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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

2075 Topics
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Bill_PoulsonHub Starter
asked in Strava Features Chat
RESOLVED: Please STOP resharing club posts on my feed - only show me a Club post once

I have my Strava feed set to "latest activities" so that I can scroll through and kudos to everyone on my feed. This works fine for activities, I kudos them and never see them again. But any kind of "post" whether it is from a club or individual shows up over and over and over again even after I have given kudos. I don't want to see the same club post in my feed every time I scroll Strava, this has resulted in me just leaving any club that posts regularly because I got tired of having to scroll past the same post 5-10 times in my feed.   I request that if a person has already given kudos to a post, don't show it again outside of chronological order. If you want to keep showing me stuff I haven't given kudos to in case I didn't see it, OK that makes sense but the current state doesn't seem to make a lot of sense.

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7 months ago
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KellydocHub Starter
asked in Strava Features Chat
GAP

In the section where it shows splits I am wanting to know what GAP time is. Today is the 1st day I have got these times along with my pace.  I am wondering how it is calculated. Thanks

23
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7 months ago
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JosVeldscholteHub Rookie
asked in Strava Features Chat
Activity feed does not show in Windos Google Chrome

Since several weeks the activity feed is empty. I Use Google Chrome on Windows 10. Unnecessary cookies are blocked (obviously). The problem started with the latest bombardment of messages to try to sell me a paid membership. Then I only saw the advertisement, Nowadays I get an empty screen if I click on 'activity feed'. All other submenus work.Logging out and logging in again doesn't help.On my Anroid app the activity geed is shown but I prefer working with a PC.

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7 months ago
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TalhaAminHub Starter
asked in Developers & API
Strava iOS integration

Hi, can anyone guide me about Strava integration in iOS mobile application? I am facing some difficulties while trying to authenticate the user with strava. I tried the sample code but didn't get desired results with it.

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7 months ago
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RB87_2Hub Rookie
asked in Developers & API
Lendo dados de atividade do usuário / Reading user activity data

Olá, em meu projeto estou conseguindo ler as informações do usuário, porém não estou conseguindo acessar as atividades. Sempre recebo o "IsSuccessStatusCode" false. Detalhe vou deixar uma imagem do meu código para facilitar. Li a documentação mais vezes e ainda não entendi o que estou fazendo de errado, se alguém puder me auxiliar, por favor!  TRANSLATION: Hello, in my project I am able to read user information, but I am not able to access the activities. I always get "IsSuccessStatusCode" false. In detail, I will leave an image of my code to make it easier. I read the documentation several times and I still don't understand what I'm doing wrong, if anyone can help me, please!

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7 months ago
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SkylerWilliamsHub Rookie
posted in Strava Features Chat
Wouldn't It Be Cool If Strava Implemented Literally Any Feature With A Settings Toggle?

Every single "feature" that seems to have been added in the last year+ clearly has a percentage-based rollout flag, but none of them have toggles in settings for enabling/disabling by choice. Clearly this would be very simple to implement, but user control is not at all prioritized. I use Strava enough that my friends ask why I don't have a subscription and this is always the answer, because I have absolutely no faith in the direction of their product development. Each time they add something like this all it does is make me use the product a bit less. Alas who really expects them to care, especially as it really does not change my life much, but wouldn't it be so awesome if they did?

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7 months ago
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gabrielesaniHub Rookie
asked in Strava Features Chat
Error in surface type

I found a road with a wrong surface type while planning a route on Strava. I checked on OSM and, on there, the surface is indeed correct from at least 5 years. How can a user report/fix this kind of errors?

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7 months ago
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stravalamessierHub Starter
asked in Developers & API
Get Dashboard Segment or time of users segment

Hello,I am doing a project with the Strava API, and I would like to know if there is a way to obtain all the data from the dashboard of a segment. If this is not possible, how could I obtain the times of the first 20 users of a segment?Thx

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7 months ago
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jeremyayersHub Rookie
asked in Strava Features Chat
Elevation goals don't show up on the website

I created an elevation goal (cycling) on my iphone but I can't find that goal when I look on the website. Why do certain types of goals only appear on the phone app?

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7 months ago
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DeDoopysHub Rookie
asked in Strava Features Chat
Import

Why does Strava correct my tempo times when importing from another app?

13
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7 months ago
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smitm272Hub Starter
asked in Strava Features Chat
Create a segment page doesn't open

I'm a subscriber and I've created segments before. Now, when I open a run a recently did and click on the create a segment feature, the Create a Segment page/wizard doesn't load. I use a Macbook Air 2020, with MacOS Monterey and Safari.

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7 months ago
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cris_coutinhoHub Starter
asked in Strava Features Chat
Group Challenge - How do I change from Group Goal Distance to Most Activities?

I set up a group challenge but only realized afterwards that Group Goal doesnt have a leaderboard. How can I change to Most Activities so I can see everyone's mileage in one place?Thanks,

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7 months ago
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PaulJH792Hub Rookie
asked in Strava Features Chat
Maps offline

 Hey folks, I can no longer access my routes from my mobile devices… I get an error message that I’m offline and IM NOT!  anyone else seen this?  All the map graphics have urned off too 

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7 months ago
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jakewhoHub Rookie
asked in Strava Features Chat
Is it possible to track an indoor rowing machine session?

Is it possible to track an indoor rowing machine session? If so, what are the best ways to do this?

377
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7 months ago
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vetsinenHub Starter
asked in Developers & API
data permissions for test users

Hello, we are developing application which use stravi api,  can we get all data from these test users without wasting time for moderation staff? 

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7 months ago
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jiwoungchoiHub Starter
asked in Developers & API
Help to solve Error 403: Limit of connected athletes exceeded

I would like to increase the number of athletes allowed instead of 1. Please tell me how to do this. Following is my application information:- Client ID:122024- Overall Rate Limits: 200 requests every 15 minutes, 2,000 daily- Read Rate Limits: 100 requests every 15 minutes, 1,000 daily- Number of athletes allowed to connect: 1- Number of athletes currently connected: 1                        

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7 months ago
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Tristan11Hub Rookie
asked in Strava Features Chat
Alpine ski; lifts, heart rate and fitness/relative effort, Garming watch vs strava

This message is about logging a ski activity on Strava and the many problems I encountered.I have used Strava for all sorts of activity and sports tracking; running, hiking, biking, climbing, swimming, walking, workouts, etc.I am a frequent skier but never logged on strava, this year I decided to try the "supported" Alpine Skiing" function out.The first two weeks I logged my activities using my Garmin Fenix 5X watch and it worked well. The transferred data was correct and the lifts weren't included in my total distance. However, my relative effort was between 5-15 every single day. These were days where we skied on average 40 km. Intensity varied but a RE of 8 compared to 32 for a 4 km light jog. When I changed from measuring using heart rate to "How hard was this activity" it suddenly jumped to 100-250. This didn't give me any useful insights into how my fitness changed during these 2 weeks, really disappointing because I like using the feature and now it is either downhill for two we

61
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7 months ago
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kruegebaHub Starter
asked in Developers & API
403 View Subscription Error

I've seen this error listed a couple other times w/o any replies, so am going to try again. I had initially successfully created a webhook subscription, and was receiving events. After some time it seemed to stop so was going to delete/recreate the webhook subscription, but I cannot get the "View Subscription" request to work. I get the following error:Client ID: 46678Request: GET https://www.strava.com/api/v3/push_subscriptions?client_id=46678&client_secret={mySecret} <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"><HTML><HEAD>    <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">    <TITLE>ERROR: The request could not be satisfied</TITLE></HEAD><BODY>    <H1>403 ERROR</H1>  &nbsp

12
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7 months ago
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maunaHub Starter
asked in Developers & API
Inquiry Regarding Available Streams in Strava API

Hello,I'm reaching out to inquire about the data streams available through the Strava API.I have been working with the API recently and have found the available streams incredibly valuable for my analysis. However, I have encountered a discrepancy that I would like to address.When requesting streams using the following keys:  time, latlng, altitude, heartrate, speed, distance, grade_adjusted_speed, cadence, velocity_smooth, watts_calc, watts, grade_smooth, total_elevation, velocityI have noticed that most of the times the "grade_adjusted_speed" is returned, but the speed is not returned. Also it doesn't seem there is an option to retrieve "pace".I would like to inquire if there is a specific stream or alternative method for retrieving pace-related data, such as pace per kilometer or mile. And whenever we have the grade adjusted speed to have the speed stream unadjusted also.Thank you !

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7 months ago
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alex_heneyHub Rookie
asked in Strava Features Chat
Club and challenge joins

Is there any way to not show club and challenge joins in your dashboard feed.I would like to only see actual activities and posts there, I'm really not interested in what clubs anybody I follow happens to be joining, nor really the challenges they joi, and it just clutters up my feed, so I can't actually see some activities.

22
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7 months ago
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Superuser
SilentvoyagerSuperuser
asked in Strava Features Chat
My inbox is flooded with comments on activities of other Strava that I also commented on.

Every time I comment on a notable activity (such as a race) of another Strava user, my email inbox get flooded with comments from other users on the same activity, most of whom I don't know and completely uninterested in their comments. Most of these comments are simple congratulations.Is there any way to stop that? I have already unchecked a corresponding option for a push notification, but I still get emails. For example, after yesterday's race, in which I also participated, I received at least 20 such emails about someone who I don't know commenting on another person's race. 

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Superuser
7 months ago
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froggy_beeHub Rookie
asked in Strava Features Chat
Duplicate activity both loaded from Iphone Strava app, one without the map

On an activity where I ONLY use my Iphone to record on Strava (no iwatch or gps). After I finish the activity, it correctly shows right away on Strava with map and pictures and statistics. One day later, the same activity shows on Strava as a duplicate exactly the same but WITHOUT the map. Pretty annoying. Any solutions?

113
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7 months ago
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AnthonyVRHub Rookie
asked in Strava Features Chat
Strava Best efforts - cycling on mobile APP

Hello, any idea what these stats are and how they're calculated? Also, it shows "biggest climb of x metres" but you can't trace it back to anything?  

23
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7 months ago
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SzlwzlHub Starter
asked in Strava Features Chat
Indoor swim records rest time as moving with inaccurate pace

When I record a swim from polar to strava, it records the time and distance for the entire session including the rest time which then makes the pace inaccurate. It seems like this has just started recently, is this the right forum to post about it? 

61
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7 months ago
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corazzmmHub Starter
asked in Strava Features Chat
How to add a trail to Strava from a recorded segment?

I noticed that a common ski trail in our area is missing from the basic Strava map and I need to create a route on it for a race map.  I have skied it and created a segment on it - is there a way to turn my segment into a trail that shows on Strava so that I can create a route on it?  How do these trail systems get established on the trail maps that show on Strava?

01
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7 months ago

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