying having to do this every time I’m creating a route.It’s not a game changer but is there anyway to have “Prefer Paved Surfaces” as the default and not “Any Surface Type”?Cheers,C

Hello everyone, I'm working on a project using the Strava API with a React + Vite frontend and NodeJS + Express backend.I’m facing an issue with the OAuth flow, specifically at the final step of getting the JWT token back to the frontend. Here’s my flowUser accesses `exemple.app` Clicks “Connect with Strava” → redirects to `api.exemple.app/auth/strava/login` The backend redirects to Strava’s OAuth URL with the proper `redirect_uri` (api.exemple.app/auth/strava/callback) After user authorizes, Strava redirects to `api.exemple.app/auth/strava/callback` Backend exchanges the code for tokens, creates a JWT, stores it in Redis, and tries to send it to the frontend via a cookie using `res.cookie(...).redirect(...)`IssueEven though I’m setting a `Secure`, `SameSite=None`, `HttpOnly` cookie, the frontend doesn’t receive it. I suspect it’s due to browser behavior around `Set-Cookie` on cross-site redirects.What’s the best way for the frontend to retrieve the JWT?Should I use a temporary one-tim

I record my activities on my Samsung Watch 7 Ultra (WearOS) using the Samsung Fitness WearOS app.  I am able to mark laps in that app.  I see the run correctly partitioned into laps when I view the activity in Samsung Fitness itself, but when I sync to Strava, in the Strava data it just shows the default of “laps” being delineated at 1-mile intervals.Am I supposed to get the Samsung Fitness laps transferring to Strava during sync, or is lap data not something that is synced? 

I have recently moved, so deleted all the routes relevant to my old house. Now no new routes will sync with my Garmin Edge 530, and likewise the deleted ones are still there. When I go to Connect IQ > Strava Routes > I can preview it, but when I try to 'Navigate' I get error 2050. I have tried removing the connection and reconnecting between Garmin/Strava. Likewise have removed and added the star to the routes.It's quite annoying as I've just moved to a new area and am having to navigate looking at my iPhone...Any ideas please?

Hi!I recently picked up a non-electric scooter from Decathlon so I can save some time on walks while still getting some movement in, instead of going lazy with an electric scooter.I'm looking for a workout type (preferably in Strava) that would roughly match the calorie calculation, while also logging my heart rate, speed/distance and GPS route in to my Apple Health/Fitness apps. I was trying to find a list that shows which workouts log what, but can't find that for either the Apple workout app or Strava.I can't imagine I'm the only one looking for this, what are you all using for this to get the data I mentioned earlier?While we're at it; I went stand up paddleboarding yesterday, it didn't log a route/speed for me. Does anyone here know if that is to be expected?Thanks!

While editing a route when a waypoint is already selected to be moved, if I pinch to zoom I'm immediately zoomed way out such that my waypoint is in the ocean and I'm viewing the entirety of the US and Mexico. At that point I can't even zoom back in. Seems zoom just isn't supported while moving a waypoint. This is made worse by the fact that if I zoomed in before moving a waypoint, when I select a waypoint for moving, I'm zoomed out slightly by what seems like a minimum zoom factor. This is making it extremely hard to edit a map on mobile. Strava for Android version 358.12.

On my local hill, the MTB trails have been maintained and upgraded over the years, i.e. got their lines slightly changed and features added. Hence, the existing Strava segments and leaderboards aren't relevant anymore because the trails are now different, often longer. How should one go about this? Add new segments on top of the existing ones? Will this make a mess? How could the old segments be removed (not sure I can find their creators and make them do it)? Many thanks!

The update that shares pictures now with the info, is good, however it distorts the picture and missed half out. It was much better the way it was before, can we have that option back!

Hello! I hope you are all well ☺️I searched and couldn't find this question, but maybe a similar one has already been asked and I apologize if that is the case.Basically, I started alternating walking and running in my workouts. When I record it as walking, the total exercise time appears. When I record it as running, the time drops drastically.What can I do in this case?Thank you very much in advance and wishing you the best!

some of my rides not loading to my training log

The Strava Map shows private parking locations in Points of Interest. In OpenStreetMap (the map data that the system is based on) some parking areas are marked as private - e.g. the drive of someone’s house or a private building complex. However, Strava seems to import them all and display them as parking which is a bit misleading.

When importing a running activity from Apple Fitness, Strava does not import the segments correctly.Here is an example:I did a 20s sprint / 1m30s rest cycle. These are the segments. Here is what Strava shows The segments in Strava have nothing to do with the ones in Fitness. I would like them to be the same.  

When starting a segment the screen works ok but as I enter the segment the entire screen turns green 

There was a button in the top left corner that I could click to get out from the "Record" screen.A few days ago, it disappeared. When I click Record, the only way to get myself to the home screen is to kill the app (at least I didn't find any other). Also the gear wheel on the to right corner disappeared so I have no access to options. I have just a white rectangle where they should be.Clicking on the space where they should be does not do anything.I tried turning phone on/off, I have tried reinstalling app. Still the same.I attach screen how it looks.  

Hi,I have an i-phone, and in the last two weeks or so during my rides, the screen goes bright green / blank so cannot see the map / route screen, but if you change the view to speed/time etc. it’s all still happening. I can see that now it’s been happening to others, so I guess this is just to register my frustration with the app.

Hi, I've been having trouble adjusting the mileage when uploading my treadmill activity.Strava is missing 1.5K, and I want to adjust the distance. How can I change this?

I’m experiencing an issue where when I zoom out on the map, the map seems to be cropped and details are not visible within the cropped circle. As you zoom out further this becomes even smaller making the map unusable. See screenshot attached. I’ve checked on the normal website and this doesn’t happen. Has anyone else experienced this? Is it a bug? 

I couldn’t find any place to send direct feedback to Strava so here we are. The new layout for activities is truly awful. It’s clunky, unintuitive, and very frustrating.Why is it when I click the map, it doesn’t go full screen?  Why does opening the photos require multiple taps? Tapping the small photo square swaps the photos to the banner and then tapping the banner opens the photos full screen. Why does the map not follow this same behavior for going full screen????Please revert the layout or give users the option to choose. And if it’s not broken don’t fix it. 

To the good folks at Strava,Please allow the user to share the aspect ratio in which they want to export their image with the run statistics.Previously, it was 4x5, and it worked. The reason it worked is that in this aspect ratio, you could see the strava logo, the image in focus and the stats at the bottom of the image, in one glance. It came together pretty well. Very shareable. Strava logos everywhere. Run stats right where you want them. Boom.But now, with the new aspect ratio, this does not work as well as you may have thought. I’ll lay it out.Scenario 1:I share a picture i took to my Instagram story with my run stats. Now, who ever came with the aspect ratio idea thought that the image would take the whole screen and it would look good. But the stats are now in areas of the screen which are occupied by the app specific action buttons! My run stats are hidden and so is your strava logo. They did not consider this, and no one in the chain of authority, while reviewing this, thought

The brand of shoes I'm using isn't listed, so I request to add it.The brand is called 'STRYDE' and the site is https://www.heiden.id/I hope it will be added as soon as possible. thank you, i look forward to hearing from you.

The stats display has changed on photos that I share.from Strava. How do I change it back. The stats now cover most of the picture instead of being a banner at the bottom. See the difference below. 

FIZ UMA ATIVIDADE,POREM ELA NÃO RECONHECE O SEGUIMENTO QUE CRIEI, SIMPLESMENTE, EU NÃO APAREÇO NA LISTA DO SEGUIMENTO, ACABEI DE OLHAR E VI QUE DE FATO O SEGUIMENTO CORRESPONDE COM O TRAJETO.

Can anyone help me fix this? This request does not comply with Google’s ”Use secure browsers” policy. If Strava has a website, you can open a web browser and try signing in from there. If you are attempting to access a wireless network, please follow these instructions.If you’re seeing this error message in Strava’s app, you can contact the developer to let them know their app must comply with Google’s ”Use secure browsers” policy.Learn more about this errorIf you are a developer of Strava, see error details.Error 403: disallowed_useragent