General Chat

Hello, may I please receive an update regarding my request for a refund? I really had no plan to continue the subscription after the free trial ended since I only subscribed in the first place to try the app while jogging. I think I just used it once. I forgot to cancel the subscription before the free trial ended. The money used was supposed to be my allowance for my daily life, so I apologize if I am about to cause an inconvenience, and my ticket havent been responded, please respond before 14 days since my subs

Bonjour. J'ai Strava sur mon téléphone posé sur mon guidon. Et de temps en temps la connexion se perd. Je me retrouve avec des chemins bizarres et des stats fausses. Est il possible de récupérer un effort ?

Hi everyone! Today I ran 5km and Garmin told me that I set my personal best of 26:14 min. However, Strava reports that I set my 3rd personal best on 5km, covering that distance in 30:36 min. What is the reason for this discrepancy? For completeness, I should point out that I ran on the road and that at traffic lights I paused the run on the garmin forerunner 965. Thanks! 

Hi, I've upgrade to the family plan and invited 3 people to join. We all live in The Taiwan, however 1 people get the error message that they don't live in the same country as me. We all live in the same city in the same country, so we should be able to join in the family plan. Please help out.IDtroy00711@gmail.comhenry.ee97g@gmail.com

Lately I've been getting a fair amount of random women follow requesting me, all super hot with zero activities on their profile, typically listed in LA or NYC (I'm in Michigan). While I'd like to say it's because of my ummm long KOM list, alas they are just spammers. How about adding a requirement to add followers, you must have at least 1 activity. In order to add more then 10 followers, you need activities in 2 separate weeks (preferably with some GPS data) 

I would like to ask about my Strava connection with Amazfit. I’m getting an “error connecting your device” message, even though the Zepp app is already linked to Strava. The activity data is syncing automatically to Strava, but my gear (like Garmin) is not detected in Strava

From what I understand, Strava has the capability of getting workouts automatically from Peloton once that capability is shared. However it doesn’t look like there the a way for previous workouts to be automatically shared, each one would have to be manually uploaded. A feature for Strava to pull all recorded workouts without having to manually upload each one would help transition that data over to the platform.

Hello Community Members,  We want to update you on an upcoming change to the Group Challenge feature. Currently, Group Challenges can be created by subscribers and athletes with a free trial subscription. All other athletes will get three free challenges to create or join a group challenge. Once a free challenge has been used, it can not be reclaimed by deleting or leaving the challenge. You can find out more about Group Challenges here.  What you need to know: Starting in August 2024, only Strava subscribers or users with a free trial will be able to create and/or join a group challenge.What if a challenge was created before the change? Existing challenges and challenges created before t

Live segment data field for garmin would be nice, please add this feature.

Can someone please advise.My calories are no longer being displayed on my runs and cycle rides despite my weight being imputed and saved.I use a Garmin Forerunner 455s so it's saved on my Garmin Connect but nothing on Strava. The AVG Gap is displayed instead and I've not pressed anything. Help! 

A few days ago, I purchased a one-year subscription using Apple Pay, but it’s still not active on my account. I contacted Strava support, but there has been no response or action so far. My Apple Pay is linked to a different email account than the one I use for Strava. What should I do?

Getting very frustrated. Having (still) trouble with my flyover sharing. Only 2 Photos show up when I try. Send them , Now they want a screen recording, which I cant email since it is to large. Tried the chat bot to hopefully get a person, but only get the virtual agent.Any ideas ? Is going on for a while now

When going to another athletes profile to retired shoes, if you then try to press one of those it gives an error notification for no reason. Shouldn’t it just do nothing?

Recently strava started sending me push notifications about my activities such as “You stayed in your suggested range <emoji>”I have almost all notifications disabled except if people mention me.Does anyone else have a solution? otherwise, i’ll just disable all notifications from strava.I consider this broken behavior as it is sending me essentially marketing notifications even though i have those disabled.

Hello. I did a run without my heart rate monitor. This means that my fitness score is not updated for that run. How do I fix that?

"Hi everyone, I just noticed an auto-deduct charge for a Strava subscription on April 13, 2025, from my e-wallet (GCash), which happened without my consent. As a student, I’m on a tight budget, and I did not authorize this charge. Has anyone else had a similar issue? I’m trying to get a refund and would appreciate any advice on how to resolve this with Strava. Thanks in advance! #RefundRequest #StravaHelp #UnauthorizedCharge"

This has been happening for weeks, I set off doing a workout at the gym, 20 / 30 mins in it reverts back to apple watch home screen and when i click on strava its reset the workout This is not ok and seems to have been an issue for months and not resolved Anyone got any tips ?? 

We run a running club in Bhutan and run a competition every month We are having several issues and hope this can be resolved1) We get the error “Sorry, this one stays red.” and the page crashes. This has happened on multiple occasions which is very annoying after having written a long post and lost everything. 2) Some of our members activities are not shlowing on the club page despite changing all their visibilities. We have some members with exactly the same privacy settings, yet some of them do not appear on the leaderboard Any help would be much appreciated 

In the mobile app, summits and Points of Interest (POIs) from OpenStreetMap (OSM) can be made visible, but this feature is missing in the web desktop version. The absence of landmarks leaves users without clear reference points when reviewing their recorded activity, making it harder to analyze their tracks. Enabling POIs by default on both platforms would significantly improve usability by providing access to helpful landmarks like summits, mountain huts, caves, waterfalls, bridges, fences, etc., which would greatly benefit the community.In addition, I would like to reference a related question I posted earlier on the topic: 

Create a feature that allows you to download an image of the strava map with your personal heatmap. Ideally you could select a region, country or city and the map would only show this area and not bordering areas (see screenshot below). Your personal heatmap would show your coverage of the area and could make for some amazing personal art that users could download and print. Adding a title overlay would be the cherry on-top like the New York poster below. 

Hey, I have an issue that started after the 26th April.. I did a zwift ride on Monday 28th, a workout today 29th, and none are loading into Strava. I use a Tracx smart trainer and Zwift on my Windows laptop.Last recorded activity that uploaded successfully was my Saturday 26th ride from my Garmin watch, and it synced to Strava. My Zwift ride is in Zwift and in my Garmin Connect app as an activity. My workout today was recorded on my Garmin watch and is in the Garmin Connect app as an activity. Both devices are synced and added to my Strava app. I did the steps to disconnect and reconnect all devices and they show as ‘Connected Apps’. In my Strava account, the Partner Integrations shows Zwift is enabled. Under Social Connections, it shows that Garmin Connect is connected. In Zwift the Strava and Garmin apps are ‘paired’  I use Android and Windows devices, not Apple. As a side note, my SRAM AXS

I totally understand I need to be patient in receiving a response to my ticket. I would really appreciate if someone can give me an estimate of how long I need to be patient? 😁 I am a paying subscriber and my ticket has been outstanding for 11 days now.Thank you! 

Dear Strava Support Team,I hope this message finds you well. I am reaching out to seek clarification regarding the best format for uploading activities to Strava with comprehensive data.Currently, we are evaluating the following options: GPX: This format lacks lap data  TCX: Supports lap data but does not include temperature information. FIT: Seems to be the only format that includes both lap data and temperature, but we understand FIT certification has been discontinued. Could you kindly advise: Is there an alternative format that supports both lap data and temperature? If FIT is still acceptable for uploads despite the certification discontinuation, are there any limitations we should be aware of? Are there plans to extend TCX or GPX formats to include missing fields (e.g., temperature in T

Please make it possible in the future to hide the details about your gear when you register a workout. I love the future to keep track of my shoes, but i wish i could keep the information private, like other existing options. 

Bonjour Suite à un changement de téléphone je n ai plus d abonnés sur mon compte.Je ne sais pas comment faire pour résoudre ce problème.Aidez moi s'il vous plaît Sportivement